What are InsightEMR users saying about the software?
Read what people like you have said about using InsightEMR software through verified user reviews
User Review Highlights
4.38
125 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market."
"The software is easy to use and practical for PT's and OT's ONLY."
"It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed."
"I became a full time billing liason because we utilized their services for both billing and EMR and Ive spent the last 3 years fixing their mistakes. Issues are not solved in a timely manner."
"We signed up with Keet Health to help with patient retention and MIPS, but Keet Health was been absolutely terrible."
"You call leave messages and no one returns your calls. Customer Service is horrible."
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Showing 1 - 25 of 125 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Easy to use and does the job well
Makes it easy to electronically post payments . Speeds up the process of billing and posting claims
Pros
The speed in which it brings in data. Always easy to see the data and to retrieve information Use it in medical industry
Cons
There is not much I don't like. Sometimes data comes in late but that is probably due to vendors not program
Jenny
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Dependable Software
The reporting feature has helped us to keep track of everything better. Copay collection, no show rates, A/R, etc. Scheduling is incredibly easy. Documenting seems to be picked up easily by any new therapist that joins us and I love how you can tailor it to your needs. Keeping up with important insurance updates/changes is the biggest reason we will stay with Clinicient! While other clinics struggle, we are able to adjust and keep up because of Clinicient!
Pros
Love staying informed with everything; updates are automatic. And issues are fixed in a timely manner.
Cons
Constantly putting in a password - but I get the security side of that. And that I have to uninstall the program on my receptionist's computer every 3 weeks and reinstall as it gets slower and slower since the last major update. I did contact support about it.
Reasons for choosing InsightEMR
We weren't able to do our own billing with WebPT, which was something extremely important to us. During the sales pitch of WebPT, we were told we could and then found out in the initial stages of switching software programs, that we could not. I'm grateful we found Clinicient and we've been happy customers since 2012!
Reasons for switching to InsightEMR
Less advanced software (MediGraph)
Britt
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2018
Charting for PTs is good, billing is a pain.
The billing functions are a pain and when we call to get assistance, half of the people we speak with either have nothing to add over what we already knew or just say that's how it works and hopefully in the next year it will be improved. Data pushed to Zirmed or pulled from Zirmed frequently incorrect or missing things. Tasks are attached forever to the patient's chart. Errors cannot be corrected. Billing adjustments reflect everything on patient's bills, even when it was an error in Clinicient. FREQUENTLY charges pulled out and pushed to Zirmed are not in Zirmed - WAY too often to be "user error" as has been the ONLY explanation or help we received when we reached out to Customer Service on both Clinicient and Zirmed's departments. We literally have to go into Zirmed once a month and double check any and all DOS that haven't received payment and usually it is due to that error. Sadly, we were not aware this issue was a problem until MANY of our DOS's had been over the three month threshold and had to be written off. We lost a LOT of money in that process.
Pros
The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.
Cons
Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.
Amy
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2020
Great decision for our small clinic
Great. I recommend Clinicient to all of my colleagues and have a whole new perspecitve on my small business' successes and challenges.
Pros
Clinicient is easy to navigate and personalize to meet our clinic's needs. The front office integration is seamless with documentation and billing and having a personalized executive perspecitve on the metrics has been invaluable. The support staff is responsive and we feel valued as a customer everytime we comminicate a need. Therapists really appreciate the ability to create goals directly from the objective data, and personalize templates to share throughout the clinic. Payment turn around is worlds faster than we were previously experiencing.
Cons
We would love a wait-list feature for scheduling; currently, we use an external link for wait-listing patients.
Reasons for choosing InsightEMR
I found AdvanceMD to be very pushy and used-car-salesman approach to signing a contract. Kareo was less intuitive. WebPT was more expensive, and I felt like a number to them, not a unique clinic with individual needs.
Ellen
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Clinicient Review
Overall, it has been a positive experience. Working with our account manager on a monthly basis has been most helpful. The monthly management reports are very helpful to a practice owner.
Pros
The EMR system is fully integrated with the billing software. The documentation and billing software are fully integrated, making it more efficient for billing.
Cons
There are times where the system doesn't run smoothly despite having speedy internet connections.
Reasons for choosing InsightEMR
Mostly because the scheduling, charting, and billing are fully integrated.
Deann
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Big Learning Curve
A year after implementation while still dealing with more glitches than expected, we contemplated ending our contract but ultimately kept the system to avoid the same hassles with yet another system.
Pros
Scheduling is pretty simple. It is nice that you can fax notes straight from the EMR. They have an online platform that can be used when not in the clinic, although it is not similar to your desktop app at all. The team they sent to be onsite was very helpful as we switched over to this system.
Cons
I feel like several features we were shown in demo are not actually a part of the program unless you pay even more, which we were unaware of. Features such as emailing your patient a HEP. Be extra patient as you learn this software because it takes a lot of time and practice. Customizing notes is not as simple as it should be. Our clinic has has issues with sections of notes being randomly deleted.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2018
Clinicient is a good base program, but does have a lot of glitches
Pros
Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.
Cons
There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Insight EMR Review
Insight has been able to make my office more efficient from the front desk to the provider to the biller. Insurance is the hardest thing we deal with and insight can take some of that burden off the provider and staff.
Pros
Ease of access. Ease of use. Clear and concise notes. Integration.
Cons
Customer support. Apple compatible. Tablet ease of use.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Insight EMR
We are using this for all of our medical records. It is a great tool.
Pros
I use this produce everyday for my job. Love that it is easy to document and essentially automated.
Cons
It is clunky to print evaluation reports for patients.
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Why I like about Insight
Insight decreases my note taking time. Keeps in in compliance.
Pros
Easy to learn and use. Intuitive software.
Cons
I would like quicker access to support, but this is not a big problem.
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
InsightEMR
It is nice to be able to use one software to manage your practice.
Pros
The software is user friendly! Scheduling is really easy, customer service is helpful with any questions and it is very convenient to be able to keep up with billing, scheduling, electronic medical records and notes all in one place.
Cons
The software has glitches sometimes but the company is helpful on trying to figure them out.
Darrin
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
3 Years of Using Clinicient
Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with reporting and it helps us to track all the important metrics and make sure your business thrives. I don't see myself moving platforms in the near future. I do think they try and make a great working relationship that is mutually beneficial. The technology world is a tough business, but I think the direction of Clinicient is going in the right direction and supporting providers to make them better.
Pros
We have been users of Clinicient for over 3 years. Overall, we are happy with the service. The reports are very robust and can provide lots of data around the quality of your care. The billing is pretty good, but we do get claims with timely filing denials, not a lot, but it happens. Some days the support is amazing, other days it can be disappointing, but mostly good days. The system is reliable, very few "outages."
Cons
When we first signed up 3 years, they promised a lot of things, like a patient portal in the next 3-6 months. It's been 3 years and there is still no patient portal. They also said they were working towards merchant services when we signed up, and still not there. We signed up with Keet Health to help with patient retention and MIPS, but Keet Health was been absolutely terrible. I would not recommend using Keet Health.
Alternatives Considered
Reasons for choosing InsightEMR
Pricing
Switched From
Reasons for switching to InsightEMR
Needed a billing solution
Lauren
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Clinicient InsightEMR Review
Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get snapshots quickly for each office and allows me to dig in with the management team of said office. I would really to see where we are with insightGO for admin - I hopped on a call twice giving opinions on items we could adjust.
Pros
I love how many reports there are to assist both admin and clinical. There are plenty of reports you can use as a dashboard to view how your company did in the previous month, but even creating reports that show you a quicker snapshot. The scheduling/functionality is very easy - nice to train new staff on it. Once you are trained in Clinicient and find all the little tricks it's a nice system, but a lot of the times we find these tips from months and/or years of experience.
Cons
All the little bugs/glitches - which I know nothing is perfect. Claims with issues: if it can show which office the patient received treatment from would be a great help. Able to open 2 windows at the same time - difficult to complete certain tasks. I usually will try to open Insight Billing just to have two windows. Placing notes on the schedule - two or more can't be the same time. Customer Service - is there a way to speak with someone quicker? Especially about the little things?
Pam
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
I recommend this and do for anyone looking to begin using an EMR/Billing program.
1. Tracking all required data from the front office position has been resolved. As long as the front office has placed the correct information in the system, it will track giving alerts/precautions as needed. The system offers so many things to help the job in the front office. We greatly depend on the front office to make sure therapist and billing know what is going on with patients. This system has allowed this to become so easy. 2. Documentation for the therapist has been made so easy and time saving. It has taken this burden off the therapist so they can focus on patient care. 3. The billing personnel have everything at their fingertips. From viewing of all the patient information, paperwork and charges to ease of review, posting and billing claims. Follow up on claims has been made so easy using Worklist/Claim Issues to find the claims that could have been missed by payers.
Pros
This program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.
Cons
Do not really have any cons about this program.
Theresa
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
It's a lifesaver
Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax with date and time. It's also a big time saver. Training a new therapist on the charting side, we usually have them up and going within hours.
Pros
With 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help. The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.
Cons
I wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.
Dorothy
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
July 2016
Thumbs up to Clinicient
Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.
Pros
Integrated billing and documentation. No longer needing two programs to do the job.
Cons
I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

Response from Clinicient
Hi Dorothy, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient
Replied July 2016
Christine
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
August 2016
Good product with the potential to be GREAT!
I really like the Clinicient product and believe it is headed in the right direction as a company. There have been some customer support concerns in the past, but I believe you are pouring resources into this area which will improve my ratings higher if successful.
Pros
I think the software is quite comprehensive. I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market.
Cons
Customer support & the accounting aspect of patient ledgers/billing complexity.

Response from Clinicient
Hi Christine, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient
Replied August 2016
James
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
Happy Clinicient Customer
It has been very good. They are responsive and open to suggestion.
Pros
All software is complex and difficult to implement. That said, Clinicient training is excellent and ongoing. The support is excellent and timely. The templates start in a good place and are very customizable. The fail safes in the system help keep you compliant. They stay very on top of changes from Medicare and other payers. They are run by PT's who have been clinicians so they understand our issues.
Cons
We do a large amount of free text documentation. The word processing program is obsolete. It doesn't learn .
Reasons for choosing InsightEMR
I felt more comfortable with the product.
Jenny
Industry: Medical Practice
Time used: More than 2 years
October 2015
Two Thumbs Up
Pros
I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field. With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company. There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.
Cons
I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.
Scott
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Clinicient a great choice for Physical Therapy EMR
Pros
Therapist Efficiency, Reporting Capabilities,
Cons
None, Clinicient has exceeded our expectations
Reasons for choosing InsightEMR
We chose Clinicient due to the people and the relationships that were established during the evaluation period. We felt that the individuals associated with Clinicient were sincerely invested in our success, more than just for the revenue it brought to their organization. We are happy to report that this has continued on as clients. We couldn't be happier with our decision.
Reasons for switching to InsightEMR
Offered many more features, improved efficiencies
Ashley
Company size: 501-1,000 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Administrative Assistants will love this-everything you need is on one page!
Pros
1. You can open/sign into the program more than once, so if you can have the schedule open and patient charts open at the same time or multiple schedules from multiple office locations up. 2. All the prescription, authorization, case information is in the same location in the patients chart. You don’t have to open multiple windows to find anything, which is great! 3. Adding attachments is super easy! You can add from the schedule or in the patients chart. 4. Scheduling patients are easy too, all you have to do is “copy” and “paste” the appointment. The schedule can accommodate up to months in advance so patients often have scheduled appointments for the month! 5. You can text or email appointment updates from the system; patients love this! 6. There’s a side bar of information about the patient in schedule view so you can get a preview of notes, insurance information, referral information, etc. just no private information about the patient, such as, date of birth... for HIPAA reasons 7. Saves all your work when you “x” out of the program.
Cons
Can be slow at times, but overall a great software. Much more secure than other internet based softwares that I have used in the past for my job.
Justin
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
August 2016
The Best EMR and Billing Service Combo
We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business
Pros
Combined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time.
Cons
At first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process
Vyoma
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Outstanding Software
My experience with InsightEMR has been great and fruitful. I like the content , outcome based documentation and ease of adding and deleting required points in the documentation. Faxing is just a click away. I love the weekly emails with good information to improve clinic performance and current business environment.
Pros
Content availibility, learning, outcome based documentation, ease of faxing and letter creations. Up to date information and user friendly for both new graduates as well experienced therapists.
Cons
Goals update and creating discharge notes from existing last daily note.
David
Industry: Medical Practice
Time used: More than 2 years
October 2015
Clinicians is an outstanding product!
Pros
Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.
Cons
New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.
Susan
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Insight Fan
Pros
This system is my fourth software program to learn. The ease of this system and the functions that one can set up as is wonderful. We use a color coding system that helps the entire staff. The functions available in the client editor give a wealth of communication abilities.
Cons
This software has so many facets that I know there is more that we could be utilizing within it. Having time to review and learn more is a little difficult once you are up and running.
