Insight EMR and Billing by Clinicient Software

Insight EMR

We are using this for all of our medical records. It is a great tool.

Pros

I use this produce everyday for my job. Love that it is easy to document and essentially automated.

Cons

It is clunky to print evaluation reports for patients.

Overall experience fair

Pros

I like how everything is carried over from one entry, reporting is good and customizable. Good alerts when information is missing. Informs you if under/overbilling, automatically adds appropriate modifiers.

Cons

Did not feel training was adequate, always being referred to videos when asking questions. Speech evals are not currrent and when ask about adding current pediatric evals did not really get a response except that we could change the title!

always having issues and cannot connect or use customer service is rude

Pros

nothing, it is NOT what it was presented to us. there is nothing I like about this program we are finding another one

Cons

everything about it, it is slow, staff doesn't help in a timely matter, they don't help with updated billing

Insight EMR is one of the top integrated types of software out there!

Pros

One system used for EMR and billing allows everything to come together in one place. This software is very efficient and easy to use. I love the real-time visibility that it offers!

Cons

The customer support was just ok in my opinion. I thought that it could've been better. Maybe it was just a one time incident and is usually better.

Easy to use and does the job well

Makes it easy to electronically post payments . Speeds up the process of billing and posting claims

Pros

The speed in which it brings in data. Always easy to see the data and to retrieve information
Use it in medical industry

Cons

There is not much I don't like. Sometimes data comes in late but that is probably due to
vendors not program

Has been overall good experience considering its daily use

Pros

Easy patient profiles to understand and able to find medical records and information. Scheduling was easy and you could clearly see patient names and if they had any symbols on their appointments.

Cons

Billing aspect was difficult to understand many patients would ask for their ledger but it was never clear on the billing portion or if they truly owed a copay or not.

InsightEMR is an all-in-one-program that makes things easier for our patients and our business.

Pros

It's super easy to use after learning where things are and where to access certain features
InsightEMR keeps your notes and schedule together
Makes billing simple

Cons

My only complaint is that you absolutely need internet or wifi connection in order to log onto or use the system

Very supportive

Pros

I love the support team that is available whenever I need help. They are always available and so friendly

Cons

There are a lot of little details that could work better. Updates seem to affect even old visits in the client editor, and it takes quite a while to get those old visits out of the correction queue.

Overall I think this is a good program and would recommend it to other clinicians.

Pros

More options to select from than other software I have used. Easier to customize chart for patient, adding information that does not have a "check" box.

Cons

Slow program that sometimes "times out" intermittently that increases charting time. Checking boxes will not click/unclick and makes it difficult to add comments. Customer service/support can be slow getting back to you and keeping you informed about your case.

Clinicient has proven to be unique as an industry-leader, innovator, and executive-level educator.

Clinicient's customer support in regulatory matters and practice analysis are valuable. They fall very short in not having a patient payment portal in this day and age.

Pros

Customizeability, client support, innovation, responsiveness and the consistent effort to be an industry leader in matters of regulatory affairs.

Cons

PC only...which is changing as I type this. (New rollout soon for Mac and mobile. Clinicient is more than software, though...they provide a client executive and serve as a program analyst.

Insight EMR is great

Pros

I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.

Cons

The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.

Great and easy to use!

Pros

I really like the setup. It is easy to use and didn’t take me long to figure it all out. Everything thing is easy to access.

probably one of the least user-friendly online EMR programs I have used.

I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

Pros

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

Cons

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Good product for outpatient clinics

Pros

Great system with a scheduling, documentation and a billing module for outpatient clinics. The system thinks like a therapist and so feels very intuitive. They also have a revenue cycle management team that can do the claims for you

Cons

Not much to add here except not sure if it is cloud based or not and slightly more expensive than some other products in the market

Clinicient is a good base program, but does have a lot of glitches

Pros

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

Cons

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

Charting for PTs is good, billing is a pain.

The billing functions are a pain and when we call to get assistance, half of the people we speak with either have nothing to add over what we already knew or just say that's how it works and hopefully in the next year it will be improved. Data pushed to Zirmed or pulled from Zirmed frequently incorrect or missing things. Tasks are attached forever to the patient's chart. Errors cannot be corrected. Billing adjustments reflect everything on patient's bills, even when it was an error in Clinicient. FREQUENTLY charges pulled out and pushed to Zirmed are not in Zirmed - WAY too often to be "user error" as has been the ONLY explanation or help we received when we reached out to Customer Service on both Clinicient and Zirmed's departments. We literally have to go into Zirmed once a month and double check any and all DOS that haven't received payment and usually it is due to that error. Sadly, we were not aware this issue was a problem until MANY of our DOS's had been over the three month threshold and had to be written off. We lost a LOT of money in that process.

Pros

The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.

Cons

Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.

Private practice physical therapist

Pros

Excellent HIPAA and compliance functionality. Checks and balances for billing requirements. Overall utility is very conductive to outpatient practice setting

Cons

Missed elements of diagnosis specific objective data groups. Weakness with vestibular examination parameters.

We use the system every day in our work week. It is easy to navigate.

Pros

Easy to navigate thru the system. You can access different pages from one page. This saves alot of time.

Cons

System is usually slow. You have to wait for different pages to upload. Also, when you update certain items, you can't refresh. You have to completely log out and log back in.

Great Platform

Everything is so much better than the other platform we were using. Some of the support representatives are a little "green", but they are all helpful and will refer you to a specialist if needed. I love the ability to look at different reports to see how the business is doing.

Pros

Ease of use, precise documentation, ability to run reports and see all billing aspects.

Cons

I would like for a signature pad to be available and compatible with the program. With that we could truly be paperless. Also, while the upgrades are nice, there are always glitches with each release

Clinicient Review

The software is a good start in many ways to building the eventual billing and coding system.

Pros

It has all the basic billing components for note / record keeping. The data can become a bit lengthy to click through.

Cons

The templates are hard to build. Once a goal is achieved I have not found a place to archive it. The data fields get lengthy