

DoctorConnect Software
About DoctorConnect
DoctorConnect Pricing
Contact DoctorConnect for pricing information.
Starting price:
$210.00 per month
Free trial:
Not Available
Free version:
Not Available
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DoctorConnect User Reviews
OVERALL RATING
Showing 1 - 5 of 45 reviews
Joshua
Company size: 11-50 employees
Industry: Mental Health Care
Time used: Less than 12 months
Review Source: Capterra
February 2020
DoctorConnect, great product, terrific staff, and swift customer support!
My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence. Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time). My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.
Pros
DoctorConnect, hands down, has saved our administrative support staff hours! The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us. We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations. We are able to catch many no shows before they happen by communicating with clients that have not previously confirmed their appt with a quick and easy text! We were able to create many pre-defined templates, based on our admin/client needs, that helped us streamline our admin communications with little to no training while increasing effective client communication with little confusion.
Cons
There's not much that we don't like about DoctorConnect. One drawback is their "Waitlist" feature. From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training. Although, I did speak with their team of developers and my account manager and gave feedback that they have gladly taken and welcomed. I expect this feature to be one of their key features that will only complement its success. This automation will help save our practice more time and money once it has been perfected.
Reasons for choosing DoctorConnect
Price, Price, Price. At the end of the day, many of the products I've researched (and demoed), it all came down to price for our needs. We didn't have a large budget to "try" this. We knew nearly all products would save us time and money because that's what automation tends to do. DoctorConnect met all our needs and then some. No, it doesn't have all the features that other pricier options had, but those options weren't necessarily the features we needed. The other very important reason for choosing DoctorConnect was its support team. There are many times that I don't feel like the client, but apart of the DoctorConnect team. Thanks, DoctorConnect (AdTel) team, for being a great support and team to us at Renewal Center!
Melinda
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
September 2021
Great Software
Pros
I like that the staff can communicate with patients about their appointment. They can reschedule or cancel by text if needed.
Cons
I would like to see reviews and surveys part our our package
Reasons for choosing DoctorConnect
They could not do appointment reminders
Reasons for switching to DoctorConnect
They lied
Dr Marilyn C
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
February 2022
Contract is worthless
When I went to cancel as we were changing software systems which had a "built-in" reminder system, I sent the 90 day notification AS PER OUR CONTRACT to cancel and was told it doesn't matter and we would be billed until the end of the contract. So why put a cancellation clause in the contract? Very unhappy with [SENSITIVE CONTENT], the customer service account representative. Would not recommend this system.
Pros
it was okay. Lots of problems with confirmations as our patient demographic is older and not used to texts/emails. Had to leave more messages than it was worth making my staff do extra calling.
Cons
See above. Difficult to integrate with our current software system making more work
Anna
Company size: 501-1,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
September 2021
DoctorConnect Reminders
DoctorConnect has allowed us to decrease client no show rates and has allowed staff members that were previously doing reminder calls to focus on other business processes. The vendor has worked with us on several customizations specific to our business. We started out with 3 separate states and continue to deploy to additional states. They were able to accommodate our request for scheduling/reminders for a stand-alone implementation that doesn't pull reminders from an electronic health record management system.
Pros
Implementation was very easy. The sales manager and support staff are very professional, responsive and friendly. Bulk messaging is a huge selling point for us. They provide excellent end-user training at implementation.
Cons
A robust end-user documentation is not provided and would be helpful.
Reasons for choosing DoctorConnect
n/a
Tricia
Company size: 11-50 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source: Capterra
September 2021
Doctor Connect
We were very happy with the implementation of this product. All of the people that we worked with were so helpful and kind. Rozell was so timely in getting information to and from us and assisting each step of the way with the implementation. When we have questions or any issue, it is addressed immediately by the support staff. It was a very seamless implementation. We are very pleased.
Pros
This product was easy to deploy, is easy to use and is such a great way to communicate with our patients. Doctor Connect allowed us to better connect with patients while saving us time by eliminating daily confirmation calls to patients. We are able to send forms immediately and they are completed by the patient and returned to us automatically.
Cons
I don't have any complaints about the software and have not heard of any from staff.