Cliniko

RATING:

4.70

(20)

About Cliniko

Cliniko is a cloud-based practice management solution designed to help businesses in the healthcare sector manage appointment scheduling, invoicing, payment processing and more. It enables medical professionals to capture patients’ health records using customizable templates and add images, diagrams and treatment notes using a drag-and-drop functionality. Features include online booking, patient history, communication management, data export, real-time alerts, statistical reporting and more. With Cliniko’s integrated telehealth system, practitioners can offer online consultations, perform examinations and schedule appointments with patients through video or audio calls. Additionally, the application provides a reporting module, which allows administrators to gain i...

Cliniko Pricing

All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity. $45/month for 1 practitioner. $95/month for 2-5 practitioners. $145/month for 6-8 practitioners. $195/month for 9-12 practitioners. $295/month for 13-25 practitioners. $395/month for 26-200 practitioners. Optional SMS credits for appointment reminders: 10¢ each Registered charities can subscribe to Cliniko for free.

Starting price: 

$45.00 per month

Free trial: 

Available

Free version: 

Available

A snapshot of Cliniko's appointments on a laptop, organised by practitioner, plus telehealth on mobile
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Cliniko Reviews

Overall Rating

4.70

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 20 reviews

User Profile

Sylvie

Verified reviewer

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2019

Best Software for Managing your Clinic

I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.

Pros

Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources

Cons

I wish there was more in depth reporting options or trends notifyer

Stuart

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2020

Great Company. Great Customer Service. Great Product

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.

Pros

Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.

Cons

We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.

Reasons for choosing Cliniko

I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant.

Jen

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Click and Book!

I am so happy and satisfied with this software. It is very user friendly.

Pros

The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go.

Cons

There is no downside on this software. All are very useful and easy to use.

Ge

Company size: 2-10 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

January 2023

' As of now the issue is resolved ' - the biggest, irresponsible lie

see above

Pros

i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business

Cons

emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support

Reasons for choosing Cliniko

the online scheduling support

Mark Jill

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Clean and Economic (Clin-iko)

My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever.

Pros

It's very easy to use. It's not very hard to understand. When I started, on my very first day, I already know how the scheduling works.

Cons

When exporting data from Cliniko, I hope there's a way that it's automated without requesting help from the Product Support