About A2C Medical

A2C's Clinic Controller: Therapy is a comprehensive electronic medical record (EMR) system for physical, occupational, and speech therapy practices. This solution can manage multiple clinics and is built to help practices manage scheduling, billing, documentation, reporting, plus more. Clinic Controller: Therapy intends to improve efficiency, save time, and reduce costly inaccuracies within patient data.

Clinic Controller: Therapy includes features such as electronic flow sheets, integrated scheduling capabilities, patient check-in tracker, and a waiting list that shows information about patients waiting to schedule an appointment. Additionally, a patient portal is an optional feature that allows patients to fill out paperwork online as well a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

31 Reviews of A2C Medical

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(5)

5

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

June 2019

User Profile Picture

Erica from Greater Therapy Centers

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Clinic Controller in PT Setting

It is so easy to use and to get my paperwork done in a timely manner. I have really enjoyed using it.

Pros

I love the ease of use for the software - you don't have to be a computer whiz to use it or understand it. It's set up is perfect to creating everything I need for each patient.

Cons

Overall the software is great - the only real complaint is that with like all software it will have glitches but they get resolved quickly

June 2019

Cathy from Integrated Rehabilitation Services

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Review of Clinic Controller: Therapy

The overall experience with Clinic Controller: Therapy is unparalleled. The system itself is intuitive, user-friendly, and makes training new employees a breeze. But what puts this software in a league of its own is the customer service experience its users experience. The team at Clinic Controller is simply amazing. The response time for issues, within work hours or outside of hours on an emergency basis, is typically within minutes, and is from someone who can quickly resolve our issue. Software availability is critical, and this software is dependable - we have been on the system over seven years and have never experienced an outage. Clinic Controller works extremely well for our 11 clinic practice. Moving to Clinic Controller has been one of the best business decisions we have made.

Pros

The Clinic Controller software is completely customizable, and is able to adapt to the unique needs of our practice. The software comes with a vast amount of "stock" reports, but custom reports are available to best suit our practice. I have worked with a number of documentation systems, and Clinic Controller is by far the most intuitive and easiest to train new employees on. We have had many therapists join our team after utilizing other leading software, and without exception, they prefer Clinic Controller.

Cons

Anything we have felt the system lacks has been addressed with software updates and/or customizations. The responsiveness to user feedback is outstanding.

July 2021

Nina from Geromove LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

July 2021

Terrible customer service. Slow to perform updates.

Not a great experience. Slow to update and expensive compared to other, newer software systems. Don’t waste your time.

Pros

Liked that it is all in one integration of scheduling, billing, and medical record system. Can customize hot keys to retrieve info quickly and navigate quickly.

Cons

Expensive, slow to update. Updates that were promised never happened. Terrible customer service, will not respond to emails, slow to respond. I was sent an email from an employee unintended for me, complaining about my company as customers. Not professional.

August 2020

Ken from The Jackson Clinics

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2020

Clinic Controller deficiencies.

Pros

Great for administration tasks and generating metrics. Can bring up statistics faster than you can generate a daily notes.

Cons

Not user friendly, when it takes at lest 10 mouse clicks to just to start a daily note not very efficient. Have used the system for 13 years and 5 upgrades that with each upgrade requires more steps to generate daily notes.

June 2019

Meagan from Greater Therapy Centers/Texas Health Presby Rockwall

Company Size: 501-1,000 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2019

Clinic Controller

My overall experience has been pretty satisfying. Being the supervisor of 7 therapy clinics and the float, I need access to all clinics at all times, and Clinic Controller couldn't have made that any easier. It's much easier to assist in resolving issues if you are able to see what another person sees as they are explaining their issue.

Pros

I like the ease of access to reports that I use constantly throughout the day. I also like the amount of information that is visible when initially opening the case. The pop-up reminders regarding missing information and/or visit limit is EXTREMELY helpful in all areas, but specifically in regards to insurances and visit limits. I do like the ease of sending/receiving faxes since we utilize that feature CONSTANTLY. I had minimal training prior to the use of this program, but it is easy to figure out in your down time by navigating at your own pace to the different areas.

Cons

What I like least about this program is how many clicks it takes to navigate throughout for certain things. For instance, double clicking on an existing patient that is on the schedule in order to open their case would be an amazing addition to the program. That is the only thing I can think of that I would like to be changed.