Clinic Controller in PT Setting

It is so easy to use and to get my paperwork done in a timely manner. I have really enjoyed using it.

Pros

I love the ease of use for the software - you don't have to be a computer whiz to use it or understand it. It's set up is perfect to creating everything I need for each patient.

Cons

Overall the software is great - the only real complaint is that with like all software it will have glitches but they get resolved quickly

Review of Clinic Controller: Therapy

The overall experience with Clinic Controller: Therapy is unparalleled. The system itself is intuitive, user-friendly, and makes training new employees a breeze. But what puts this software in a league of its own is the customer service experience its users experience. The team at Clinic Controller is simply amazing. The response time for issues, within work hours or outside of hours on an emergency basis, is typically within minutes, and is from someone who can quickly resolve our issue. Software availability is critical, and this software is dependable - we have been on the system over seven years and have never experienced an outage. Clinic Controller works extremely well for our 11 clinic practice. Moving to Clinic Controller has been one of the best business decisions we have made.

Pros

The Clinic Controller software is completely customizable, and is able to adapt to the unique needs of our practice. The software comes with a vast amount of "stock" reports, but custom reports are available to best suit our practice. I have worked with a number of documentation systems, and Clinic Controller is by far the most intuitive and easiest to train new employees on. We have had many therapists join our team after utilizing other leading software, and without exception, they prefer Clinic Controller.

Cons

Anything we have felt the system lacks has been addressed with software updates and/or customizations. The responsiveness to user feedback is outstanding.

Terrible customer service. Slow to perform updates.

Not a great experience. Slow to update and expensive compared to other, newer software systems. Don’t waste your time.

Pros

Liked that it is all in one integration of scheduling, billing, and medical record system. Can customize hot keys to retrieve info quickly and navigate quickly.

Cons

Expensive, slow to update. Updates that were promised never happened. Terrible customer service, will not respond to emails, slow to respond. I was sent an email from an employee unintended for me, complaining about my company as customers. Not professional.

Clinic Controller deficiencies.

Pros

Great for administration tasks and generating metrics. Can bring up statistics faster than you can generate a daily notes.

Cons

Not user friendly, when it takes at lest 10 mouse clicks to just to start a daily note not very efficient. Have used the system for 13 years and 5 upgrades that with each upgrade requires more steps to generate daily notes.

Clinic Controller

My overall experience has been pretty satisfying. Being the supervisor of 7 therapy clinics and the float, I need access to all clinics at all times, and Clinic Controller couldn't have made that any easier. It's much easier to assist in resolving issues if you are able to see what another person sees as they are explaining their issue.

Pros

I like the ease of access to reports that I use constantly throughout the day. I also like the amount of information that is visible when initially opening the case. The pop-up reminders regarding missing information and/or visit limit is EXTREMELY helpful in all areas, but specifically in regards to insurances and visit limits. I do like the ease of sending/receiving faxes since we utilize that feature CONSTANTLY. I had minimal training prior to the use of this program, but it is easy to figure out in your down time by navigating at your own pace to the different areas.

Cons

What I like least about this program is how many clicks it takes to navigate throughout for certain things. For instance, double clicking on an existing patient that is on the schedule in order to open their case would be an amazing addition to the program. That is the only thing I can think of that I would like to be changed.