CollaborateMD software


CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and user-friendly, with an interface that can be learned by users of all experience levels. The solution is web-based, eliminating upfront and setup costs.

CollaborateMD helps practices in a number of specialties reduce administrative overhead while increasing cash flow. The target audience includes billing services of any size and ambulatory care practices from 1-5 physicians in a number of specialties.

This solution features exclusive Claim Tracking and Claim Control, so users can manage and reduce claim denials. The solution is ICD-10 ready and includes an ICD-9/10 Crosswalk tool. Allowing for unlimited users and offering access from any location, CollaborateMD is a fit for practices seeking an effective PM and billing system with customer support.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

29 Reviews of CollaborateMD

Showing 1 - 20 of 29

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  • YASIENIA from DR CHU LE

    July 2018

    WONDERFUL BILLING SOFTWARE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Collaborate MD is a dowloaded software program that can be used web-based as well. It also has capabilities for practice management, claims management and intergrated payment processing features.

    Cons

    So far so good with using Collaborate MD. We have used this software for our medical practice for years and would not even change to any other program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • JOEY from VALIANT MEDICAL GROUP

    June 2018

    THE BEST MED SOFTWARE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Collaborate is an easy to use software that is user friendly with many easy to navigate features. Many options on every reporting tab. Patient portal, demographics, financial and insurance information. This program also has auto updates that allows you to choose from the most updated icd10 codes and claim choices.

    Cons

    The customer service could use improvement. Collaborate requests that you contact customer support through a message center and sometimes with the busy work flow the instant assistance would be more beneficial. If you are working on a report for the practice and need immediate assistance, you have to place the task to the side until Collaborate contacts you via message or via a phone call. They do have a self help option that sometimes needs more assistance with a one on one customer service rep

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Katie from Chabad of California, Inc.

    Number of employees: 11-50 employees

    June 2018

    We have been using CollaborateMD for several years and are very satisfied.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Easy and efficient claim submission!

    Pros

    CollaborateMD makes it easy to bill multiple claims quickly and efficiently. I like that it instantly notifies you of any errors on a claim before it is sent to the clearinghouse. Rejection reports are easy to understand and link you to the claim form to instantly make necessary corrections.

    Cons

    We honestly have not had much trouble with this software. I can't remember the last time we needed customer support, which is awesome!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Linn from Linn Roche Billing

    Specialty: Billing services

    Number of employees: 2-10 employees

    May 2018

    Stay Away it will cost you money

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The sales person I had was excellent and she knew the system. She would help with setup, as the CS hours are so short and often I couldn't speak with them. But she's left and then I had to deal with CS and that's when everything went south.

    Cons

    The Customer Service is horrible, hours are very short the staff is not trained. Double billing is the norm it feels like. No one will talk to you everything is a battle with them.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jacki from Clinic Billing

    Specialty: Multi-specialty

    Number of employees: 11-50 employees

    April 2018

    Do not use this company, their customer service is rude and not helpful at all

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price and ease of use, it sounds good on paper until you actually need assistance from the customer service department than you are in big trouble

    Cons

    Where do I start. So many issues with this company and getting ERA set up, they are horrible. We will not put another client on this software due to this.

    This review was submitted organically. No incentive was offered
    Review Source
  • Gianna from Truxtun Psychiatric Medical Group

    March 2018

    Excellent customization abilities within Scheduling and Reporting functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes it easy for staff to understand billing procedures and therefore they can better explain to patients when balances accrue due to coinsurance/copays/deductibles.

    Pros

    The programming is intuitive and each section of a patient's account, such as patient data and claim data, communicates together (which improves ease of use and decreases labor costs).

    Cons

    It needs to have bidirectional communication with our EHR, Practice Fusion. Claims are sent from PF to CMD, but patient data is not communicated from CMD to PF, which costs us labor to input the schedule and patient data twice, once in each program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amber from Southern Bridge Inc.

    Specialty: Psychology/therapy

    Number of employees: 2-10 employees

    October 2017

    Not user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Do not recommend this to anyone

    Pros

    It gives you the option to notify you when an authorization is going to expire, before it expires so that you are able to get a re-authorization.

    Cons

    Horrible set up and scheduling is a joke. The scheduling is far from user friendly and the set up of the scheduling is awful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jackie from Medical Claims Resources, Inc.

    Specialty: Billing services

    Number of employees: 11-50 employees

    June 2017

    If you are a Medical biller, CMD provides all the tools you need to track your claims within the software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love it. I have all the tools and support I need to get my claims paid. While using CMD, we have increase our clients revenue by a minimum of 15% and some as high as 50%.

    Pros

    They are constantly improving the software based on what we, the billers, need. Very professional and knowledgeable staff and support is at no additional charge.

    Cons

    CMD is a billing system. If you are looking for a more robust scheduler and other enhancements you may be disappointed. But as a biller; nothing else matters if you cannot get the claim out the door!

  • chris from MRPC

    Number of employees: 51-200 employees

    February 2017

    Love this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We only use it as a scheduler and interface it with our EHR. So we dont use all the features, however the system works great. I would recommend it.

    Pros

    easy of use

    Cons

    some functions limited due to subscription

    Review Source: Capterra
  • Lisa from Central Texas Pain Center

    Specialty: Billing services

    Number of employees: 201-500 employees

    October 2016

    CollaborateMD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using CollaborateMD for many years and have found this software extremely user friendly. Support is very prompt in providing answers to questions and resolves issues quickly. They are always looking for ways to improve CMD providing updates regularly with enhancements to an already great software.

    Pros

    User Friendly.

  • Ethan from Lakota Healthcare

    Specialty: Family medicine

    Number of employees: 2-10 employees

    October 2016

    Poor Quality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The interface does not pick up new insurances when patients have new cards. So the reimbursement EOB come back 'denied- patient no longer covered by this insurance." - It doesn't collect new data off of our E.H.R.

    Pros

    Cute logo

    Cons

    Everything

  • Micah from Lawrenceville Pediatrics

    Number of employees: 11-50 employees

    October 2016

    Quality Practice Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford. From day-to-day tasks like checking insurance eligibility, to in-depth data mining and reporting, CollaborateMD has been an excellent solution for our practice.

    Pros

    Ease of use/functionality.

    Cons

    The interface from our EHR to the PMS is uni-directional, and bi-directional would be ideal.

    Review Source: Capterra

    Response: CollaborateMD, CollaborateMD

    October 2016

    Thank Micah for your kind words. It has been a pleasure to support you and your business since 2013. With the EHR integration, we are glad your business has found value. Our current integration has saved users hours a day of duplicate data-entry of patient demographics and the automation of creating claims. We are working with your current EHR vendor to allow more diversity with our API integration, to streamline your day-to-day functions even further, in the future. Thank you again for your loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

  • Janet from College Park Pain and Recovery

    Specialty: Chiropractic

    August 2016

    Great program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use except for printing collection reports. Could be easier in that aspect.

    Cons

    Printing collection reports could be easier difficult to print report for practice.

  • Josh from Gravity DME

    Specialty: Billing services

    August 2016

    Simple to use and great results

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The UI is very easy to use and navigate. Meets all the needs i have

    Cons

    Password resets can be tricky. Seems that the password requirement is changed frequently (good for security not so much for my brain)

  • Sandy from Treasure Coast AcuClaims

    Specialty: Mental & behavioral health

    August 2016

    Review of CollaborateMD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    One of the most positive things about Collaborate MD is their willingness to listen and change their software if they can and if the platform allows the change requested.

    Cons

    The reports on Collaborate MD seem extensive and is promoted as "write any report that you can imagine", however, writing reports that include Revenue, Receipts and Adjustment is not an option and simply can not be done. In addition, month end and year end reports are not saved on the system, should you require month end or year end information it is necessary to collect and save reports to Excel or similar software. The problem with this is predicting exactly what you may need to report 1 to 5 years or longer from now. In a "real time" environment it is difficult to balance daily reports much less monthly or annual. All input to the system must stop until you gather reports or they do not balance, if you are a 24/7 facility this can create a nightmare for accounting.

  • Keli from RELIABILL SOLUTIONS LLC

    Specialty: Billing services

    July 2016

    Client Onboarding Supervisor

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The representatives. Tahjahnique Jones helped me today and broke things down easily so that I could understand them and sent me forms and documents that I was requesting immediately to my email. I was impressed with her professionalism and timeliness. She was very helpful and friendly.

    Cons

    That it does not merge accounts. I would just like to see this software be more flexible with its customers.

  • Melissa from Antoniou Family Medicine

    Specialty: Family medicine

    July 2016

    CollaborateMD is the best kept secret in the industry bar none!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services.

    Cons

    Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise.

  • Carrie from G&G Medical Billing Inc.

    Specialty: Other specialty

    May 2016

    Review of Collaborate MD

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The reports on the software contain a lot of useful information for A/R follow up, and ease of use. The creation of claims is very easy and simple to use as well. The software is very easy on the eyes, and easy to comprehend. The large buttons at the top are not overwhelming, as I've seen in other comparable medical software systems.

    Cons

    The inability to see a payment and where it was applied can be difficult when speaking with a patient, and they ask "Where did my $100 apply to?" which would require you to add up each of the applied portions of the payment. Sometimes system slowness can be an issue when trying to add new claims and patient demographics.

  • Atif from Cube Medical Billing

    May 2016

    CMD is good for RCM and reporting purpose.

    Ease-of-use
    Quality
    Support

    I used the CMD and find out the good reporting areas, revenue cycle and new enhancements.

    Review Source: Capterra

    Response: CollaborateMD, CollaborateMD

    October 2016

    Hello Atif, thank you for your your review of CollaborateMD. We are excited that our Central Business Intelligence Reporting, Report Builder and Snap-n-Share features have been value-added to your business. You should see the new dashboards coming out in the Fall of 2016. We took the existing dashboards and gave them a big boost of technology now allowing for interactive to-do list, more productivity tracking, financial forecasting, and so much more! We look forward to your continued loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

  • Fran from G & G Medical Billing Services, Inc.

    Specialty: Other specialty

    May 2016

    It was great til this year. Inaccurate reports and freezes up a lot!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a very easy software to learn. I do like that's it's internet based and they provide the updates too.

    Cons

    This past year it has been freezing up constantly. I even contacted the ceo of this company, but it doesn't seem he cares that we've been a long time client and we are unhappy with their service.

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