Chiron Health is a cloud-based telemedicine management solution designed for practices of all sizes. It offers EMR integration, eligibility check, workflow management, video calling and HIPAA-compliance. Android and iOS apps are available for mobile devices.
Chiron Health allows users to schedule appointments with patients based on practitioner availability. The product integrates with multiple practice management systems such as drchrono, CareCloud, Greenway Health and athenahealth.
Chiron Health also features eligibility checks to verify insurance information and informed consent documentation. The solution is able to automatically calculate patient payments such as co-pay and co-insurance.
Chiron Health also offers patient workflow management, which updates practitioner calendars, sends automated appointment reminders and provides a virtual waiting room after patients have checked-in.
Jay from Alamo Heights Primary Care Physicians
Specialty: Internal medicine
Employees number: 2-10 employees
We are still interested in Telemed, but are going to look at other systems in hopes of getting a more reliable connection/service.
When it worked it was a nice way to see patients. The help desk is available to try to solve problems and were usually quick to respond.
I am not angry as I write this. My honest, "non-anger-driven" evaluation is it was very unreliable. The connection was more often than not a problem, and has become increasingly unreliable over the past 2 months for reasons I do not understand. The help desk is readily accessible. Unfortunately, they really could not offer much assistance when they tried. The usual help desk response was that the patient needed to update the ap (which patients had done already recently and did not make a difference) or that the patient didn't have a strong enough Wi-fi (even though patient reported their wi-fi had strong connectivity and was considered a high quality/fast wi-fi subscription.) So over the past month most of my scheduled telemed visits were unsuccessful due to connection problems. We lost revenue by trying to do telemed visits instead of an office visit.
Allows me to see more patients during my schedule and cuts down on a lot of call back times to patients.
I like the easy to use platform. It is very quick and easy to sign on and be in an appointment within minutes. I also like that you can see the patient status from the home page.
I have no complaints about the actual software. Overall my experience with customer service/tech support has been very good. THere have only been a couple instances where i needed help quickly and there was a little bit of a delay in response.
Tiffany from OB/GYN Associates
1. It's easy to use
2. my patients love the app & the ability to video chart at their conveniance
3. there's always a support person available
1. At times, the connections may be a little bad (but I don't think it s a software issue)
2. the sidebar does not always auto-refresh ( but the feature itself is great!)
Prisiliano from ALON Family Health
Athena integration is pretty basic, pulls insurance data, runs a telemed eligibility scan and lets you know if the visit is covered with their copay. So far, no major issues. It performs as promised as long as you and the patient have a strong internet connection. For basic virtual visits, it works just fine.
If you are looking for a fancier or more comprehensive solution to share your computer screen, documents, images, etc. this is not the telemedicine platform for you.
David from ADD Center of Bellevue
Employees number: 2-10 employees
increased productivity, increased client satisfaction
Exceptional support and troubleshooting available quickly during times of use, for any problems I am having and end users as well. Easy to set up and use, high quality Chromebook provided, great quality video and audio so long as end user's WiFi connection strong. Great people to work with at all levels of company.
At times quirky, as all software can be. And figuring out the workarounds is key, again as with all software. On the good side, the company is very receptive to feedback and to improving their product and user experience.
renee from Alamo Heights Primary Care Physicians
I like the IDEA they have to help practice with telemedicine.
They do not have good software that works. I gave chiron many months to fix problems so I could utilize this in my practice. I actually lost money. I got charged per month for service and never got that out of it. Example: Telemed at 9:00 am could not log on with out help till about 9:45 am so I could have seen 3 patients in the time I was trying to resolve issues with the software. They blame connection... well my patient did this last month and now cannot log on. I was pro active in having patient participate in the program, I even made fliers for this service. After these troubles, my patients refuse to do it again. Such a head ache on their end and mine. I am choosing to stop service with this company and look somewhere else.
Response: Chiron Health, Chiron Health
Date: November 2017
Hi Renee, we are sorry to hear you¿ve had trouble. We appreciate your valuable feedback and it has been shared within our organization. Most appointment quality issues we¿ve seen are caused by patient connectivity issues, which is why we may have assumed this was the case. We will continue to be committed to your success with our product, and look forward to speaking with you soon.