CounSol.com Software

CounSol.com Software

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About CounSol.com

CounSol.com offers a cloud-based practice management solution that includes management tools for electronic medical records (EMR) such as client notes, insurance claims, appointments and billing. It is best suited for solo practitioners and is HIPAA compliant. Users can configure a client web portal that allows patients to view emails from users' practices, schedule appointments, pay bills and write in a patient journal. Clients can also access online video and chat sessions with their practitioner. Clients can also receive automated appointment reminders via email, text message or phone recording. CounSol.com also offers configurable client forms, practice terms and policy agreements, which clients can fill out online. Billing and invoicing tools support in...

CounSol.com Pricing

Standard - $49.95/month (Best for practices that do not accept insurance) Standard Plus - $59.95/month (Best for private practices that accept insurance) Premium - $64.95/month (Offer online video and chat sessions, don't accept insurance) Premium Plus - $69.95/month (Accept insurance and offer online video and chat sessions)

Starting price: 

$49.95 per month

Free trial: 

Available

Free version: 

Not Available

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CounSol.com billing

CounSol.com User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 813 reviews

Jennifer

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Great EHR for private practice!

User Profile

Jessica

Verified reviewer

Company size: 2-10 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2019

Small Group Private Practice LIFESAVER

Overall, I am staying with CounSol. It allows me to have a virtually paperless practice and automates things that save me both time and money such as self scheduling and appointment reminders. My client report they like the portal and find it relatively easy to use. Although it is customizable, it again is not the prettiest looking thing, although I haven't had any client complaints about this.

Pros

I love almost everything about CounSol! I used it when I was a solo practitioner and have continued as my company has grown into a group practice. What I like: - Electronic intake forms as well as all other forms - FULLY customizable forms including progress notes - Client self scheduling/ Client portal - Online payments - Calendar sync with phone - Secure messaging- staff and clients - Quick claim submission and ERA reconciliation - Customer service- its amazing really!! - Generally accurate monthly payment reports - Appointment reminders via text, email and phone - I also love that they don't tack on costs for features- it is included in the plan you pick!

Cons

I have been with CounSol long enough that I have been able to see them grow, including them implementing suggestions I have personally made for the EHR. That said there are a few things I still don't like: - the interface itself is not as pretty as some of the other ones out there - there can be a lot of button clicking sometimes (this has improved) - my staff report they do not find it intuitive to use - the way the payment report screen handles refunds (however, if you know how it does, then it is easy to account for- just more button clicking) - Use of Office Ally for clearinghouse, but bc of changes on the part of Office Ally not CounSol - They don't have an app and I dislike the mobile view - Not a monthly all clinician view calendar, but there is a weekly one, but it doesn't show openings, just booked appointments

Reasons for choosing CounSol.com

CounSol has the features I need to be truly paperless, has secure messaging and doesn't add on costs for features!

Amanda

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Excellent program and customer service!!!!

The program works amazingly, and I have referred several colleagues already, but the customer service is outstanding as well. I am certain you can find programs that do comparable things, but you will not find another program that has customer service like Counsol.com. I could not have done this on my own with the new learner curves I had just going out on my own in new practice without the help of Jonathan, my support person with Counsol.com. So, between the ease of the program, all the time this program saves me to actually enjoy my free time again as sole provider and owner of my practice and the absolute outstanding customer service, I highly recommend this program to anyone in field!

Pros

For someone who runs their own practice by themselves, this has made my job so much easier!!! It's like having a secretary without having one and has given me my free time back to actually enjoy my days off. The clients being able to schedule themselves and connecting my ERA's and Square one accounts is amazing. In just a few short clicks of the mouse, all my payments are registered, it's fantastic. As well as the clients being able to access the portal and enter all their own information makes setting up new clients so much easier!

Cons

Nothing, except I wish I would have started with this program versus having to transfer all my clients two years into my practice.

Reasons for choosing CounSol.com

Customer Service was way better with Counsol.com and I like the ease of use better with Counsol.com

Reasons for switching to CounSol.com

Therabill was not user friendly for appointments, scheduling, paperwork etc. and it was also way overpriced for not being user friendly and somewhat archaic.

Rachel

Company size: 1 employee

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

May 2020

Lots of positives and can be a much better product with changes

My notes are getting done quicker bc it's easier to get them done, I've realized although it's cheaper and there are some features that are better than my old product, it's not as professional as my old product and doesn't offer as many resources for measures that I would use as a LCSW

Pros

The invoice feature, the ease of calendar, birthday emails,

Cons

The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

Reasons for switching to CounSol.com

Valant was costly however it's definitely worth it for many of the features that I would like for my profession although the ease of CounSol in certain aspects is better. Would really like it if CounSol could step it up and become more competitive with the professionalism of intakes, measures and notes as Valant.

Cheryl

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

A professional platform for someone who isn't tech savvy

Pros

I appreciate the ease of use, the easy-to-follow user guide & the responsive staff who have been helpful.

Cons

There is A LOT of tasks that need to be done to create portal settings unique to my practice.

Reasons for choosing CounSol.com

These platforms seemed more expensive.

Reasons for switching to CounSol.com

The previous portal wasn't as visually appealing or easy to use for me or my clients. I DID love that they had the surveys already in place.

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