--- title: "DELPHI32 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DELPHI32. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DELPHI32 is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/delphi-psychotherapy-billing-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [DELPHI32](https://www.softwareadvice.com/medical/delphi-psychotherapy-billing-software-profile/) / DELPHI32 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/delphi-psychotherapy-billing-software-profile/) Reviews # DELPHI32 User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 31 reviews (74%) - 4 stars: 7 reviews (17%) - 3 stars: 3 reviews (7%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ## DELPHI32 customer reviews Showing reviews 1-25 of 42 (page 1). ### Best Psychotherapy Billing program on the market! - Overall rating: 5/5 - Reviewer: Bobbi G. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered I had absolutely NO/zero knowledge of medical/psychotherapy billing. I had to help when the former billing person was not able to continue handling the this for our practice. I have subsequently been able to handle all the billing for a small but busy practice. Here again, their support both live via the telephone and watching their video instructions was really helpful. I highly recommend DELPHI PBS. I use the basic billing program, however, they offer everything and more than other similar programs - progress notes, invoicing, electronic billing, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After reviewing and taking advantage of "free Trial" options of other programs, I found DELPHI to be the best program for my needs. Great support, easy to understand instructions, notifications of updates. DELPHI offers easy to follow video instructions showing "how-to" most problems or questions that arise as you set-up and use their program. The initial investment in the program is very fair and the annual renewal fee is less than I can spend on taxis in NYC in a day! #### Cons Making changes to a diagnosis has been a slight complication, at times. Also, adding new diagnostic codes can be tricky only because you don't make these change often. In each case, I have been able to accomplish what I set out to do. --- ### Best decision I made for my billing software - Overall rating: 5/5 - Reviewer: Carol C. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered If you are considering billing software, get Delphi. A colleague who ran her own billing service recommended it to me and I have thanked her numerous times ever since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First of all, it never breaks. Even though I back up regularly (and it invites you to back up every time you log off), it just performs perfectly. Will (the developer) keeps up with all the latest changes in the insurance/billing arena and updates the software whenever there's a change. I've been using it for 30 years! Started with DOS and made it through all the iterations of Windows, now using Windows 10. The interface with electronic billing happened seamlessly. I hear colleagues complain about their software, but I just smile and know I've got the best thing going. --- ### good learning experience but happy to move on - Overall rating: 3/5 - Reviewer: Julie R. - Industry: Mental Health Care - Product usage: Used unspecified for less than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I appreciated the entrepreneurial aspect of this company, being a local start-up that had not succumbed to corporate take-over, and therefore able to maintain a personalized approach to customer service. Use of this software was instrumental in allowing me to start a solo practice and to gain an understanding and appreciation of the nuances of billing, third-party payers, collections, and accounting involved in owning a small business/private practice. While it was always my intention to progress to integrative, full use of the program, such as scheduling and documentation, I only used it for claims submission, billing and accounts. After nearly two years of trying to manage all aspects of a private practice, I hired a practice manager and a billing service, which was 'the best money I ever spent.' It was another year before I was ready to adopt a full EHR/PM system, at which time I did not reconsider Delphi. #### Cons While I appreciated the easy access to the owner-operator of Delphi, I found him to be impatient and even rude at times. I tried not to take it personally, rationalizing that his is a technical mind trying to deal with clinicians whose minds operate differently, and that this was a pretty steep learning curve for a provider without training in billing, accounts receivable, software technology or electronic medical records. But I came to procrastinate and dread the need to seek his help. --- ### Useful, frequently updated software with rapid assistance - Overall rating: 4.5/5 - Reviewer: Jerome S. - Industry: Mental Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We used Delphi for over 6 years until office closed for health reasons. Will Pardy (who wrote and updates Delphi) answers the phone and has responded to our crisis by extending our ability to use the program until our state's 7-year record retention status ends. We have used the billing and report features more than others, but found it easy to learn, rapidly responsive to changes in the field [especially through changes in CMS forms, CPT codes, and ICD9-->10 codes]. Easy to teach to new office person. Looks ideal for a young practice that wants low cost, wide range of services, hand-holding when needed, and solid assistance [not a barely trained voice from another country in tech non-support]. Also set up for multiple practitioners. #### Cons It doesn't have the bells and whistles of the more expensive programs --- ### This software is so dependable and the support is always available and helpful. - Overall rating: 5/5 - Reviewer: Yvonne H. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered This software has made the business side of our practice manageable, leaving more time for our patients, and our getting home earlier every night! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software was easy to setup because of the technical support we received from Will. He also walked us through the best day-to-day practices and is always available for questions, #### Cons We have used this software for some 10 years and cannot find any downside. And we would have mentioned it! --- ### What you see is what you get - Overall rating: 3/5 - Reviewer: Robin P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered good, more than enough value for the money #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros very inexpensive, good billing and scheduling program w/optional add on for appointment reminders #### Cons pretty much nothing else offered or planned. Limited when more complex billing issues arise and need to create outside tracking to manage. #### Reasons for choosing DELPHI32 didn't look at other programs --- ### We use Delphi for our scheduling and billing of Neuropsychology. - Overall rating: 5/5 - Reviewer: Les S. - Industry: Mental Health Care - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a neuropsychologist and I use the program primarily for billing purposes. I have found it to be very easy to learn and use, and found it to work quite reliably. The owner of the company is extremely helpful and nearly always available to assist with problems. #### Cons There is a screen on the program called "The Scheduler" which is often difficult to navigate in, particularly if you are in a hurry or have a patient on the telephone who either wants to change the appointment or confirm when it is. I would like to always have it display a month at a time, but it defaults to an odd display that is not user friendly or efficient in normal office activities. While the program does do well with Medicare billing, it is not setup to easily interface with that vendor. It took considerable work, back and forth with the vendor, to get everything set up to work with Medicare, which caused significant headaches, payment delays, and other difficulties for these patients. Given that Medicare is such a large payer these days, the formatting difficulties with this vendor were difficult to understand. However, once it was eventually formatted, it has worked well since. --- ### A very happy user for over 20 years - Overall rating: 5/5 - Reviewer: William S. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Delphi has all the features I would want. It is easy to use. It has been a life saver as a solo practitioner who who doesn't have support staff. The telephone support (when you need it) is terrific and - you can take it to the bank. You get the developer on the line who will solve any problem quickly. --- ### Great billing software - Overall rating: 5/5 - Reviewer: Barbara C. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has lots of features; we haven't even used all of them and still have all we need. The customer service is excellent. Will is always very helpful when I have questions about the software, and he calls back promptly when I have to leave a message. There are a lot of instructional videos that have helped me tremendously. It's easier for me to learn how to do something when I watch someone knowledgeable perform the action. Good instructional videos #### Cons The thing I have had the most trouble with is understanding how to do advances. I don't know if it's because the operation isn't as simple as it could be, or if my brain just can't grasp the concept. --- ### Great functionality and easy to use! - Overall rating: 5/5 - Reviewer: Sabrina B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software was easy to set up and the functionality of it makes it simple to show the team how to use it. #### Cons I had a few problems with set up but Customer Service was able to walk us through properly setting up the system. --- ### What I was looking for - Overall rating: 4/5 - Reviewer: Jeanne M. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wanted a combination of accounting and documentation stored on my hard drive, not on the cloud. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is excellent. The program Gets the progress notes and billing in one place making it very easy to get my documentation done in minutes #### Cons There is a learning curve. Some of the menu items are not functional like accounting and a time field. --- ### Using A+Delphi in my private practice - Overall rating: 4/5 - Reviewer: Janet S. - Industry: Mental Health Care - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros The vendor was very easy to work with and always available to discuss the product and answer questions. The software is easy to use because there are videos to explain everything. #### Cons I wish I could have worked with someone in person rather than over the phone. I would have liked to purchase the product rather than pay a monthly fee. I wish the scheduler would allow for clients to schedule their own appointments. --- ### Great System - Best Customer Service in USA - Overall rating: 5/5 - Reviewer: Steve P. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to learn. If I have any questions, I can call, and they call back within 30 minutes! #### Cons There are no weak areas in the program. They are always open to any feedback for changes, and in all cases I am aware of, they have adopted the recommendations made. --- ### Great Product - Overall rating: 5/5 - Reviewer: Stuart P. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered I have been using this software for over 10 years and the ease of use is great. Also, has great customer service - a live body answers the phone or if I leave a message my calls are always returned promptly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Bon IDE - Overall rating: 4/5 - Reviewer: Essam A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Il est coplet #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ce logicis vous aide a automatiser vos actes #### Cons Son prix d'achat n'est pas accessible a la moyenne #### Reasons for choosing DELPHI32 Plus approprié --- ### Delphi for Scheduling - Overall rating: 3/5 - Reviewer: Heather S. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It would also be nice if reports were able to be exported into excel for manipulation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's relatively easy to use. Submitting claims electronically is convenient and it is also nice that it contains both scheduling and billing. #### Cons It can be difficult to make adjustments in both billing and scheduling areas. For example, if you schedule a reoccurring appointment, any changes made to the individual appointments will not be reflected when you run a schedule search for the individual. --- ### Everything we could ask for - Overall rating: 5/5 - Reviewer: Nancy W. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using A+ Delphi for almost 1 1/2 years and we could not be happier. It's very easy to use. The customer service is exceptional. They answer the phone almost every time we call and if we get the machine, they are back to us within the hour. I would highly recommend them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, Customer service #### Cons None --- ### Ira B.'s review - Overall rating: 5/5 - Reviewer: Ira B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: February 2013 - Review source details: This review was submitted organically. No incentive was offered I am a Solo Practioner in North Wales, PA. My practice is made up of Individual, Marriage, and Family Counseling cases. I see a bulk of cases that pay out of pocket as well as Insurance cases. I have been in practice over 20 years and have used other software packages, but none compare to Delphi's overall package. It is easy to use and help is fast and on my time, not on the software company time. I have learned to use all phases of this program from the scheduling package to the billing package. Recently, I began using the electronic note feature and completely feel in love. It is simple, yet answers all of the HIPPA needs for Progress Notes verses Psychotherapy Notes. Everytime I call the support line the answers are quick and always to my satisfaction. I am glad that I choose to switch and would never go back. I look forward to seeing where A+ Delphi will continue go and grow and the future. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Wonderful product! - Overall rating: 5/5 - Reviewer: Tara M. - Industry: Mental Health Care - Product usage: Used unspecified for less than 6 months - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an email I wrote to the owner and developer: Hi! I just wanted to write you to say thank you for all of your help - all the time! I just recently had to redo a bunch of claims for an insurance company that was being finicky, and I knew how to do it from your out-of-the-box thinking and you walking me through it last month with the ICD-10 changes. I really appreciate all of your help. My husband's a software developer, and I've learned that devs don't necessarily LOVE helping users who get confused and aren't inclined to think how the software wants us to think all the time ;) But it's been incredibly helpful to have your help when I've needed it instead of being passed around on the phone from customer service rep to rep - all of which aren't able to help. Anyway, I hope you have a great rest of your day. And thank you for providing a really great product! #### Cons Some functions are not intuitive for someone who's not extremely tech-savvy, though they're easier to figure out after you've had guidance/watched the tutorials/asked for help. --- ### Mixed - Overall rating: 2/5 - Reviewer: Bart F. - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While this product has some value in some of its features and offerings, its price does not support what you in return. This is based on the specific needs of my client, and may not apply to everyone. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The best features include the ease of use and some of the reporting capabilities, as well as customer service. #### Cons Customer service was poor in terms of response time and knowledge of the product, troubleshooting. #### Vendor response This review is a complete surprise, and a disappointment for the following reasons: 1. This review is from someone that is not a customer of ours, has never been a customer of ours, has never used our software, and has never called for customer support. We have phone records to support this. 2. In a somewhat contradictory fashion, this person lists customer service as both a PRO and a CON. Not sure which one it is? 3. Finally, in relation to customer support, our response time is either immediate or within a few minutes if a message is left. Also, our knowledge of DELPHI is 100%, and support for DELPHI is handled by the developers and owners. If you want to know the truth, please read the rest of the reviews. Thanks for listening. Replied May 2017 --- ### Michael C.'s review - Overall rating: 5/5 - Reviewer: Michael C. - Product usage: Used unspecified for unspecified - Reviewed: February 2012 - Review source details: This review was submitted organically. No incentive was offered I have been in full-time solo private practice in psychology for over 20 years, and have used A+ DELPHI for my computerized billing consistently since that time. The ease of use, flexibility, and ability to correct my errors has been very important to me. The software has continued to change and improve over time. There is openness to feedback from users, which I appreciate. I have called Will over the years and have found him very helpful in giving me clear and specific information. I believe that Will is very invested in producing the best, most user-friendly product possible. This system has sophistication and capacity that may not be obvious to a first-time solo user. My current use represents only a partial utilization of DELPHI. In my geographical area it is used by professional billing services, serving many therapists. Because it is so easy to use I have saved time and money by simply doing the billing myself, but using a local service would be an easy option whenever I change my mind. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Amazingly simple to use and effective! Phone support is awesome!! - Overall rating: 5/5 - Reviewer: Craig L. - Industry: Mental Health Care - Product usage: Used unspecified for less than 6 months - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While the product itself is almost self explanatory, support from their office has been a life saver and possibly a business saver. I lost my billing clerk and was faced with what appeared to be an overwhelming task of learning my billing process (small outpatient mental health clinic). Within minutes with the phone support person, the three months of back logged billing was out and I was starting the process of learning this logical and powerful tool. Now after only hours of use, I am recording billing, sending out both electronic and paper billing. I also have almost mastered the reconciliation of client accounts. Wonderful stuff and without the phone support, I might not have even tried to use this convenient and almost self explanatory software. A client for life!!! #### Cons I have no complaints and no suggestions to improve this product. It does what it advertises and covers more than I can actually use as an owner/single clinician. --- ### Terry V.'s review - Overall rating: 5/5 - Reviewer: Terry V. - Product usage: Used unspecified for unspecified - Reviewed: February 2012 - Review source details: This review was submitted organically. No incentive was offered When I ventured into my own practice full-time, I had been asking around about how to do electronic billing. My practice was small, sort of a side thing while I maintained full-time employment with a psychiatric group practice. Most, if not all, of my clients from that group continued with me in my individual practice, and I was confronted with folks who were accustomed to paying a co-payment and having the rest billed. This was in 2004, and along with the anxiety of "can I manage this" came the necessity of learning quickly. Bottom line was taking the plunge and acting on the recommendation of a medical billing person, I found Delphi PBS. The access to their customer service was a factor in my choice. I was up and running quickly, and electronically billing before the end of my first month. Steep learning curve, but with help and determination, it worked. I'd advise anyone in practice to use it; I don't believe that it can be beat. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### robust billing software application. - Overall rating: 5/5 - Reviewer: Santhoshi K. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best thing in delphi software is you can quickly learn and adapt to your organisation. and it has good technical support, It is a robust application. It has good trial version you can evaluate software and use it I just learning it is easy to learn. #### Cons Really I dont have much here, but some of screens little complex but ok to manage. --- ### Using Delphi - Overall rating: 4.5/5 - Reviewer: Jenn B. - Industry: Mental Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Working with my rep is amazing! He's easy and very approachable! Even when it's things that we've talked about several times before. #### Cons Having to enter my own EOB. Not having a place to store my documents. I really wish it was similar to Simple practice. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/delphi-psychotherapy-billing-software-profile/reviews/?page=2) --- DELPHI32 Reviews, Pros and Cons - 2026 Software Advice