CounSol.com

RATING:

4.8

(866)

About CounSol.com

VOTED BEST VALUE AWARD By Capterra!!! Top Choice for Practice Management! Personalized. Efficient. Complete. Online practice management exactly the way you want it. Offering live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more. Try Us Today to see if you like it as much as our current members do!! Now offering 14 Day Free Trial! (No credit card required). Users can configure a client web portal that allows patients to view emails from users' practices, schedule appointments, pay bills and write in a patient journal. Clients can also access online video and chat sessions with their practitioner. Clients can also receive automated appointment reminders via email, tex...

CounSol.com Pricing

Standard - $49.95/month (Best for practices that do not accept insurance) Standard Plus - $59.95/month (Best for private practices that accept insurance) Premium - $64.95/month (Offer online video and chat sessions, don't accept insurance) Premium Plus - $69.95/month (Accept insurance and offer online video and chat sessions)

Starting price: 

$69.95 per month

Free trial: 

Available

Free version: 

Not Available

Counsol
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CounSol.com Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for CounSol.com

1 - 5 of 869 Reviews

Jennifer

Mental Health Care, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2022

Great EHR for private practice!

User Profile

Jessica

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Been using for 6 years both as an individual and group

CounSol's customer service is amazing. My rep gets back with me same day, usually within minutes via phone or email. There are suggestions I have made that end up being implemented. They are always striving to improve features.

PROS

It is most helpful to reduce administrative tasks. Reminder phone calls, cards saved on file, filing and billing made easy, clients self scheduling, etc.

CONS

There are things I feel could be streamlined and also would like to see more variety in the reports that are available.

Reason for choosing CounSol.com

Cost and features (that weren't added as tack-on costs)

User Profile

Kenneth

Verified reviewer

Mental Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2023

Great program but could use some tweaks.

So far, the customer service is second to none. I really like the lower cost, and I'm very happy with the dashboard interface that shows me at a glace my practice.

PROS

I really like that this EHR completely integrates my notation, billing, and even telehealth. I LOVE the client portal and the ability for others to self-schedule, which I intend on opening to all clients. Now that I'm familiar with the layout, I also really like the way it only takes a couple of clicks to get through the menus.

CONS

I do not like that you cannot create your own internal forms, or that doing so is quite difficult. For example, there is no ready-made Discharge form, and creating one was a bit on the tricky side. Also, it's quite difficult to pull more specialized reports. Reporting is not at all intuitive. One of the things that is quickly frustrating me is there is no way to mark if an appointment was a no-show. But I'm working around all that.

Reason for choosing CounSol.com

The ease of billing and it wasn't reinventing the wheel.

Reasons for switching to CounSol.com

ICANotes was incredibly expensive for the truly outdated interface (you log into a remote dashboard) and really horrible customer service. The others didn't offer the features that were mandatory for our needs.

Brad

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Far Exceeds the Rest!

I have zero complaints and they never have any downtime.

PROS

I love the personal touch and having LIVE customer service, unlike almost all other counseling EHR services that you find out there.

CONS

I really have not found much that I do not like about Counsol. The only thing that I can think of that I have not had luck with is getting them to add a fee so I can recoup clients that use a credit card. being a realist, I know this takes effort in programming so it is not that big of a deal.

Reason for choosing CounSol.com

Price, convenience, no extra fees for text message reminders or claims.

John

Professional Training & Coaching, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Review 2024

PROS

Whenever I have needed help, [sensitive content hidden], was always available to walk me through several issues that I had in the beginning. I very much appreciate his hands on service.

CONS

It is extremely frustrating that I cannot do a large batch export of my session notes by the month unless I go to each client individually to download the month's session notes. I have asked 2 or 3 times to have this issue fixed.

Reason for choosing CounSol.com

Price, and it met most of my needs for the software I wanted.