The support and care about how the product works for our office is like no other company. They are quick to respond to anything I have and love feedback to constantly improve their product/services. They look to add features that other software companies don't have - like making it easier to collect data from cases for research studies, having an app for patients to be able to schedule/reschedule and see their x-rays, and since it's cloud-based I can access it from anywhere. They never settle for a mediocre product. I love the software now, but I can't wait to see what this software will be like even further down the road.

I absolutely love the two-way text feature, both for the office and for the patient. We can schedule text appointment reminders auto send and a patient can simply reply to confirm/reschedule/cancel. Patients can also use the text feature to sign-in regularly or virtually (wait in their car until it's their turn- it also auto sends a text to come in when it's almost their turn). This feature alone has helped patients to keep their appointments, which helps to free up my staff and make our office more efficient.

Since the software is so new, with many up and coming features, the new features typically need some real-time feedback. However, I just contact support and let them know what works really well and what doesn't in our office. I feel that they genuinely listen to my feedback and work on getting the product to be better for everyone.

We are sticklers with service and they've nailed it from start to finish. The onboarding was clear and concise. I knew what to expect every step of the way, making the conversion amazingly smooth. The [SENSITIVE CONTENT] also prides himself on creating software that is made from the USER's perspective, rather than the programmers, which is almost unheard of. The software definitely understands what it's like to run and work an office. The online support should be cloned. Seriously, we need more people like them in the world! Can't say enough about them.

ChiroHD is both simple while exceptionally savvy. It has countless intuitive features that make the front desk so much more efficient. The integrated texting, the automation of forms, the scheduling app, the drag and drop features, and the ease of finding patient information QUICKLY, are just some of the features that make this software far superior to the others we shopped. And the onboarding and ongoing tech support is UNPARALLELED!

Like all software, there are several areas that can be improved upon, but that being said, they are CONSTANTLY streamlining and fine tuning. They are open to any and all feedback and really pride themselves in good old-fashioned customer service while still remaining cutting edge and ahead of the curve. We look forward to families using the scheduling app, and some revisions to care plan information/tracking. We also look forward to every single update that occurs with the simple click of a button. We are always surprised by a new slick feature.!

I love the customer support, has always been hands down one of the best companies I have ever worked with. It sure does help smooth over missing components.

I like the lead manager and its capabilities, can't wait for development to finish on lead reporting and simple reporting

There are not enough reporting options, would like to break results by referral source down further for patients that have accepted care...need response time reporting from lead manager...wish Simple Reporting was completed.

I like how we are able to do everything for each patient in the portals. We are able to see x-rays, upload documents, collect money etc.

The only con is that patient with kids aren't able to see their information as well on the app. Also it does not count stretches just massages which can get confusing sometimes when patients ask how much body work have they used.

We have been able to simple things such as reoccurring appointments, patient follow through & exam schedules

Integration from one system to another can be absolutely terrifying but what you guys did for us, was nearly flawless. As always there is a learning curve when using something new but all the support you guys offer is amazing and everything is fairly easy to navigate on your own.

I had one thing that really bothered me in the beginning and it was the inability to view a patients future appointments or schedule on a big screen, the little side box sometimes was just a bit difficult but within the last week you guys added "Future Appointments" & "Bulk Scheduling" which is FABULOUS!