INSIGHT EMR and Billing platform by Clinicient is an integrated web-based EMR, practice management and billing solution that empowers outpatient rehabilitation practices. The modular solution is built using tools that synchronize data between both clinical and financial operations of hospitals and medical practices.
INSIGHT platform is a single unified system that allows clinics to manage patient registration, appointment scheduling, medical recording, documentation, accounts receivable and day-to-day tasks. The EMR/EHR solution can be tailored to serve the unique demands of various specialties including physical therapy, speech therapy and occupational therapy facilities.
INSIGHT offers a single platform to manage entire clinical operations, from scheduling to final billing. The solution also offers capabilities to build personalized user profiles that can be customized according to individual preferences. Clinicient enables therapists to create documents at the point of care.
INSIGHT is recommended for practices with at least two therapists in specialties including PT, OT and SLP. The solution also includes features like customizable charting templates, goal tracking, automated coding and charge capture, letter templates for physician communications, flow sheets, and iPad-friendly tools.
Shelby from MAD Billing Service
Specialty: Billing services
Employees number: 2-10 employees
March 2018
March 2018
I really like the setup. It is easy to use and didn’t take me long to figure it all out. Everything thing is easy to access.
Tl from ResCare Inc
Specialty: Physical therapy / rehab
Employees number: 10,000+ employees
January 2018
January 2018
Great system with a scheduling, documentation and a billing module for outpatient clinics. The system thinks like a therapist and so feels very intuitive. They also have a revenue cycle management team that can do the claims for you
Not much to add here except not sure if it is cloud based or not and slightly more expensive than some other products in the market
Britt from Physical Therapy Plus, Inc.
Specialty: Physical therapy / rehab
Employees number: 2-10 employees
January 2018
January 2018
The billing functions are a pain and when we call to get assistance, half of the people we speak with either have nothing to add over what we already knew or just say that's how it works and hopefully in the next year it will be improved. Data pushed to Zirmed or pulled from Zirmed frequently incorrect or missing things. Tasks are attached forever to the patient's chart. Errors cannot be corrected. Billing adjustments reflect everything on patient's bills, even when it was an error in Clinicient. FREQUENTLY charges pulled out and pushed to Zirmed are not in Zirmed - WAY too often to be "user error" as has been the ONLY explanation or help we received when we reached out to Customer Service on both Clinicient and Zirmed's departments. We literally have to go into Zirmed once a month and double check any and all DOS that haven't received payment and usually it is due to that error. Sadly, we were not aware this issue was a problem until MANY of our DOS's had been over the three month threshold and had to be written off. We lost a LOT of money in that process.
The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.
Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.
Rudy from Future physical therapy
Specialty: Physical therapy / rehab
Employees number: 2-10 employees
November 2017
November 2017
Excellent HIPAA and compliance functionality. Checks and balances for billing requirements. Overall utility is very conductive to outpatient practice setting
Missed elements of diagnosis specific objective data groups. Weakness with vestibular examination parameters.
Lynnette from Premier Rehab
Specialty: Speech therapy
Employees number: 2-10 employees
April 2017
April 2017
The software is a good start in many ways to building the eventual billing and coding system.
It has all the basic billing components for note / record keeping. The data can become a bit lengthy to click through.
The templates are hard to build. Once a goal is achieved I have not found a place to archive it. The data fields get lengthy
Raphael from Portera Rehabilitation
Specialty: Physical therapy / rehab
Employees number: 2-10 employees
April 2017
April 2017
We are actively looking to migrate.
The integration of the schedule, billing and the documentation is user friendly. Once you customize your evaluations templates evaluations are a breeze.
Their billing is horrible. They are inconsistent (can go up or down 30-40% with no changes in volume or payer mix), they are constantly shuffling out team members, and billers( been with them since late 2014 and I'm on my 4th account manager whom I haven't spoken to yet. My last one left abruptly on 3/31/17) . The customer service is even worse. No one seems to have any answers. They love to pawn off any issues with collections or functionality on to you and your practice. Their policy seems to be to push any questions towards the tutorials and the insight website. Which is just a bunch of glossy youtube videos.
Jessica from Sunbelt-Medical Management
Specialty: Billing services
Employees number: 11-50 employees
October 2016
October 2016
This software is very user friendly. From a front office and billing point of view this software is very reliable and has features that make it easier to get the job done!
The reports for this software make billing and front office error very minimal. This software helps with efficiency in the clinics.
You can only open one tab at a time and have to continually go back in forth for different information.
I have worked both front office and billing and this software is great for both!
Jeremy from Jackson County Physical Therapy
Specialty: Physical therapy / rehab
Employees number: 11-50 employees
October 2016
October 2016
Experience: I've worked on 6 different EMRs over the past few years. While there are always items the company can improve upon, Clinicient has much of the core that makes our lives easier. Clinicient has a product that I would happily recommend to other therapists, whereas there have been other systems I wouldn't touch again with a 50% raise.
Ease of use and functionality of the tree
No true exercise flowsheet.
Jeremy from Mindful Movement & Physical Therapy
Specialty: Physical therapy / rehab
August 2016
August 2016
I took the time to talk to the company about this software and have a tutorial. It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed. However, it was a split decision and I lost the battle so we did not go with them, we went with WebPT which was a mistake. Will probably switch over to this soon! Don't make my mistake. I would recommend at least looking into this and taking the tutorial as it has all the things you would need as a provider.
There is nothing I found that I liked least as I have not had the chance to go as in depth yet.
Find what is right for you and go with it! This should have been what we went with.
Jenna from All Care Therapies of Georgetown
Specialty: Physical therapy / rehab
August 2016
August 2016
The software is easy to use. It's one of the best EMR systems on the market.
The billing and support portion of the software company takes a long time to address issues and concerns.
Ask lots of questions about the roles and responsibilities for you and the company!
Mary from Aurora Medical Billing/Innovative Billing Solutions
Specialty: Billing services
June 2016
June 2016
I really like their billing system. It is very easy to use and it fits my need for my small customers.
They use to have the best customer services in the business - they have changed you can't get anyone to call you back when they say they will. You call leave messages and no one returns your calls. Customer Service is horrible!
I would not recommend this software because of the customer service.
Sam from Therapy Specialists of OK
Specialty: Physical therapy / rehab
December 2015
December 2015
User friendly, efficient, and the support staff are excellent.
Sometimes it disconnects and has problems reconnecting.
Realize that there are many options that claim to do the same thing as Insight, but they really don't. We used to be with another EMR company, and until we switched we realized what we were missing out the entire time.
Dan from Foley Physical Rehab
Specialty: Physical therapy / rehab
October 2015
October 2015
ease of use for training modules, easy to look into pt account really quickly without changing screens.
Sales person could keep me updated better through process. I had to follow up to see what the status was during the process. Overall the outcome was good but more trouble than it had to be in my opinion.
Make sure you look hard at the systems where billing and EMR are 2 different packages. We had a lot of experience in other vendors with bugs constant that really caused frustration and being charged constantly for updates that didn't improve work flow or actually made us slower. Clinicient has been excellent at its updates and they have made a lot of sense to the staff. I like a software that keeps improving...I think that is the point. Make sure customer support actually lets you call them when your a customer (seems obvious but not so).
Glynn from Nirvana Sports Medicine and Rehabilitation Services, LLC
Specialty: Physical therapy / rehab
October 2015
October 2015
Customer representative that is assigned to help you in the conversion and growing process. As a new start up, having this person and weekly calls have made it easier to adapt and help fit the clinics and programs together. The product itself is customization and adaptable to fit into the needs of the clinic. Multiple sophisticated reports exist to help manage your practice and the key metric report is very useful in providing a quick clinic snapshot within one report and with the graphics, it makes it easier to relay the information to the staff. Billing and Collections team are very knowledgeable and efficient.
IT department is slow to respond to request or resolve issues.
Great product overall, after researching numerous products, which offered both the software and the billing services, Clinicient was the best, I am very pleased with our decision.
Julie from Personal Rehabilitation Center, PC
Specialty: Physical therapy / rehab
October 2015
October 2015
Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.
They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.
Be prepared for implementation pains...this is a big change for any company. The more you take the time to customize the system from day one (and definitely include your whole team in this process), the more buy in and easier the transition. Definitely take advantage of the multitude of training options the company offers.
Connie from Lake Chelan Physical Therapy
Specialty: Physical therapy / rehab
October 2015
October 2015
I have used Clinicient since it first came on the market. As I have grown, Clinicient has grown with me. I started by using just the scheduling and documentation. When Clinicient added the ability to integrate documentation with billing, we signed on quickly. Using Clinicient allowed me to reduce the number of staff I needed for billing. We, as a unit, are more efficient with our documentation which in turns creates improved revenue collection, fewer billing mistakes and decreased outstanding balances.
I have very few complaints about the product. Staff is knowledgeable and respond in a timely manner.
See what you need in your clinic. Do you want just scheduling and documentation? Do you want to be able to bill on your own? How computer savvy is your staff? Expect the learning curve to be around 3 months when you transition from your old system to a new system.
David from db Orthopedic Physical Therapy
Specialty: Physical therapy / rehab
October 2015
October 2015
Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.
New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.
Speak to actual clinicians using the product and front office personal dealing with account managers for accurate feedback
Jenny from Premier Physical Therapy
Specialty: Physical therapy / rehab
October 2015
October 2015
I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field.
With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company.
There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.
I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.
Ask questions! Before finding Clinicient, we had planned to go with another company. I asked lots of questions and still was nearly fooled when we started training. So when I found Clinicient, I asked even more questions. And they were honest and didn't keep anything from me.
James from Groschan and Associates.
Specialty: Physical therapy / rehab
October 2015
October 2015
Ease of use. Good support and training videos. The company does what it promises.
Some lack of flexibility with the program but they are constantly improving.
This is my third EMR product. I find this one by far the best. Experience counts. New products are just that....new. They can have lots of flaws.
John from Performance Physical Therapy
Specialty: Physical therapy / rehab
October 2015
October 2015
Very comprehensive software with much power for data management.
Software needed a lot of editing "out of the box" by our staff to customize it to our needs. This was very time consuming. I am not sure why a software designed for PT has options from pic lists for chiropractic care?
The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call.
Get a FULL understanding of the amount of time necessary for training on the new system. We grossly underestimated this. Think 2-3x what you originally expect.
Brianna from Coppersmith Physical Therapy
April 2018
April 2018
It's super easy to use after learning where things are and where to access certain features
InsightEMR keeps your notes and schedule together
Makes billing simple
My only complaint is that you absolutely need internet or wifi connection in order to log onto or use the system
Chantel from 360 Physical Therapy
April 2018
April 2018
I love the support team that is available whenever I need help. They are always available and so friendly
There are a lot of little details that could work better. Updates seem to affect even old visits in the client editor, and it takes quite a while to get those old visits out of the correction queue.
Heather from Burch Physical Therapy
April 2018
April 2018
More options to select from than other software I have used. Easier to customize chart for patient, adding information that does not have a "check" box.
Slow program that sometimes "times out" intermittently that increases charting time. Checking boxes will not click/unclick and makes it difficult to add comments. Customer service/support can be slow getting back to you and keeping you informed about your case.
Mike from Northwest Rehabilitation Associates
April 2018
April 2018
Clinicient's customer support in regulatory matters and practice analysis are valuable. They fall very short in not having a patient payment portal in this day and age.
Customizeability, client support, innovation, responsiveness and the consistent effort to be an industry leader in matters of regulatory affairs.
PC only...which is changing as I type this. (New rollout soon for Mac and mobile. Clinicient is more than software, though...they provide a client executive and serve as a program analyst.
April 2018
April 2018
I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.
The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.
Catherine from HOPE Life and Rehab
Employees number: 2-10 employees
February 2018
February 2018
I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.
I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.
What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.
January 2018
January 2018
Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.
There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"
Jane from North Star Physical Therapy, LLC
Employees number: 2-10 employees
June 2017
June 2017
Easy to navigate thru the system. You can access different pages from one page. This saves alot of time.
System is usually slow. You have to wait for different pages to upload. Also, when you update certain items, you can't refresh. You have to completely log out and log back in.
Sue from Narayan Rehabilitation, Inc.
Employees number: 11-50 employees
April 2017
April 2017
Everything is so much better than the other platform we were using. Some of the support representatives are a little "green", but they are all helpful and will refer you to a specialist if needed. I love the ability to look at different reports to see how the business is doing.
Ease of use, precise documentation, ability to run reports and see all billing aspects.
I would like for a signature pad to be available and compatible with the program. With that we could truly be paperless. Also, while the upgrades are nice, there are always glitches with each release
If you're just starting, make sure you do all of the training possible while you have the training platform available to you.
James from Groschan and Associates Physical Therapy
Employees number: 2-10 employees
February 2017
February 2017
Clinicient has been the right choice for my practice. I have a single office practice with a combination of full time and part time therapists. We do our billing internally. Clinicient is the 3rd EMR program that we have used. It is by far the best. From the onboarding to going live, the training was excellent. Once you understand how to modify the templates, you can customize them to meet your needs. The library of information is very large and easy to access. The support and compliance updates have been very good. I feel very comfortable recommending Clinicient to anyone who is considering a new EMR system.
Dan from Foley Physical Rehab Inc
February 2017
February 2017
Compared to 2 other EMR's, Clinicient so far has been the best with all categories. The industry is changing so fast and I believe so far every change they have made to the system has actually helped. Customer support has been good but due to the recent growth of the company we have had a slow down which I believe will resolve when they get caught up. Overall I believe they have my best interest in mind and are focused on the right things for my private practice.
Brian from American River Rehabilitation
February 2017
February 2017
We have used the EMR for years and have been very happy with the consistent updates to keep us compliant with the changing reimbursement landscape. Just recently added the billing component so unable to objectively review that side yet, but the transition team was on point.
Steve from Holly Street Physical Therapy
Employees number: 11-50 employees
February 2017
February 2017
InsightEMR is excellent software. Easy to use. Consistent updates on the everchanging rules and regulations. Support staff is always available. Our monthly meetings with them always help us to be more efficient and thus cost effective. I highly recommend InsightEMR.
Ease of use. Great billing department and staff.
Nothing
If you are looking at new EMR, I cannot recommend Insight enough.
Grant from Mid-Nebraska Physical Therapy
Employees number: 2-10 employees
February 2017
February 2017
Clinicient has helped us keep up with latest regulations, and kept the learning curve to a minimum. The transition to ICD-10 went without a hitch.
We have seen a better cash flow with faster turn around with claims. Out first pass claims submissions has improved the speed in which we get reimbursed.
Easy of use, has sped up collections
at times it takes time to get through to support
We should have made the switch from paper long ago.
laura from Lake Area Physical Therapy
February 2017
February 2017
Excellent software on documentation and billing program. Regular updates with improvement to all features.
Thomas from LTC
January 2017
January 2017
Therapist product is very robust, and easy to use. Front office and Billing products could use some work. Doesnt seem like they actually know what goes on in a day to day office setting. Seems they could use the tons of money spent on marketing to first upgrade their product
Kristine from Longview Physical & Sports Therapy
December 2016
December 2016
I would like an electronic wait list, have a "family tree" style professional contacts, have the ability to keep insurance card/information even if the payer mix name changes, a separate faxes tab instead of being all included under attachments. To get anyone to respond to my requests to any of these feature changes in nearly and act of God or ignored all together.
Response: Clinicient, Clinicient
Date: December 2016
December 2016
Hi Kristine,
Thanks for reviewing us and providing some great feature ideas. We certainly know there are areas of the product that can be added to and it's with your great ideas that we can ensure those additions are prioritized accordingly. We have gone ahead and alerted our product team of these items as we want to be sure we have captured them. As with every suggestion, we look through a lens of usability, adoption and of course, how these features can improve your bottom line.
Again, we appreciate your feedback and will look to have our product team investigate further.
Best,
Clinicient
Manoj from Narayan Rehabilitation Inc
December 2016
December 2016
We have been able to assess all the documentation, administration, schedule, billing you name it all in one log in.
Diane from Mariners Physical Therapy
December 2016
December 2016
As a busy Office manager of an out patient PT clinic that sees over 1300 patient a month, I need all the help I can get. Clinicient lets me schedule, chart and keeps track of all patient charges in the same system. Many of our patients say we are one of the most organized offices they have ever been to.
Jackie from Coury & Buehler Physical Therapy
Employees number: 51-200 employees
December 2016
December 2016
I've been working with EMR clinicient for about a year and it's very straight forward once you know what you're doing. Customer service is always helpful when I call and makes my job easier. Another thing I wanted to add is Clinicient LAB has been something I enjoy doing now. Keep up the great work!
Customer service, whenever I call I get the best service.
When there are glitches in the system it takes a while to fix.
Nothing at the moment, keep doing what you're doing.