Doxy.me Software


Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for practices of all sizes. The solution is HIPAA-compliant, and Android and iOS apps are available for mobile devices.

Doxy.me allows patients to start sessions by clicking on a URL shared via email or SMS. The product also features a live chat within the telemedicine interface.

Doxy.me allows practitioners to view lists of upcoming appointments and transition between appointments. Patients can use online check-in which automatically updates the doctor’s patient queue as soon as a patient is available.

Doxy.me enables users to send patients text, videos and images while they wait for the video session to start. The product also records meeting history, including patient’s details, date of appointment and call duration.



112 Reviews of Doxy.me

Overall rating

4.04 / 5 stars

Filters:

Showing 1 - 20 of 112 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Doxy.me is a great telehealth solution!

Doxy.me allows convenience for both the physician and the patient to give and get quality medical care.

Pros

Doxy.me allows practitioners to conveniently see patients. Patients have access to physicians without the hassle of having to leave the privacy of their home. Doxy.me is HIPPA compliant so patient privacy is established and effecient patient care is provided.

Cons

Doxy.me would be more effective if patients were able to do online assessments, and have the assessments uploaded for the physcian to review.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Excellent HIPPA Compliant Platform

It is priceless, both figuratively and literally.

Pros

I use it often and it's really easy for my Clients to access, and they never have to provide identifying information about themselves.

Cons

Sometimes the picture is blurry. There are several times each month when I have to abandon the platform and switch to phone sessions with my Clients.

Response from Doxy.me of Doxy.me

Replied December 2018

Thanks so much for the review!

December 2018

Robert from Healthcare

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great quality when it works, but not reliable.

Pros

It has an attractive interface. HIPAA compliant. That's all I like about it, but I have to type more to meet the 100 character minimum.

Cons

doxy.me shut off access to the camera from the browser twice for no apparent reason. Any use of the camera by any chrome page was shut off.
I had to clear the cookies and reboot twice to get access to the camera.

None of the help articles address this. I'm going back to the less attractive, lower quality, but reliable, product I was using before.

December 2018

Lauren from Lauren Cardinale Hypnotherapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

HIPAA privacy worth the extra time

I do video hypnosis sessions. Some colleagues have used Zoom, but I wanted something I KNEW was HIPAA compliant. It takes a bit longer to get it set up, get connected and get started, but once going, it worked great.

Pros

I like knowing that the software is HIPAA compliant.

Cons

Since it is web based, it takes a bit longer to get in and start the session.

Response from Doxy.me of Doxy.me

Replied December 2018

Hi Lauren! Thank you so much for your review! We are always developing features, so hopefully we'll have more soon!

November 2018

Jill from Jill Shook Therapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Best telemedicine platform for mental/behavioral health

Pros

I loved the ability to buy a Professional plan for just a day- sometimes I only needed those features for a few clients and didn't want to pay the monthly feature. Doxy is the only platform I have seen that offers a single-day subscription option.

Customer service was awesome- one time, I even talked with the co-founder of the company, who was using his free time to answer customer service questions (and didn't reveal his position in the company until I started asking about the workings of Doxy, as I was reviewing different telehealth platforms at the time).

Cons

I am a speech-language pathologist, so I need the ability to annotate the screen to use worksheets etc, which Doxy does not have. I would also have appreciated the ability to upload files to be used during sessions, but that is not a dealbreaker since I can screenshare. Otherwise, it was a perfect telehealth platform!

Response from Doxy.me of Doxy.me

Replied November 2018

Thanks for the review Jill! We love our one day plan. It's so useful! Let us know if there are any other features you would like to see!

November 2018

Dr. Dave from Piedmont Counseling Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Great telehealth option for healthcare professionals

Excellent product. I recommend without reservation.

Pros

Doxy.me is very user friendly for both the clinician and patient. Most of the time, no downloads are required, which is a huge plus. Also, the free plan is extremely functional. I highly recommend this product.

Cons

occasionally there are minor call quality issues, but the majority of the time, it has worked well for me and my patients.

Response from Doxy.me of Doxy.me

Replied November 2018

Thanks for your review Dr. Dave! :-)

November 2018

Amanda from Strength, Love, and Motivation, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Doxy.me is Effective!

Doxy.me offers limitless opportunities of working with individuals anywhere. It is a great asset to any telemental health practice.

Pros

Doxy.me is easy to use and very effective as my clients who are not computer savvy use it with ease! I also love that is offers a free option!

Cons

Sometimes the service is not clear so you need a very strong internet connection. In order for the company to improve your definition, you must have a purchased version to improve the service. For Doxy.me you can pay to play!

Response from Doxy.me of Doxy.me

Replied November 2018

Thanks for your review Amanda! :-)

September 2018

Ashley from Beach medical services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Easy to use platform

This is a great, simple platform for video calls and HIPPA compliance

Pros

Simple, lack of glitches, great product for the coat. Ability to message users

Cons

Sometimes trouble connecting camera , no way to save log of who you have seen

Response from Doxy.me of Doxy.me

Replied September 2018

Thanks for your review Ashley!

August 2018

Mary Ann from Psychotherapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2018

Went from reliant to impossible

Frustrating

Pros

Initially easy to use and easy to explain to clients. Was very optimistic at first

Cons

Started really great and then a couple of months ago, could not connect and customer service couldn’t explain why and suggested client and i use more updated devices when it worked fine before. Started freezing up at first and then eventually couldn’t connect at all. No real help from customer service nor did they do the test call they scheduled with me 2 days earlier. Disappointing

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Great HIPAA compliant option! User friendly on both ends.

Low cost, user-friendly, HIPAA compliant option

Pros

I love how easy it is for me to use as a clinician and clinical supervisor and how easy it is for my clients to use as well. There's no learning curve involved on the client side, as far as I have experienced so far. I utilize Doxy.me for clinical supervision and for therapy sessions with clients. Telehealth is a great option for people for a variety of reasons (transportation, location, family responsibilities, etc.).
The video/call quality is fairly decent and stays connected about 90% of the time.

Cons

The video/call quality is pretty good, but calls have been dropped several times. I like having the "call test" option. Do clients have this also? I feel like maybe some of the call quality is affected by the user and not the platform.

I have found myself looking at the subscription many times but always deciding that I just cannot justify the cost. Even the basic subscription is a little too high for me. I would hate to have to increase client fees because my overhead increased significantly.

Response from Doxy.me of Doxy.me

Replied July 2018

Hi! Thank you so much for the feedback! As far as the call quality, have you checked in with our support team? We would be happy to schedule a test call to see why calls are being dropped. Clients can take the call test if they are in your waiting room. If you are interested in the paid version email courtney@doxy.me and she will send you a coupon code ;-)

June 2018

Marnie from Epicenter ABA

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

1 of 5

June 2018

Not Compatible with Android

Pros

The Doxy.me website and the sign on process is easy to navigate through for patients and other therapists.

Cons

Does not last more than an hour and most of the time it only lasts 15 minutes before the call is dropped. Not compatible with anything but apple devices.

May 2018

Sharon from Self-employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I use doxy.me to virtually supervise residents working to become licensed counselors.

The ability to use a free HIPAA compliant virtual website in my supervising residents working towards licensure as counselors because my state allows virtual Clinical Supervision.

Pros

I was happy to find out about doxy.me at an ethics conference for counselors because doxy.me will sign a BAA to maintain confidentiality, unlike Skype or FaceTime. That allows me to meet virtually with my residents and to discuss confidential client information. I also am very happy that doxy.me has a free version for someone like me who is retired and only needs a few hours a month of access to see my residents. It was extremely easy to start with doxy.me, easy to sign the BAA, and easy to use. It also allows a simple way of access for my residents to come into my "waiting room." Additionally there are very few glitches in using the software, i.e. the video and sound are almost always perfect. And customer support is always ready to help. I have recommended doxy.me multiple times to colleagues including adding the website information to a bi-monthly newsletter article I write for my local counselor association.

Cons

I truly can't think of anything I don't like!

Response from Doxy.me of Doxy.me

Replied June 2018

Thank you for your review! We are so glad you find us easy to use and we fit your needs!

May 2018

Jeannine from CMH, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

GREAT and INVALUABLE service

Pros

Free, ease of use for provider and for patients signing in. Always in good working order. If there is a problem it is usually the fault of me or the patient!..

Cons

can't think of anything..

Response from Doxy.me of Doxy.me

Replied June 2018

Thank you for your review! We are glad you find it easy for both you and patient!

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent product. Super easy to use.

SKYPE convenience with HIPPA Compliance.

Pros

I love this software. Works exactly like SKYPE but is HIPPA Compliant. Easy to use. No fuss, no muss. Conference calls are easy. Subscription service provides quality products.

Cons

Must use app on iphone in order to use. Makes it smoother but sometimes I just want to use browser. Minor complaint.

Response from Doxy.me of Doxy.me

Replied June 2018

Thanks for the review! You can now use Safari on your iPhones!

May 2018

Nicole from Nicole Reynolds PsyD, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

All I need is a platform for HIPAA compliant psychotherapy sessions and I use the free version.

It's free, HIPAA compliant, easy to use - made doing telemedicine easy and the technology approachable.

Pros

I like how easy it is to use for both me and the client. I like that I can use the app on my phone and that all the client has to do is click one link.

Cons

I'm not sure if there's anything I don't like. There are frequent connection issues and often sound issues - however, I don't know if that has anything to do with Doxy, it may just be user computers.

Response from Doxy.me of Doxy.me

Replied June 2018

Thank you for your review! Connection problems can arise if you have an older device. If you still experience problems please contact us at support@doxy.me

May 2018

Carolyn from Dr. Carolyn Mathews

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

I love Doxy! My clients love Doxy. Easy to use and *most

Pros

That it is browser-based. My clients are relieved they don't have to download an app. I also appreciate the "waiting room."

Cons

The images freeze and the sound stops. This is very bad for online therapy. I have checked my router and it's speed and this does not appear to be the issue. Perhaps it's on the client side?

Response from Doxy.me of Doxy.me

Replied May 2018

It could be on the patients side. Have you had them take the diagnostic tests yet? You can find a link at help.doxy.me. :-)

May 2018

Krista from Private Practice

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

I use it as my "skype" for therapy sessions. It works great!

Pros

It is easy for clients to access, and doesn't take long to set up an account. It's easy for me to sign on, and its seldom that the connection goes out.

Cons

As with most programs, the loss of connections happens every once and awhile. This is the only bad thing I can say about the program.

Response from Doxy.me of Doxy.me

Replied June 2018

Thank you for your review! I'm so sorry you are experiencing connection issues. If it happens again please email us at support@doxy.me so we can look into why it's happening.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Has most features I want. Easy to use and integrate credit card processing well

Pros

I really like the ease of credit card processing integration, customized note templates and all of the tutorials.

Cons

My least favorite part of the software is that it does not have functionality to easily write notes for groups.

Response from Doxy.me of Doxy.me

Replied June 2018

Thanks for the review! I will pass on your note suggestion to our development team.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Free, easy to use, but choppy video at times

Pros

The fact that this is free and easy to use is awesome! It is a great option for me to use to see patients who are away at school or when the weather is bad...I'm really glad to have this option!

Cons

At times, the video can be very choppy and in the beginning, I often had a hard time connecting. Lately, though, the connection seems to have improved.

Response from Doxy.me of Doxy.me

Replied May 2018

Thank you for your review! Have you ever taken our diagnostic tests for choppy video? You can find a link at help.doxy.me

May 2018

Ruth from Psychotherapy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

May 2018

easy to use

Pros

easy to use, does not require clients to download anything so even those who are not technically agile can use it, this is helpful given the wide range of clients I have

Cons

connection inconsistent so the line often freezes up and therefore I often need to have another default service

Response from Doxy.me of Doxy.me

Replied May 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!