About Experity Patient Engagement

Experity Patient Engagement provides cloud-based, white-labeled, online self-scheduling, eRegistration, queue management, and reputation management software solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and primary/specialty care clinics.

Experity’s patient engagement platform is integrated into clinic websites and allows patients to self-schedule appointments, register online, and check actual wait times from any electronic device or at check-in with in-lobby screens. Clinics manage walk-ins and self-schedulers from one system and send text reminders and alerts to engage with patients as they wait from a location of their choice.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

25 Reviews of Experity Patient Engagement

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(9)

9

3 stars

(1)

1

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

November 2017

Katie from Children's Mercy Hospital

Verified Reviewer

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Clockwise has been a game changer!

Pros

Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless.

October 2017

Scarlet from Carolinas HealthCare System

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Provider time, patient wait time and overall cycle time has improved immensely with use.

Pros

Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Cons

Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Functionality

2.0

November 2018

Limited functionality and terrible aesthetic

Pros

It integrates with Docutap, so the check-in times available to the patient are more accurate if we're busy.

Cons

Clockwise looks like it was built in 2001 and has not been updated since. The webpage looks like something you'd find in an intro HTML class. How I pay this much for a software that does not invest it's money into a better-looking UI is beyond me. The reports take extremely long to load and overall it serves as a glorified Google Form and Post-It-Note.

October 2017

James from Wake Forest Baptist Health

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Innovative company, reliably functional program and superior customer service!

Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Pros

The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

November 2017

Jason from Covenant Healthcare

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Clockwise has been an amazing addition to our urgent cares.

Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

Pros

Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Cons

The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.