ChiroSpring Software

Pros

I have recently opened my own clinic after working for another doctor for 4 years. ChiroSpring has been amazing. They got me up and running in no time. This system is so efficient, easy to use and the SOAP note portion is exactly what I was looking for. Plus it is completely customizable. The support team is so well trained, they know the system inside and out. Any time I had a question someone was emailing me back ASAP. The training that is provided walks you through every portion of the system. They show you step by step on how to do everything. Also the users manual has EVERYTHING you could ever need in it. Very detailed and very helpful. Also there are training videos which are amazing. Forgot how to do something? Just find the quick training video to refresh your memory. I just can't say enough about how easy and amazing this transition has been. And how amazing this software is!! This software is an absolute MUST.

Pros

Big interface. User friendly. Not really a function it doesn't have. Customer service is fantastic.

Cons

Compared to all the others I have used in the past, there is not a lot to complain about here. Might be a bit of learning curve is all. The manual is huge but like I said earlier, it pretty much has every fx you can want.

Pros

Ease of use, and the accessibility and cordiality of the staff. I ask A LOT of questions, and they always get back to me.

Cons

I wish it was free :) Other than that, I really like the software, and the staff is very open to suggestions.

Faster, easier to use, easier on the eyes.

Pros

Easy, started 1/1/18 with minimal changes from the basic and now starting to customize more and the possibilities are amazing. The e-mail customer support is really 24/7 and the answer is generally there in minutes. Longest...for a big goof was +/- an hour.

Cons

The only thing I can think of is that I want to have the option for patients fill out the paperwork at home so I have the info before they arrive.

Pros

I have been using ChiroSpring for almost a year now. The customer service, from training to support, has been impeccable, always quick to respond, open to suggestions and helpful. Customizing records is quick, easy. My staff has found ChiroSpring super easy to learn how to do everything including adding new patients, scheduling appointments, taking payments, sending bills and claims. I would highly recommend that anyone looking for great EHR software at a fair price to give ChiroSpring a try. You will not be disappointed.

Cons

My only complaint in ChiroSpring is that because it is cloud based, there can be a slight lag in response time based solely on internet connectivity. This is also a plus, because it is cloud based, it is easily accessed from any computer, and you don't have to worry about losing data if your hard drive crashes.

Much better daily notes.

Pros

This is made for chiropractors in mind. It is fast (not browser based). It is easy to learn and intuitive. Support is fast, responsive and helpful.

Cons

I am in the process of customizing and changing settings often and you have to logout and exit completely before any changes take place. I wish there were better billing processes like Electronic Remittance integration.

Pros

You can tell a DC wrote this for DC's. I've been using "medical" software up until now and this is totally different!

Cons

ChiroSpring still has manual EOB posting, so my Billing Specialist has to manually enter all insurance payments.

Pros

The ease of the patient dashboard and recent patient "Apps" makes finding and scheduling patients quick and efficient. The Best part of this software is the Billing App!!! Keeping track of patient billing is kept in great billed, to bill, pending etc. It really makes my job as the Office Manager and Biller faster and more organized. I can find and print ledgers and statements easier and faster as well.

Cons

As much as I love this software there have been issues with text files being sent to clearing houses. This has made for difficult billing issues, but each has been resolved in a timely manner and have always been first priority with customer service and programmers. There are a few glitches that still plague us daily, but we're assured by IT and Programming that they are being updated daily. The start up was lengthy and time consuming, but coming from an older software program we just needed time to acclimate to the new one.

Pros

I rarely write reviews so it's not a small thing that I'm writing my second five star review for Chirospring. My office has been with the company for over 3 years. In that time, I've been so impressed and appreciative to be on the receiving end of an almost constant stream of product upgrades and new features.

Recently the software team hacked a challenge that my office was having with our supplement inventory management. They reduced a 2 hour daily procedure to a 1 hour daily procedure and "cured" the headache associated with our product ordering process. My inventory management position no longer requires a person with intense concentration and complex mathematical skills to manage a simple task, and this widens my hiring pool going forward.

Chirospring is more than keeping pace with the slippery game of constant technology and industry changes. They are performing as leaders. The result for me is a software program that has created the framework for a 3 fold increase in my practice stats in the last 3 years. The result is the security and confidence of knowing that I'm partnered with a growth oriented company that is here to stay. And the result is the satisfaction of working with ethical, hardworking and customer service oriented professionals, who I can count on for consistent attention both to my account and to the advancement of their product. Thank you once again team Chirospring!

Cons

Nothing is perfect, but this is as close as it gets. It could use a better system for keeping track of and filing daily notes for better intraoffice communication and project management, but we are able to do that fairly successfully on a simple Word document.

Pros

The ease of use and customer service is outstanding. The value for the money is excellent as well. I would recommend to all.

Cons

Make it easier for patients to check in on their own. Very time consuming for walk in patients. Need to be able to handle volume faster.

speed and efficiency

Pros

What I like most about ChiroSpring is the customer support and ease in ability to customize the software to meet our particular needs as we are an integrative practice providing chiropractic, naturopathic medicine, and Chinese medicine.

Cons

The only problem that I have experienced is the inability to customize insurance benefits when the benefits differ depending on the modality e.g. chiropractic, naturopathic medicine, or acupuncture.

Pros

I love that I am able to not only create my own templates for notes, but that I am also able to create templates for buttons within the Subjective, Objective, Assessment, and Plan sections. This allows for such an easy way to write notes because it drastically decreases administrative time!

Cons

The only con that I can think of is that there isn't currently an app that I can use with my iPad. ChiroSpring does work through the use of an iPad, but there is not an app yet. They are working on it, however which is awesome!

More organization, ease and a higher level of documentation in my practice.

Pros

Chirospring software does much more than I need out of a practice management software since I am mainly a cash practice. I don't have any staff at my office and I run the whole practice myself and Chirospring has freed up so much time. I love that I can work from home if need be. Chirospring is a solid company that I trust as compared to other very large software companies that I think are overpriced and lack a sense of personalized attention and customer service. Chirospring has been patient with my slow learning curve as I transitioned off of what I now see was archaic paper chart notes. If you are a solo practitioner running your own office I highly recommend Chirospring. The monthly subscription fee and extra fee for the reminder call service is a whole lot cheaper than hiring staff. I have increased productivity since using Chirospring not to mention my patients experience a much higher level of service with the high level SOAP notes and documenting. And, still being a newer user, there is still more to uncover and integrate into my practice that will save me even more time.

Cons

The only thing that I didn't love was the time I had to put in to figure out how to use the software, but there is learning curve with all new things.

Quick soap note taking, and resources within the system (medicine info etc.).

Pros

This system has everything I need to get the job done! Customer support was amazingly quick, helpful, friendly, and was willing to work with my situation, being flexible to my needs.

Cons

I have not used it long enough to find something I don't like yet. I am writing this review based on the excellent customer service I received before getting this system up and running in my clinic.

Pros

I love that I have the ability to look up information on drugs and diagnosis codes built right into the software. It saves time and definitely helps with patient care.

Cons

Because there are so many features, it does take a little while to learn how to operate it effectively. Some alerts are also tough to figure out, such as the Med Rec one but overall I am quite pleased with it.

Clinic runs much smoother for everyone.

Pros

So easy to use. Great customer support! If you have something you would like done with the software that would help your practice just send them and email and if at all possible it is completed for you and you have the option quickly.

Cons

To get it perfect for your clinic does take a little time but it is totally worth it in the end.

paperless. scalability. ease of workflow. affordable.

Pros

Ease of work flow. Credit card integration. Paperless solution. Scalability. They LISTEN to their client and respond WITHOUT you feeling nickel and dimed. I was impressed to say the least and have previously owned ChiroTouch and MacPractice. NO comparison. Enjoy your increased revenue while enhancing the almighty workflow issue(s) that we all try to simplify. True CLOUD BASED, use a mac, a pc, a tablet, a Ipad..anything you want or a hybrid set up.

We have absolutely loved working with Chirospring. It is incredibly easy to use, yet versatile enough for our office which uses techniques not compatible with other EHR systems. We also love that you can run the software on your hardware of choice (ie Mac or PC). It has made it incredibly nice since we use both operating systems within our office.
Although the software is great, the support is second to none. The support team is well trained and are able to get you an answer within minutes if they don't know something. After having frustrating experiences with phone support teams in the past with other companies, I am grateful to be able to have confidence in a team that makes sure you get the help you need when you need it.
One more thing... I was thrilled last week when I got into a situation that the support staff couldn't solve and instead of pushing me around to another staff member, they got me in touch with the lead programmer to work out my issue. They go above and beyond the call of duty to make sure you get what you need.
If you're contemplating between Chirospring and another EHR, rest assured that this is a great fit for any chiropractic office.

Pros

- Intuitive to use
- Cloud based
- Versatile to meet personal practice specifications
- Constantly adding features to make product even better

Cons

- Software updates:
This is a two edge sword. Although I love that Chirospring is constantly adding things to make their product better, they have to put out updates to do so. This can lead to alot of updates over a short time period. Although this can be annoying, I'd much rather have a software team that is trying to make the product better than sitting back and only managing software that has already been developed.

Chirospring has been a great addition to our practice. Works well with multiple docs and seeing high volume. Customer support has been great at adding things and updating the software to help our practice run better! We highly recommend it!

Our office switched to Chirospring about 6 months ago. We struggled with our previous software for 18 months. We were fully integrated in Chirospring in less than 3 months! Our office has alot of walk-in hours and it is so easy to add a patient and schedule quickly. It auto-applies payments and works seemlessly with our clearinghouse. Reconciling claims is literally a breeze. Would recommend to any office!

Pros

Easy to use - organized perfectly

Cons

The program is not the prettiest to look at (color scheme and design) but it's ease of use surpasses the need to see "pretty". Also, the moving from checkin to awaiting checkout to checkout is a bit much for us bc most of our patients are walk ins. I would also like to see a patient portal that the patients can sign in on when they walk into the office and answer a few subjective questions on.