CollaborateMD

RATING:

4.0

(73)

About CollaborateMD

CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and user-friendly, with an interface that can be learned by users of all experience levels. The solution is web-based, eliminating upfront and setup costs.

CollaborateMD Pricing

Web-Based Solutions for Practice Management & Medical Billing Starting at $215/Month* *Monthly pricing per rendering/attending provider.

Free trial: 

Not Available

Free version: 

Not Available

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CollaborateMD Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for CollaborateMD

1 - 5 of 73 Reviews

User Profile

Vishal

Verified reviewer

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

CollaborateMD is just excellent..!!

My overall experience very good because however software is build. User friendly things makes that software great. This is just great medical billing application I have used and I would recommend it to everyone without any doubt.

PROS

CollaborateMD is one of the best application that I used in my medical billing journey. It is very user friendly. Simple and excellent.

CONS

Till now I am not able to find any glitch in this software. I just love this medical billing application.

Reasons for switching to CollaborateMD

Got very good feedback regarding CollaborateMD before buying it.

SLOAN

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Collaborate MD

Overall, it was pleasant. User friendly. Very easy on the eyes and very easy to train staff on in regards to the front office aspect of the software.

PROS

The scheduling platform that Collaborate offered was very user friendly and offered a lot of features that helped our practice even when we were bringing on new hires. I liked most that in scheduling/calendar area you could at a very quick glance differentiate between scheduled, checking in, rescheduled, cancelled, and no show appointments. The "appointment box" if you will call it, also provided a glance of "appointment notes" from staff such as "collect $$$ copay" or "get new ins card" etc. That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly. Initially when I started using this program I was new to everything and had never even done billing before but due to its simplicity and ease of use it was not complicated for me, a new biller, new to the software, to pick up and start billing with ease.

CONS

There were some gaps that could use some improvements. It lacked a comprehensive referral system, It lacked management access to fine tune the automations of the application such as patient reminders, patient broadcasting, same day appointment broadcasting ex. "the provider had an emergency, pls contact office to reschedule appt" or something of the sorts. Also, pt messaging features were lacking. I could not text a pt, email a pt, or anything like that from within the system.

Reason for choosing CollaborateMD

Highly recommended by a friend in the same industry. I was able to have the opportunity to view the workflow of Collaborate when I was at my friends practice while it was in use and get a up close view of how the software operated.

Molly

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2023

CMD

PROS

There are some features that allow me to view claims more easily, but that's it.

CONS

Training was very complicated. Also if I mess up on a claim, I have no idea to go back and fix it. It used to be really hard to talk to someone, but that has changed recently. A lot of times, I couldn't figure out what was wrong with the claim, nobody could find the answer. I would finally look at my old billing software and figure out what looked different to figure out the issue. Now, when I tried to take off one user and called to do that, the person told me the wrong information. I explained this to the accounting department, and they still won't refund the extra amount I paid. It's really hard as a small business owner to pay for 2 users when I've already switched to a different billing system when I barely billed out any claims. It's absolutely ridiculous. I will not be recommending this software anyone and will definitely tell them to stay away.

Reason for choosing CollaborateMD

I didn't choose it. It was my only option when I switched my EMR system.

Alexandra

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2023

Solid Software

It's good, support could be a little better but their online help is useful. Sometimes its nice to be able to speak to someone though.

PROS

Our capacity for using CollaborateMD has been transitioning clients off of it to our preferred billing software. We keep the accounts open to ensure that we have access to older items and so that we can work down all of the existing AR. I like the software. It is easy to use and the custom reports are so helpful and easy to use.

CONS

There isn't really anything I dislike about it, I am just much more comfortable with other systems. I think this is a good and reasonably priced software to use for small to medium sized practices. I'm not sure about all of the integration, that may be a pain point since no one we have worked with so far has had a successful integration set up.

Reason for choosing CollaborateMD

We did not, we transitioned from the software.

Erin

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

Great product - Easy to Use!

PROS

I love the easiness of using CollaborateMD. It's an easy system to learn and to teach others. Everything flows nicely from one screen to another. I also love that you can customize reports and export them into formats that can be edited for future use.

CONS

I wish customer service was a little more attentive and helpful.

Reason for choosing CollaborateMD

Ease of use.

Reasons for switching to CollaborateMD

Medware is awful and AdvancedMD is harder to use with less customizations.