Crystal Practice Management software


8 reviews(4.5/5)
8 reviews(4.5/5)

Crystal Practice Management is a cloud-based medical practice management solution for small and midsize businesses. The solution can also be deployed on-premise for optometric offices. This suite includes electronic medical records, billing, patient scheduling, radiology information systems and accounting applications. It also provides capabilities for e-prescribing, SOAP notes, claims reporting, room scheduling and more.

Crystal Practice Management allows practitioners to handle inventory management, as it allows them to track lab orders, monitor how many frames are in stock and compare their purchase price against the sales price. When a frame is added to an invoice and purchased, the inventory is automatically updated in the system.

Crystal Practice Management helps in patient and staff scheduling through search options, color-coded appointments, multi-doctor scheduling and daily or monthly views in the calendar. Medical practices can also capture patient’s information through online forms.

Support is offered via training videos, online forum and phone. A typical support call involves a technician logging into the system remotely and fixing any issues directly.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

8 Reviews of Crystal Practice Management

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  • Cherlyn from BOND FAMILY EYE CARE

    April 2018

    User friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record.

    Cons

    Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Addison from Eye Care

    October 2017

    Crystal Practice Management is the only software we use in our optometrist office and we love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc).

    Cons

    I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Fullerton Vision Center

    Specialty: Optometry

    Number of employees: 2-10 employees

    September 2017

    Crystal PM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The best part is there is no cost for machine integration into Crystal PM.

    Pros

    A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM.

    Cons

    Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Desiree from Bee Cave Vision Center

    Specialty: Optometry

    Number of employees: 2-10 employees

    September 2017

    Wish we would have switched a couple of years ago!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program.

    Pros

    The program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tabatha from Marcoe Family Eyecare

    Number of employees: 2-10 employees

    November 2016

    I love this program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc.

    Pros

    the ability to update every so often and bring n\more to the table!

    Cons

    None!

    Review Source: Capterra
  • David from EyecareMAXS

    February 2015

    If you are looking for software, you are crazy if you don't consider Crystal!

    Ease-of-use
    Quality
    Support

    I have used 5 different software programs through the years. Crystal is by far the easiest to used and to customize layouts. Help is always available. Yes, they sometime have to call back, but they always do so quickly. Help has always been courteous and they quickly solve my problems. It is the most reliable system. Previous software from other companies always seems to have glitches. It is also a great value.

    Review Source: Capterra
  • Sally from Jacobsen Eye Care

    July 2014

    Customer service declining

    Ease-of-use
    Quality
    Support

    We started up with CPM in June of 2011. One of the deciding factors was the reviews online showed a strong customer service. They were very helpful in the start up, yes this software is very customizable, in fact you have to create all of your forms and they did help with the process. Unfortunately over the past couple of years we have found that you are no longer able to reach anyone in customer service, you always have to leave a message and wait to be called back. When they do call back, you are treated as if you are a nuisance, never helpful and usually very condescending. Another frustrating feature with Crystal is when they have an update they never inform you as to what the improvement is or even how to implement it, you will find a brief and abbreviated log listing the changes with absolutely no descriptions. Training is not a priority. Buyer beware, if you are very tech savvy you may be fine with crystal, if you need training and a complete program (predesigned) you may want to avoid this one.

    Review Source: Capterra
  • Carolanne from Brain & Eye Connection Vision Clinic

    March 2013

    Easy to Use

    Ease-of-use
    Quality
    Support

    This program is AWESOME!

    Pros

    The software is easy to use, highly customizable, simple, and very versitile.

    Customized letters are easy to generate.

    Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well.

    Recurring appts are an excellent feature as well.

    This software is an excellent program for general practices and specialty optometry practices that have unique testing needs.

    Cons

    The software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway.

    Review Source: Capterra
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