Clockwise.MD Software

4.33 / 5 (24)

Our advisors have recommended this product 5 times in the last 30 days

About Clockwise.MD


Clockwise.MD provides cloud-based, white-labeled, online self-scheduling, queue management, and reputation management software solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and primary/specialty care clinics.

Clockwise.MD’s online scheduling and queue management platform is integrated into clinic websites and allows patients to self-schedule appointments and check actual wait times from any electronic device or at check-in with in-lobby screens. Clinics manage walk-ins and self-schedulers from one system and send text reminders and alerts to engage with patients as they wait from a location of their choice.

Clockwise survey tools let clinics manage brand reputation, promote patient retention, and improve their online presence with automatic SMS-based patient surveys after every visit. Content and timing of text messages can be customized for real-time performance and satisfaction feedback, and for patient follow-up tracking.

This solution provides door-to-door benchmarks and reports for clinic visibility into performance and trends.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

24 Reviews of Clockwise.MD

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(8)

3 stars

(1)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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October 2017

Scarlet from Carolinas HealthCare System

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Provider time, patient wait time and overall cycle time has improved immensely with use.

Pros

Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Cons

Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

October 2017

James from Wake Forest Baptist Health

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Innovative company, reliably functional program and superior customer service!

Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Pros

The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

November 2017

Jason from Covenant Healthcare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Clockwise has been an amazing addition to our urgent cares.

Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

Pros

Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Cons

The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.

February 2019

Shlok from SmartCare Medical Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

Easy to Implement Solution for Online Scheduling

We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use.

Pros

Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system

Cons

Interface feels outdated at times, lack of advanced features such as insurance verification and online registration

November 2017

Tami from Dayton Children's

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Great product and excellent staff to work with. Highly recommend. Very easy to use for staff

Pros

Very easy to program and use. Very easy to get started. Takes a minimal amount of time to get everything set and ready to go

Cons

Integration with EPIC. Have to use middle ware to accomplish this. For the urgent care this is fine but for a busy ED it can be a challange

November 2017

Jonathan from Inova

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Clockwise is a helpful program that enhances the patient experience for our clinics.

Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings.

Pros

Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity.

Cons

When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.)

October 2017

Amber from Prevea Health

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Easy to integrate and use with helpful guidance from the Clockwise.MD team!

We have experienced no major issues during the implementation and ongoing use of this software. Everything has been an easy and seamless process. Any modifications that were requested were completed timely and professionally.

Pros

Ease of use! It's easy for the patient and staff! Whenever implementing a new process there is always concern about the impact on workflow. After go live, the feedback from staff was all very positive and that it was easier to use than they expected. It's customizable to meet our needs and we can managing most of the needs on our own!

February 2019

Tara from Unity Point

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2019

Clockwise.MD Review

its okay. I get the purpose of it from a walk in clinic view.

Pros

tractability. You know when a patient arrives and who is next to be seen.

Cons

moves too slow. Its a pain to have to navigate to different screens.

November 2017

Bradley from Southcoast Health

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

The process was managed very well and a lot easier to implement than I could have imagined

Pros

It helped to relive bottlenecks we experienced throughout the day. The average wait time for patients that sign up online is much less than walk-ins. Patients in the waiting room know exactly where they are in the queue. Our account manager was very patient and understood our concerns throughout and after the implementation process.

November 2017

Katie from Children's Mercy Hospital

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Clockwise has been a game changer!

Pros

Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless.

February 2019

Devon from Parkview Physicians Group

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality