# Community CareLink Software Reviews, Demo & Pricing - 2026 > Review of Community CareLink Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/community-carelink-profile --- [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / Community CareLink Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/community-carelink-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/community-carelink-profile/alternatives/) # Community CareLink 2026: Benefits, Features & Pricing Wondering if Community CareLink is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Community CareLink 4.4 [(44)](https://www.softwareadvice.com/medical/community-carelink-profile/reviews/) Pricing Starting at $65.00 per month ### About Community CareLink Community CareLink is a cloud-based electronic health record (EHR) and practice management system designed specifically for social service agencies. Features include treatment options, progress notes, narrative reports, custom templates, ad hoc reporting and a patient portal. The billing module offers capabilities for eligibility inquiries, EDI support, batch posting and a billing dashboard. Community CareLink is customizable and can run on multiple browsers, including Internet Explorer, Mozilla Firefox and Google Chrome. Wondering if Community CareLink is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. ## Community CareLink User Interface ## Popular Community CareLink Alternatives Main Product Community CareLink 4.4 [(44)](https://www.softwareadvice.com/medical/community-carelink-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.44Value for money - 4.77Customer support - 4.25Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) 4.2 [(226)](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.92Value for money - 4.06Customer support - 4.09Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2896)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [CharityTracker](https://www.softwareadvice.com/food-service-management/charitytracker-profile/) 4.5 [(1060)](https://www.softwareadvice.com/food-service-management/charitytracker-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.56Value for money - 4.55Customer support - 4.37Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5270)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Casebook](https://www.softwareadvice.com/product/216199-Casebook-Platform/) 4.2 [(86)](https://www.softwareadvice.com/product/216199-Casebook-Platform/reviews/) Ratings Breakdown - 3.94Ease of use - 4.11Value for money - 4.40Customer support - 3.97Functionality Pricing Starting at $29.00 per month Get Price ## Community CareLink Pricing and Plans Starting price: $65.00 per month Free Trial Free Version Community CareLink $65.00 per user, per month No plan information available Community CareLink Enterprise Solutions $12,000.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Community CareLink Features - Popular features found in Nonprofit Accounting Campaign Management CRM Customizable Forms Donor Management Electronic Payments Event Management Fundraising Management Grant Management Membership Management Registration Management Volunteer Management - More features of Community CareLink Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Reporting Administrative Reporting Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Assessment Management Attendance Management Bed Management Billing & Invoicing Calendar Management Care Plan Management Case List Management Case Management Case Notes Certification & Licensing Child Welfare Management Claims Management Client Management Client Portal Clinical Assessment Tool Coding Assistance Collaboration Tools Communication Management Compliance Management Compliance Tracking Confirmations/Reminders Contact Management Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Creation Data Collection Data Import/Export Document Management Document Storage Document Templates EHR/EMR Integration Electronic Signature Email Alerts Employee Management EMR/EHR Event Scheduling For Group Therapy For Mental/Behavioral Health Forms Management For Nonprofits For Substance Abuse Therapy Fund Accounting Goal Setting/Tracking Group Notes HIPAA Compliant Initial Assessments Intake Management Invoice Management Medical Billing Medical History Records Medication Management Mobile Access Multi-Factor Authentication Multi-Location Outcome Assessment Tools Patient Intake Patient Management Patient Portal Patient Records Management Practice Management Program Management Progress Notes Progress Reports Progress Tracking Project Time Tracking Real-Time Analytics Real-Time Reporting Records Management Referral Management Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduling Secure Messaging Self Service Portal SMS Messaging Survey/Poll Management Surveys & Feedback Task Management Task Scheduling Team Notes Template Management Therapy Notes Third-Party Integrations Time Tracking Training Management Treatment Planning Wait List Management Workflow Management ## Community CareLink Integrations eClinicalWorks Integration rated undefined from -1 review athenaOne Integration rated undefined from -1 review ## Community CareLink User Reviews Overall Rating 4.4 Ratings Breakdown 5 57% 4 23% 3 20% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.4 Customer support 4.8 Functionality 4.3 BP Becky P. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Reviewed September 2025 Consider Community Care Link 4 Overall our agency's experience with CCL was extremely positive. The staff is knowledgeable and experienced, and the system is easy to use for even the most entry level of users. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The CCL team is extremely attentive to detail. They want to ensure programs and workflows are set up accurately, to provide a quality user experience. They are also very responsive to questions, ensuring users get help quickly. The CCL team makes the entire experience from system set up to everyday use feel collaborative. Cons: I'd love to see the client enrollment process and service entry work more intuitively. My experience is limited to using CCL for a very specific program, so the limitations may have been necessary due to funder reporting needs. However, it would be great to have to use fewer "clicks" in each screen. Vendor Response Thank you for leaving us a review Becky! Replied September 2025 Read More BL Brooks L. Verified reviewer Insurance 201-500 employees Used daily for less than 2 years Review source Reviewed June 2026 Helpful Tool for Care Coordination and Organization 5 My overall experience with Community CareLink has been positive. It provides good value for money by offering useful features that support healthcare and community service organizations without being overly complex or expensive. The customer support is generally responsive and helpful when assistance is needed. The donor and donation management tools make it easier to track contributions and keep accurate records, which is especially useful for nonprofit organizations. The reporting features are helpful for generating summaries and tracking activity, although they could be more customizable. The scheduling and calendar system makes it simple to organize appointments, manage staff schedules, and coordinate care efficiently. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about Community CareLink software is how it improves coordination between care providers by centralizing patient information in one system. It makes it easier to manage care plans, track patient progress, and ensure that all members of the care team are on the same page. Cons: I have never experienced any issues with Community CareLink and I’ve used this software for one year Reasons for switching to Community CareLink Because Community CareLink works more effectively Read More CH Callie H. Verified reviewer Mental Health Care 11-50 employees Used daily for more than 2 years Reviewed September 2025 Great Customer Support and Reporting 3 Community CareLink was a great system to use while we were a smaller organization with less compliance needs. Reporting was very easy and efficient for what it was. Customer service was always quick and helpful and friendly when we needed it. I so appreciated their help with data migration once we switched to a different EHR. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Reports were very easy to run and access. It took out a lot of guessing work. I liked that reports showed up on the system itself and you could choose how to save the file. I really specifically liked the program outcomes reports. Cons: Having to enter and re-enter things for our clients. Also, privacy concerns with multiple agencies using the same EHR, I didn't like how there wasn't really a good, safe way to protect our client's information Vendor Response Hey Callie - thanks for taking the time to leave us a review. Very glad to hear you enjoyed CCL's reporting! On the client data sharing side of things, data sharing is always driven by client consent, first and foremost. Once consent is gathered, you do have the ability to collaborate on clients in partnership with other agencies - but again, it's always driven by client consent, and then agency consent. Replied September 2025 Read More PL Pam L. Verified reviewer Hospital & Health Care 2-10 employees Used weekly for less than 12 months Review source Reviewed April 2026 Community CareLink is not bad 5 In my role Community CareLink is useful, it allows me to better guide people according to their needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The connection with the available resources It avoids searching everywhere and saves time for a specific purpose. Cons: Sometimes the information is not always up to date or complete, which can complicate certain orientations. You still have to check next to be sure. Read More MH Micah H. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Reviewed September 2025 Community CareLink is a fantastic and useful tool! 5 Best system I have used. I would definitely recommend. The system fits our organizational needs and has the capability to be customized to keep up with our growing needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. High functionality that meets our organizational needs. EXCELENT customer support and technical assistance team. Cons: Moble use on my phone is clunky. Would be great if a moble app was developed for easier access to the portal. Reasons for choosing Community CareLink Trust in the developers, customer service, value for the price. Vendor Response Thank you for the review, Micah! Replied September 2025 Read More DB David B. Verified reviewer Non-Profit Organization Management 51-200 employees Used weekly for more than 2 years Reviewed September 2025 Reporting and Case Management Winner! 5 Overall, I am very happy with the product, find it easy to use and it has streamlined our processes, especially with reporting. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CCL provides excellent support in both implementation and post implementation. This company understands the needs of the agencies/organizations they work with and the populations that they serve. They are also very quick to react to bugs and issues that may arise and/or user errors that can happen. Cons: CCL will build the documents for you, which is great, but I would also like to be able to build my own documents. Reasons for switching to Community CareLink Wanted a system that would handle case notes as well as tracking payments. Vendor Response Thank you for the review David! The team is working now on client facing form editors - more to come very soon. Replied September 2025 Read More AM Amber M. Verified reviewer Mental Health Care 201-500 employees Used daily for more than 2 years Reviewed September 2025 Working with CCL 5 It was a rocky start, I cannot lie. Being able to communicate with \[sensitive content hidden\] on a weekly basis has made our relationship dynamic strong. We bounce ideas off of each other. We are learning and growing together. It seems like there are great things in the work and if in the end we are stronger and better, they are stronger and better; then it's a win-win! We truly are growing together and it's nice to be a part in assisting of the vision of CCL future. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have worked closely with \[sensitive content hidden\] over the last few months and found we have great communication between us. They are down to earth and easy to talk to, yet professional and thorough. I appreciate the small/large company they are and are growing into. Cons: Honestly nothing. If I ever have an issue it is addressed in a timely manner always. If ever an issue we work together to find a way to fix it. Vendor Response Thanks for taking the time to leave us a review Amber! Replied September 2025 Read More AH Anna H. Verified reviewer Mental Health Care 51-200 employees Used weekly for more than 2 years Reviewed September 2025 Outstanding Customer Support; Solid for Years, But We Outgrew It 3 We have had a good overall experience with CCL. Since changing to a new EHR system we still need to use CCL for our combat funded clients, and it has worked well for those purposes. We have used CCL for many years, adn even had a customized version implemented in 2018-19, and the customer service was amazing. \[sensitive content hidden\] really went above and beyond to customize the system for my agency. I would definately recommend CCL to other providers, and it suited our needs for a very long time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I liked that it was easy to use. Creating and running reports was also very easy, even custom reports. Cons: Being able to capture signatures with the needed time stamp on treatment documents or diagnosis. Also if we needed to change or customize anything it took a long time to get it done, if it was even possible, and most things we had to change were because of recomendations from DMH reviews. We decided to move to antoher EHR provider, that is more of a healthcare system. Vendor Response Hi Anna! Thank you for taking the time to leave us a review. Hopefully someone on the team has clued you in on some upcoming EHR interoperability tools that are on the horizon for release in the future! Replied September 2025 Read More SM Sharee M. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Reviewed September 2025 Review of CCL 4 We have used the platform for approximately three years and have largely enjoyed it. It has been successful in meeting our agency’s needs. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: What I like most about Community CareLink is the ability to complete all documentation in one system. The platform makes it easy to navigate data, reports, and case management, while also allowing secure facilitation of information to other agencies and entities. Cons: What I like least is that platform updates sometimes occur without notice. This can create delays in entering data quickly, as I first have to figure out what has changed and how to adjust. Vendor Response Hi Sharee! Thanks for taking the time to leave us a review - curious if you've spoken with support about the updates you're seeing. Please reach out if you haven't already! Replied September 2025 Read More AM Alexis M. Verified reviewer Mental Health Care 11-50 employees Used daily for more than 2 years Reviewed September 2025 GREAT SYSTEM 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: It is user friendly and allows me to get my notes in on time. It allows our interdisciplinary team to collaborate on client profiles. I liked being able to see updates in real-time, which helped our team work together more effectively. I appreciated the centralized platform that connects different agencies and reduces the back-and-forth for clients Cons: I think that CCL has a lot of good qualities, I think not being able to upload new assessments and intake packets how we see fit would be my only concern. Vendor Response Thank you for the review Alexis! I'm pleased to say that the team is working on assessment uploads/client form creations as we speak. More to come soon! Replied September 2025 Read More Showing 1 - 10 of 44 Reviews [See All Reviews](https://www.softwareadvice.com/medical/community-carelink-profile/reviews/) ## Community CareLink Popular Comparisons [Bonterra Apricot vs Community CareLink](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/community-carelink/)[Jotform vs Community CareLink](https://www.softwareadvice.com/medical/community-carelink-profile/vs/jotform/)[CharityTracker vs Community CareLink](https://www.softwareadvice.com/food-service-management/charitytracker-profile/vs/community-carelink/)[Connecteam vs Community CareLink](https://www.softwareadvice.com/medical/community-carelink-profile/vs/connecteam/) [Compare All Alternatives](https://www.softwareadvice.com/medical/community-carelink-profile/alternatives/) ## Other Top Recommended Nonprofit Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (619) Recently recommended **125** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1438) Recently recommended **103** times [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) **4.7** (1287) Recently recommended **94** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (88) Recently recommended **94** times Stuck Between Options? 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