--- title: "Crystal Practice Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Crystal Practice Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Crystal Practice Management is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/crystal-pm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Optometry Software](https://www.softwareadvice.com/medical/optometry-software-comparison/) / [Crystal Practice Management](https://www.softwareadvice.com/medical/crystal-pm-profile/) / Crystal Practice Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/crystal-pm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/crystal-pm-profile/alternatives/) # Crystal Practice Management User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 38 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 22 reviews (58%) - 4 stars: 11 reviews (29%) - 3 stars: 2 reviews (5%) - 2 stars: 1 reviews (3%) - 1 star: 2 reviews (5%) ### Most mentioned pros - The customer service at CrystalPM is incredible. When it comes to editing your record templates, office letters, integration with other equipment, etc. - We only run our optical department through Crystal and it has the best optical program especially for the money. - It's been very nice being able to easily access customer support whenever we have a question. ### Most mentioned cons - It was not easy and had difficult (and still not successful ) in implementing onto the MacBook platform ## Crystal Practice Management customer reviews Showing reviews 1-25 of 38 (page 1). ### Disappointing EHR implementation and contract termination experience - Overall rating: 1/5 - Reviewer: MICHAEL G. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered **Disappointing EHR implementation and contract termination experience** I'm an independent optometrist and practice owner who selected Crystal Practice Management for a new clinic. Unfortunately, our implementation experience fell significantly short of expectations. During our initial operations, we experienced difficulties reliably processing patient payments, interruptions in clinical documentation, and problems locating and completing patient encounters. We also encountered challenges integrating DigitalOptometrics into our hybrid in-person and remote examination workflow. I want to acknowledge that Crystal's training and support personnel were professional and made genuine efforts to help. Nevertheless, we invested substantial time troubleshooting without establishing a workflow we felt confident using for patient care. On October 2, 2026, I formally requested termination and reimbursement of two months of subscription fees, citing the operational issues we experienced. On October 19, Crystal's billing department responded that early cancellation would require payment of the remaining ten months, totaling $11,587.50. I dispute that charge, and the matter remains unresolved. My advice to other independent practice owners is to thoroughly test clinical documentation, payment processing, equipment integration, and remote examination workflows before committing to a long-term EHR agreement. Carefully review the termination and warranty provisions as well. This reflects my experience with Crystal, and I recognize other practices may have different experiences. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Crystal's greatest strength is its people. Throughout our implementation, the training and support teams were professional, patient, responsive, and genuinely committed to helping us succeed. They consistently made themselves available to troubleshoot issues and guide our staff. I appreciated their dedication and willingness to help, even when the software itself fell short of our expectations. #### Cons In my experience, Crystal's technology feels like it hasn't meaningfully evolved in a decade. The platform struggled with basic clinical workflows, patient documentation, integrated payment processing, and equipment connectivity. We encountered interruptions where information appeared to disappear or patient records became difficult to locate and complete. These inefficiencies cost valuable time and undermined our confidence during the opening of a new practice. Despite these challenges, Crystal demanded $11,587.50 to terminate our agreement early. For a modern optometry practice, especially one incorporating remote care, I found the technology outdated and the contractual response deeply disappointing. --- ### Crystal Practice Management Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We have had CPM for about 10 years now and overall we are happy with it. It is very customizable which our Doctors love. On the flip side as updates are released we have lost some customization over the years which is frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] is so helpful to our practice! She answers questions/emails quickly and efficiently! She has helped us time after time and we value her expertise. #### Cons Schedule changes can be long and labor intensive. I.e. assigning one doctors schedule to another doctor, one should not have to click on each day of the schedule to re-assign appointments. --- ### If You Get [sensitive content hidden] at Crystal Support, You’re in Great Hands - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have been working on several backend issues to make our Crystal server more efficient and reliable, especially because we have experienced ongoing problems with the server crashing and other technical issues. Over time, I spoke with several different people at Crystal trying to get these problems resolved, but it often felt like the issues were either not fully understood, not communicated correctly, or never completely fixed. Then one day, [sensitive content hidden] took over helping us, and the difference was incredible. [sensitive content hidden] is genuinely one of the most patient, knowledgeable, and dedicated support professionals I have ever worked with. He is outrageously good at his job, especially when it comes to troubleshooting complicated problems. He doesn't just try a quick fix and move on, he takes the time to actually understand what is happening, figure out the root of the problem, and make sure everything is working the way it should. There was one day when [sensitive content hidden] spent nearly five hours on the phone with us, working alongside our IT team to set up and organize a large number of files and address issues with our system. At no point did he make us feel rushed or like we were taking up too much of his time. He remained patient, professional, knowledgeable, and determined to get everything taken care of. On top of all of that, [sensitive content hidden] is genuinely hilarious. When you are spending hours on the phone troubleshooting technical issues, having someone who can make you laugh and keep the experience positive makes such a difference. He has a great personality and somehow manages to make even the most frustrating technical problems enjoyable to work through. What stands out most is that [sensitive content hidden] genuinely seems to care about the people he helps. You can tell that he takes pride in his work and truly enjoys what he does. After having so much difficulty getting our server issues addressed, having someone like [sensitive content hidden] step in and actually listen, troubleshoot, and follow through has completely changed our experience with Crystal support. If you ever need technical help with Crystal Practice Management, consider yourself extremely lucky if you get the opportunity to work with [sensitive content hidden]. He is an incredible asset to the company, and Crystal is very fortunate to have someone who represents their support team as well as he does. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Crystal has a lot of great features that help keep our practice organized and make our overall workflow much smoother and more efficient. #### Cons The biggest downside is the server performance. It can be very slow and crashes frequently, which can be frustrating and disruptive during a busy workday. --- ### Don of Sacramento - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pleased with the ease, organization and pathways to logging in and uploading the electronic medical records #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was tremendous with crystal support, She was professional , courtesy, patient and knowledgeable #### Cons It was not easy and had difficult (and still not successful ) in implementing onto the MacBook platform --- ### [sensitive content hidden] the best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Crystal Practice Management has been positive. The system provides useful tools for managing our practice, and the support has been excellent. [sensitive content hidden] has been the best representative I have worked with—he was incredibly helpful, patient, and knowledgeable, and made the entire support experience easy and stress-free. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Crystal Practice Management has helpful features that make managing day-to-day practice operations more organized and efficient. The biggest positive for me has been the customer support, especially [sensitive content hidden]. He was extremely helpful, knowledgeable, responsive, and went above and beyond to help me resolve my questions. #### Cons There can occasionally be issues or confusion with certain features, and some processes could be more streamlined. However, having a great support representative like [sensitive content hidden] available makes a huge difference when questions or issues come up. --- ### Amazing and efficient customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service at CrystalPM is incredible. When it comes to editing your record templates, office letters, integration with other equipment, etc. they make it so easy to answer your questions themselves or by providing helpful articles to review on their website. I was having difficulty with my letters not generating correctly, and the medical records department was able to resolve the issue in a promptly manner. #### Cons I do not have any cons with CrystalPM at the moment and I am very satisfied with my EHR for my vision therapy office. --- ### 5 out of 5 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been wonderful. Crystal Practice Management is a great company and I have not had any issues ever! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have used Crystal Practice Management at my office for over 6 years and every person I’ve connected with there has been great and goes above and beyond. [sensitive content hidden] has helped me on multiple occasions with any technical support, always able to answer and solve my questions or issues. [sensitive content hidden] have been most wonderful too. #### Cons I am not good at creating and editing the layout of my exam records (could just be me though) so if that could be made even more user friendly that may help? But otherwise someone on the Crystal team is always willing and able to help me make edits. --- ### Best Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customization and the way they work with you is amazing. They are also quick to help and teach. They have been adding so many new features to better the software and they love suggestions and feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support is wonderful. I always get a response within 24 hours at the most but I normally wait no longer that a couple of hours. The help they give is also amazing and you don't deal with a bunch of random people but people that have assisted you before and you begin to recognize names and voices. #### Cons Bugs and Issues- There is always going to be bugs and issues with any software and no one is ever going to like them. Patient Communication- Patient communication could use some upgrades to be more efficient. --- ### Best OptometrySoftware Ever - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Love it! Easy to use. Takes a some getting use at first like any other software. But once you are familiar with it, very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tech support’s prompt response when ever we run into glitches. Though more often than not it is due to hardware issues and not the program itself. #### Cons Having to set it up initially. Took some time to figure out what I wanted office templates to look like and what would work best for our office. --- ### Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Amazing. It's been very nice being able to easily access customer support whenever we have a question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is amazing, very convenient and the training staff is very knowledgeable. We only run our optical department through Crystal and it has the best optical program especially for the money. #### Cons That there isn't premade templates to choose from for the custom invoices & statements. The way that the billing is done and how it shows up on a statement is sometimes very confusing. --- ### You are now about to enter 'The Twilight Zone' - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Inconsolably Catastrophic. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum? #### Cons That I chose it. Wish I never got it. Utterly devastating to lose it all. --- ### Office Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For the most part, it works, but there are facets that are not reasonable for even a small clinic. Documentation is tedious, in order to add components you need for a Patient chart, you have to utilize what is in the system & make do. For Example: Pharmacy - we need the preferred pharmacy for each Patient. We had to utilize "other referral" to enter it. On our Intake forms, we had to basically recreate the form to add the needed information when updating a Patient's chart each visit. Your tech team is very good - they know Crystal very well, what it will do, what it won't do, so that saves time. They are willing to assist with work-arounds and showing me how to find what I am looking for. I appreciate their help as we rely on them regularly. Please provide them huge kudos! Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use, user friendly, has the important information needed to schedule Patients, to keep information on their visits, record notes/chart, etc. #### Cons The changes Crystal makes sometimes does not make sense - for example, in the billing section - you have to check a box in order to look up diagnosis codes, then add it to the list of codes needed to bill by clicking an arrow, then if there are old codes that are not needed, you have to arrow those over to the other side and save. If the codes are in the wrong order, you have to arrow up or down. . .very time consuming. . .the old way you could remove diagnosis codes by holding down shift, then selecting all of the codes not needed & delete them. None of this arrow, arrow, arrow stuff, then save. . .before they auto-saved. Very time consuming for a Biller. --- ### I love this program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ability to update every so often and bring n\more to the table! #### Cons None! --- ### Crystal EHR - Overall rating: 4/5 - Reviewer: Lexie I. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the system was nice but I would rather invest in a system that has more updated features. Crystal requires a lot of updating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The record management is user friendly and appealing to the common user. It was easy to navigate and customize. #### Cons The program lacks some of the more appealing features of newer electronic healthcare systems such as single screen layouts. --- ### If you are looking for software, you are crazy if you don't consider Crystal! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered I have used 5 different software programs through the years. Crystal is by far the easiest to used and to customize layouts. Help is always available. Yes, they sometime have to call back, but they always do so quickly. Help has always been courteous and they quickly solve my problems. It is the most reliable system. Previous software from other companies always seems to have glitches. It is also a great value. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Crystal PM EMR provides value and great support! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have used Crystal PM for 15 years and their support has been great! I would definitely recommend the software for single location offices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Crystal PM continues to improve their software with refinements and 3rd party integrations. Their 3rd party integrations has helped us with improved efficiency and increased sales. #### Cons The UI looks outdated and the underlying MySQL database system can be slow. I only wish they can update their UI to allow better scaling with Windows 11. --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros always excellent service & quick responses for any issue; i feel they go out of the way to figure out any of my questions or concerns #### Cons i like everything about it including the owner & employees; everyone is extremely helpful and friendly --- ### Crystal review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. it's fine - I've had to work w/ worse, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like ease of use, navigation is easy . #### Cons getting too expensive, can not determine patient's out of pocket for glasses or medical, I wish you could copy R side of exam to L so do not have to repeat, wish could work on ipad, would be nice to have a list of shortcuts --- ### Easy Crystal for a practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best! #### Cons We have not had many issues with Crystal. There are so many features that Crystal offers that we have not utilized yet. --- ### Good EMR system - Overall rating: 5/5 - Reviewer: lindsey c. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I am very happy with the software. It functions smoothly and is easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system is easy to navigate and is super user friendly. #### Cons The switching of Practice management systems was not fluid but customer service for Crystal was very helpful! --- ### Excellent EMR - Overall rating: 5/5 - Reviewer: Amanda H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience with this EMR- Easy of use and for all employees to learn makes it very sucessful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use EMR that is customizable to every practice #### Cons Is not able to be downloaded on Apple computers --- ### optical manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was happy but it seemed very outdated. The exam notes and printing were unprofessional to look at #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it was easy to use and to make orders, plus it connected to most labs #### Cons looks ugly and unprofession in the book keeping part --- ### Efficient way to chart - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well. #### Cons They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually. --- ### Nice program for all office needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's great and easy to use for scheduling appointments, patient data management, and inventory control! #### Cons I really don't like how it's incompatible with Apple products. --- ### Crystal PM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best part is there is no cost for machine integration into Crystal PM. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM. #### Cons Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch. ---