Insight EMR and Billing by Clinicient Software


 

INSIGHT EMR and Billing platform by Clinicient is an integrated web-based EMR, practice management and billing solution that empowers outpatient rehabilitation practices. The modular solution is built using tools that synchronize data between both clinical and financial operations of hospitals and medical practices.

INSIGHT platform is a single unified system that allows clinics to manage patient registration, appointment scheduling, medical recording, documentation, accounts receivable and day-to-day tasks. The EMR/EHR solution can be tailored to serve the unique demands of various specialties including physical therapy, speech therapy and occupational therapy facilities.

INSIGHT offers a single platform to manage entire clinical operations, from scheduling to final billing. The solution also offers capabilities to build personalized user profiles that can be customized according to individual preferences. Clinicient enables therapists to create documents at the point of care.

INSIGHT is recommended for practices with at least two therapists in specialties including PT, OT and SLP. The solution also includes features like customizable charting templates, goal tracking, automated coding and charge capture, letter templates for physician communications, flow sheets, and iPad-friendly tools.

 

Insight EMR and Billing by Clinicient - Reporting and data analytics
 
  • Insight EMR and Billing by Clinicient - Reporting and data analytics
    Reporting and data analytics
  • Insight EMR and Billing by Clinicient - Medical recording
    Medical recording
  • Insight EMR and Billing by Clinicient - Schedule appointments
    Schedule appointments
  • Insight EMR and Billing by Clinicient - Generate reports
    Generate reports
  • Insight EMR and Billing by Clinicient - Enter patient details
    Enter patient details
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

89 Reviews of Insight EMR and Billing by Clinicient

 

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Software Advice Reviews (39)
More Reviews (50)

Showing 1-20 of 39

Shelby from MAD Billing Service
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the setup. It is easy to use and didn’t take me long to figure it all out. Everything thing is easy to access.

Review Source
 
 

Tl from ResCare Inc
Specialty: Physical therapy / rehab
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Good product for outpatient clinics

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great system with a scheduling, documentation and a billing module for outpatient clinics. The system thinks like a therapist and so feels very intuitive. They also have a revenue cycle management team that can do the claims for you

Cons

Not much to add here except not sure if it is cloud based or not and slightly more expensive than some other products in the market

Review Source
 
 

Britt from Physical Therapy Plus, Inc.
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Charting for PTs is good, billing is a pain.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The billing functions are a pain and when we call to get assistance, half of the people we speak with either have nothing to add over what we already knew or just say that's how it works and hopefully in the next year it will be improved. Data pushed to Zirmed or pulled from Zirmed frequently incorrect or missing things. Tasks are attached forever to the patient's chart. Errors cannot be corrected. Billing adjustments reflect everything on patient's bills, even when it was an error in Clinicient. FREQUENTLY charges pulled out and pushed to Zirmed are not in Zirmed - WAY too often to be "user error" as has been the ONLY explanation or help we received when we reached out to Customer Service on both Clinicient and Zirmed's departments. We literally have to go into Zirmed once a month and double check any and all DOS that haven't received payment and usually it is due to that error. Sadly, we were not aware this issue was a problem until MANY of our DOS's had been over the three month threshold and had to be written off. We lost a LOT of money in that process.

Pros

The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.

Cons

Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.

Review Source
 
 

Rudy from Future physical therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Private practice physical therapist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent HIPAA and compliance functionality. Checks and balances for billing requirements. Overall utility is very conductive to outpatient practice setting

Cons

Missed elements of diagnosis specific objective data groups. Weakness with vestibular examination parameters.

Review Source
 
 

Lynnette from Premier Rehab
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Clinicient Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is a good start in many ways to building the eventual billing and coding system.

Pros

It has all the basic billing components for note / record keeping. The data can become a bit lengthy to click through.

Cons

The templates are hard to build. Once a goal is achieved I have not found a place to archive it. The data fields get lengthy

 
 

Raphael from Portera Rehabilitation
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Inconsistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are actively looking to migrate.

Pros

The integration of the schedule, billing and the documentation is user friendly. Once you customize your evaluations templates evaluations are a breeze.

Cons

Their billing is horrible. They are inconsistent (can go up or down 30-40% with no changes in volume or payer mix), they are constantly shuffling out team members, and billers( been with them since late 2014 and I'm on my 4th account manager whom I haven't spoken to yet. My last one left abruptly on 3/31/17) . The customer service is even worse. No one seems to have any answers. They love to pawn off any issues with collections or functionality on to you and your practice. Their policy seems to be to push any questions towards the tutorials and the insight website. Which is just a bunch of glossy youtube videos.

 
 

Jessica from Sunbelt-Medical Management
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very user friendly. From a front office and billing point of view this software is very reliable and has features that make it easier to get the job done!

Pros

The reports for this software make billing and front office error very minimal. This software helps with efficiency in the clinics.

Cons

You can only open one tab at a time and have to continually go back in forth for different information.

Advice to Others

I have worked both front office and billing and this software is great for both!

 
 

Jeremy from Jackson County Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

One of the better EMRs out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Experience: I've worked on 6 different EMRs over the past few years. While there are always items the company can improve upon, Clinicient has much of the core that makes our lives easier. Clinicient has a product that I would happily recommend to other therapists, whereas there have been other systems I wouldn't touch again with a 50% raise.

Pros

Ease of use and functionality of the tree

Cons

No true exercise flowsheet.

 
 

Jeremy from Mindful Movement & Physical Therapy
Specialty: Physical therapy / rehab

August 2016

August 2016

Was a great option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I took the time to talk to the company about this software and have a tutorial. It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed. However, it was a split decision and I lost the battle so we did not go with them, we went with WebPT which was a mistake. Will probably switch over to this soon! Don't make my mistake. I would recommend at least looking into this and taking the tutorial as it has all the things you would need as a provider.

Likes Least

There is nothing I found that I liked least as I have not had the chance to go as in depth yet.

Recommendations

Find what is right for you and go with it! This should have been what we went with.

 
 

Jenna from All Care Therapies of Georgetown
Specialty: Physical therapy / rehab

August 2016

August 2016

Clinicient Software Is So Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is easy to use. It's one of the best EMR systems on the market.

Likes Least

The billing and support portion of the software company takes a long time to address issues and concerns.

Recommendations

Ask lots of questions about the roles and responsibilities for you and the company!

 
 

Mary from Aurora Medical Billing/Innovative Billing Solutions
Specialty: Billing services

June 2016

June 2016

Upper Management does not care about the Customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like their billing system. It is very easy to use and it fits my need for my small customers.

Likes Least

They use to have the best customer services in the business - they have changed you can't get anyone to call you back when they say they will. You call leave messages and no one returns your calls. Customer Service is horrible!

Recommendations

I would not recommend this software because of the customer service.

 
 

Sam from Therapy Specialists of OK
Specialty: Physical therapy / rehab

December 2015

December 2015

Insight Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User friendly, efficient, and the support staff are excellent.

Likes Least

Sometimes it disconnects and has problems reconnecting.

Recommendations

Realize that there are many options that claim to do the same thing as Insight, but they really don't. We used to be with another EMR company, and until we switched we realized what we were missing out the entire time.

 
 

Dan from Foley Physical Rehab
Specialty: Physical therapy / rehab

October 2015

October 2015

Best change we have made so far with our EMR and billing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ease of use for training modules, easy to look into pt account really quickly without changing screens.

Likes Least

Sales person could keep me updated better through process. I had to follow up to see what the status was during the process. Overall the outcome was good but more trouble than it had to be in my opinion.

Recommendations

Make sure you look hard at the systems where billing and EMR are 2 different packages. We had a lot of experience in other vendors with bugs constant that really caused frustration and being charged constantly for updates that didn't improve work flow or actually made us slower. Clinicient has been excellent at its updates and they have made a lot of sense to the staff. I like a software that keeps improving...I think that is the point. Make sure customer support actually lets you call them when your a customer (seems obvious but not so).

 
 

Glynn from Nirvana Sports Medicine and Rehabilitation Services, LLC
Specialty: Physical therapy / rehab

October 2015

October 2015

Adminstrator Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer representative that is assigned to help you in the conversion and growing process. As a new start up, having this person and weekly calls have made it easier to adapt and help fit the clinics and programs together. The product itself is customization and adaptable to fit into the needs of the clinic. Multiple sophisticated reports exist to help manage your practice and the key metric report is very useful in providing a quick clinic snapshot within one report and with the graphics, it makes it easier to relay the information to the staff. Billing and Collections team are very knowledgeable and efficient.

Likes Least

IT department is slow to respond to request or resolve issues.

Recommendations

Great product overall, after researching numerous products, which offered both the software and the billing services, Clinicient was the best, I am very pleased with our decision.

 
 

Julie from Personal Rehabilitation Center, PC
Specialty: Physical therapy / rehab

October 2015

October 2015

Clinicient integrates the entire practice management timeline.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.

Likes Least

They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.

Recommendations

Be prepared for implementation pains...this is a big change for any company. The more you take the time to customize the system from day one (and definitely include your whole team in this process), the more buy in and easier the transition. Definitely take advantage of the multitude of training options the company offers.

 
 

Connie from Lake Chelan Physical Therapy
Specialty: Physical therapy / rehab

October 2015

October 2015

Clinicient - A part of my success

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have used Clinicient since it first came on the market. As I have grown, Clinicient has grown with me. I started by using just the scheduling and documentation. When Clinicient added the ability to integrate documentation with billing, we signed on quickly. Using Clinicient allowed me to reduce the number of staff I needed for billing. We, as a unit, are more efficient with our documentation which in turns creates improved revenue collection, fewer billing mistakes and decreased outstanding balances.

Likes Least

I have very few complaints about the product. Staff is knowledgeable and respond in a timely manner.

Recommendations

See what you need in your clinic. Do you want just scheduling and documentation? Do you want to be able to bill on your own? How computer savvy is your staff? Expect the learning curve to be around 3 months when you transition from your old system to a new system.

 
 

David from db Orthopedic Physical Therapy
Specialty: Physical therapy / rehab

October 2015

October 2015

Clinicians is an outstanding product!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.

Likes Least

New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.

Recommendations

Speak to actual clinicians using the product and front office personal dealing with account managers for accurate feedback

 
 

Jenny from Premier Physical Therapy
Specialty: Physical therapy / rehab

October 2015

October 2015

Two Thumbs Up

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field.
With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company.
There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.

Likes Least

I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.

Recommendations

Ask questions! Before finding Clinicient, we had planned to go with another company. I asked lots of questions and still was nearly fooled when we started training. So when I found Clinicient, I asked even more questions. And they were honest and didn't keep anything from me.

 
 

James from Groschan and Associates.
Specialty: Physical therapy / rehab

October 2015

October 2015

Clinicient Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use. Good support and training videos. The company does what it promises.

Likes Least

Some lack of flexibility with the program but they are constantly improving.

Recommendations

This is my third EMR product. I find this one by far the best. Experience counts. New products are just that....new. They can have lots of flaws.

 
 

John from Performance Physical Therapy
Specialty: Physical therapy / rehab

October 2015

October 2015

Overall positive results since switching to Clinicient.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very comprehensive software with much power for data management.

Likes Least

Software needed a lot of editing "out of the box" by our staff to customize it to our needs. This was very time consuming. I am not sure why a software designed for PT has options from pic lists for chiropractic care?
The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call.

Recommendations

Get a FULL understanding of the amount of time necessary for training on the new system. We grossly underestimated this. Think 2-3x what you originally expect.

 
 
 
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Showing 1-20 of 50


May 2018

May 2018

Easy to use and does the job well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes it easy to electronically post payments .
Speeds up the process of billing and posting claims

Pros

The speed in which it brings in data. Always easy to see the data and to retrieve information
Use it in medical industry

Cons

There is not much I don't like. Sometimes data comes in late but that is probably due to
vendors not program

Review Source: Capterra
 


April 2018

April 2018

Has been overall good experience considering its daily use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy patient profiles to understand and able to find medical records and information. Scheduling was easy and you could clearly see patient names and if they had any symbols on their appointments.

Cons

Billing aspect was difficult to understand many patients would ask for their ledger but it was never clear on the billing portion or if they truly owed a copay or not.

Review Source: Capterra
 

Brianna from Coppersmith Physical Therapy

April 2018

April 2018

InsightEMR is an all-in-one-program that makes things easier for our patients and our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's super easy to use after learning where things are and where to access certain features
InsightEMR keeps your notes and schedule together
Makes billing simple

Cons

My only complaint is that you absolutely need internet or wifi connection in order to log onto or use the system

Review Source: Capterra
 

Chantel from 360 Physical Therapy

April 2018

April 2018

Very supportive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the support team that is available whenever I need help. They are always available and so friendly

Cons

There are a lot of little details that could work better. Updates seem to affect even old visits in the client editor, and it takes quite a while to get those old visits out of the correction queue.

Review Source: Capterra
 

Heather from Burch Physical Therapy

April 2018

April 2018

Overall I think this is a good program and would recommend it to other clinicians.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

More options to select from than other software I have used. Easier to customize chart for patient, adding information that does not have a "check" box.

Cons

Slow program that sometimes "times out" intermittently that increases charting time. Checking boxes will not click/unclick and makes it difficult to add comments. Customer service/support can be slow getting back to you and keeping you informed about your case.

Review Source: Capterra
 

Mike from Northwest Rehabilitation Associates

April 2018

April 2018

Clinicient has proven to be unique as an industry-leader, innovator, and executive-level educator.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clinicient's customer support in regulatory matters and practice analysis are valuable. They fall very short in not having a patient payment portal in this day and age.

Pros

Customizeability, client support, innovation, responsiveness and the consistent effort to be an industry leader in matters of regulatory affairs.

Cons

PC only...which is changing as I type this. (New rollout soon for Mac and mobile. Clinicient is more than software, though...they provide a client executive and serve as a program analyst.

Review Source: Capterra
 


April 2018

April 2018

Insight EMR is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.

Cons

The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.

Review Source: Capterra
 

Catherine from HOPE Life and Rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

probably one of the least user-friendly online EMR programs I have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

Pros

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

Cons

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Review Source: Capterra
 


January 2018

January 2018

Clinicient is a good base program, but does have a lot of glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

Cons

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

Review Source: Capterra
 

Jane from North Star Physical Therapy, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We use the system every day in our work week. It is easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate thru the system. You can access different pages from one page. This saves alot of time.

Cons

System is usually slow. You have to wait for different pages to upload. Also, when you update certain items, you can't refresh. You have to completely log out and log back in.

Review Source: Capterra
 

Sue from Narayan Rehabilitation, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything is so much better than the other platform we were using. Some of the support representatives are a little "green", but they are all helpful and will refer you to a specialist if needed. I love the ability to look at different reports to see how the business is doing.

Pros

Ease of use, precise documentation, ability to run reports and see all billing aspects.

Cons

I would like for a signature pad to be available and compatible with the program. With that we could truly be paperless. Also, while the upgrades are nice, there are always glitches with each release

Advice to Others

If you're just starting, make sure you do all of the training possible while you have the training platform available to you.

Review Source: Capterra
 

James from Groschan and Associates Physical Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great experience with Clinicient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clinicient has been the right choice for my practice. I have a single office practice with a combination of full time and part time therapists. We do our billing internally. Clinicient is the 3rd EMR program that we have used. It is by far the best. From the onboarding to going live, the training was excellent. Once you understand how to modify the templates, you can customize them to meet your needs. The library of information is very large and easy to access. The support and compliance updates have been very good. I feel very comfortable recommending Clinicient to anyone who is considering a new EMR system.

Review Source: Capterra
 

Dan from Foley Physical Rehab Inc

February 2017

February 2017

Very pleased with Clinicient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Compared to 2 other EMR's, Clinicient so far has been the best with all categories. The industry is changing so fast and I believe so far every change they have made to the system has actually helped. Customer support has been good but due to the recent growth of the company we have had a slow down which I believe will resolve when they get caught up. Overall I believe they have my best interest in mind and are focused on the right things for my private practice.

Review Source: Capterra
 

Brian from American River Rehabilitation

February 2017

February 2017

EMR and Billing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used the EMR for years and have been very happy with the consistent updates to keep us compliant with the changing reimbursement landscape. Just recently added the billing component so unable to objectively review that side yet, but the transition team was on point.

Review Source: Capterra
 

Steve from Holly Street Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

InsightEMR is excellent software. Easy to use. Consistent updates on the everchanging rules and regulations. Support staff is always available. Our monthly meetings with them always help us to be more efficient and thus cost effective. I highly recommend InsightEMR.

Pros

Ease of use. Great billing department and staff.

Cons

Nothing

Advice to Others

If you are looking at new EMR, I cannot recommend Insight enough.

Review Source: Capterra
 

Grant from Mid-Nebraska Physical Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Clinicient has made made the move to EMR a easier trip!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clinicient has helped us keep up with latest regulations, and kept the learning curve to a minimum. The transition to ICD-10 went without a hitch.
We have seen a better cash flow with faster turn around with claims. Out first pass claims submissions has improved the speed in which we get reimbursed.

Pros

Easy of use, has sped up collections

Cons

at times it takes time to get through to support

Advice to Others

We should have made the switch from paper long ago.

Review Source: Capterra
 

laura from Lake Area Physical Therapy

February 2017

February 2017

Best software product I've ever had in my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent software on documentation and billing program. Regular updates with improvement to all features.

Review Source: Capterra
 

Thomas from LTC

January 2017

January 2017

Decent PT and OT software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Therapist product is very robust, and easy to use. Front office and Billing products could use some work. Doesnt seem like they actually know what goes on in a day to day office setting. Seems they could use the tons of money spent on marketing to first upgrade their product

Review Source: Capterra
 

Kristine from Longview Physical & Sports Therapy

December 2016

December 2016

Good Specific Software, but Needs Some Improvement with Features

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I would like an electronic wait list, have a "family tree" style professional contacts, have the ability to keep insurance card/information even if the payer mix name changes, a separate faxes tab instead of being all included under attachments. To get anyone to respond to my requests to any of these feature changes in nearly and act of God or ignored all together.

Review Source: Capterra

  Response: Clinicient, Clinicient

Date: December 2016

December 2016

 

Hi Kristine,
Thanks for reviewing us and providing some great feature ideas. We certainly know there are areas of the product that can be added to and it's with your great ideas that we can ensure those additions are prioritized accordingly. We have gone ahead and alerted our product team of these items as we want to be sure we have captured them. As with every suggestion, we look through a lens of usability, adoption and of course, how these features can improve your bottom line.
Again, we appreciate your feedback and will look to have our product team investigate further.

Best,
Clinicient

 

Manoj from Narayan Rehabilitation Inc

December 2016

December 2016

All in one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to assess all the documentation, administration, schedule, billing you name it all in one log in.

Review Source: Capterra
 
 
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