What are CureMD users saying about the software?

Cure MD the virtual doctors office!

Cure MD allowed me to save a lot of time with transferring results and referrals. Saves the patient time in their day as well as the medical providers!

Pros

Papers and pens are Shakespeare days! Cure MD not only makes you feel as if your in the future but also saves you massive amount of filing time and organization. You can store years worth of disclosed confidential medical imaging reports, blood results and much more. The staff loves Cure MD simply because its simple to use.

Cons

Cure MD has no cons! You need Cure MD in every medical office!!

Revolutionary

Amazing application with a lot of options. If I have any questions I am able to log a ticket to the support team and get an instant answer if I call or receive a call from them; versus experience of waiting for days or weeks from former EMR vendors.

Pros

CureMD revolutionized my practice. I had used clunky EMRs in the past and always felt they were too slow to upload info. When I first started using CureMD I would compare the experience as learning how to fly a modern drone trying to capture a panoramic view of Manhattan. With the help of CURE MD very knowledgeable support team I have been able to drag myself out of the paper file gutter into the heights of the Medical Matrix. Brilliant EMR software

Cons

interoperability with other emrs and hospitals but that may be changing in the future in NY State

A Strong software with miner glitches that are ignore

Curemd is a good platform to perform medical activites but they can work harder to remove glitches and make its aprearance better and more userfriendly.

Pros

Appoinment scheduler is very simple and userfriendly

Cons

There are glitches that makes it slow sometimes

LOOK ELSEWHERE

During the sales demo, they put their best foot forward. Implementation is a nightmare. The training is online and VERY poor quality. The implementation team is rude and inept. They push toward go live as quickly as possible. Our staff and providers walked away from training confused. After six months of trying to get this software up and running, we abandoned it. It cost 5k to get started. It cost weeks of paid staff time. They disrupted EOB reconciliation, making it difficult to determine patient balances. The is terrible software by an unethical company.

Pros

Moderately priced full featured EMR and practice management software

Cons

This company does two things well. First, sell you a product. Second, make your life miserable. We stopped at implementation. Implementation and training was awful. Office staff and providers complained about the quality of training. They hijacked accounts receivable making it difficult to determine and collect patient balances. Sales will make promises that are never kept. Make sure you get everything in writing.

DO NOT use CureMD

Not good. i have had better experience with other softwares that i currently use

Pros

the thing i liked the most was the fact that it’s Web based.

Cons

what i liked the least was Some features are outdated and they would market services knowing their employees aren’t fully qualified

In general working with this software is stress free!

In general I am happy with the software--it truly could not be easier to use.

Pros

I like the simplicity if the software. Everything about CureMD is very easy to navigate. Another plus is that I can view some elements of the software via an app--which is super helpful when I am on the go.

Cons

I do not like that it only seems to function with Internet Explorer. Periodically there are glitches in the system which prevent me from completing a task.

Works When It Feels Like It

Overall, worst charting system I've ever used to date.

Pros

You can type on it. You can also bill through. Not too much to say here.

Cons

At least once a month, the site goes down. This fluctuates, but sometimes happens more than once in a month. I constantly get behind on notes because this software crashes. I'd recommend any other software that I've used so far.

Pretty Good Software

Pros

Pretty simple to use. Everything is very easy to navigate. You can also use some of this software features on their app which is awesome when you are out and about! This software is pretty great, but as other uses say, it could be easier to use.

Cons

Only works with internet explorer, which I REALLY dislike. Needs to be available on other browsers.

Mediocre software, full of bugs

Glad the nightmare is over. switching EMR are always hard but prolonging the misery with cureMD was not an option either

Pros

easy to use after overcoming the initial learning curve which can be steep

Cons

Full of bugs, prescriptions don't go through often, billing is clunky once we switched to different EMR our reading access to patient charts was blocked after 6 months. Most EMR will give you free read only access to your patient charts for 5 years. CureMD asked us to sign another contract to provide read only access to our patient data after 6 months.

Mediocre EMR

When we signed on with CureMD they were one of the only ones out there in our price range for a small doctor's office. The market has greatly expanded the last five years and CureMD has not kept up with the competition - in design, usability, or functionality. Customer service not good - no one ever seems to know the answer to any question or they make up an answer the result doesn't work.

Pros

The ease of use of the patient portal, the ease of adding in patient data and provider notes, running reports, enter appointments into calendar, multiple calendar views

Cons

Only works in Explorer (MAJOR issue), cannot modify templates to users needs, billing department not very responsive to customers needs, very slow to follow up on claims, can't color code appointment types, types of reports is limited and new types can't be added

Look Elsewhere for an EHR

We were a small practice and we used this as our first EHR. It didn't last a year and they charge you a cancellation fee or monthly until your term is up, which ours was 5 years. It was atrocious.

Pros

There aren't many, if any, pros this software has to offer versus any other ambulatory EHR system. If you need basic, you can certainly take a look here.

Cons

The support was awful. They didn't know their own software. They'd tell me a function wasn't possible, and after a while of me toying with the software, I figured out how to do it. I had multiple account managers before I finally got rid of this software.

Adequate for generic purposes

It is simple to use, but too simple and I felt the customization is where I ran into most of my problems.

Pros

The patient portal and running reports are the highlights and the rest is lack-luster and dated. If your in the market for the leading up-to-date software keep looking.

Cons

The customer service is lacking (that is the nicest way to put it). I am a younger doc with average tech-saviness, and this software just doesn't flow well. and Has a number of glitches. When you run into these glitches you WILL be left hanging because it takes forever to communicate with a competent rep.

Too slow

We were a mobile team and this software was not geared to work in mobile setting

Pros

Information carried over from patient to patient

Cons

Too slow - took forever to finish a chart

Great cloud-based access

Pros

I do not need a server room any longer. Neither do I need all that extra computer equipment and their never-ending maintenance costs. This is because their cloud system helps store all my data online. During the evenings, I spend some time on the Patient Portal, and my patient-based telephone traffic has drastically reduced. That has been a blessing.

Cons

I am also using the billing service, and although I do not need a dedicated billing staff at my practice any longer, I feel less 'in control'. With my billing staff, I could stop them at any time of the day to check what they were doing. It's not that CureMD has made any errors there, just that I feel less in touch with the process.

CurseMD

It was not a good two years with CureMD. Leaving the company is not easy. They want us to hold for five years even if their software did not hold up the end of the bargain. Harassing phone calls from their collection agencies and private investigator attempt to scare us. For our business to continue, we had to abandon CureMD. We had to make reports for their deceiving marketing practice.

Pros

Their website is nice, well maintained and user friendly. The online reviews are good as well.

Cons

For a medical practice that relies heavily on speed and efficiency of an electronic software, CureMD did not deliver. I found myself and my staff spending extended amount of time completing clinic notes. For a 20 patient or so daily encounter, I spent at least 3-4 hours a day or more completing notes. Repeated communication with the customer support was not helpful. They blamed it on internet connection, computer RAM, online traffic among other things. We changed our internet to fiberoptic connection, upgrade all computers to SAT drives and limit online activities of staff but no avail. I often found myself everyday trying to catch up for the works the days before.

the emr/ehr will take care of all your needs

I'M VERY IMPRESSED WITH THE WAY THEY HAVE DEVELOPED SOFTWARE TO MAKE PROVIDERS CHARTING EASIER

Pros

I LIKE THE THEY HAS PROGRESSED AND THAT YOU CAN MORE FROM FIELD TO FIELD EASLY, CLAIM SCRUB, ALSO WITH THE ICD 10 WILL IDENTIFY THAT YOU HAVE USED WRONG CODE

Cons

I DIDN'T SEE ANYTHING THAT I HAD ANY NEGATIVE FEED BACK AT THIS TIME, I AM INTERESTED TO SEE HOW REPORTS WORK

Excellent Service!

Thank you for all your assistance, Sam!

Pros

Everyone at CureMD offers the upmost assistance with the EHR. Everything from reports to creating new features on our behalf.

Cons

Lab orders are labor intensive to catch up on. Meaningful use is difficult to understand, but CureMD has lead a well trained staff that is easy to follow through with.

Great customization

This was my first product for my individual psychiatry practice. I am very happy so far. There have been some bugs that popped up unexpectedly but the customer service is great. My rep was available very quickly through phone and email. The trainings were extensive and well-run.

Pros

The customization is by far the biggest selling point. With the custom modules that can be created along with templates, my workflow is much faster. You can include everything needed for the highest complexity necessary and can choose what components go into each note.

Cons

Doing prescriptions takes a bit longer due to several steps needed to do each medication, but this is a mild irritant only. The program only runs on Internet Explorer, which is somewhat limiting, but nothing that would dissuade me from recommending it.

Great Solution for Specialty Practices

Go for it, if you are looking for an easy to use specialty specific EHR.

Pros

Best software and support for an affordable price. with CureMD we can chart and bill so easily. High quality and quick implementation with responsive support.

Cons

CureMD used to work with Internet explorer only but recently they updated the system to work on all browsers.

Horrible

I Strongly recommend against this company. If you do proceed you need a lawyer to review your contract. They will promise you the world during the sell but leave everything out of the contract. They are still holding my data hostage. Make it clear in the contract you have right to all data and can have it migrated at no charge.

Pros

Nothing good about this company. Had to drop them after the first year. That was 3 years ago. We are still trying to get our data from them.

Cons

The system was painfully slow and almost impossible to document well even with the templates. Customer service was awful. The final straw was a salesperson calling me up frantically telling me there’s no way I can meet meaningful use unless I pay them thousands of dollars to step in and assist me. I informed them my malpractice offers a free service and I refused to pay. Despite this, I’d get harassed weekly to sign a credit card release so they can bill me. Come to find out, I was fine all along and met meaningful use without paying them thousands.

Best software for our practice!

We have 2 systems from CureMD they both are completely customized to our requirements.

Pros

Great support team, we can call them any time or email them and they get back to us. They help us with Meaningful use and MIPS Very easy to learn, our new staff can pick it up in a day or so They helped us with things which are only related to us, like inventory system or new reports as we are different than other practices.

Horrible PM/EHR implemenation customer service

Billing solution with good RCM customer care.

Pros

It's potential to combine PM/EMR and billing solutions. The RCM team is great and customer friendly. If only you could get the RCM team for every help.

Cons

The PM/EHR implementation team is rude and not helpful. They spend 2hr trainings on GoToMeeting showing you on their computers how it works but then when you follow their steps on yours it doesn't . They say multiplatform but you only get full function in IE and it's written in ASP. You spend hours creating templates for them to upload and then they don't use yours but insert their shortcuts (components) that are NOT shortcuts. The provider calendar won't let you reschedule a patient. They want you to re-watch their 2hr training videos to get questions answered before asking them for help. If you need to troubleshoot they call it "training" and then want to charge you if you have too many "trainings" when they should be paying you to troubleshoot.

CureMD keeps things simple

I have for the most part found cureMD very easy to use. I appreciate how simple the software is to use.

Pros

I find the simplicity of the software a clear advantage. I also love that I can utilize the app on my phone when I'm on the go. The support staff has been really helpful and they are always available to help.

Cons

There are some small glitches in the system. For instance, when typing up provider notes, often the lines of text begin to layer the previous line.

EMR

The system is simple enough but it does have it's flaws as does any system. The price is competitive with other billing options out there.

Pros

easy to use, reasonably priced.

Cons

Feels like for the last 2yrs or so Curemd's main focus has been their EHR and not their billing program. The billing side could use some work and updates for instance i don't need to know a patient's sexual orientation to bill for an office visit. We do not use the EMR so it is a waste of time to have to fill in or skip these items.

Much better than my previous EHR

Pros

The integrated system has saved me a lot of time. Everything is simple, defined, and convenient. Previously, I was using Athena for their EHR and a smaller vendor for Practice Management. There was always a hassle of compatibility and data being duplicated.

Cons

Its access is limited to Windows. I'd love to see my EHR on my Mac. Their iPad app, Avalon, isn't fully functional at the moment; however, that is improving, and I've been assured that full functionality will come in pretty soon. Apart from that, it's perfect.