--- title: "Experity Patient Engagement Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Experity Patient Engagement. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Experity Patient Engagement is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/clockwise-md-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Scheduling Software](https://www.softwareadvice.com/medical/patient-scheduling-software-comparison/) / [Experity Patient Engagement](https://www.softwareadvice.com/medical/clockwise-md-profile/) / Experity Patient Engagement Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/clockwise-md-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/clockwise-md-profile/alternatives/) # Experity Patient Engagement User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 13 reviews (52%) - 4 stars: 9 reviews (36%) - 3 stars: 1 reviews (4%) - 2 stars: 2 reviews (8%) - 1 star: 0 reviews (0%) ## Experity Patient Engagement customer reviews Showing reviews 1-25 of 25 (page 1). ### Clockwise has been a game changer! - Overall rating: 5/5 - Reviewer: Katie T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless. --- ### Provider time, patient wait time and overall cycle time has improved immensely with use. - Overall rating: 5/5 - Reviewer: Scarlet N. - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care. #### Cons Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs. --- ### Limited functionality and terrible aesthetic - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Functionality: 2/5 #### Pros It integrates with Docutap, so the check-in times available to the patient are more accurate if we're busy. #### Cons Clockwise looks like it was built in 2001 and has not been updated since. The webpage looks like something you'd find in an intro HTML class. How I pay this much for a software that does not invest it's money into a better-looking UI is beyond me. The reports take extremely long to load and overall it serves as a glorified Google Form and Post-It-Note. --- ### Great Customer Service with prompt response to our Queries - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for the customer, simple settings and quick implementation. We ramped up pretty quickly the number of sites and they were able to deliver. #### Cons The reports section of the admin platform . - They are working on this feature but it needs updating. specially if you manage multiple sites. I signed up for automatic reports that get delivered to my e-mail and I often end up having to go to the site. --- ### Easy to Implement Solution for Online Scheduling - Overall rating: 4/5 - Reviewer: Shlok S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system #### Cons Interface feels outdated at times, lack of advanced features such as insurance verification and online registration --- ### Innovative company, reliably functional program and superior customer service! - Overall rating: 5/5 - Reviewer: James G. - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Ability to manage patient flow in our urgent care center by allowing patients to select reservation times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled. --- ### Clockwise has been an amazing addition to our urgent cares. - Overall rating: 5/5 - Reviewer: Jason M. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy! #### Cons The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this. --- ### Relatively easy to implement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think we were the first organization to implement number in line instead of average wait time and the technical support was helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It gives different options such as average wait time and/or number in line. #### Cons There was a bit of a learning curve to implement and the documentation was somewhat not easy to read. --- ### Easy to integrate and use with helpful guidance from the Clockwise.MD team! - Overall rating: 5/5 - Reviewer: Amber A. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered We have experienced no major issues during the implementation and ongoing use of this software. Everything has been an easy and seamless process. Any modifications that were requested were completed timely and professionally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use! It's easy for the patient and staff! Whenever implementing a new process there is always concern about the impact on workflow. After go live, the feedback from staff was all very positive and that it was easier to use than they expected. It's customizable to meet our needs and we can managing most of the needs on our own! --- ### Clockwise is a helpful program that enhances the patient experience for our clinics. - Overall rating: 4/5 - Reviewer: Jonathan M. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity. #### Cons When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.) --- ### Great product and excellent staff to work with. Highly recommend. Very easy to use for staff - Overall rating: 5/5 - Reviewer: Tami W. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to program and use. Very easy to get started. Takes a minimal amount of time to get everything set and ready to go #### Cons Integration with EPIC. Have to use middle ware to accomplish this. For the urgent care this is fine but for a busy ED it can be a challange --- ### Times out to Quickly - Overall rating: 3/5 - Reviewer: SHANEETA P. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps patients to check in faster and keeps them in a timely order to help staff out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is easy to use to use and keep up with patients order and timely. #### Cons Times out to quickly, takes to long to scroll for birthdate and needs maintenance a lot. --- ### It's ok - Overall rating: 4/5 - Reviewer: Juanamarie P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's easy to use for most people. Patients like being able to sign in online from home. #### Cons A few options that aren't useful all patients and patients just get confused. --- ### Clockwise.MD Review - Overall rating: 4/5 - Reviewer: Tara M. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its okay. I get the purpose of it from a walk in clinic view. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros tractability. You know when a patient arrives and who is next to be seen. #### Cons moves too slow. Its a pain to have to navigate to different screens. --- ### The process was managed very well and a lot easier to implement than I could have imagined - Overall rating: 5/5 - Reviewer: Bradley S. - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helped to relive bottlenecks we experienced throughout the day. The average wait time for patients that sign up online is much less than walk-ins. Patients in the waiting room know exactly where they are in the queue. Our account manager was very patient and understood our concerns throughout and after the implementation process. --- ### Great Functionality - Overall rating: 4/5 - Reviewer: Devon H. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service, quick responses to questions and concerns. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The mobile functionality, the text features. The customer service and ability to make changes to benefit my system. #### Cons The initial set up was completed by someone else and posed challenges for when we needed to make changes initially. --- ### Review - Overall rating: 2/5 - Reviewer: Jessica L. - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that patients can sign up online from home. #### Cons There have been several instances where it did not work properly. --- ### Great staff and support teams. Easy to reach and work to resolve any issues or questions quickly. - Overall rating: 5/5 - Reviewer: Tiffany R. - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use in setting up, training with staff is straight forward, patients love the wait time transparency we offer. Reporting is what drew me to this software and the ability to track throughput. #### Cons I don't have many cons but I would like to see better reporting for multiple locations. I am able to track and trend well fairly well but can think of a few changes that would improve reporting as we grow our locations. --- ### This has totally changed the game in urgent care. We will never go back! - Overall rating: 5/5 - Reviewer: Michelle S. - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. Even our older patients can work the system. It's helped with our service quality scores tremendously and it's helped to keep our waiting room a little less crowded. --- ### Clockwise review - Overall rating: 4/5 - Reviewer: danielle m. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Gives us a head up of who is coming in, tells patients when to leave for appt. if we are busy and running behind. #### Cons People thinking they get to cut the line --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Jennifer O. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a vendor that works with clients who use Clockwise, and Clockwise is easily able to install our tracking pixels and is always a pleasure to work with. The ease of use from the consumer side is great, and we see higher conversion numbers than with other platforms. #### Cons Nothing - great customer service and quickly works to respond to questions. --- ### Very easy to use - logical design - Overall rating: 5/5 - Reviewer: Kevin S. - Product usage: Used weekly for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Greater transparency and better setting of expectations for patients. They can see the queue on a public monitor. Everyone knows where the exam is in queue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy software to navigate. Works well when using across multiple stakeholders. The team is very responsive. #### Cons I would like to see benchmarking reports of external sources. There is an opportunity to create greater metrics reporting. But overall, its still pretty good. --- ### From implementing to managing, Clockwise.MD has met or exceeded all our expectations! - Overall rating: 5/5 - Reviewer: Rebecca B. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software really works! Our online reservation patients wait less time to start their visit than our walk in patients do. The text survey is a great and very useful feature. --- ### Clockwise - Overall rating: 4/5 - Reviewer: juanita s. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience no paper and keeps track of appointments and times love it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The pros was it paperless, can keep track of patients and there times they check in and check out. #### Cons Only think we hand problem with was when older people came in they had a hard time working the system --- ### Clockwise API review - Overall rating: 4/5 - Reviewer: Joe K. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used other for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software but could be better if the developers were open to simple requests from users #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Well structured and easy to get relevant data for my application #### Cons Poor customer support and unwilling to make minimal changes to API based on customer request --- Experity Patient Engagement Reviews, Pros and Cons - 2026 Software Advice