Doxy.me
About Doxy.me
Awards and Recognition
Doxy.me Pricing
Doxy.me is available for free at the basic level and scales across two pricing plans: Professional and Clinic. Monthly Professional Plan: $35/mo Monthly Clinic Plan: starts at $50/mo for 1 provider Annual Professional Plan: $29/mo Annual Clinic Plan: starts at $42/mo for 1 provider
Starting price:
$35.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Doxy.me
1 - 5 of 1,146 Reviews
Cassandra
Mental Health Care, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2022
No Downloading
Jean Nicole
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Love this product!
Super easy to use! You do not need to download anything, and neither does the patient! You can have office staff manage the virtual waiting room, just like in a real doctor's office. I love that it's secure and Hipaa compliant! Professional look specific to our company. Customer Service is quick to respond and friendly. Translator function is the best!!
CONSOnly thing missing is that internal staff cannot easily communicate within Doxy, without clicking in like a patient. I do wish there was a way to send messages to other staff members within Doxy
Reasons for switching to Doxy.me
Hipaa compliance, professional look, set up more for virtual waiting room
Rebecca
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Pediatric Physical Therapy
Great! It I once again need a platform for telemedicine I think I would choose Doxy.me again.
PROSEase of use both for me and the families I serve. The troubleshooting help and the privacy. This platform was so invaluable during the height of the pandemic for me to feel confident in reaching out and providing physical therapy to the families I was serving.
CONSNothing in particular jump out that I did not like.
Paris
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2020
Can't get customer help to improve technical difficulties.
see above
PROSIt's easy to use. That's it at this time. nnnnnnnn
CONSI have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for well over a year and have been able to use it with no problems on a less frequent basis. Now that I need to use it daily because of the COVID - 19 Crisis, it is not working well. I cannot schedule a call for support because there are no spaces available. I have not been able to get any help. I am at the point of cancelling my service and trying something new as it is imperative that I am able to video conference with my clients. I am really hoping to get some help and support.
Vendor Response
I am so sorry for the trouble! We are currently doing over 10 million video minutes a day right now. I'm not sure why it won't work for you. We are happy to help troubleshoot. Email support@doxy.me. We also have a very generous refund policy and will refund your payment if you are not satisfied.
Replied March 2020
Renee
Mental Health Care, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2024
Easy and User Friendly
Great overall experience! Doxy is user friendly, easy and it's very easy to send clients the link for logging on and they can keep using the same one or just easily send them another link if they can't find the original link in their old emails.
PROSHaving the free version that still allows for therapy sessions to last an hour or more.
CONSI haven't really found a downside; occasionally the audio doesn't work for either my side or the other person's side but never quite sure if that's an internal Doxy glitch that occurs sometimes or it's just technology gremlins that can happen with any computer. I resolve it by using my cell phone to call the client and we still have the visual to see each other.
Reasons for switching to Doxy.me
They reduced the allowed time for sessions/meetings to 45 min. for Free users. That seemed silly and I had a few more problems with the technology working with them.