Compulink Healthcare Solutions
Compulink Healthcare Solutions
About Compulink Healthcare Solutions
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Showing 1 - 5 of 275 reviews
Perry
Company size: 11-50 employees
Industry: Medical Practice
Time used: Less than 6 months
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2020
Highly recommend.
Pros
Compulink is a company that shares our values. They believe in providing the best solutions so their clients can be the best. Changing practice management software is an investment in time and resources, so we went with Compulink. We are confident they will continue to be the best solution in the future as we grow from a medium organization into a large organization.
Cons
Change is always hard, but the Compulink team is easily accessible during the implementation process.
Alternatives Considered
Reasons for choosing Compulink Healthcare Solutions
Compulink had the resouces and business philosophy to be the best choice now and in the future. Changing practice management systems is too hard to do every 3-5 years. I went with the long term best choice so we will only have to change once.
Switched From
Reasons for switching to Compulink Healthcare Solutions
Eyefinity specializes in the small optometric practice and integrates every solution into their software. As we grew the best solutions could not be integrated with Eyefinity, and Eyefinity's integrated solutions were not as good as the best solutions. Once we realized that would always be the case we decided we had to change practice management systems. RevolutionEHR did not have the resources to stay ahead of the ever changing government mandated Medicare EHR requirements, so we went with Compulink for the long term.
Susan
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2021
Easy transition, Great training and customer service, Customizable Software to meet all our needs
After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us.
Pros
Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.
Cons
As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.
Alternatives Considered
Reasons for choosing Compulink Healthcare Solutions
We liked features of Compulink's software best, the price was competitive, and we felt comfortable with the people at Compulink.
Switched From
Reasons for switching to Compulink Healthcare Solutions
No longer making updates to Practice Director.
Alvaro
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 6 months
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
January 2017
I REALLY WANTED IT TO WORK
As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.
Pros
There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.
Cons
It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all!
Ryan
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2022
One Of The Best For Eyecare
We have been using Compulink since 2011. We first rolled it out to our 36 clinics; we later migrated our ASC from another leading EHR platform to Compulink and haven't looked back. This software has the ability to replace all others. PM, EHR, optical, billing, etc. there isn't a need to have several different programs throughout the practice. The support is fantastic and there is absolutely service after the sale. They are constantly improving the product and have some exciting things on the horizon.
Pros
Compulink's EHR software provides everything we need to run our practice. From optical retail all the way up to our ASC, Compulink has the ability to be your one stop shop.
Cons
Originally, our installation of Compulink was self-hosted and updates were a little rocky but two years ago we migrated our installation to the "Compulink Cloud" which is hosted in AWS. Hands down one of the best decisions we've made.
Kevin
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2020
Unique practice needed an extraordinary software.
I have a nursing home based practice and therefore my practice is very unique and I issued Compulink a very difficult challenge to solve many issues with note taking and practice flow and practice management and they have lived up to every challenge so far and they have frankly surpassed my expectations in almost every scenario. This is a great software with GREAT people!
Pros
This software is very robust and therefore is capable of doing so much for my practice. The data mining and reports are an incredible tool in my practice. The ability to link in forms and mine that data has been a huge time saver for my practice. There is so much customizing that can be done that you can create the software you want. The more work you are willing to put in the more efficient and thorough you can be. This software has saved my office space hours per week in its ability to manage schedules and use data mining and run reports. The worklists they created for us have become indispensable as well. For the most part, with this software, if you can think, then they can typically do it. And most importantly, the people at Compulink have been absolutely amazing. They have an amazing group of people there and they should be proud. Can't wait to see what this will look like in my practice 5 years from now.
Cons
Can be cumbersome to customize at times, but it has always been worth the effort. I have been experiencing far too many crashes and 'freeze ups' and that can be frustrating.
Reasons for choosing Compulink Healthcare Solutions
The thoroughness and customization features were a game changer. Also the web registration component was something else that sealed the deal. The web portal was vital to me as well. The web portal component has been disappointing so far because it has not worked properly but they are working on it and I am confident it will be fixed shortly. The ability to run the worklists and data mining was also a game changer.
Switched From
Reasons for switching to Compulink Healthcare Solutions
Aprima was cumbersome and took too many steps to find information and they didn't have the retail side of things to help with glasses.