I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.

The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.

1. Tracking all required data from the front office position has been resolved. As long as the front office has placed the correct information in the system, it will track giving alerts/precautions as needed. The system offers so many things to help the job in the front office. We greatly depend on the front office to make sure therapist and billing know what is going on with patients. This system has allowed this to become so easy. 2. Documentation for the therapist has been made so easy and time saving. It has taken this burden off the therapist so they can focus on patient care. 3. The billing personnel have everything at their fingertips. From viewing of all the patient information, paperwork and charges to ease of review, posting and billing claims. Follow up on claims has been made so easy using Worklist/Claim Issues to find the claims that could have been missed by payers.

This program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.

Do not really have any cons about this program.

I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax with date and time. It's also a big time saver. Training a new therapist on the charting side, we usually have them up and going within hours.

With 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help. The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.

I wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.

We enjoyed the ability to have a scheduling system, EMR, billing options integrated into one system.

We tried to integrate the system with our billing software that was utilized within our multiple practices and could not get it to integrate with our system even after trying multiple times with InsightEMR support

Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.

Integrated billing and documentation. No longer needing two programs to do the job.

I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

It has been very good. They are responsive and open to suggestion.

All software is complex and difficult to implement. That said, Clinicient training is excellent and ongoing. The support is excellent and timely. The templates start in a good place and are very customizable. The fail safes in the system help keep you compliant. They stay very on top of changes from Medicare and other payers. They are run by PT's who have been clinicians so they understand our issues.

We do a large amount of free text documentation. The word processing program is obsolete. It doesn't learn .

Therapist Efficiency, Reporting Capabilities,

None, Clinicient has exceeded our expectations

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

Insight has been able to make my office more efficient from the front desk to the provider to the biller. Insurance is the hardest thing we deal with and insight can take some of that burden off the provider and staff.

Ease of access. Ease of use. Clear and concise notes. Integration.

Customer support. Apple compatible. Tablet ease of use.

HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the product was unusable for our needs. Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time"

The software is easy to use and practical for PT's and OT's ONLY

Was told that there was an on-line platform: NOT TRUE! The platform was "in the works" Was told that many Mac. computer people use the software, Mac compatibility is not a problem: NOT TRUE! You need to have the Microsoft conversion software installed on your Mac Was told that there was a complete set of goals for speech therapists: NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds Was told that we could customize anything. NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.

Why does your practice needs Clinicient? Because your practice needs two things that Clinicient can give you: 1) The most informed "you" that you can be and 2) The most efficient use of your valuable administrative time. Being an "on point", accurate, and steady leader depends on knowing the facts of the industry, your market, and your practice - only Clinicient's Empower Community, report features, and webinars can help you achieve these two things.

Value.

Clinicient has experienced some growth pains in different waves/cycles - yet rebounds stronger on each occasion.

We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business

Combined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time.

At first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process

EMR helped with collections, from scheduling to documentation and billing the system as a whole is great!

Compliance for insurance/Medicare, interoperability for all staff, ease of use and allows for best patient Experience

Overall update and use of product if you have a specific needs. With MIPS, use of Keet and understanding of calculations for passing compliant participation is not clear.

When we started out there was nearly no support we had to use tutorials and used up a lot of time that could have been spent on billing, however now that we know the program I highly recommend it and even though I hardly ever need support it is nice to know that you are now there.

That it is all inclusive and I do not need to supplement with any other programs

The refund to insurance piece is a pain

It is easy to learn and use. Easy to set up patient accounts. Easy to post patient payments. The schedule is simple.

You cannot open the client editor and the cash register at the same time, hard to compare pmts with visits. Reports are not accurate. A lot of computer glitches.

InsightEMR is excellent software. Easy to use. Consistent updates on the everchanging rules and regulations. Support staff is always available. Our monthly meetings with them always help us to be more efficient and thus cost effective. I highly recommend InsightEMR.

Ease of use. Great billing department and staff.

Nothing