All ChiroTouch Reviews

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John

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Jumping in the paperless world of healthcare with Chirotouch

User Profile

Michael

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Chirotouch is great! The customer support is fantastic!! It is an all inclusive practice software.

Quick chart notes, full service software.

PROS

The quick and easy chart notes are what I like the most. I went from a group practice that used Chirotouch, to a solo practice. I looked at a few other sotware alternatives, plus the one that came with the practice I bought, and still decided to buy Chirotouch for my office. I was able to do a data transfer from my old practice which made the implementation very easy.

CONS

Price is higher than most other softwares. After paying the monthly usage fee, the billing fee, and the cloud based backup, it is a lot of money to come up with monthly. I think thete should be discount packages when they are bundled together.

Vendor Response

Dr Trottier, Thank you so much for taking the time to offer your feedback. We are grateful for the consideration and aim to improve on our discount bundles coming soon. Thank you for the opportunity to serve your practice!

Replied January 2018

Kim

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Everything necessary wrapped in one package

PROS

I appreciated that the doctors notes, scheduling and billing were all tied together.

CONS

The text message reminder requires you to indicate the carrier. If it is incorrect, the patient will not always receive their reminder text.

Reason for choosing ChiroTouch

Doctor notes, schedule and billing was all tied together. The visual appeal makes it easier to look at and navigate through the system.

Reasons for switching to ChiroTouch

ChiroTouch purchased Future Health

Vendor Response

Hi Dr. Miley, thanks for the review and glad the software is helping with your notes, scheduling and billing.

Replied November 2019

Stephanie

Medical Practice, 1 employee

Used daily for more than 2 years

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

2

Reviewed April 2017

Plan for a large ongoing expense

PROS

The product seems to be comprehensive. It handles a lot of functions in my office - scheduling, managing patient ledgers, office flow. Inventory.

CONS

Once I purchased the software, I was bombarded with emails telling me to let them know when I went live. Little did I know that as soon as I clicked I was live, my initial training sessions ended. It was nice, as a new office to have low monthly payments to buy the software, but when the first year is over and the payments go up, the technical support goes away - as does your access to MyChirotouch so that I cannot log in and create new or update existing emails through the system, including patient visit reminders. I cannot access a user guide. I cannot even update or change the services I subscribe to or billing methods. I suppose the justification for the high cost of yearly support is so they can continue updating the system, but if you're a cash office as I am, this system is over qualified. Plus, it seems like I'm nickle and dimed to death as each additional service (online intake forms, patient reminders, backup etc) is an additional fee. I hate their intake form, the only service I like and use is the reminders, but I can't save any money subscribing to just one service because they are bundled. Having their backup service is probably useless without tech support. I did well without support for 2 years, then I moved my office to a new location. I'm having so much difficulty connecting my ipads so that I can use the apps, and because my static ip address changed, my patients can no longer use the online scheduling feature. I've called for help, and was told they are now only responsible for connecting one office computer to chirotouch. If customer rep was to help me with anything beyond that he "would be dinged because the calls are monitored." Customer service at its best, right there. I will need to pay for support for them to help me with these basic functions - unless I bring in my own local IT person, but we still won't be able to update online scheduling without access to mychirotouch.com. "Well, this is how we get paid" says rep. So, obviously, this is a company who has a culture of not taking care of the customer. $ to purchase + subscribed services won't go far with this company. Plan an additional $ /year to have full availability to basic features.

Melissa

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

ChiroTouch Review

My overall experience with ChiroTouch has been pretty good. Some hiccups here and there, but nothing that cannot be worked out.

PROS

What I like about ChiroTouch from an assistant viewpoint is that it's easy to check in and check out patients. Plus the notes I put in are really simple.

CONS

What I like least about ChiroTouch is sometimes it is hard to use for the Doctors.

Randy

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

Great overall software

ChiroTouch has allowed my office to run smoothly and grow. It’s been great to have a software that’s been pretty easy to learn as we’ve hired quite a bit over the course of the last 2 years

PROS

We like the fact that it does it all and is easy to learn how to use and customize.

CONS

The things I liked least about the software is it is extremely out dated. The looks need updated along with some other things to match the updates in technology

Reason for choosing ChiroTouch

It seemed to be the best fit for our systems

Reasons for switching to ChiroTouch

Dr Chrono didn’t work well with the systems of our office

Angie

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed March 2023

Not customizable to your practice as advertised.

It is a good software, just needs to be a smoother working flow, we work off multiple applications of ChiroTouch because we are very busy and it's too much toggling back and forth. More access within a patient file to all screens would be great. Being able to scan into records and not leave your posting screen, seeing insurance coverage and posting charges at the same time, updating diagnosis(ours doesn't stick you have to use the DX tab), diagnosis date, modifiers, all on the posting screen would be very time saving. seeing the previous appointments, current diagnosis and last xray date when scheduling and appointment, several things could be improved. More customized reports, it's crazy that just because something works for one office and doesn't work for all that is can't be changed unless it's the consensus. It could be a great software with some changes!

PROS

posting charges, however, I think you should be able to move the order of the charge instead of deleting and starting over again.

CONS

flipping through multiple screens, could be more centralized around the patient your working on. Especally the ledger and insurance screens. Also you cannot add a modifier from the same screen you are posting charges from.

Reason for choosing ChiroTouch

Advertised that we could customize our software to meet our needs. But found out that if it wasn't benefiting every ChiroTouch user, we could not change anything.

Reasons for switching to ChiroTouch

Upgraded scheduling system, "supposed" customization to our needs (LOL), direct ability to scan records to the patient's file.

jeffrey

Hospital & Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Function Well

by using this software, I do not need to pay a dedicated front desk person. Once set up, it does not "go down". In the past 5 years I think there was only one morning it would not function, and they had it up a running by noon. All other problems I have had was "our problem" with wifi or electrical issues....

PROS

Once this software is set up for your needs, it makes daily note taking quick and easy. Tech support is "Johnny on the spot". Each time I have needed to call in, they get right to me and usually solve the problem in minutes, and they seem to know quickly who I need to speak with for my problem.

CONS

the software is not always intuitive. Seems that when we need something "out of the ordinary" we must find where it is by going through manuals or calling tech support. Example, if we needed to save a client's paperwork as a PDF or print it out, we must go into the DX portion, and then it still does not give us the option to save as PDF, we must "view it", then we can save a PDF. Sounds simple, but to find that for the odd client that needs such during a busy day can really slow things down.

Reason for choosing ChiroTouch

If I remember correctly, it was slightly less expensive.

Vendor Response

We appreciate your review on ChiroTouch! We enjoy hearing your feedback. We hope to hear more about your success on your ChiroTouch journey! Thank you for being a customer!

Replied January 2023

Ranae

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

CT Is the Best

We have been with since 2016 and not looking back

PROS

Server Based Chiro Touch is Awesome and the best

CONS

Reporting feature is a bit cumbersome and takes too long to load big reports

Reason for choosing ChiroTouch

CT was the best product on the market and it still is

Reasons for switching to ChiroTouch

VOS was shutting down and CT was the best option

Kimberly

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

CT at work

Other than the most recent issues with contacting patients, my experience has been stellar. The customer service is excellent, and the system is extremely intuitive, and easy to use.

PROS

Chiro Touch makes appointments and payments extremely easy to deal with. The support team is fabulous when you need them, and always patient and pleasant. It's a fairly intuitive system, too.

CONS

For some time now, we have not been able to use our CT system to text or email patients. We were told this is something that's being worked on, but this has gone on for several months now. We finally had to get a secondary system to take care of all our contacts, even though that is supposed to be covered in what we pay for this CT service. Now we are paying even more for this secondary contacting system.While this is really my only complaint about CT, is it a big one, and the amount of time this has gone on is simply unacceptable.

Dr Josh

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2023

Come a long way, and continuing to forge ahead!

best cloud based EMR out there that i have seen, most compliant, looking forward to continued improvement in efficiency and growth. the analytics and dashboard as well as the online forms / appointment scheduling make this software an investment rather than the liability that it was in most other softwares I used in the past.

PROS

cloud based, any device, self check in for patients on a QR code, schedule management, code bundling and pointing, engagement and appt reminder component is awesome, online forms is amazing

CONS

the roll out last year was not good for the cloud based system, led to a lot of frustration. packages and check in process has dramatically improved and is one of the best things about the software now--it wasn't then and my only reason for 4/5 star reviews.

Reason for choosing ChiroTouch

personal injury SOAPS, online forms, appointment engagement and scheduling

Reasons for switching to ChiroTouch

no cloud based option at the time, and only server based. also, the macros for the EHR were outdated and sluggish.

Leslee

Verified reviewer

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Worst software. Terrible customer support, too difficult, had to get rid of it and went back to old.

Absolutely terrible.

PROS

Initially it looked very promising and would be great for coding and reporting.

CONS

We were thinking of changing our current software we have used for 10 years as I'm not thrilled with the current software reports. However, they are WAY too much work for more than one doctor who has more than one monitor. There are so many nuances to this software and the online trainings are confusing. This service may be fine for a one doctor office but trust me when I tell you, instead of decreasing, it added a considerable amount of time to our curent note taking. Customer service was AWFUL, took days to hear back. Neglected customers and continues to charge me for services after I kindly requested to get out of their awful contract. They refuse and so I refuse to sit by and allow them to swindle another doctor who could make a better choice elsewhere. We ended up returning to our old software because it is hands down better than Chirotouch.

Reason for choosing ChiroTouch

Demo looked promising.

Reasons for switching to ChiroTouch

There are a few glitches in the software that I wasn't happy with that have yet to be changed and I don't like their reports.

Vendor Response

Hi Leslee, Thank you for your feedback and for sharing your experience. On behalf of us all at ChiroTouch, please accept our apologies. This is not the experience we strive to give our customers. Your comments are important and provide our team with valuable insight to improve our processes. Again, please accept our sincerest apologies and let us know if we can be of further assistance. Best, Your ChiroTouch team

Replied April 2022

Kevin

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

ChiroTouch - Amazing Cost Saving Software

I would strongly recommend ChiroTouch Software and their services. I have reduced staff; reduced to zero the cost of paper goods associated with paper charts; we eliminated costly copier and fax machines, through Chirotouch we send records and request through an internet fax service. These savings alone will pay for ChiroTouch within 12 months Appointment reminder - are automatic, Recalls and reactivations - no more staff time required - it is done automatically. The time saved and reduced staff and increased compliance - these features will pay for ChiroTouch all by itself within 6 months. Medical records keeping - second to none! Fast, easy and accurate! I have been deposed many times and my records saved the day and made me look great and I have been complimented on my notes by attorneys on both sides - these templates are built in, I tweaked them to my liking and needs one time then just apply the correct template with the push of a button. You want medical referrals - then records section provides a section where you can create Templates - I used this section to create 'quot;warm and cold MD Letters'quot;, the template imported the content by selecting the desired letter - items like patient name, Date of Accident if applicable, diagnosis, MR results (or Radiographs), then I cut and past the Complaints hit save - staff then faxes the letter and records! Increased referrals will pay for Chirotouch with in the 6-9 months. I love staying in touch with my patients and do this by email - you can export email address to excel and then import to a service and build ongoing emails that generate referrals - or do it right from Chirotouch - the referrals I receive for my massage therapist alone will pay for Chirotouch within several months. Guess what- Chirotouch customer support is the best investment you will make - first if my staff has an issue - we do not guess we get online with '#191;CT Support'#191; and get an immediate answer or they (CT Support) log in to our system and take us through it step by step or repair any issues - wow what a stress reliever! Plus, it reduces the demand on my staff training -if the staff has a question on any topic - we have them watch a video on Chirotouch. ChiroTouch does more meaningful updates than any software I have ever used '#191; these updates make your practice run smoother and more cost effectively. IPad Apps '#191; the best apps of any app that I have period! I could write a book just on the apps!

Vendor Response

Dr. Kevin , Thank you so much for posting such an impactful review! We are so glad you are pleased with our software, training and support. We look forward to and are grateful for the continued opportunity to serve your practice for many years to come!

Replied October 2016

Kevin

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

We have been using ChiroTouch in a multi provider integrated chiropractic/medical clinic since 2010.

PROS

Initially, I was so impressed with the integration between daily notes, charges, and diagnoses that I help the company with demonstrations those early days. Our clinic services between 140 and 170 services per day and I'm happy to say that ChiroTouch is able to keep up with this Dement. I appreciate the regular updates and their response to provider feedback. Their multiple service packages make this EMR a no-brainer for a start-up practices or a multimillion dollar practice like ours. In this day and age of increased regulatory control and oversight it is absolutely ridiculous to me that some doctors are still paper charting their daily visits. They are setting themselves up for audits, post service reviews and possibly huge fines. It is my opinion that ChiroTouch does everything it possibly can to support me in maintaining strong compliance as well as privacy for the long- term security of our practice. I have the unique opportunity to know the principles of this company personally and I know that they have an ultimate higher purpose serving the chiropractic profession for many, many years to come. Thank you ChiroTouch, Dr. Kevin Polzin, Bellevue WA.

CONS

As with any large company customer service is a massive challenge. ChiroTouch remains innovative in staying up with the demands of their company utilizing technology to maximize customer service.

Vendor Response

Dr. Kevin, Thank you so much for such a complete and thorough review! It is our honor to serve your practice so that you can better serve your patients! Please do not hesitate to reach out if ever we can be of service! Thank you again !

Replied May 2017

James

Medical Practice, 2-10 employees

Used daily for more than 2 years

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2017

10 year customer unhappy

I've used ChiroTouch for about 10 years and have witnessed a steady decline in everything from speed to customer support. Honestly, I did not pay very much for this software since I originally purchased it so long ago but the annual support fees have increased dramatically while support has simultaneously declined. It used to be that you called for support and after a reasonable wait, we transferred to a technician. Now, if you have an option of leaving a message requesting support and you are told that your message will be returned in 3 days! ...or you can go online and make an appointment for a support session. On reason I originally purchased CT was the ability to use it wirelessly on a table computer. When you have multiple treatment rooms and a personal office it is nice to just bring your computer from room to room instead of having 6 different hard wired computers. ChiroTouch has become extremely slow on the wireless. I was originally told it was my wireless so we had multiple access points installed and upgraded to the state of the art router only to have to problem continue. I was then told it was recommended that I have a hard wired computer in each treatment room!! Whenever I select a new patient, change a charge posting or a diagnosis I have to wait anywhere from 10 seconds to 30 seconds for the screen to populate. The other issue is the notes. It is up to you to create your own note macros. They have plenty of macros that you can use but if you want to be medicare compliant they suggest you use the "Bullet Proof" macros which are way over the top complicated with ridiculous amounts of variables which to modify it for my use is a full-time job on top of the other 3 full time jobs most of us have in trying to run a chiropractic office in this age of medicare compliance. Another issue is the cost of add ons. CT has some great features but many are expensive add-ons. I've been paying for the CTRx which was required for compliance with the EHR incentive program. ...Only to find out that the vast majority of chiros, if not all, DON'T meet the requirements necessitating it's use and can opt-out. ...but they don't tell you that. There is one add on we find helpful which is the text driven appointment reminders .... that too is an extra charge!

Kyle

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Best Comprehensive Software

PROS

In any software package that is comprehensive I think that support and training are the keys to ongoing success. CT has a tremendous support staff and they are available online to help with questions and problems. In particular rep has come to the rescue of my office in times of front desk transitions by coming in at 6 am to help me to get back up to speed, to train new staff, and to help with a backlog of billing snarls such a transition can engender. She was always cheerful, detailed, patient, warm, ...and I do not think it an exaggeration to say she was instrumental to the health of my clinic at many times of transition and flux. Just knowing she is available with answers to back us up has given us a huge sense of security since the billing issues are always changing and evolving and she stays up on them. She knows the software inside and out and we consider her an essential part of our office team. The software itself is comprehensive and has more functionality than I can describe. It allows the doctor to ipad notes on the fly..pull up reports that cover anything, handle EHR issues, and is moldable to the needs of many styles of practice. It is the Cadillac of software and was the best purchase I made when setting up my office. I have never regretted not going for a stripped down cheap software package. It really runs the whole office and if you are even considering a software company to incorporate into your practice this is the one to use.

CONS

Not to sound one sided...but I really have nothing that comes to mind. It seems they have talked to many DCs and have anticipated our needs before I do.

Kathy

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

For the most part it is a good product.

I don't know that there were any specific benefits, other than we got a new software system when we left Healthsource last year. It allowed our office to continue operating. There are some things about it that I like better about it than HSWorx and there are things I miss about HSWorx. No software is going to have everything you want... Don't know how else to answer this question.

PROS

A lot of things are customizable to make it easy to use and generally you can find what you need easily. When you actually get to a person, they usually are very friendly and courteous. They try to help the best they can and ask others around them for assistance if they aren't sure. I don't think I've had to call about the same issue twice, which is a very good thing.

CONS

Reports are NOT customizable and generally do not fit what you need or give you way too much information that does not allow you to manipulate exported data easily without doing a lot of work to make it usable. I do not need contact information on all reports for example. Let me pick and choose what I want on the reports so that I can get what I need. Also, the way that we can submit suggestions for future implementation is not very efficient. Some of the suggestions are a couple years old or already implemented... yet they are still there. Not to mention, if I have already viewed it before, I don't need to see it again. I do not have hours to just sit here reading the same suggestions over and over. Show new ones/unviewed ones first. Also, let everyone in the office post suggestions. I've tried to comment/make a new suggestion a few times and it came up as unauthorized. When you call for customer service, the recording really need to be redone. It cuts off in the middle of sentences and when it tries to have someone call you back, it actually asks if your question has been answered. If my question has already been answered, why would I still be on hold or want a call back?

Kasaundra

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2020

It almost makes it easier... almost

The software, almost daily, shuts itself down and I have to restart it. I want a system I don't have to constantly restart or toggle multiple screens to find out when you were in and what it was for, or to find a payment and what it was for. This was supposed to make it less steps, whereas, as a whole, our office notices far more steps for every process

PROS

You can easily see on a calendar when they have been in or when they will be in with just a few clicks to specify what you want to look for, you can adjust length of time for appointments and add multiple purposes for the visit.

CONS

You have to toggle different screens to do just about anything, and while you can see when they were in, you have to go to an entirely different area to find out what they had done. You have to enter the same payment screen multiple times to put a note on a payment as to what it is for, I counted 14 or 15 clicks to add a payment (not including the clicks for the amount itself) and then go back in to put the note on it, ridiculous! It will only let you apply the payment and notes into one case, no way to synchronize to see them, you have to toggle accounts as well as screens. It has positives, but they are only useful for the Providers, as an Admin User, it sucks.

Reasons for switching to ChiroTouch

Future Health was becoming obsolete with our biller, but now even he wishes we hadn't picked this software; the deciding factor was he already had so many offices using it, it made it easier to track them all if they're using the same system

Kadi

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2019

Good software

Good experience overall just would change a few little things.

PROS

Easy to use, all in one EHR. Easy scheduling and front desk. Insurance billing/accounting is okay. Provider notes and macros are good.

CONS

Lack of ability for remote use. Changing costs of support.

Reason for choosing ChiroTouch

Good EHR and ease of use.

Vendor Response

Dr. Fletcher, thank you for your feedback. We are glad to hear you find the software to be easy to use and helpful for your front desk. We will take your thoughts about remote access and support costs into consideration with our product development team. Thanks for using ChiroTouch!

Replied November 2019

Sydney

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Best Chiropractic software on the market

It goes without saying but, we HIGHLY recommend CT!

PROS

ChiroTouch has made every aspect of practice, both front office & back office a breeze. Myself and my husband just hit 1 year being in practice, and having efficient software like CT has made the transition into practice easier than we could have imagined. We are both not the most tech- savvy people, so we appreciate how user friendly the program is. We have CT on 3 computers and 5 iPads around the office and have ran into NO problems. When we were unsure how to go about changing settings, and completing updates, the customer service was there, friendly, patient and helpful. We will never change our software because ChiroTouch is always an email/ phone call away. All of our patient files are so organized because we utilize every aspect of the program. Because we have multiple people using CT (2 to 3 DCs and 1 receptionist), being organized, being able to add notes regarding dates billed, insurance information, and what the visit consisted of has kept of office systems clean and efficient. We are in the process of buying the practice and the original owners were able to teach us how to use this software in a matter of weeks, and by month 2 we knew how to confidently work all of the features. We are so happy that this software is a part of our practice!!

CONS

We haven't ran into issues with ChiroTouch. Being the large company that they are, if anything, we have been impressed by their customer service and timely responses when we have needed assistance.

Christina

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

The Worst at communication and dealing with customers

The program is not bad but their IT and support and accounting and customer service are the worst. No one speaks to each other and no one knows how to communicate or honor anything they say. They force the consumer to do alone without any help. They treat their customers horribly.

PROS

None at this time. I have had the worst experience with the customer service

CONS

I do not have any good qualities after the experience of their staff and IT support and [sensitive content hidden] and the way they respond to calls and returning calls and talking to people. They blame others for their lack of communication and say they will respond in 24 hours when it takes weeks. They don't care about the customer service and force people to do all the work instead of helping. I have purchased a program that I still am not using and they refuse to refund 35.00. Keep that in mind when purchasing.

Reasons for switching to ChiroTouch

We were told the program would be better.

Cris

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Thank Goodness for CT

PROS

I’ve been in practice for 18 years and was with the same software company for the first 12 ..., we spent the last few you’re struggling to find a program that would meet our needs and honestly had stayed away from Cairo touch because we had heard horrors about their support ..... i’ve got to tell you everything I heard was completely wrong. The amount of support available and incredible if I’ve got a problem I can immediately chat with somebody I can call In, I have training videos there are forums, there’s a manual ....it unbelievable the amount of support that is there. After spending the last year learning the program and seeing a 30% increase in the profits in my office because of the functionality of this program I really think that any of the naysayers who had issues with support are people who haven’t really dug in and done their work to make the program available to do what they need them to do. The macros that I’ve been able to create to be able to do my patient notes efficiently and effectively on an iPad in the room are unsurpassed by any program. And thank God this is an a cloud-based program so I own all of my stuff! Additionally use their back up support as well as their exercise smart fit programs and their integrated new patient paperwork

CONS

The only thing I did not love about Chiro touch was the text message reminder integration.... We use review wave in conjunction with CT and it is a marriage made in heaven

April

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2018

I love my ChiroTouch program! After struggling through other software, ChiroTouch is a breeze!

Ease of use. I was able to easily convert from a single Doc practice to a thriving multi DC practice.

PROS

The best thing about ChiroTouch, is well, everything! I love the ease of use. I love how different parts of the software overlap and talk to each other...no more double, triple, quadriple entery. The developers have thought of just about everything when it comes to customizing software to and individual office, things I, as a 30 year office manager, would have implemented into my own software if I were to customize my own. The program is easy to customize, in every aspect, to an individual or group practice. The support is bar-none! If my call isn't answered live within 10 minutes, I can expect a call back, usually, within the hour. The support staff is very knowledgeable and fortunately for me, very patient and understanding when I try to take programming into my own hands (even though I shouldn't) and end up messing something up. I recommend ChiroTocuh highly to all my Chiropractic colleagues.

CONS

Probably the two main things I would change in this software would be the ability to customize forms (ie; exams, letters, reports) and the ability to have more options to run customized financial reports. As an administrator, owner and office manager I like to have the ability to customize what reports I'd like to see.

Anonymous

2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed November 2018

Not worth the time or Money

Long and arduous hours of wasted time to attain basic functionality.

PROS

It has a good suite of potential options and could be made quasi-functional if you are willing to learning the ins and outs of the system and create your own specifications.

CONS

The long version: I have worked with at least 5 different chiropractic EMR systems, both as a clinician, office manager, and IT support and have helped no fewer than 4 clinics transition from other systems to ChiroTouch (against by recommendations). I am also a chiropractor with a strong background in billing and compliance and have used ChiroTouch extensively at several different offices and in school. I say this so you will take my recommendation seriously. ChiroTouch can be a functional system, but is far from the end-all be-all that it would have you believe. Firstly, it is expensive to set up and to pay for month to month. Most of the really useful features it offers cost an additional monthly subscription and it can easily get more expensive than your office rent per month. Secondly, the system is Server based, not Cloud based. For those of you who don't have networking experience, this means that it is difficult to connect to the system outside of the office (for example if you wanted to complete outstanding charts from home) and it is very slow if you manage it. Thirdly, the system has separate, poorly integrated apps for scheduling, patient account management and charting and will drive your staff crazy unless they have 3 monitors. Finally it take DAYS to WEEKS of complicated work just to get the system functional for day to day operations, and even then it lacks some basic billing functionality. If you are looking for a new EHR, I recommend ChrioFusion.

Eri

Alternative Medicine, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2021

Watch out

They are quick to resolve issues when you go through the chat but I feel like I’m going on to resolve issues about once a Month. Updates take about a month or two to schedule and then after I do them I feel like I get an email to update about 1 Month later. It also runs slow ALOT. I feel like there is ALWAYS an issue, I don’t understand why it’s so loved.

PROS

Did notes and billing and scheduling all on one and compatible with iPad to do notes in room without extra computer set up

CONS

Cost about $14,000 to start and then the yearly “maintenance/upgrade” fee has almost double to about $1200/year. I got sold bait and switch. I also find the software to be extremely tedious to enter a patient, check them in, post their codes, and enter Payments is about 30 clicks per patient even if I enter same charges as last time!

Reasons for switching to ChiroTouch

Needed electronic note capability.

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