My overall experience very good because however software is build. User friendly things makes that software great. This is just great medical billing application I have used and I would recommend it to everyone without any doubt.

CollaborateMD is one of the best application that I used in my medical billing journey. It is very user friendly. Simple and excellent.

Till now I am not able to find any glitch in this software. I just love this medical billing application.

Overall, it was pleasant. User friendly. Very easy on the eyes and very easy to train staff on in regards to the front office aspect of the software.

The scheduling platform that Collaborate offered was very user friendly and offered a lot of features that helped our practice even when we were bringing on new hires. I liked most that in scheduling/calendar area you could at a very quick glance differentiate between scheduled, checking in, rescheduled, cancelled, and no show appointments. The "appointment box" if you will call it, also provided a glance of "appointment notes" from staff such as "collect $$$ copay" or "get new ins card" etc. That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly. Initially when I started using this program I was new to everything and had never even done billing before but due to its simplicity and ease of use it was not complicated for me, a new biller, new to the software, to pick up and start billing with ease.

There were some gaps that could use some improvements. It lacked a comprehensive referral system, It lacked management access to fine tune the automations of the application such as patient reminders, patient broadcasting, same day appointment broadcasting ex. "the provider had an emergency, pls contact office to reschedule appt" or something of the sorts. Also, pt messaging features were lacking. I could not text a pt, email a pt, or anything like that from within the system.

We purchased this product because of its close working relationship with a clearinghouse we worked with for our desktop program. Working with the same clearinghouse was a major factor for us. A little over two years later CollaborateMD is forcing its customers to change to an inferior clearinghouse that it owns. The clearinghouse does not even support Medicare Advantage and Medicaid products in our state. We completed transition paperwork over six months ago. We are now being charge a $250 penalty per month because their own clearinghouse hasn't done its job of completing the transition.

The program is easy to use and provides full reporting capabilities. Truly one of the best programs out there. But the CONS are horrible.

ZERO and I mean ZERO customer service when things go wrong. Constantly overcharging. For example, an EOB will be sent through three times and you will be charged three separate times. Likewise, an eligibility check doesn't go through and you must do it again. You will be charged twice. Many remittance advises are programmed into the system incorrectly so you must open the program to correct manually. When you put in a trouble ticket, such as on the misprogrammed RAs, nothing is done.

It's good, support could be a little better but their online help is useful. Sometimes its nice to be able to speak to someone though.

Our capacity for using CollaborateMD has been transitioning clients off of it to our preferred billing software. We keep the accounts open to ensure that we have access to older items and so that we can work down all of the existing AR. I like the software. It is easy to use and the custom reports are so helpful and easy to use.

There isn't really anything I dislike about it, I am just much more comfortable with other systems. I think this is a good and reasonably priced software to use for small to medium sized practices. I'm not sure about all of the integration, that may be a pain point since no one we have worked with so far has had a successful integration set up.

I love the easiness of using CollaborateMD. It's an easy system to learn and to teach others. Everything flows nicely from one screen to another. I also love that you can customize reports and export them into formats that can be edited for future use.

I wish customer service was a little more attentive and helpful.