CollaborateMD Software


CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and user-friendly, with an interface that can be learned by users of all experience levels. The solution is web-based, eliminating upfront and setup costs.

CollaborateMD helps practices in a number of specialties reduce administrative overhead while increasing cash flow. The target audience includes billing services of any size and ambulatory care practices from 1-5 physicians in a number of specialties.

This solution features exclusive Claim Tracking and Claim Control, so users can manage and reduce claim denials. The solution is ICD-10 ready and includes an ICD-9/10 Crosswalk tool. Allowing for unlimited users and offering access from any location, CollaborateMD is a fit for practices seeking an effective PM and billing system with customer support.



30 Reviews of CollaborateMD

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 30 reviews

August 2018

Amanda from Smallmon Family Medical Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Practice Management Software Userfriendly

This has helped improve my understanding of my business money flow and also see where problems may be developing. It has made things run a whole smoother.

Pros

This has been so user-friendly and such an easy transition and set up.
We love this and would recommend it to everyone. Interfaces with our EHR great. My new billing company provides this as part of their services.
The Dashboard is awesome and I can see everything about my finances, scheduling, claims, denials, payments.
Interfaces with our Transfirst account so all payments are handled in one place and applied directly to the patient's account.

Cons

Have not found any yet with this software. I kind of wish we had looked at their EMR with how easy the practice management software is.

July 2018

YASIENIA from DR CHU LE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

WONDERFUL BILLING SOFTWARE

Pros

Collaborate MD is a dowloaded software program that can be used web-based as well. It also has capabilities for practice management, claims management and intergrated payment processing features.

Cons

So far so good with using Collaborate MD. We have used this software for our medical practice for years and would not even change to any other program.

June 2018

JOEY from VALIANT MEDICAL GROUP

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

THE BEST MED SOFTWARE

Pros

Collaborate is an easy to use software that is user friendly with many easy to navigate features. Many options on every reporting tab. Patient portal, demographics, financial and insurance information. This program also has auto updates that allows you to choose from the most updated icd10 codes and claim choices.

Cons

The customer service could use improvement. Collaborate requests that you contact customer support through a message center and sometimes with the busy work flow the instant assistance would be more beneficial. If you are working on a report for the practice and need immediate assistance, you have to place the task to the side until Collaborate contacts you via message or via a phone call. They do have a self help option that sometimes needs more assistance with a one on one customer service rep

June 2018

Katie from Chabad of California, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

June 2018

We have been using CollaborateMD for several years and are very satisfied.

Easy and efficient claim submission!

Pros

CollaborateMD makes it easy to bill multiple claims quickly and efficiently. I like that it instantly notifies you of any errors on a claim before it is sent to the clearinghouse. Rejection reports are easy to understand and link you to the claim form to instantly make necessary corrections.

Cons

We honestly have not had much trouble with this software. I can't remember the last time we needed customer support, which is awesome!

May 2018

Linn from Linn Roche Billing

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

May 2018

Stay Away it will cost you money

Pros

The sales person I had was excellent and she knew the system. She would help with setup, as the CS hours are so short and often I couldn't speak with them. But she's left and then I had to deal with CS and that's when everything went south.

Cons

The Customer Service is horrible, hours are very short the staff is not trained. Double billing is the norm it feels like. No one will talk to you everything is a battle with them.

April 2018

Jacki from Clinic Billing

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2018

Do not use this company, their customer service is rude and not helpful at all

Pros

Price and ease of use, it sounds good on paper until you actually need assistance from the customer service department than you are in big trouble

Cons

Where do I start. So many issues with this company and getting ERA set up, they are horrible. We will not put another client on this software due to this.

March 2018

Gianna from Truxtun Psychiatric Medical Group

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent customization abilities within Scheduling and Reporting functions

It makes it easy for staff to understand billing procedures and therefore they can better explain to patients when balances accrue due to coinsurance/copays/deductibles.

Pros

The programming is intuitive and each section of a patient's account, such as patient data and claim data, communicates together (which improves ease of use and decreases labor costs).

Cons

It needs to have bidirectional communication with our EHR, Practice Fusion. Claims are sent from PF to CMD, but patient data is not communicated from CMD to PF, which costs us labor to input the schedule and patient data twice, once in each program.

October 2017

Amber from Southern Bridge Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

October 2017

Not user friendly

Do not recommend this to anyone

Pros

It gives you the option to notify you when an authorization is going to expire, before it expires so that you are able to get a re-authorization.

Cons

Horrible set up and scheduling is a joke. The scheduling is far from user friendly and the set up of the scheduling is awful.

June 2017

Jackie from Medical Claims Resources, Inc.

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

If you are a Medical biller, CMD provides all the tools you need to track your claims within the software

I love it. I have all the tools and support I need to get my claims paid. While using CMD, we have increase our clients revenue by a minimum of 15% and some as high as 50%.

Pros

They are constantly improving the software based on what we, the billers, need. Very professional and knowledgeable staff and support is at no additional charge.

Cons

CMD is a billing system. If you are looking for a more robust scheduler and other enhancements you may be disappointed. But as a biller; nothing else matters if you cannot get the claim out the door!

February 2017

chris from MRPC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Love this software!

We only use it as a scheduler and interface it with our EHR. So we dont use all the features, however the system works great. I would recommend it.

Pros

easy of use

Cons

some functions limited due to subscription

October 2016

Lisa from Central Texas Pain Center

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

CollaborateMD

I have been using CollaborateMD for many years and have found this software extremely user friendly. Support is very prompt in providing answers to questions and resolves issues quickly. They are always looking for ways to improve CMD providing updates regularly with enhancements to an already great software.

Pros

User Friendly.

October 2016

Ethan from Lakota Healthcare

Company Size: 2-10 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2016

Poor Quality

The interface does not pick up new insurances when patients have new cards. So the reimbursement EOB come back 'denied- patient no longer covered by this insurance." - It doesn't collect new data off of our E.H.R.

Pros

Cute logo

Cons

Everything

October 2016

Micah from Lawrenceville Pediatrics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Quality Practice Management Software

After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford. From day-to-day tasks like checking insurance eligibility, to in-depth data mining and reporting, CollaborateMD has been an excellent solution for our practice.

Pros

Ease of use/functionality.

Cons

The interface from our EHR to the PMS is uni-directional, and bi-directional would be ideal.

Response from CollaborateMD of CollaborateMD

Replied October 2016

Thank Micah for your kind words. It has been a pleasure to support you and your business since 2013. With the EHR integration, we are glad your business has found value. Our current integration has saved users hours a day of duplicate data-entry of patient demographics and the automation of creating claims. We are working with your current EHR vendor to allow more diversity with our API integration, to streamline your day-to-day functions even further, in the future. Thank you again for your loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

August 2016

Janet from College Park Pain and Recovery


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Great program

Pros

Easy to use except for printing collection reports. Could be easier in that aspect.

Cons

Printing collection reports could be easier difficult to print report for practice.

August 2016

Josh from Gravity DME


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4.5 of 5

August 2016

Simple to use and great results

Pros

The UI is very easy to use and navigate. Meets all the needs i have

Cons

Password resets can be tricky. Seems that the password requirement is changed frequently (good for security not so much for my brain)

August 2016

Sandy from Treasure Coast AcuClaims


Ease-of-use

1.5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

1.5 of 5

August 2016

Review of CollaborateMD

Pros

One of the most positive things about Collaborate MD is their willingness to listen and change their software if they can and if the platform allows the change requested.

Cons

The reports on Collaborate MD seem extensive and is promoted as "write any report that you can imagine", however, writing reports that include Revenue, Receipts and Adjustment is not an option and simply can not be done. In addition, month end and year end reports are not saved on the system, should you require month end or year end information it is necessary to collect and save reports to Excel or similar software. The problem with this is predicting exactly what you may need to report 1 to 5 years or longer from now. In a "real time" environment it is difficult to balance daily reports much less monthly or annual. All input to the system must stop until you gather reports or they do not balance, if you are a 24/7 facility this can create a nightmare for accounting.

July 2016

Keli from RELIABILL SOLUTIONS LLC


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Client Onboarding Supervisor

Pros

The representatives. Tahjahnique Jones helped me today and broke things down easily so that I could understand them and sent me forms and documents that I was requesting immediately to my email. I was impressed with her professionalism and timeliness. She was very helpful and friendly.

Cons

That it does not merge accounts. I would just like to see this software be more flexible with its customers.

July 2016

Melissa from Antoniou Family Medicine


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

CollaborateMD is the best kept secret in the industry bar none!

Pros

I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services.

Cons

Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise.

May 2016

Carrie from G&G Medical Billing Inc.


Ease-of-use

3.5 of 5

Customer support

3.5 of 5

Functionality

3.5 of 5

May 2016

Review of Collaborate MD

Pros

The reports on the software contain a lot of useful information for A/R follow up, and ease of use. The creation of claims is very easy and simple to use as well. The software is very easy on the eyes, and easy to comprehend. The large buttons at the top are not overwhelming, as I've seen in other comparable medical software systems.

Cons

The inability to see a payment and where it was applied can be difficult when speaking with a patient, and they ask "Where did my $100 apply to?" which would require you to add up each of the applied portions of the payment. Sometimes system slowness can be an issue when trying to add new claims and patient demographics.

May 2016

Atif from Cube Medical Billing

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

CMD is good for RCM and reporting purpose.

I used the CMD and find out the good reporting areas, revenue cycle and new enhancements.

Response from CollaborateMD of CollaborateMD

Replied October 2016

Hello Atif, thank you for your your review of CollaborateMD. We are excited that our Central Business Intelligence Reporting, Report Builder and Snap-n-Share features have been value-added to your business. You should see the new dashboards coming out in the Fall of 2016. We took the existing dashboards and gave them a big boost of technology now allowing for interactive to-do list, more productivity tracking, financial forecasting, and so much more! We look forward to your continued loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager