Crystal Practice Management Software


Crystal Practice Management is a cloud-based medical practice management solution for small and midsize businesses. The solution can also be deployed on-premise for optometric offices. This suite includes electronic medical records, billing, patient scheduling, radiology information systems and accounting applications. It also provides capabilities for e-prescribing, SOAP notes, claims reporting, room scheduling and more.

Crystal Practice Management allows practitioners to handle inventory management, as it allows them to track lab orders, monitor how many frames are in stock and compare their purchase price against the sales price. When a frame is added to an invoice and purchased, the inventory is automatically updated in the system.

Crystal Practice Management helps in patient and staff scheduling through search options, color-coded appointments, multi-doctor scheduling and daily or monthly views in the calendar. Medical practices can also capture patient’s information through online forms.

Support is offered via training videos, online forum and phone. A typical support call involves a technician logging into the system remotely and fixing any issues directly.

Billing
Billing

Billing

Inventory

Inventory

Scheduling

Scheduling

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



9 Reviews of Crystal Practice Management

Overall rating

4.5 / 5 stars

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Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Crystal Practice Management was one of the best choices when we switched.

Pros

They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies.

Cons

Our billing is still a little confusing but still better than what it was.

Review Source: Capterra

Cherlyn from BOND FAMILY EYE CARE

Ease-of-use

Value for money

Customer support

Functionality

April 2018

User friendly.

Pros

Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record.

Cons

Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen.

Review Source: Capterra

Addison from Eye Care

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Crystal Practice Management is the only software we use in our optometrist office and we love it!

Pros

Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc).

Cons

I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con.

Review Source: Capterra

Jeff from Fullerton Vision Center

Specialty:  Optometry

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2017

Crystal PM

The best part is there is no cost for machine integration into Crystal PM.

Pros

A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM.

Cons

Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch.

Review Source

Desiree from Bee Cave Vision Center

Specialty:  Optometry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Wish we would have switched a couple of years ago!

Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program.

Pros

The program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated.

Review Source

Tabatha from Marcoe Family Eyecare

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

I love this program

This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc.

Pros

the ability to update every so often and bring n\more to the table!

Cons

None!

Review Source: Capterra

David from EyecareMAXS

Ease-of-use

Customer support

February 2015

If you are looking for software, you are crazy if you don't consider Crystal!

I have used 5 different software programs through the years. Crystal is by far the easiest to used and to customize layouts. Help is always available. Yes, they sometime have to call back, but they always do so quickly. Help has always been courteous and they quickly solve my problems. It is the most reliable system. Previous software from other companies always seems to have glitches. It is also a great value.

Review Source: Capterra

Sally from Jacobsen Eye Care

Ease-of-use

Customer support

July 2014

Customer service declining

We started up with CPM in June of 2011. One of the deciding factors was the reviews online showed a strong customer service. They were very helpful in the start up, yes this software is very customizable, in fact you have to create all of your forms and they did help with the process. Unfortunately over the past couple of years we have found that you are no longer able to reach anyone in customer service, you always have to leave a message and wait to be called back. When they do call back, you are treated as if you are a nuisance, never helpful and usually very condescending. Another frustrating feature with Crystal is when they have an update they never inform you as to what the improvement is or even how to implement it, you will find a brief and abbreviated log listing the changes with absolutely no descriptions. Training is not a priority. Buyer beware, if you are very tech savvy you may be fine with crystal, if you need training and a complete program (predesigned) you may want to avoid this one.

Review Source: Capterra

Carolanne from Brain & Eye Connection Vision Clinic

Ease-of-use

Customer support

March 2013

Easy to Use

This program is AWESOME!

Pros

The software is easy to use, highly customizable, simple, and very versitile.

Customized letters are easy to generate.

Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well.

Recurring appts are an excellent feature as well.

This software is an excellent program for general practices and specialty optometry practices that have unique testing needs.

Cons

The software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway.

Review Source: Capterra

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