CounSol's customer service is amazing. My rep gets back with me same day, usually within minutes via phone or email. There are suggestions I have made that end up being implemented. They are always striving to improve features.

It is most helpful to reduce administrative tasks. Reminder phone calls, cards saved on file, filing and billing made easy, clients self scheduling, etc.

There are things I feel could be streamlined and also would like to see more variety in the reports that are available.

Functionality and features are useful and relevant for my business. Support is great!

It is pricey since I only work part-time.

My notes are getting done quicker bc it's easier to get them done, I've realized although it's cheaper and there are some features that are better than my old product, it's not as professional as my old product and doesn't offer as many resources for measures that I would use as a LCSW

The invoice feature, the ease of calendar, birthday emails,

The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

CounSol streamlines my entire practice from appointments to billing. I can add and modify forms at any time and support has been great

I like the format of the program and the ability to customize the dashboard

Initially there was a learning curve for me, however support has always been great