--- title: "Crystal Practice Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Crystal Practice Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Crystal Practice Management is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/crystal-pm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Optometry Software](https://www.softwareadvice.com/medical/optometry-software-comparison/) / [Crystal Practice Management](https://www.softwareadvice.com/medical/crystal-pm-profile/) / Crystal Practice Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/crystal-pm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/crystal-pm-profile/alternatives/) # Crystal Practice Management User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 35 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 21 reviews (60%) - 4 stars: 10 reviews (29%) - 3 stars: 2 reviews (6%) - 2 stars: 1 reviews (3%) - 1 star: 1 reviews (3%) ### Most mentioned pros - The customer service at CrystalPM is incredible. When it comes to editing your record templates, office letters, integration with other equipment, etc. - We only run our optical department through Crystal and it has the best optical program especially for the money. - It's been very nice being able to easily access customer support whenever we have a question. ## Crystal Practice Management customer reviews Showing reviews 1-25 of 35 (page 1). ### [sensitive content hidden] the best - Overall rating: 5/5 - Reviewer: Kaitlyn H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Crystal Practice Management has been positive. The system provides useful tools for managing our practice, and the support has been excellent. [sensitive content hidden] has been the best representative I have worked with—he was incredibly helpful, patient, and knowledgeable, and made the entire support experience easy and stress-free. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Crystal Practice Management has helpful features that make managing day-to-day practice operations more organized and efficient. The biggest positive for me has been the customer support, especially [sensitive content hidden]. He was extremely helpful, knowledgeable, responsive, and went above and beyond to help me resolve my questions. #### Cons There can occasionally be issues or confusion with certain features, and some processes could be more streamlined. However, having a great support representative like [sensitive content hidden] available makes a huge difference when questions or issues come up. --- ### Customer Service - Overall rating: 5/5 - Reviewer: Desiree Dodson D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Amazing. It's been very nice being able to easily access customer support whenever we have a question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is amazing, very convenient and the training staff is very knowledgeable. We only run our optical department through Crystal and it has the best optical program especially for the money. #### Cons That there isn't premade templates to choose from for the custom invoices & statements. The way that the billing is done and how it shows up on a statement is sometimes very confusing. #### Reasons for choosing Crystal Practice Management The others didn't seem to do any better for a higher cost. Also I knew from previous uses elsewhere & recommendations that the customer support was amazing. #### Reasons for switching to Crystal Practice Management We were not using their optical program. There's seemed confusing and not complete. Our clinic and ASC just switched to ModMed. They also don't have an optical program but they partner/integrate with other optical vendors. The other vendors cost more and didn't seem to be better that Crystal. --- ### You are now about to enter 'The Twilight Zone' - Overall rating: 1/5 - Reviewer: Gregory A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Inconsolably Catastrophic. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum? #### Cons That I chose it. Wish I never got it. Utterly devastating to lose it all. #### Reasons for choosing Crystal Practice Management Because the large chain I used to work for had it. --- ### Best Customer Support - Overall rating: 5/5 - Reviewer: Joyce R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customization and the way they work with you is amazing. They are also quick to help and teach. They have been adding so many new features to better the software and they love suggestions and feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support is wonderful. I always get a response within 24 hours at the most but I normally wait no longer that a couple of hours. The help they give is also amazing and you don't deal with a bunch of random people but people that have assisted you before and you begin to recognize names and voices. #### Cons Bugs and Issues- There is always going to be bugs and issues with any software and no one is ever going to like them. Patient Communication- Patient communication could use some upgrades to be more efficient. #### Reasons for switching to Crystal Practice Management I think this was the name of the product. Too hard to use. Too hard to teach. Not enough functions. --- ### Office Manager - Overall rating: 4/5 - Reviewer: Mary L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For the most part, it works, but there are facets that are not reasonable for even a small clinic. Documentation is tedious, in order to add components you need for a Patient chart, you have to utilize what is in the system & make do. For Example: Pharmacy - we need the preferred pharmacy for each Patient. We had to utilize "other referral" to enter it. On our Intake forms, we had to basically recreate the form to add the needed information when updating a Patient's chart each visit. Your tech team is very good - they know Crystal very well, what it will do, what it won't do, so that saves time. They are willing to assist with work-arounds and showing me how to find what I am looking for. I appreciate their help as we rely on them regularly. Please provide them huge kudos! Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use, user friendly, has the important information needed to schedule Patients, to keep information on their visits, record notes/chart, etc. #### Cons The changes Crystal makes sometimes does not make sense - for example, in the billing section - you have to check a box in order to look up diagnosis codes, then add it to the list of codes needed to bill by clicking an arrow, then if there are old codes that are not needed, you have to arrow those over to the other side and save. If the codes are in the wrong order, you have to arrow up or down. . .very time consuming. . .the old way you could remove diagnosis codes by holding down shift, then selecting all of the codes not needed & delete them. None of this arrow, arrow, arrow stuff, then save. . .before they auto-saved. Very time consuming for a Biller. #### Reasons for switching to Crystal Practice Management Poor performance & did not meet the needs of our growing clinic. --- ### Best OptometrySoftware Ever - Overall rating: 5/5 - Reviewer: Noemi L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Love it! Easy to use. Takes a some getting use at first like any other software. But once you are familiar with it, very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tech support’s prompt response when ever we run into glitches. Though more often than not it is due to hardware issues and not the program itself. #### Cons Having to set it up initially. Took some time to figure out what I wanted office templates to look like and what would work best for our office. #### Reasons for switching to Crystal Practice Management Way too costly and very cumbersome. No option to customize your records format. --- ### Amazing and efficient customer service! - Overall rating: 5/5 - Reviewer: Jonathan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service at CrystalPM is incredible. When it comes to editing your record templates, office letters, integration with other equipment, etc. they make it so easy to answer your questions themselves or by providing helpful articles to review on their website. I was having difficulty with my letters not generating correctly, and the medical records department was able to resolve the issue in a promptly manner. #### Cons I do not have any cons with CrystalPM at the moment and I am very satisfied with my EHR for my vision therapy office. #### Reasons for choosing Crystal Practice Management CrystalPM is extremely customizable and can be tailored to any office. --- ### Good EMR system - Overall rating: 5/5 - Reviewer: Lindsey C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I am very happy with the software. It functions smoothly and is easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system is easy to navigate and is super user friendly. #### Cons The switching of Practice management systems was not fluid but customer service for Crystal was very helpful! #### Reasons for switching to Crystal Practice Management The old system was not functioning well enough anymore. --- ### 5 out of 5 - Overall rating: 5/5 - Reviewer: Erica W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been wonderful. Crystal Practice Management is a great company and I have not had any issues ever! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have used Crystal Practice Management at my office for over 6 years and every person I’ve connected with there has been great and goes above and beyond. [sensitive content hidden] has helped me on multiple occasions with any technical support, always able to answer and solve my questions or issues. [sensitive content hidden] have been most wonderful too. #### Cons I am not good at creating and editing the layout of my exam records (could just be me though) so if that could be made even more user friendly that may help? But otherwise someone on the Crystal team is always willing and able to help me make edits. --- ### Don of Sacramento - Overall rating: 5/5 - Reviewer: Don F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pleased with the ease, organization and pathways to logging in and uploading the electronic medical records #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was tremendous with crystal support, She was professional , courtesy, patient and knowledgeable #### Cons It was not easy and had difficult (and still not successful ) in implementing onto the MacBook platform --- ### User friendly. - Overall rating: 4/5 - Reviewer: Cherlyn F. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record. #### Cons Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen. --- ### Switching Softwares - Overall rating: 5/5 - Reviewer: Autumn B. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used other for unspecified - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The representative who led our demo and has been our main contact point, was helpful, available, and knowledgeable! Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the most optometry-friendly software our office demoed out of five other softwares. It was the only one to please our optical, medical, front desk, and billing department. The doctors were pleased with how customizable all of the features were, and the front desk/billing department were happy with how seamless having the cloud based system was. 5/5! #### Cons Our office is still evaluating if now is the time to switch systems and if the cost will be worth it. --- ### Crystal PM EMR provides value and great support! - Overall rating: 5/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have used Crystal PM for 15 years and their support has been great! I would definitely recommend the software for single location offices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Crystal PM continues to improve their software with refinements and 3rd party integrations. Their 3rd party integrations has helped us with improved efficiency and increased sales. #### Cons The UI looks outdated and the underlying MySQL database system can be slow. I only wish they can update their UI to allow better scaling with Windows 11. --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Marc U. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros always excellent service & quick responses for any issue; i feel they go out of the way to figure out any of my questions or concerns #### Cons i like everything about it including the owner & employees; everyone is extremely helpful and friendly --- ### Crystal review - Overall rating: 4/5 - Reviewer: Pam S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. it's fine - I've had to work w/ worse, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like ease of use, navigation is easy . #### Cons getting too expensive, can not determine patient's out of pocket for glasses or medical, I wish you could copy R side of exam to L so do not have to repeat, wish could work on ipad, would be nice to have a list of shortcuts --- ### Easy Crystal for a practice - Overall rating: 5/5 - Reviewer: Tracy H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best! #### Cons We have not had many issues with Crystal. There are so many features that Crystal offers that we have not utilized yet. --- ### optical manager - Overall rating: 4/5 - Reviewer: shannon r. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was happy but it seemed very outdated. The exam notes and printing were unprofessional to look at #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it was easy to use and to make orders, plus it connected to most labs #### Cons looks ugly and unprofession in the book keeping part --- ### Excellent EMR - Overall rating: 5/5 - Reviewer: Amanda H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience with this EMR- Easy of use and for all employees to learn makes it very sucessful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use EMR that is customizable to every practice #### Cons Is not able to be downloaded on Apple computers --- ### Efficient way to chart - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well. #### Cons They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually. --- ### Nice program for all office needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's great and easy to use for scheduling appointments, patient data management, and inventory control! #### Cons I really don't like how it's incompatible with Apple products. --- ### Crystal PM - Overall rating: 5/5 - Reviewer: Jeff K. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best part is there is no cost for machine integration into Crystal PM. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM. #### Cons Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch. --- ### Perfect for our Vision therapy Office - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around. #### Cons There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system! --- ### Helping the Practice - Overall rating: 4/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say positive, I can work patients up quickly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think Crystal PM helps us to be concise and accurate when working up a patient. The layout is user friendly #### Cons The billing portion of the software can be a little confusing. You can make errors because of the layout --- ### Crystal Practice Management was one of the best choices when we switched. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies. #### Cons Our billing is still a little confusing but still better than what it was. --- ### Crystal Practice Management is the only software we use in our optometrist office and we love it! - Overall rating: 5/5 - Reviewer: Addison R. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc). #### Cons I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/crystal-pm-profile/reviews/?page=2) --- Crystal Practice Management Reviews, Pros and Cons - 2026 Software Advice