About Community CareLink

Community CareLink by First Call is a cloud-based electronic health record (EHR) and practice management system designed specifically for mental health facilities and substance abuse centers. The solution is fit for midsize social service agencies, drug courts and other organizations.

Features include treatment options, progress notes, narrative reports, custom templates, ad hoc reporting and a patient portal. The billing module offers capabilities for eligibility inquiries, EDI support, batch posting and a billing dashboard.

The patient scheduling application also offers appointment reminders and First Call will provide outsourced medical billing services to those agencies that don't want to manage their billing in-hous...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

31 Reviews of Community CareLink

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(7)

7

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

January 2021

Rebecca from Healing House, Inc

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

Healing House

Pros

A few staff were somewhat comfortable with this software due to Jackson County COMBAT was requiring the grantees of their funding to use theis software in billing. In 2017, when Healing House was required to use the software there was only 6 employees and only one employee used the software. In 2019, when Healing House purchased the software there was 32 employees and at least 6 employees were be using the CCL daily. The software is extremely user friendly and training was minimal. Currently, Healing House has 45 employees and 30 of these employees use CCL daily. It continues to meet all of Healing House needs and training on the system is mimimal allowing staff to spend more time working with each participant in the program.

Cons

It is difficult to think of anything we didn't like. Prior to Community CareLink we were using Excel Spreadsheets and using excel formula to retrive data. With each new implementation there were a few very minor "glich" that needed to be reprogrammed, but the incredible customer service we received and each "glich" was solved through contact with FirstCall and their liasons. We have had Community CareLink for over 2 years now and this software is still meeting all of our needs, even in this atmosphere of "panic", we have been able to pull data that gave Healing House an opportunity to receive extra funding during COVID.

Reasons for Choosing Community CareLink

The relationship Healing House developed with Community CareLink gave the Board of Directors an immediate approval for the spending. Again, the comfort level of staff, that would be using Community CareLink, is and was extremely high. The Board agreed because all staff were comfortable with the software.

Response from FirstCallTechnology

Replied January 2021

Thank you so much, Rebecca!

January 2021

Vincent from Veterans Community Project

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2021

VCP and CCL interface

I can say that staff at every level were amazing to work with. Top notch staff and software.

Pros

That we were able to sit down and customize it to our specific client needs.

Cons

I feel with any software the biggest challenges were using/ or the learning cure until we became familiar with it. As we grew so fast we out ran server space or we had large lag time in between screens.

Reasons for Choosing Community CareLink

Their ability to listen to our needs and work with us on a great price.

Response from FirstCallTechnology

Replied January 2021

Thank you so much, Vince! Our team is working to migrate our hosting platform, so that should take care of any speed issues you all are encountering.

January 2021

Wesley from Veterans Community Project

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2021

System operability

The quality of responsiveness and overall customer service is unmatched.

Pros

I like the ability to send referrals to different agencies and the availability of the staff when encountering issues.

Cons

Feels like it is often that we are needing to open several tabs to re-input the same information. Takes too long to load each screen and this adds hours of work to the staff.

Reasons for Choosing Community CareLink

I believe the main factor was [SENSITIVE CONTENT HIDDEN] help they freely offered to help us get the program built the way we wanted.

Response from FirstCallTechnology

Replied January 2021

Thank you so much, Wes! We are working to migrate our hosting platform, so that should take care of any speed issues you all are encountering.

January 2021

Tara from nourish.NJ

Company Size: 11-50 employees

Industry: Philanthropy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

I cannot recommend it more strongly!

Our experience with CCL has been stellar! Our work is so much more streamline and accessible for our team. I am a social worker and an administrator at my agency and CCL has been wonderful for both roles. Our note taking has improved, our intakes are clearer,  and follow-up is super easy with the calendar reminders. On the administrative side, the reports available in CCL make grant information easy to find and impressively thorough. 

Pros

CCL is easy to use and extremely user friendly.  I am not very good at technology and the fact that I can show my team how to use this is really saying something! I am able to find everything I need, when I need it.  I would have to say the best part of CCL is the staff! I looked forward to our meetings when they were training us and anytime I have a question they get back to me right away. They are friendly, kind and a joy to work with.  They feel like part of our team!

Cons

This was a learning curve for my staff and I. As a small non-profit, all of our work previously had been done on paper and sticky notes! The pandemic forced us to remote work and the paper files had to go. CCL made the process seamless and supported us every step of the way to make it as easy as possible to adjust!  

Response from FirstCallTechnology

Replied January 2021

Thank you so much, Tara!

January 2021

Mollee from Amethyst Place

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2021

Still learning

It has been a great way to be able to track all of our different programing and really be able to see the participation numbers and progress of the participants. It's nice to have all this information in one place instead of multiple documents on multiple platforms.

Pros

The options are endless and seem to be vary easily adjusted to fit our needs. If we have a specific program that we are creating, we can create was to track notes for just that program. If something doesn't already exist to meet the needs for that program, there are people available to help create whatever needs to be created and it's done in a very timely manner.

Cons

It's not really to any fault of the software, more so my own scheduling. There are just so many options and features. I feel like I have yet to scratch the surface of it all and I look forward to having the time to explore it enough to be able to actually use it to it's full capacity. I'm sure this is actually a positive thing, it's just the only thing that comes to mind that I haven't felt great about.

Response from FirstCallTechnology

Replied January 2021

Thank you so much, Mollee!