Effective service, with exemplary customer service!

Pros

The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

Cons

It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

Appointment Reminders Made Easy

The DoctorConnect Support team has been outstanding to work with. They helped us customize our Survey eMails, and they were easy and excellent to work with.

Pros

DoctorConnect syncs with our web-based PM system, and has delivered outstanding appointment reminder and review/survey collection for us for several years. We've not any a single technical glitch in since we converted to them in early 2016.

Cons

We knew going into the selection of DoctorConnect that it would not be a bi-directional interface in the short-term. The 1-way interface presents 1 or 2 predictable problems but it is not a major issue.

Always a positive experience with the team at Doctor Connect. They are pleasant and receptive.

Pros

It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.

Cons

the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.

WOW! That's the best I can instantly come up with. It has streamlined the office tasks tremendously.

Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.

Pros

Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.

The staff is very friendly and extremely helpful

Pros

Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.

Cons

I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.

Love this software! Very user friendly and Rozell our rep is outstanding!

We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics.

Pros

The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great!

Cons

Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed.

Great System!!

If we have to cancel appointments, we don't have to call patients. You can send them a message.

Pros

Easy to navigate! This system saves a lot of time.

Cons

I really haven't had any problems. It has worked really well for our practice.

WE have Used Dr Connect for several years with wonderful Results

Pros

WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective

DoctorConnect for Acupuncture office

We use DC as a stand alone scheduler

Pros

It saves so much time by doing the reminder calls for you! It makes communication between patient and staff so much easier with text or email options. DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software. It is nice to be able to open DoctorConnect wherever you are, not just in the office.

Cons

You are unable to ''edit'' an appointment. It must be completely deleted and re-entered if there has been a change of any kind (time frame / service / etc). It is not visually as good as other scheduling software I've used. It would also be nice to have a print feature, to print out the daily schedule.

DoctorConnect greatly INCREASED our patient numbers and greatly DECREASED our "No-Shows"!

"No- shows" have dramatically declined and patients tell us how much they appreciate getting a text or email (vs. the standard "day before call reminder" we always did in the past)!

Pros

1. The price and the fact that for low cost we could improve the bottom line so easily.

2. Dr Connect will call, email, text our patients both 3 days prior AND the day before! Patients can also tell us which type of connection reminder they prefer.

3. Catherine Samples (support @ DoctorConnect) was patient, understanding, truly figuring out our office's particular needs. And she was ALWAYS available right away when we called!

Cons

It took a little time to link it up with our own scheduling software, but it has been done!

We loved this program from the beginning! This was exactly what we were looking for!

Pros

This program is beyond easy to use!! The training was super easy. Training others on the program is easy. It works with our EHR system!

Cons

Not being able to change a phone number in real time. Sometimes we realize the ph number change and when we want to change and reset the number we cannot. It would be nice to have this function!

Setting up software

Pros

What I like the most is the coustmer support that Catherine Samples provide to our staff. She helped our company set up the software and made sure that we used every aspect of Doctor Connect.

Cons

Our company has been using this product for 3 years and I do not have one thing that I dislike from this product.

Our representative knowledge and easy to reach

So far so good , no complaint.

Pros

It looks like our secretaries were able to navigate on their own after the one time conference call we had,
system is easy to understand , which is very helpful in our busy schedule .
And I know the girls were happy about the ability to communicate with patients instantly without using the phone.

Cons

Not applicable yet. We haven't ventured enough to see flaws.

Huge asset to our practice, great support staff

easy to use on all software, no issues of concern to address. Happy with product

Pros