ChiroTouch vs CollaborateMD

RATING:

4.0

(963)

ChiroTouch has 963 reviews and a rating of 3.98 / 5 stars vs CollaborateMD which has 73 reviews and a rating of 4.05 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (963)
4.0 (73)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 26, 2024
November 15, 2023
Pros/Cons
  • Pros

  • We have been on ChiroTouch since 2007 I think. I find it to be the perfect fit for our office.
  • I love the insurance verification aspect when it's working properly and many of the other features like integration with merchant services, billing, etc. Chat widget is (mostly) great.
  • Cons

  • This is the worse software for updates. The updates half the time don't relate to a small clinic but a clinic that mainly does PT.
  • I had a staff member receive a death threat (not kidding) and their entire support team was supposedly fired. Updates are sure to cause problems.
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  • Pros

  • That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly.
  • This has been so user-friendly and such an easy transition and set up. We love this and would recommend it to everyone.
  • Cons

  • Horrible set up and scheduling is a joke. The scheduling is far from user friendly and the set up of the scheduling is awful.
  • No one will talk to you everything is a battle with them.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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13 Recommendations
24 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos