DoctorConnect, great product, terrific staff, and swift customer support!

My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence. Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time). My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.

Pros

DoctorConnect, hands down, has saved our administrative support staff hours! The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us. We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations. We are able to catch many no shows before they happen by communicating with clients that have not previously confirmed their appt with a quick and easy text! We were able to create many pre-defined templates, based on our admin/client needs, that helped us streamline our admin communications with little to no training while increasing effective client communication with little confusion.

Cons

There's not much that we don't like about DoctorConnect. One drawback is their "Waitlist" feature. From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training. Although, I did speak with their team of developers and my account manager and gave feedback that they have gladly taken and welcomed. I expect this feature to be one of their key features that will only complement its success. This automation will help save our practice more time and money once it has been perfected.

Great Software

Pros

I like that the staff can communicate with patients about their appointment. They can reschedule or cancel by text if needed.

Cons

I would like to see reviews and surveys part our our package

Contract is worthless

When I went to cancel as we were changing software systems which had a "built-in" reminder system, I sent the 90 day notification AS PER OUR CONTRACT to cancel and was told it doesn't matter and we would be billed until the end of the contract. So why put a cancellation clause in the contract? Very unhappy with [SENSITIVE CONTENT], the customer service account representative. Would not recommend this system.

Pros

it was okay. Lots of problems with confirmations as our patient demographic is older and not used to texts/emails. Had to leave more messages than it was worth making my staff do extra calling.

Cons

See above. Difficult to integrate with our current software system making more work

DoctorConnect Reminders

DoctorConnect has allowed us to decrease client no show rates and has allowed staff members that were previously doing reminder calls to focus on other business processes. The vendor has worked with us on several customizations specific to our business. We started out with 3 separate states and continue to deploy to additional states. They were able to accommodate our request for scheduling/reminders for a stand-alone implementation that doesn't pull reminders from an electronic health record management system.

Pros

Implementation was very easy. The sales manager and support staff are very professional, responsive and friendly. Bulk messaging is a huge selling point for us. They provide excellent end-user training at implementation.

Cons

A robust end-user documentation is not provided and would be helpful.

Doctor Connect

We were very happy with the implementation of this product. All of the people that we worked with were so helpful and kind. Rozell was so timely in getting information to and from us and assisting each step of the way with the implementation. When we have questions or any issue, it is addressed immediately by the support staff. It was a very seamless implementation. We are very pleased.

Pros

This product was easy to deploy, is easy to use and is such a great way to communicate with our patients. Doctor Connect allowed us to better connect with patients while saving us time by eliminating daily confirmation calls to patients. We are able to send forms immediately and they are completed by the patient and returned to us automatically.

Cons

I don't have any complaints about the software and have not heard of any from staff.