Tech support is fast to respond. We like the ability to customize our exams to suit our needs.

Patient scheduling was good, but they seem to make it worse with updates. Spectacle POS better than original set-up.

Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth.

I like that you can auto populated 'positives' and that you can forward exam findings from last visit.

I am very pleased with the customer support teams they are very knowledgeable, courteous, and answer all questions in a very timely manner.

We have been with Compulink for over ten years. We have learned a lot from the friendly trainers and have always had excellent customer support.

Poor integration with DICOM devices and systems.

Integration with Frames Data. Built in help to achieve Meaningful Use.

My overall experience has been fantastic. Everyone is so easy to help and so friendly.

The ridiculous thing about this software is that it's extremely complex, yet you can still only do one thing at a time.

First of all the price is one of the best and most affordable. The program can be easily customized to meet the needs of an individual user.

The customer service of Compulink is outstanding. There is a help icon that you click and submit a question or problems.

The biggest problem that compulink has is that lots of their software doesnt work.

Overall, this is a good product and would recommend it. Does have some issues off and on but is usually handled in an upgrade pretty quickly.

Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.

Customer support has always been prompt and caring. Has been my best employee.

The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful.

We have used Compulink since 1994. The product is easy to use, covers all aspects of our optometry practice and their customer support is outstanding.

Their eprescribe function is woefully out of date, and their ICD 10 codes are incomplete. They are putting almost no money into keeping the system up to date and it really shows.

The flexibility and the functionality of the software is excellent.

Also the updates usually go very bad. One time all of our calendars went missing and we lost all our appointments.

My current struggle is with check out/ posting with discounts on packages.

I am uncomfortable with the form design as it is very technical.

Have to get out to correct error when billing.

We have been very happy with the ease of use and ability to customize. The support throughout the years has been top notch.

I love how I was able to work with my trainer to customize the software for my preferences. I love the email and text options as well as the patient portal.

This software is decent and affordable for those who don't have a large budget. I think there are better options out there but at a higher cost.

The cost of the product is probably higher than others on the market but in this arena I think you get what you pay for.

The integration of the EHR, PM, and optical was the biggest draw to the software. It is easy for our staff to learn, and integrates with most software we want it to integrate with.

Sometimes crashes for no reason, system can sometimes run slowly, cannot upload pictures directly into the software from ipad or other devices, must pay for other systems to integrate with software.

We are confident they will continue to be the best solution in the future as we grow from a medium organization into a large organization.

I have loved working with the software... it is easy to use, easy to train folks on, and easy to customize.

The customer service is useless and billing is a nightmare. The company is run incredibly poorly.

All systems have their glitches and technical difficulties which can be annoying at times.

The ability to customize Compulink combined with it's comprehensive functionality make this product the leader in Optometric EHR. Easy to use and easy to train.

Complicated, hard to understand, initial training is mimimal, & expensive to continue. Was so disappointed in the process of it.

Awesome software with every feature a psychologist would ever need, fully integrated.

Compulink is a very easy to learn and intuitive program.

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

US Dollar

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantage includes smart features to help speed documentation and streamline practice workflow. 

Features include specialty specific EHR, practice management, telehealth, patient portal, online scheduling, online bill pay, web registration, appointment reminders, eFax, EPCS, imaging/PACS, lab integration, inventory management, optical POS (for eyecare), analytics, MIPS dashboard, and e-commerce.

For surgical practices, an ASC module is available to pass information between clinic and surgery center. Revenue cycle management services are also available.  Support is provided by Compulink’s live US-based call center with an average response time of 38 seconds.




LongDescription

Treatment Planning

Meaningful Use Certified

Barcode / Ticket Scanning

Practice Management

Order Entry

Customizable Reports

HIPAA Compliant

Charting

Electronic Signature

Communication Management

Patient Intake

Scheduled/Automated Reports

ONC-ATCB Certified

Clinic Interoperability

Accounting

Self Service Portal

EMR/EHR

Claims Scrubbing

E-Prescribing

Handwriting Recognition

Activity Dashboard

Reminders

Decision Support

Medical Billing

Coding Assistance

Billing & Invoicing

Compliance Tracking

For Physical Therapy

Claims Management

Appointment Management

Video Conferencing

Patient Scheduling

Appointment Scheduling

Insurance Eligibility Verification

Patient Records Management

For Optometrists

Initial Assessments

Physician Scheduling

Remote Treatment Planning

For Mental/Behavioral Health

For Medical Purposes

For Healthcare

Physician Management

Patient Communications

Patient Management

Therapy Notes

Onsite Registration

Self Check-in/Check-out

Medication Management

For Dermatologists

For Ophthalmologists

For Podiatrists

For Primary Care

For Orthopedics

For Pain Management

For Urologists

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Compulink Healthcare Solutions

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Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



Compulink Healthcare Solutions vs Prime Suite

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