About CounSol.com

CounSol.com offers a cloud-based practice management solution that includes management tools for electronic medical records (EMR) such as client notes, insurance claims, appointments and billing. It is best suited for solo practitioners and is HIPAA compliant.

Users can configure a client web portal that allows patients to view emails from users' practices, schedule appointments, pay bills and write in a patient journal. Clients can also access online video and chat sessions with their practitioner. Clients can also receive automated appointment reminders via email, text message or phone recording.  

CounSol.com also offers configurable client forms, practice terms and policy agreements, which clients can fill out online. Billing and invoicing to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

726 Reviews of CounSol.com

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(565)

565

4 stars

(144)

144

3 stars

(16)

16

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 726 results

June 2019

Jessica from Indy Child Therapist

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Small Group Private Practice LIFESAVER

Overall, I am staying with CounSol. It allows me to have a virtually paperless practice and automates things that save me both time and money such as self scheduling and appointment reminders. My client report they like the portal and find it relatively easy to use. Although it is customizable, it again is not the prettiest looking thing, although I haven't had any client complaints about this.

Pros

I love almost everything about CounSol! I used it when I was a solo practitioner and have continued as my company has grown into a group practice. What I like: - Electronic intake forms as well as all other forms - FULLY customizable forms including progress notes - Client self scheduling/ Client portal - Online payments - Calendar sync with phone - Secure messaging- staff and clients - Quick claim submission and ERA reconciliation - Customer service- its amazing really!! - Generally accurate monthly payment reports - Appointment reminders via text, email and phone - I also love that they don't tack on costs for features- it is included in the plan you pick!

Cons

I have been with CounSol long enough that I have been able to see them grow, including them implementing suggestions I have personally made for the EHR. That said there are a few things I still don't like: - the interface itself is not as pretty as some of the other ones out there - there can be a lot of button clicking sometimes (this has improved) - my staff report they do not find it intuitive to use - the way the payment report screen handles refunds (however, if you know how it does, then it is easy to account for- just more button clicking) - Use of Office Ally for clearinghouse, but bc of changes on the part of Office Ally not CounSol - They don't have an app and I dislike the mobile view - Not a monthly all clinician view calendar, but there is a weekly one, but it doesn't show openings, just booked appointments

Reasons for Choosing CounSol.com

CounSol has the features I need to be truly paperless, has secure messaging and doesn't add on costs for features!

June 2020

Jill from Free Spirit Counseling

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

A Successful Decision

Overall, using CounSol.com has been a great benefit to my business. I cannot imagine not having the features that I mentioned above. Each feature has helped my business run more smoothly.

Pros

I spent a lot of time researching various software programs to meet the needs of the new counseling center I was opening. I wanted an all-in-one system that would allow for customization with forms, EHR, online counseling, and billing. One of the features I like about this particular program is the client journal. I have several clients who really like that feature. I had set up a practice client and learned about the ins and outs of the program and decided it was the one for me even though it was a little more expensive than some of the others. I have not regretted this decision, as it has come through well for me.

Cons

There has been great improvement of the online platform over these months of COVID-19, but I feel that there may need to be even more improvement. I sometimes still have to use backup platforms due to issues with the online platform at random times. One thing I would also like is to be able to do groups online using this platform.

Reasons for Choosing CounSol.com

TherapyNotes did not have an online platform included, I had heard from a few others that they really struggled with not being able to easily create custom forms with SimplePractice, CounSol.com seemed more simplistic and user friendly than TheraNest.

July 2020

Jeremy from Bridges of Hope Counseling

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Great all in one management tool

Overall I love the company and the product. I briefly looked at others and had another counseling software and had one counselor try to get me to switch, but no luck. Hands down the functionality, ease of use, and price for everything is more than reasonable and worth every penny.

Pros

The ease of using Counsol it amazing! I have everything I need at my fingertips and can do all I need to do in order to successfully treat clients. It makes the administrative part of counseling much easier. The integration of third party payment providers was key and allows me to keep my costs down, without using multiple systems.

Cons

For the longest of time the video portion was incompatible with many of the clients I served. I believe that has improved but I do not use it. The only other part which I would love to see improved is the form function. It would be nice, but doesn't take away from their quality, if some of the "standard" forms were already pre loaded.

May 2020

Rachel from Rachel W Blogg, LCSW, PA

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

May 2020

Lots of positives and can be a much better product with changes

My notes are getting done quicker bc it's easier to get them done, I've realized although it's cheaper and there are some features that are better than my old product, it's not as professional as my old product and doesn't offer as many resources for measures that I would use as a LCSW

Pros

The invoice feature, the ease of calendar, birthday emails,

Cons

The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

May 2020

Alice from Dr. Samantha Dreyer, Psychologist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Everything I Need

It has been FABULOUS!

Pros

Counsol.com is a one-stop shop. I use it for every aspect of my practice management, from scheduling to billing, filing insurance claims and accepting credit cards, patient records, and video sessions. It is very easy to use, and when I do have the occasional question, I can usually find an answer in the user help section. If I can't, I know that if I send a request for help, it will come as fast as they can provide it and always within 24 hours. When I needed to add the video sessions to my account in response to the pandemic, they had me set up in less than a day. Counsol.com is also VERY responsive to suggestions for improving the platform. In the time that I have been using it (about 6 years), they have increased functionality to include "sticky notes" for files and reminders of unfinished progress notes, converted from ICD9 to ICD10 seamlessly, and added Wiley Treatment Planners as an option, just to name a few of the improvements.

Cons

The only thing I'd like to see changed, currently, is a tweak to the video sessions so that they show how much time has elapsed, not just tell me when the session is "supposed" to end.

Reasons for Choosing CounSol.com

I chose Counsol.com because it was reasonably priced with a guarantee that my monthly bill would not increase unless I chose to add video sessions (an optional feature which I thought I might one day want, but didn't utilize until the pandemic) for the life of my account, I could access my files in perpetuity, and it was strongly recommended by a colleague who raved about their customer service (which I can also attest to - I love my account manager, [SENSITIVE CONTENT HIDDEN]).