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DoctorConnect software

16 reviews(5.0/5)
16 reviews(5.0/5)

DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation management, patient messaging and more.

DoctorConnect allows users to send custom messages to individual patients or groups who meet a designated criteria. It provides users an appointment calendar that helps them in the scheduling process. A dashboard is also offered that allows users to manually confirm appointments, view and respond to incoming messages and filter patients by doctor or location.

The patient management tool allows users to input patients’ preferred communication type and send them messages in multiple languages via text, phone or email. Additionally, DoctorConnect offers no-show management functionality.

Services offered are billed monthly, and support is offered via phone, email, live chat and FAQs.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

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16 Reviews of DoctorConnect

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  • DEVIN from EPPG

    Number of employees: 11-50 employees

    August 2018

    Great System!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If we have to cancel appointments, we don't have to call patients. You can send them a message.

    Pros

    Easy to navigate! This system saves a lot of time.

    Cons

    I really haven't had any problems. It has worked really well for our practice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Carrie from Eastern Healing Solutions

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    August 2018

    DoctorConnect for Acupuncture office

    Ease-of-use
    Functionality
    Quality
    Support

    We use DC as a stand alone scheduler

    Pros

    It saves so much time by doing the reminder calls for you! It makes communication between patient and staff so much easier with text or email options. DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software. It is nice to be able to open DoctorConnect wherever you are, not just in the office.

    Cons

    You are unable to ''edit'' an appointment. It must be completely deleted and re-entered if there has been a change of any kind (time frame / service / etc). It is not visually as good as other scheduling software I've used. It would also be nice to have a print feature, to print out the daily schedule.

    This review was submitted organically. No incentive was offered
    Review Source

  • Alex from Performance Health and Wellness

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    June 2018

    Setting up software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    What I like the most is the coustmer support that Catherine Samples provide to our staff. She helped our company set up the software and made sure that we used every aspect of Doctor Connect.

    Cons

    Our company has been using this product for 3 years and I do not have one thing that I dislike from this product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    June 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.

    Cons

    So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mignon from Inspire ENT and Pulmonology

    May 2018

    The staff is very friendly and extremely helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.

    Cons

    I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joann from Bryn Mawr Skin & Cancer Institute

    Number of employees: 51-200 employees

    April 2018

    Always a positive experience with the team at Doctor Connect. They are pleasant and receptive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.

    Cons

    the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tammie from CSSU

    April 2018

    Still getting to know the processes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Less no show appointments

    Pros

    Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

    Cons

    Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Gia from Denver Endo Center

    April 2018

    We loved this program from the beginning! This was exactly what we were looking for!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is beyond easy to use!! The training was super easy. Training others on the program is easy. It works with our EHR system!

    Cons

    Not being able to change a phone number in real time. Sometimes we realize the ph number change and when we want to change and reset the number we cannot. It would be nice to have this function!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Glen from TFAS

    April 2018

    WE have Used Dr Connect for several years with wonderful Results

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Cindy from Associated Urological Specialists, LLC

    Number of employees: 51-200 employees

    April 2018

    Love this software! Very user friendly and Rozell our rep is outstanding!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics.

    Pros

    The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great!

    Cons

    Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Selene from Kelly Eye Center

    April 2018

    Effective service, with exemplary customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
    You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

    Cons

    It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lauren from Rose Drug

    March 2018

    Very good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use and all the patients like it and seem to be able to communicate with us very simply.

    Cons

    The IT support isn't available 24 hours a day so it doesn't always get resolved when its needed only on business days.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Amanda from The Headache Center

    November 2017

    Cuts down phone calls for us by several hours

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Us not having to physically call the patients but allowing Dr. Connect to do this. If we need help we can reach out via email and someone will contact us within 1 day.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pat from Women for Women Obstetrics & Gynecology

    Number of employees: 11-50 employees

    November 2017

    WOW! That's the best I can instantly come up with. It has streamlined the office tasks tremendously.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.

    Pros

    Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ivy from Bucks County Plastic Surgery and Dermatology

    November 2017

    Huge asset to our practice, great support staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to use on all software, no issues of concern to address. Happy with product

    Pros

    The system is very easy to use, great support staff, always there to answer questions, very happy would recommend

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michelle from Family Medical

    May 2017

    Effective, Friendly, Fast and Affordable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the affordability of Doctor Connect ! Couldn't be happier with the super friendly customer support of my wonderful sales Rep. Her staff training has been of great benefit to our Family Medical Practice.

    Cons

    Wish there was more I.T support available on Sundays . However, the issue was resolved quickly on Monday morning.

    Review Source: Capterra
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