I love that all of the client's information is readily available and displayed on their page. It is easy to use and navigate from page to page.

I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for. I love how I can track my progress and see how I am meeting the needs of the clients that I see. I love the fact that there is a contact tab and it shows everyone who has a release for information.

I do not like that if I put the date of a service before putting in the notes, the date does not always save to the signature page and I have to put the date back in.

Overall, the experience has been pretty smooth and comfortable. Any time I have run into difficulty I have had great support from the employees at Credible.

Clinical documentation, scheduling, and team communication are all in one place. This software lets our therapists and behavioral health techs get everything they need completed under one roof with ease. The user interface is friendly and can be learned quickly. There is continuous support from the Credible team that can be accessed from live online chat and phone calls, and the support ticket submission system is great when you need help with a progress or have an issue that needs to be looked into.

Some employees report system outages and lose the notes they are writing, but this is usually due to leaving the EHR open and unattended for too long, at which point the system will log them out to protect the risk of PHI information being left open and unattended.

The company started with a good product . It has not been managed well to improve performance and reliability. The is not new generation product coming and only add on to existing. Does meet regs on

Ability to use custom forms and BI reports

Maintenance updates break things and cause issues to resolve related to it. Having to touch every workstation to reset browser each time. Data center is not reliable and has issues with performance and consistency over time.

There are many features that we like about Credible: ease of use, reporting, and administration. Credible is easy to use and only takes a few days for new staff to get up to speed with Credible. Credible has four levels of reporting: advanced search, export/import, Ad hoc queries, and business intelligence. These levels enable staff to quickly pull data from Credible and our IT department to create complex reports. Administering Credible is nicely organized in an Admin tab and is supported with plenty of documentation and training courses. Credible also has a robust security matrix that allows us to assign specific access to staff to keep data secure.

We least like that Credible does not have integration with our financial software and we would like to see more form enhancements.

This product is more intuitive than our last one. It is easy to navigate and most staff have adapted quite well.

Not as many internal validations as we would like; customer support could be better; form builder could have more features.

We have been using Credible for 5 years and has been an overall good basic product to support clinical documentation and data.

Compared to our previous product Credible is a great step up. It has a logical flow for clinicians and has the ability to add on functionality for data reporting and be our information system for clinical work.

Information does not populate easily from one document to another. Everything has to go through the scheduling module vs. being dynamic between forms and schedule causing a lot of clicks and duplicative work. More decion making support and workflows could be incorporated to move the agency towards value based care and the integration of credible to video platforms or vice versa for use on tablets for direct client access.

Credible has a robust RCM functionality. It has greatly increased claim management.

Credible has merged with Qualifacts which has open the doors to many new resources.

Many of their updates have unintended consequences that need patches later.

the experience with Credible has been positive for the majority of the time, with all software you can and do see issues that happen form time to time. staff seem please and are happy with how easy it is to enter notes.

Credible is easy to use and easy to train new staff on use. for most users the interface is simple , a little dated but works well. most of the users can get to areas of the software to complete paperwork easily. we rarely have to deal with the website and software being down.

the interface is a little dated, needs to be updated to some newer technology. having a few more options to hide parts of the software for users instead of giving them access error messages when they try to use parts that are restricted. the restrictions still need to exist but removing the view/buttons for access would clean up the interface considerable.

My experience with Credible has been okay. The website aesthetic is outdated, however typing notes and other documentation is fairly simple. Despite the slowness and glitches in the system, I have been able to maintain my records.

Credible has really great features for scheduling and having team views. I also like that myself or a colleague can create a to-do list for me directly on the platform. I like the view of the scheduler, as I am a very visual person and appreciate the layout.

Credible tends to create issues with not saving notes or not being able to log on to the platform. I have been in the middle of assessments and the website doesn’t show all questions and content in the area I’m working on. Additionally, it can be very slow which creates a backup on documentation.

It is fairly self explanatory, has integrated e-prescription platform, embedded guide to help with making sure you are documenting enough to bill the right level of care.

no way to track lab results, not medically friendly for psychiatrists

Overall I'm extremely satisfied with Credible.

Credible is a robust cloud-based EHR system that is one of the few keeping current and compliant with State-provider changes, integrating billing and data standards in a timely manner and rolling out updates to end users successfully. At the same time, Credible is able to provide flexibility and customization in the system's configurations. Credible boasts both a strong patient portal, advanced search features and a BI module. Client scheduling, service entry, support documentation, claim processing and reporting is all simple and effective, making monitoring treatment progress consitent and available to share between healthcare providers. With the most recent shift to telehealth, Credible was able to help providers quickly adapt to impove productivity, shile still providing complete information about clients, even via remote points of care.

The Credible Plan (TX Plan or Service Plan) is difficult to train team members on its functionality and has an overall difficult workflow. The storage cost assessed for document attachments is not at all competitive.

The customer service has been stellar. I can't say enough about that. The product affords us ability to document in a concurrent manner, no matter the location of the service provided. We speak very highly of Credible.

We find Credible to be intuitive, flexible, relevant and applicable to our field (behavioral health care/ community mental health). The company teaches you how to do things instead of making you rely on them for every tweak or change. Transparency is truly appreciated. We appreciate the ability to complete progress notes in a shorter time frame, use of a mobile platform and ability to use in disconnected mode.

Trying to make things better than they already are means bugs are bound to happen. Credible has had some growing pains, leading to latency and temporarily-diminished ability to use the system to its full capacity. The company's transparency is VERY much appreciated in regards to issues experienced; timely communication about issues make it a little less painful when things don't go as planned for that moment.

Doing anything in Credible is arduous. There are so many clicks to get anything done. Filling out a super bill (which of course requires numerous clicks) is required for every form entered in the system, even though most forms are non-billable. Phone notes take many (I think in the teens, and I am not exaggerating) steps and o enter, and they are not easily routed between staff. If another staff enter opens an encounter on the schedule, and then I open it as a prescriber, and then go to another tab, when I try to go back to it from the schedule, it has reverted to the staff who originally opened it, and there is a multiple step process for me to retrieve it. The prescribing process is tedious. Each medication has to be sent separately, and the pharmacy selected for each script (it will not just default to the preferred pharmacy). Most fields do not carry over from one note to another. The system frequently lags, and updates seem to be rolled out with no warning, and without adequate testing. I do not use the electronic lab ordering because it also requires many steps, and with the tediousness of the rest of the note, I do not have time to do that. It is much quicker to enter a paper order. Credible support staff are not knowledgeable, and seem much more concerned with “closing tickets” than resolving problems. Since switching to Credible, my days have been spent endlessly clicking to get through forms, which has taken away from the attention that I can give to my patients.

Nothing. It is by far the worst system I have ever used, and I have used several others.

It is hard to choose what I like least about Credible. There are so many things. Time is money. Credible takes much more time to use than other systems I have used, and so productivity is significantly decreased. The orders and services of other providers show up on my Home Screen, which I suspect is a HIPPA violation, since many of them are not my patients.

We have had a lot of transition in the support staff assigned to us as we are an outlier state. The package continues to get more expensive and some of the special features are add on costs. It is a very robust system and is set up very well for behavioral health services. It offers a lot of end user set up which also is very nice.

The ability to run immediate reports on many data points is a fantastic tool. It also is pretty user friendly in terms of layout and understandability.

Printing out information can be problematic in the format that is concise. The business office doesn't always like the way it is able to report finances.

We were Credible's first customer. We've used this platform for over 20 years. What we have experienced in the last two and a half years is a deterioration in attention to customers' needs. Qualifacts has abandoned Credible's focus on creating a product that works and provides real value to its customers. Their inattention has made the product less robust, less innovative, and now, just a glitchy as any other platform. If it wasn't so expensive - time and money, we would seriously look elsewhere.

I like the ability to work in the field using Credible Mobile.

Since Qualifacts purchased Credible the attention to the community-based components of the software have suffered. Glitches and bugs that have been brought to the attention of Qualifacts remain unresolved. Software updates are pushed out without thorough testing causing "unintended" consequences that impact the everyday functionality of the software.

So the company I work decided to switch and we are going on our 1 year mark and the problem is not with the software itself because if we could get Credible employees to help or ones that ACTUALLY know what they are doing it would be a great software. BUT every time you contact Credible to get help with something they just read what is on the Credible Help Link. Which we have already went to trying to figure it out and that link make no since for in imperfect world. If the world was ideal and nothing went wrong then it would be good but for this imperfect world the help link is TERRIBLE. So needless to say the staff is constantly changing so our implementation was a complete waste of money we ended up paying staff hourly to fix it on top of the implementation fees!! When we contact them for issues we have it takes so long for a respond. The software messes up constantly due to one employee telling up to setup the billing matrix one way and another saying that was wrong. NOTHING is working the way it should at this rate we would be better to go back to paper claims!!

Everything is right under the client chart. You can access billing , clinical ,claims and much more straight when you open up the client chart.

BILLING MATRIX SETUP, NO knowledge employees of credible, long wait times for answering of questions, COST of SOFTWARE monthly along with implementation cost. How the software never works the way it should and the employees don't even know how to fix why it is not working.

Good

Credible's Knowledge base and Learning Management System (LMS) training website are very useful. We had a training domain set up to allow staff to practice before going live. Credible has a team that provides as well. The support team is contacted via “task ticket”. There is a fee involved with this feature which is built into our contract. Credible facilitates an end user training as part of the final stages of going live. Additionally we have direct contacts for Credible like our Senior Partner relationship manager as well.

There are some limitations with prescribing / ordering medication.

Overall good. It is an adaptable program that can meet you company's specific needs.

Easy for front staff to use regarding notes and service planning

reporting is complicated unless you are set up correctly from the onset.

The application is fairly easy to use and has some ability to create workflows that align with the clinical care programs and staff provide to clients. Basic client and service data is easy to report and/or extract for end-users who are non-technical in nature.

Ability to build intelligence into forms and data fields is limited, which leads to significant duplicate and/or manual entry of data in order to comply with state, federal and internal organizational data collection needs.

Benefits of Credible include the ability to navigate from one task to another with ease and dependability. I have not come across a situation where information is lost or skewed, and there is rarely a time where Credible is down, excluding maintenance times that are scheduled during down times.

I like Credible because everything that we need to do our scheduling, billing, AR, documentation - everything - is all in one program that can be modified to fit our needs. It's easy to run reports, post payments, and bill out for services!

There are currently a lot of workarounds that we have had to put into place to get specific outcomes, such as diagnosis codes with modifiers and printing submission forms with specific criteria in the right places. This makes it tedious for some tasks.

Configurability, flexibility, forms, support team.

When upgrades are made the functionality of some areas are effected and end up not working. Tired of hearing this is a known problem when we bring an issue to their attention - they should let us know to avoid issues. Some issues are still not resolved 3 years after discover, just get messages the tech team is working on it! Recent example - one upgrade allowed all E&M billing to default to the highest level or reimbursement regardless of the level we selected. We found issue by accident - this is FRAUD and we never knew it was a problem.

CREDIBLE was frequently down leaving our prescribers with no information for patient appointments. The system was riddled with flaws that remained unaddressed. On one occasion over 70 patients were found to not have the medication issued and imputed in the EMR by staff in the record which had the potential of causing fatal medication administration errors due to record not saving inputted data correctly. This EMR is extremely costly for what it offers and customer service is horrific.

The only pro for this EMR was that it was customizable.

This EMR averaged weekly outages of over 5 hours for a community mental health center that served 3500 patients. Additionally Credible was not responsive to problems with some submitted tickets going unresolved for over 5 years.

Credible has been good for what we utilize it for. Unfortunately, the main staff who was in implementation of Credible was hired by Credible. She did not share a lot of her knowledge before leaving and it has been hard to get a full training. We have had a lot of PRM change and it would be nice if they could meet with you in person once a year.

The ease of using this software is great. When we have auditors come in they are amazed on how easy it is to navigate through the records.

When they do updates and change the way things worked before. There are times when the system is having issues and it is hard to reach someone to let them know.

We are a provider of many types of services from behavioral health to adult and pediatric developmental disability services. Credible has worked fairy well for us across our departments. It is best suited for our BH services but the customizable forms and services have worked for all other service.

The Credible Care app is lacking several features that the website has. Many of those features are necessary for the front line staff so they have to use the website on their mi Ike devices instead.

I like that i can have access to my online schedule from wherever i am and whenever i need. Because of my job i work a lot in the community and this helps me to keep my schedule straight and keep my clients information secure.

There are always a lot of bugs that have to be fixed in this program. It's tailored to our specific needs but there is also a lot that happens without cause ti and that can be very frustrating because it sets back an entire schedule.