All InsightEMR Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Insight EMR is great
I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.
CONSThe only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.
Pam
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
I recommend this and do for anyone looking to begin using an EMR/Billing program.
1. Tracking all required data from the front office position has been resolved. As long as the front office has placed the correct information in the system, it will track giving alerts/precautions as needed. The system offers so many things to help the job in the front office. We greatly depend on the front office to make sure therapist and billing know what is going on with patients. This system has allowed this to become so easy. 2. Documentation for the therapist has been made so easy and time saving. It has taken this burden off the therapist so they can focus on patient care. 3. The billing personnel have everything at their fingertips. From viewing of all the patient information, paperwork and charges to ease of review, posting and billing claims. Follow up on claims has been made so easy using Worklist/Claim Issues to find the claims that could have been missed by payers.
PROSThis program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.
CONSDo not really have any cons about this program.
Catherine
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2018
probably one of the least user-friendly online EMR programs I have used.
I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.
PROSI wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.
CONSWhat negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.
Theresa
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
It's a lifesaver
Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax with date and time. It's also a big time saver. Training a new therapist on the charting side, we usually have them up and going within hours.
PROSWith 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help. The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.
CONSI wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
InsightEMR is a solid piece of software for your practice
We enjoyed the ability to have a scheduling system, EMR, billing options integrated into one system.
CONSWe tried to integrate the system with our billing software that was utilized within our multiple practices and could not get it to integrate with our system even after trying multiple times with InsightEMR support
Reason for choosing InsightEMR
It fit our needs at the time
Dorothy
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2016
Thumbs up to Clinicient
Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.
PROSIntegrated billing and documentation. No longer needing two programs to do the job.
CONSI am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.
Vendor Response
Hi Dorothy, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient
Replied July 2016
James
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Happy Clinicient Customer
It has been very good. They are responsive and open to suggestion.
PROSAll software is complex and difficult to implement. That said, Clinicient training is excellent and ongoing. The support is excellent and timely. The templates start in a good place and are very customizable. The fail safes in the system help keep you compliant. They stay very on top of changes from Medicare and other payers. They are run by PT's who have been clinicians so they understand our issues.
CONSWe do a large amount of free text documentation. The word processing program is obsolete. It doesn't learn .
Reason for choosing InsightEMR
I felt more comfortable with the product.
Scott
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Clinicient a great choice for Physical Therapy EMR
Therapist Efficiency, Reporting Capabilities,
CONSNone, Clinicient has exceeded our expectations
Reason for choosing InsightEMR
We chose Clinicient due to the people and the relationships that were established during the evaluation period. We felt that the individuals associated with Clinicient were sincerely invested in our success, more than just for the revenue it brought to their organization. We are happy to report that this has continued on as clients. We couldn't be happier with our decision.
Reasons for switching to InsightEMR
Offered many more features, improved efficiencies
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2018
Clinicient is a good base program, but does have a lot of glitches
Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.
CONSThere are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Insight EMR Review
Insight has been able to make my office more efficient from the front desk to the provider to the biller. Insurance is the hardest thing we deal with and insight can take some of that burden off the provider and staff.
PROSEase of access. Ease of use. Clear and concise notes. Integration.
CONSCustomer support. Apple compatible. Tablet ease of use.
PAULA
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
Inaccurate Sales Pitch!
HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the product was unusable for our needs. Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time"
PROSThe software is easy to use and practical for PT's and OT's ONLY
CONSWas told that there was an on-line platform: NOT TRUE! The platform was "in the works" Was told that many Mac. computer people use the software, Mac compatibility is not a problem: NOT TRUE! You need to have the Microsoft conversion software installed on your Mac Was told that there was a complete set of goals for speech therapists: NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds Was told that we could customize anything. NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.
Reasons for switching to InsightEMR
see above
Mike
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2016
Why Your Practice Needs Clinicient
Why does your practice needs Clinicient? Because your practice needs two things that Clinicient can give you: 1) The most informed "you" that you can be and 2) The most efficient use of your valuable administrative time. Being an "on point", accurate, and steady leader depends on knowing the facts of the industry, your market, and your practice - only Clinicient's Empower Community, report features, and webinars can help you achieve these two things.
PROSValue.
CONSClinicient has experienced some growth pains in different waves/cycles - yet rebounds stronger on each occasion.
Justin
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
The Best EMR and Billing Service Combo
We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business
PROSCombined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time.
CONSAt first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process
Jennifer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2019
Great EMR Product from beginning to end
EMR helped with collections, from scheduling to documentation and billing the system as a whole is great!
PROSCompliance for insurance/Medicare, interoperability for all staff, ease of use and allows for best patient Experience
CONSOverall update and use of product if you have a specific needs. With MIPS, use of Keet and understanding of calculations for passing compliant participation is not clear.
debbie
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2016
Best program I have used so far
When we started out there was nearly no support we had to use tutorials and used up a lot of time that could have been spent on billing, however now that we know the program I highly recommend it and even though I hardly ever need support it is nice to know that you are now there.
PROSThat it is all inclusive and I do not need to supplement with any other programs
CONSThe refund to insurance piece is a pain
Melinda
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2019
Pros and cons of Clinicient
It is easy to learn and use. Easy to set up patient accounts. Easy to post patient payments. The schedule is simple.
CONSYou cannot open the client editor and the cash register at the same time, hard to compare pmts with visits. Reports are not accurate. A lot of computer glitches.
Steve
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Excellent!
InsightEMR is excellent software. Easy to use. Consistent updates on the everchanging rules and regulations. Support staff is always available. Our monthly meetings with them always help us to be more efficient and thus cost effective. I highly recommend InsightEMR.
PROSEase of use. Great billing department and staff.
CONSNothing
Julie
Medical Practice
Used more than 2 years
OVERALL RATING: