--- title: "Cliniko Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cliniko. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cliniko is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/cliniko-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Cliniko](https://www.softwareadvice.com/medical/cliniko-profile/) / Cliniko Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/cliniko-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/cliniko-profile/alternatives/) # Cliniko User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 23 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 20 reviews (87%) - 4 stars: 2 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Most mentioned pros - Cliniko is a streamlined and user friendly patient management system, it is great for appointment bookings, clinical notes and billing, as well as administration tasks. - I love how easy it was to learn and teach to new employees, it is easy to navigate and has a good online booking and integrates SMS reminders. - Easy for th user to book and plenty of features to warrant subscription cost ## Cliniko customer reviews Showing reviews 1-23 of 23 (page 1). ### Best Software for Managing your Clinic - Overall rating: 5/5 - Reviewer: Sylvie D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources #### Cons I wish there was more in depth reporting options or trends notifyer --- ### Great clinic software - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with the software. Easy for th user to book and plenty of features to warrant subscription cost #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of booking online and easy to view and manage staff diaries #### Cons Can be hard to get/amend code for iframe to embed into website. However support are happy to assist #### Reasons for switching to Cliniko Forced to switch from TM2 to TM3. Cliniko came recommended, more user friendly and cheaper --- ### ' As of now the issue is resolved ' - the biggest, irresponsible lie - Overall rating: 1/5 - Reviewer: Ge G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered see above #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business #### Cons emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support #### Reasons for choosing Cliniko the online scheduling support --- ### Great Company. Great Customer Service. Great Product - Overall rating: 5/5 - Reviewer: Stuart K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level. #### Cons We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal. #### Reasons for choosing Cliniko I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant. --- ### Great Software & A Great Company - Overall rating: 5/5 - Reviewer: Luke A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered 9.5/10 for the software 10/10 for the customer service 10/10 for value for money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so. #### Cons The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently. Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity. #### Reasons for choosing Cliniko Mindbody can be incredibly slow and their customer service is below par. As they are based in the US, getting help for an Australian business was awkward. The final straw was removing my ability to export my own data without significant cost... a service that was previously provided (and should be) without charge. --- ### So happy using Cliniko for our practice - Overall rating: 5/5 - Reviewer: Diana P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Great, love the paperless ability and having online booking. and access to appointments from anywhere #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments #### Cons profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues. #### Reasons for choosing Cliniko use experience, online usability, price and ability for growth. Xero integration #### Reasons for switching to Cliniko better user experience for clients and user --- ### Streamlined Patient Relationship System - Overall rating: 5/5 - Reviewer: Chelsea G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cliniko is a streamlined and user friendly patient management system, it is great for appointment bookings, clinical notes and billing, as well as administration tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it was to learn and teach to new employees, it is easy to navigate and has a good online booking and integrates SMS reminders. #### Cons It has limited integration with our accounting system, and some reports could be slightly more detailed. --- ### Great Value For Money Entry Level System - Overall rating: 5/5 - Reviewer: Robin P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. Again for the associated costs, it is an excellent value for money piece of software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Price point. For the comprehensive functionality that it provides it is ery reasknably priced #### Cons Lack of ability to generate recurring invoices. Lack of ability to manage a membership --- ### Clean and Economic (Clin-iko) - Overall rating: 5/5 - Reviewer: Mark Jill S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. It's not very hard to understand. When I started, on my very first day, I already know how the scheduling works. #### Cons When exporting data from Cliniko, I hope there's a way that it's automated without requesting help from the Product Support --- ### Cliniko: Great for physiotherapy / physical therapy clinics - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its good, as mentioned above in the pros and cons section. Overall very good experience and will/have recommended to all my friends in the same field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1) SMS reminder (pay per 160 characters) but very useful to prevent no shows and lateness 2) ease to make or cancel appointments 3) can access anywhere using mobile/computer with internet 4) integration with accounting software eg Xero and other API 5) affordable #### Cons 1) no package management 2) no ability to make % payments to contractors/locums #### Reasons for choosing Cliniko We tested for differences (paid and free trials) and found Cliniko's pros to stand out and suited our versatility and quickness --- ### Wonderful software a must have for sports injury clinic. - Overall rating: 5/5 - Reviewer: Lotti H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered fantastic service, great support, wonderful product. highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management. #### Cons could make it so you can have certain times booked out for one type of appointment. --- ### Cliniko has been amazing post Lockdown - Overall rating: 4/5 - Reviewer: Annie R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and logical to use. AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having. Very willing to listen to their users to provide enhancements and often delivered super quickly - especially evident in these Covid times. SInce lockdown was implemented they have worked so hard to provide their users with updates, Telehealth, educational webinars and training. Now we are starting to come out of lockdown Cliniko is making it so much easier allow me to implement automated extra screening checks, extra documentation to help keep me compliant and helping me communicate with my clients and build that trust and confidence in my clinic. #### Cons If it could manage subscriptions and allow routine ' in-app' payment that would be perfect - online payment has been added to some functionality during lockdown but it would be great if this is rolled out across the whole system #### Reasons for switching to Cliniko Better customer service and functionality of the Cliniko system. --- ### Cliniko - Overall rating: 5/5 - Reviewer: jennifer c. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment scheduling is very efficient and very easy to use. #### Cons Nothing. All are perfect and will recommend this to other facility --- ### Pros and cons of cliniko - Overall rating: 5/5 - Reviewer: Louise Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall is great for patient documentation and patient scheduling and user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that customer service is always helpful and responsive. It’s easy to use, the functions always gets upgrades and new updates are always added, meaning the company takes feedback seriously to improve on the profict #### Cons The integration with the accounting software xero isn’t fantastic. It syncs one way only so any changes to the invocie in cliniko dojesbt get reflected automatically in xero The finance features are basic The automatic sms to patient to remind them of their appointment is a hit And miss, it can indicate the message is sent but patient didn’t receive the reminder- this is a long standing problem so hopefully they can improve the reliability this --- ### Click and Book! - Overall rating: 5/5 - Reviewer: Jen C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I am so happy and satisfied with this software. It is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go. #### Cons There is no downside on this software. All are very useful and easy to use. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Richmont M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It really makes my life easier and manageable in timings when we are talking about booking of clients. I love how the system works easier even for the beginner, because it is very easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it is very easy to use in terms of booking an appointment for the client. Very minimalist that you don't even need to select plenty of options when booking a client nor selecting a therapist. #### Cons I think the least is the messaging sections, though we know its absolutely amazing that we get that thing on CLiniko, however, I don't used that section on a daily basis. --- ### Cliniko review - Overall rating: 4/5 - Reviewer: Carolyn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate. I would recommend it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general #### Cons I would like to see the option added of when a note is written that, once it is saved, it auto-populates the date it is written, instead of having to manually type in the date for each note. I have seen this in other scheduling systems #### Vendor response Hi Carolyn! If you create the treatment from the appointment itself, it will populate the date of the appointment, as well as the date that you created the note! You can check out this screen grab for some steps! https://cl.ly/6c374f2c9481 Here is the help guide as well! It gives you all the details you may need to create a treatment note: https://help.cliniko.com/writing-patient-notes/treatment-notes/write-a-treatment-note Jason Replied November 2018 --- ### Good program overall - Overall rating: 5/5 - Reviewer: Brooke B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Overall Cliniko was a good program with a lot of great features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn, pretty intuitive, good tech support #### Cons It would be nice if they could come up with some way to allow only existing clients to use the online booking system (such as a login only for those that have seen you before) --- ### Everything you need and more - Overall rating: 5/5 - Reviewer: Sam A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Great product, easy to use and cloud based makes my life so much easier. Also helps the cliniko team is very proactive about new functionality to assist users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cliniko allows for multiple integrations to allow the users to decide what softwares they use. #### Cons Some people say that phone support isn’t great but I much prefer their knowledge base and chat myself. --- ### Easy to use, great customer support for any queries - Overall rating: 5/5 - Reviewer: hayley m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really easy to set up Customer support is excellent, if I have any queries- someone gets back to me on the chat straight away with a very straight forward answer. the diary is brilliant and it sends email reminders to patients, I have had 100% attendance since using this software #### Cons Nothing, its all great #### Reasons for choosing Cliniko Cliniko offered it to us for free as we are a charity. Also i have used Cliniko in my other part time job and am familiar with it, its much easier to naviagte than PPS. I had done a free trial of PPS and found it a bit complicated. --- ### Excellent product, excellent support team - Overall rating: 5/5 - Reviewer: Andy L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent. Nothing more to say. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am constantly delighted and really impressed with the responses I get from my many and varied questions as a new user of Cliniko. The team are uniformly brilliant ! I always get a quick, friendly and detailed response. I have never felt silly asking any question and each time the team encourages me to ask more. The more I ask, the quicker I learn. Cliniko itself is very intuitive but I still need help - I can ask for nothing more than the excellent team I am delighted to engage with via online chat at Cliniko. I really do regard the team as an extended part of our business. They are all great ! Thank you everyone for making my job easier. You are really helping our small business in these difficult times. #### Cons Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment. #### Reasons for switching to Cliniko Most other reputable clinicians in the UK, Oz and NZ were using Cliniko --- ### Easy to use for physio practice - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very simple and easy software to manage appointments and clinical notes in a physiotherapy business. #### Cons Not as comprehensive reporting in the software back end compared to some of its competitors. --- ### Brilliant software package - Overall rating: 5/5 - Reviewer: Gina S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very easy and intuitive to use - good value for money #### Cons Can’t think of any. I have been very happy with the product. --- Cliniko Reviews, Pros and Cons - 2026 Software Advice