After having 3 EMR systems in 1 year...

Everything is easier with ChiroHD. It is completely user friendly. We are able to do what we've only wished we could do with other platforms. The amazing thing is, they just keep getting better and better. Every single time we mention a feature that may make the platform a little better, they one-up it and make it incredible.

Pros

ChiroHD is by far the best EMR we have had. It is great for keeping tabs on every practice member. When utilized correctly, no one falls through the cracks. Records are always easy to access and functionality of the program is great. They just keep getting better and better.

Cons

I'm most excited to add electronic paperwork. We currently use the base model of the paperwork for our intake paperwork and it has been a game changer. I can't wait to add the paperwork for every other aspect of our practice and go completely paperless.

SO glad we made the switch!

We are sticklers with service and they've nailed it from start to finish. The onboarding was clear and concise. I knew what to expect every step of the way, making the conversion amazingly smooth. The [SENSITIVE CONTENT] also prides himself on creating software that is made from the USER's perspective, rather than the programmers, which is almost unheard of. The software definitely understands what it's like to run and work an office. The online support should be cloned. Seriously, we need more people like them in the world! Can't say enough about them.

Pros

ChiroHD is both simple while exceptionally savvy. It has countless intuitive features that make the front desk so much more efficient. The integrated texting, the automation of forms, the scheduling app, the drag and drop features, and the ease of finding patient information QUICKLY, are just some of the features that make this software far superior to the others we shopped. And the onboarding and ongoing tech support is UNPARALLELED!

Cons

Like all software, there are several areas that can be improved upon, but that being said, they are CONSTANTLY streamlining and fine tuning. They are open to any and all feedback and really pride themselves in good old-fashioned customer service while still remaining cutting edge and ahead of the curve. We look forward to families using the scheduling app, and some revisions to care plan information/tracking. We also look forward to every single update that occurs with the simple click of a button. We are always surprised by a new slick feature.!

Really like it! Very happy so far.

Great support. Super helpful and an overall great product.

Pros

Very intuitive. Looks clean. Notes are quick and customizable. To a texting is great. Affordable pricing. Great support. Super helpful and an overall great product.

Cons

Hoping for more CRM in the future. No real huge cons for me at this point. They are in constant development and improvement. Very refreshing.

Dr. Brian

Better than Atlas. I prefer ChiroTouch

Pros

Scheduling, billing/payment, text communication/reminders, web-based

Cons

SOAP notes, Exams, Lack of interface for patients to enter subjective symptoms

ChiroHD from Chirotouch

Overall, we really like ChiroHD and manage with the things that we aren't happy with. Having the support team being super responsive has honestly made this transition for our office much easier. There response time and attention to details has been some of the best customer service work I have seen.

Pros

We use to use Chirotouch software and switched over to ChiroHD. I will say that the transition and integration of information that was able to be pulled from the old software into ChiroHD was great. We really liked the flexibility and modifications that Chirotouch had to offer that ChiroHD seems a little more strict in the structure of the software and doesn't have the ability to change or modify settings. We enjoy the clean and updated look of ChiroHD and overall our team had a really great onboarding experience with learning the software. We would have liked for the SOAP area to have been more ahead of it's time with functionality.

Cons

The billing side of this software and reports could be improved. We have had issues with patient AR being off and hard to tell how much patients actually owe. If you a pull a report on the back end, it says the patient owes an amount but when you go to their actual ledger, it's a different amount. There seems like there is some work that needs to be done with that and having the system pull balances and credits correctly. Another area of the system that we feel is missing is a place to put internal office notes, like if we send records off somewhere or want to note a billing conversation with an insurance representative or had an attorney phone call, there's not really a good place to document internal office notes without putting them all in the same section and creating your own dating and documentation process.