I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.

The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.

1. Tracking all required data from the front office position has been resolved. As long as the front office has placed the correct information in the system, it will track giving alerts/precautions as needed. The system offers so many things to help the job in the front office. We greatly depend on the front office to make sure therapist and billing know what is going on with patients. This system has allowed this to become so easy. 2. Documentation for the therapist has been made so easy and time saving. It has taken this burden off the therapist so they can focus on patient care. 3. The billing personnel have everything at their fingertips. From viewing of all the patient information, paperwork and charges to ease of review, posting and billing claims. Follow up on claims has been made so easy using Worklist/Claim Issues to find the claims that could have been missed by payers.

This program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.

Do not really have any cons about this program.

I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax with date and time. It's also a big time saver. Training a new therapist on the charting side, we usually have them up and going within hours.

With 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help. The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.

I wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.

We enjoyed the ability to have a scheduling system, EMR, billing options integrated into one system.

We tried to integrate the system with our billing software that was utilized within our multiple practices and could not get it to integrate with our system even after trying multiple times with InsightEMR support