The support and care about how the product works for our office is like no other company. They are quick to respond to anything I have and love feedback to constantly improve their product/services. They look to add features that other software companies don't have - like making it easier to collect data from cases for research studies, having an app for patients to be able to schedule/reschedule and see their x-rays, and since it's cloud-based I can access it from anywhere. They never settle for a mediocre product. I love the software now, but I can't wait to see what this software will be like even further down the road.

I absolutely love the two-way text feature, both for the office and for the patient. We can schedule text appointment reminders auto send and a patient can simply reply to confirm/reschedule/cancel. Patients can also use the text feature to sign-in regularly or virtually (wait in their car until it's their turn- it also auto sends a text to come in when it's almost their turn). This feature alone has helped patients to keep their appointments, which helps to free up my staff and make our office more efficient.

Since the software is so new, with many up and coming features, the new features typically need some real-time feedback. However, I just contact support and let them know what works really well and what doesn't in our office. I feel that they genuinely listen to my feedback and work on getting the product to be better for everyone.

We are sticklers with service and they've nailed it from start to finish. The onboarding was clear and concise. I knew what to expect every step of the way, making the conversion amazingly smooth. The [SENSITIVE CONTENT] also prides himself on creating software that is made from the USER's perspective, rather than the programmers, which is almost unheard of. The software definitely understands what it's like to run and work an office. The online support should be cloned. Seriously, we need more people like them in the world! Can't say enough about them.

ChiroHD is both simple while exceptionally savvy. It has countless intuitive features that make the front desk so much more efficient. The integrated texting, the automation of forms, the scheduling app, the drag and drop features, and the ease of finding patient information QUICKLY, are just some of the features that make this software far superior to the others we shopped. And the onboarding and ongoing tech support is UNPARALLELED!

Like all software, there are several areas that can be improved upon, but that being said, they are CONSTANTLY streamlining and fine tuning. They are open to any and all feedback and really pride themselves in good old-fashioned customer service while still remaining cutting edge and ahead of the curve. We look forward to families using the scheduling app, and some revisions to care plan information/tracking. We also look forward to every single update that occurs with the simple click of a button. We are always surprised by a new slick feature.!

I love the customer support, has always been hands down one of the best companies I have ever worked with. It sure does help smooth over missing components.

I like the lead manager and its capabilities, can't wait for development to finish on lead reporting and simple reporting

There are not enough reporting options, would like to break results by referral source down further for patients that have accepted care...need response time reporting from lead manager...wish Simple Reporting was completed.

I like how we are able to do everything for each patient in the portals. We are able to see x-rays, upload documents, collect money etc.

The only con is that patient with kids aren't able to see their information as well on the app. Also it does not count stretches just massages which can get confusing sometimes when patients ask how much body work have they used.

We have been able to simple things such as reoccurring appointments, patient follow through & exam schedules

Integration from one system to another can be absolutely terrifying but what you guys did for us, was nearly flawless. As always there is a learning curve when using something new but all the support you guys offer is amazing and everything is fairly easy to navigate on your own.

I had one thing that really bothered me in the beginning and it was the inability to view a patients future appointments or schedule on a big screen, the little side box sometimes was just a bit difficult but within the last week you guys added "Future Appointments" & "Bulk Scheduling" which is FABULOUS!

Fantastic experience. Previously used Platinum for 3+ years and opened new clinic having never used ChiroHD in practice while also training a new team with no chiropractic experience whatsoever. The customer support access was like having an extra employee in the office, the training videos and more just made it all worth it and then some. We’ve been using ChiroHD for about 8 months now and my team loves it and can only imagine some of the features were still not utilizing yet.

Price, convenience, CUSTOMER SUPPORT - the ability to have an open chat with the support team is incredible ([sensitive content hidden] is our favorite!), they all are super friendly/helpful and always follow up to make sure we get things figured out. No question too big or small they help with everything. This alone is worth thr cost to me for my clinic.

Wish we could tweak/edit some features that we aren’t able to - some reminders, standard email/intake paperwork, etc… but very minor overall.

Great!

I love how it is always developing and getting better. It's very intuitive and user friendly software.

I would like electronic paper work to be easier to modify

Any issues that arrive with software was handled professionally and promptly. The software is amazing and enables all of our team member to work seamlessly.

It's exceptionally adaptable and we have the opportunity to use it anywhere in the world as it is cloud-based. I love that it is easy to use, it syncs well with merchant systems, and like that it is a dependable brand with amazing tech support.

You can access it via the mobile OS, but it is not currently customized for that platform as easily as other webpages. You can still see everything but it is a bit harder.

ChiroHD is fantastic, the Team and Support make sure you are ready to rock n roll as soon as you go LIVE! We only had a couple things that were easy fixes Monday morning and its been smooth sailing since which is unheard of when it comes to EHR systems!

The Scheduling system is the best and how it integrates with the app.

The Soap Notes is a little tricky at first, but once accustomed gets easier

ChiroHD has help simplify our office procedures, as well as, enhance our patient experience!

I like the user-friendly functionality. The simplicity of design. The always improving and updating landscape of the software.

The calling module and the appointment management components.

I couldn't recommend this platform more! Every chiropractor should be using this system. Plus, the customer service is EXCEPTIONAL! They genius care about your success and creating and enhancing the tools and system to allow us to do our job the best. They SOAP notes system, scheduling, transactions, billing, insurance, etc all are great and easy to use. It makes training staff so easy because the system is so intuitive!

ChiroHD is very intuitive and their customer service is amazing! Everything is easy with this system and they are always expanding and perfecting the software to be more user friendly.

When we first started there were some gaps, but ChiroHD has went above and beyond to consistently upgrade their platform. Currently there are some gaps with the automatic scheduling system and reporting features for analytics. BUT they are constantly working to improve these areas.

EXCELLENT customer service! Our entire team makes remarks daily about how great and easy the system is. We considered a few other options and took a chance when choosing ChiroHD, now we tell all of our friends that they would be silly to use another system!

I love how easy the system is to use! We do care plans in our office so the ease of the templates and scheduling multiple visits helps us save time and focus on the important things. The app is easy to use and is LOVED by our patients! ChiroHD has allowed us to save time, give our patients the best customer experience, and make it possible for us to spend more time doing what we love - adjusting!

We started with ChiroHD before many people had heard of the company. The strides they have made in 15 months is impressive and greatly appreciated. I would like to see additional features in the texting system - like the ability for the patient to not be able to schedule, only the ability to reschedule their appointments, so we can feel more in control of their schedule and keep them on track.

Excellent customer service. I have been very satisfied with the product so far.

I like the functionality of the system. Customer service is great, they are quick to respond and help troubleshoot issues. I love that it is cloud-based, and has automated texting options and the options for the patients to self-schedule using the app. I also love that it integrates with Fortis.

It is a little on the higher side compared to other EHR systems, but the value is there.

Everything is much more streamlined and modern compared to our old system. Entering notes is significantly faster and so is care plans and frequencies since there are templates for everything!

Its amazing to be able to access this system anywhere as long as you have Chrome it has made working from home so much easier and everything is much more streamlined in our office since we use iPads everywhere. Integration was so easy and was up and running in full swing on a Monday after integrating on Friday!

We struggled with the reminders feature and still have some problems with it and just having the app have the ability to see the whole families schedule because parents don't want to make accounts and emails for their kids (too many passwords to remember and won't remember to change both if I don't see both names are the biggest complaints we have gotten). Having templates for reminders will be huge too!

user friendly; ease of navigation with site

As stated previously; would love to scheduling to be improved; also would love to see being able to move family appointments as a whole vs 1 by 1

I have had to use the chat on chirohd a few times and [sensitive content hidden] is always the one to answer! We even had the amazing pleasure of seeing him on office (small world) But to be able to build a connection with him and have him even check in with us to make sure everything is working is truly above and beyond. He said he has been with chirohd for less then 90 days which should just show how hard of a worker he is and how much time he has dedicated to helping all of us. Thank you [sensitive content hidden]!

[sensitive content hidden] has helped our office over and over again. He is also nice and always finds the answer!

As of rn we have been happy with chirohd

ChiroHD saves me SO much time when it comes to soaps and making sure I stay on top of my notes every day.

This software makes SOAP notes so easy, and customizable. I love that it is so user friendly and easy to understand. I have staff that just began to use the software and after one day are proficient enough to schedule and understand the system. [SENSITIVE CONTENT HIDDEN] have done awesome videos that are super helpful in giving us tutorials on how things work as well as calls to explain the newest features and updates. [SENSITIVE CONTENT HIDDEN] who has been my bestie on the support side, is awesome and gets back to you super quick when you have a question, I swear I spoke to her every day for a week straight and it was a godsend to have such easy feedback at my fingertips.

I feel like the software runs slower on a PC and times out/ freezes faster. I have Mac desktops at the front of the office but in the adjusting area have Dells and the Dells will constantly freeze and time out from the software which is a slight inconvenience.

I just utilize the systems in place and have no say over layout. Personally, think our Corporate office has worked well with ChiroHD to setup a flowing layout.

The Software is very User Friendly which makes us non-tech savvy people V' HAPPY!

The Text Notifications do not populate if conversation is active with patient. This is very difficult managing responses in a timely manner.

I love how easy to use the system is, They constantly have updates and are always willing to listen to suggestions. The messaging feature is nice so I can talk to [SENSITIVE CONTENT] while he is with other patients. I love [SENSITIVE CONTENT] in Customer Service she is always so helpful and kind.

I don't have anything that I don't like about the software. If there is a small issue, I always talk to [SENSITIVE CONTENT] and we discuss how a small change like being able to save your progress while working on entering EOB's. She did already let me know that they are working on changing that.

Beautiful and simple layout. Easy to navigate. User friendly for all ages

No mass invoice printing. Makes it hard to print statements for a large amount of patients.

Overall it has been amazing!

We love the live support and ease of use! We were using a slow, outdated, and frustrating software before this and just making it work. I never realized how unhappy we were until we finally made the switch to HD!

Every time we find something that doesn’t work for us, the ChiroHD team is quick to fix the problem and add new features for us!

It’s been an absolute pleasure!

It really is an all in one, it’s easy to use, has great features that other EHRs just don’t have. Best of all their support staff and on boarding team are AMAZING! It’s always a delight to reach out to them with any hiccups.

It is a little pricer than other traditional EHR systems, but the value is fully there!

Great customer service, great database of helpful documents, very easy to use and train others on.

Still working out some bugs but very great at helping us with anything.

Awesome your tech support is second to none.

I love the cloud based system, calling module, easy access from room to room.

If I’ve had an issue they have helped to correct it and work hard to ensure it’s efficient and easy to use.

It's been great so far. I love the academy they just released which goes over everything you need to know in really short videos, and anytime I've had questions- so many staffers have been so responsive. I really appreciate that!

Neat clean, well thought out/intuitive, very customizable,

I'm not sure yet. I want a daily office checklist that i can add to the task list and gets triggered everyday. But I think they already have something called a "health check" which I think does the same thing? I don't know , I haven't been able to find that yet.