About Collectly

Collectly is a tech-enabled account receivable service and software provider that provides collection services and software for medical practices, RCM companies, and hospitals to accelerate patient cash flow, streamline the A/R process and enhance the patient billing experience. Collectly offers a HIPAA-compliant web portal that allows businesses to manage accounts and automate billing workflows and also allows patients to submit online payments and enroll in payment plans. In addition, Collectly offers a patient support team to handle all A/R needs for businesses that are looking to outsource patient collections.

With Collectly, businesses are able to collect payment with a week or two and reduce the number of patient calls. Collectly helps automate the enti...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Collectly

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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June 2020

Jacob from Nexus Healthcare Soltutions

Company Size: 201-500 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Collectly saves us time and increases our collections

Our company manages several practices and with our PM software, we would have to send statements for each practice separately and manually which was time consuming and subject to human error. Now the process is fully automated and we Collect more of our patient A/R, faster.

Pros

The fact that Collectly is fully integrated with our practice Management software and the workflow is fully automated.

Cons

The workflow has been perfect but I think the UI can use some improvement.

Reasons for Choosing Collectly

More functionality, better pricing, willing to work with us for features that weren’t present initially.

June 2020

Abby from Coronis Health

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Collectly

We are super happy with Collectly. We feel that the customer service is second to none. Any feedback we have provided, Collectly has taken seriously and has either implemented the solution or given us a workaround. I love how up to date Collectly is with the healthcare space.

Pros

The chat function has decreased our patient frustration and allowed patients to get answers to their bill while on the go. Patients being able to customize payment plans and feel they have control on their medical bill has also been a huge success. We do not get complaints of not being able to talk to a person because they get a live person in the chat.

Cons

We are really looking forward to the ability to have a card reader in our clients offices as well as more development in the front desk module as far as intake paperwork goes.

July 2020

Sonia from Restoration Healthcare

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2020

Review

I enjoy it, makes it easy for patients to make payments and send out reminders.

Pros

I like that patients get an invoice emailed and they are also text for bill reminders

Cons

Payments are not always applied correctly.

July 2020

Gwendolyn from SunStorm

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Collectly Improves Patient Collections

Overall this software (and the team who supports it) has been an incredible element to add to our billing office. We are very pleased with our start and plan to continue using this software as our patient billing system going forward.

Pros

This software makes contacting and collecting from patients very easy. The integrated platform with EClinicalWorks is amazing and we have had very little issue with syncing and maintaining correct patient balances. My team also enjoys the chat function as we are able to help more patients with less interruption (ex. the chat feature makes it very easy to explain billing, answer questions, and transmit documents to patients.) Once all implementation is complete, the "fine-tuning" available via templates allows us to manage our practice's statement messages with ease. The payment plan feature is effective for engaging patients to pay large balances.

Cons

As with any new software, there are glitches during implementation. These caused some anxiety for patients as they were related to being over-contacted or receiving inaccurate balances. However, the team at Collectly responded immediately and were very helpful in getting our issues resolved.

June 2020

David from Williamson Health and Wellness Center

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Collectly Review

Very easy to deal with and an easy to set up with our Eclinical Works software.

Pros

It is very user friendly and the statements that go out to our customers is much easier for them to understand.

Cons

Have not been using it long, so we really have not discovered any issues as of now.

July 2020

Rebecca from Wagoner Hospital Authority an Ok Public Trust dba Wagoner Community Hospital

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Collections

Overall, it has been a good experience. I hope to have a long and profitable relationship!

Pros

Dashboard that is very easy to use. It contains all the necessary information in one place.

Cons

Delay in getting product launched due to needed set up changes.

Reasons for Choosing Collectly

Already interfaced with AThena.