ChiroTouch vs Medicfusion

RATING:

4.0

(963)

ChiroTouch has 963 reviews and a rating of 3.98 / 5 stars vs Medicfusion which has 15 reviews and a rating of 3.97 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (963)
4.0 (15)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 26, 2024
December 14, 2022
Pros/Cons
  • Pros

  • We have been on ChiroTouch since 2007 I think. I find it to be the perfect fit for our office.
  • I love the insurance verification aspect when it's working properly and many of the other features like integration with merchant services, billing, etc. Chat widget is (mostly) great.
  • Cons

  • This is the worse software for updates. The updates half the time don't relate to a small clinic but a clinic that mainly does PT.
  • I had a staff member receive a death threat (not kidding) and their entire support team was supposedly fired. Updates are sure to cause problems.
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  • Pros

  • Very detailed system to meet our SOAP note needs. It has been great to have the technical support immediately when needed.
  • I really like that patients can fill out all the new patient paperwork online and schedule. I like the color coding for scheduling and that we can have multiple doctors within the system.
  • Cons

  • Unfortunately, within the first 6 months that we were with them five years ago they lost a month of patient SOAP notes in the cloud by not redundantly backing up data.
  • I could not easily navigate the system, some pointless steps since I was doing it myself.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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13 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos