About ClinicAid

ClinicAid is a cloud-based medical billing software that assists health centers and practitioners with appointment scheduling and invoicing. Its key features include automated reminders, data import and practice management.

Doctors can use code look-up tables to classify a diagnosis, record procedures and generate prescriptions. The solution helps staff maintain patient records, create charts, store documents and handle re-billing. Patients can use this solution to view their calendars and schedule multiple appointments. Additionally, the system enables users to submit assessed claims and payment slips to medical billing services.

ClinicAid integrates with third-party medical record platforms such as OSCAR EMR, Revolution HER, Input Health, IRIS the v...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

5 Reviews of ClinicAid

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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April 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Simplifies the entire practice management process

I looked into ClinicAid out of curiousity as my mother's medical practice was experiencing some staff turnover and lost the medical office assistant who was responsible for their billing. They had not previously considering using a software to assist them with billing and the process was incredibly daunting and intimidating to them. It was easy to find ClinicAid and even easier to convince them to try it, because the interface was approachable and not technical or convoluted. The trial won them over and the pricing sealed the deal. It is a fraction of what they were paying to have their medical office assistant do their billing.

Pros

The software is straightforward and extremely approachable. The interface is easy to navigate and pleasant to look at, which isn't all that common among medical/ clinical softwares. I love that the software is optimized to work on any device and that I don't have to worry about privacy issues because of the high level of encryption.

Cons

I wish the plans didn't have 'limits' on the number of claims you can submit, but the pricing is still really competitive.

Response from Clinicaid.ca

Replied May 2019

Thanks so much for the review! I'm happy that we were able to win over your mother to be successful with the program!

July 2017

Rhiannon from Adolescent Clinic Brockville General Hospital

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I am really enjoying ClinicAid. It is very easy to use and has made scheduling and billing a breeze

Pros

ClinicAid has been so easy to use. Referrals have been simple to process with preloaded lists of physicians and billing numbers. Patient scheduling and appointment tracking make the clinic day run smoothly. Billing is quick and accurate with great tools to monitor progress and makes resubmissions when requested. A great product that I highly recommend.

March 2016

Amber from Aspen Diagnostic Imaging

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

March 2016

fantastic customer service, do not like dealing with the submission errors

The customer service I receive through ClinicAid is fantastic. The software itself is very frustrating, my co-worker and myself find it hard to locate the errors for submissions. Figuring out why some submissions are not fully paid, or paid at all is a maze. Nothing seems clear when trying to locate errors, it would be very helpful if the explanations had more detail or told you what was wrong and the reason. Once the errors are located the software does make it easy to edit and resubmit.

Response from Clinicaid.ca

Replied March 2017

Thanks for the review, Amber! Unfortunately, the errors all come directly from Alberta Health, so our software is just providing their response on your invoices. You are able to view all error codes on your manage invoices page, and editing and viewing each invoice shows the full text description as received from Alberta Health. I agree sometimes their responses can be cryptic, which is why a billing agent skilled in rejection handling is key when dealing with provincial billing.

October 2016

Rona from Dr. Najfi

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Very happy with Clinicaid

Having used a different billing program for ten years I was nervous about switching but found clinicaid very easy to learn, excellent customer service, and significantly better priced than other program I used. Very pleased with clinicaid.

Response from Clinicaid.ca

Replied October 2016

Thanks for the great review Rona! Moving to a new program can always be a daunting task, I'm glad that we were able to make it as easy as possible for you!

June 2019

Adejumoke from Supported Living Facility and Long Term care.

Company Size: 1 employee

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Fantastic software

Excellent

Pros

Ease of use. Also not expensive Very helpful and supportive staff.

Cons

Nothing really once you get a hang of how it works.