Doxy.me software


104 reviews(4.0/5)
104 reviews(4.0/5)

Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for practices of all sizes. The solution is HIPAA-compliant, and Android and iOS apps are available for mobile devices.

Doxy.me allows patients to start sessions by clicking on a URL shared via email or SMS. The product also features a live chat within the telemedicine interface.

Doxy.me allows practitioners to view lists of upcoming appointments and transition between appointments. Patients can use online check-in which automatically updates the doctor’s patient queue as soon as a patient is available.

Doxy.me enables users to send patients text, videos and images while they wait for the video session to start. The product also records meeting history, including patient’s details, date of appointment and call duration.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

104 Reviews of Doxy.me

Showing 1 - 20 of 104

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  • Mary Ann from Psychotherapy

    Number of employees: 1 employee

    August 2018

    Went from reliant to impossible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Frustrating

    Pros

    Initially easy to use and easy to explain to clients. Was very optimistic at first

    Cons

    Started really great and then a couple of months ago, could not connect and customer service couldn’t explain why and suggested client and i use more updated devices when it worked fine before. Started freezing up at first and then eventually couldn’t connect at all. No real help from customer service nor did they do the test call they scheduled with me 2 days earlier. Disappointing

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Great HIPAA compliant option! User friendly on both ends.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Low cost, user-friendly, HIPAA compliant option

    Pros

    I love how easy it is for me to use as a clinician and clinical supervisor and how easy it is for my clients to use as well. There's no learning curve involved on the client side, as far as I have experienced so far. I utilize Doxy.me for clinical supervision and for therapy sessions with clients. Telehealth is a great option for people for a variety of reasons (transportation, location, family responsibilities, etc.).
    The video/call quality is fairly decent and stays connected about 90% of the time.

    Cons

    The video/call quality is pretty good, but calls have been dropped several times. I like having the "call test" option. Do clients have this also? I feel like maybe some of the call quality is affected by the user and not the platform.

    I have found myself looking at the subscription many times but always deciding that I just cannot justify the cost. Even the basic subscription is a little too high for me. I would hate to have to increase client fees because my overhead increased significantly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    July 2018

    Hi! Thank you so much for the feedback! As far as the call quality, have you checked in with our support team? We would be happy to schedule a test call to see why calls are being dropped. Clients can take the call test if they are in your waiting room. If you are interested in the paid version email courtney@doxy.me and she will send you a coupon code ;-)

  • Marnie from Epicenter ABA

    Specialty: Applied Behavior Analysis/Autism

    Number of employees: 2-10 employees

    June 2018

    Not Compatible with Android

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The Doxy.me website and the sign on process is easy to navigate through for patients and other therapists.

    Cons

    Does not last more than an hour and most of the time it only lasts 15 minutes before the call is dropped. Not compatible with anything but apple devices.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sharon from Self-employed

    Number of employees: 1 employee

    May 2018

    I use doxy.me to virtually supervise residents working to become licensed counselors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to use a free HIPAA compliant virtual website in my supervising residents working towards licensure as counselors because my state allows virtual Clinical Supervision.

    Pros

    I was happy to find out about doxy.me at an ethics conference for counselors because doxy.me will sign a BAA to maintain confidentiality, unlike Skype or FaceTime. That allows me to meet virtually with my residents and to discuss confidential client information. I also am very happy that doxy.me has a free version for someone like me who is retired and only needs a few hours a month of access to see my residents. It was extremely easy to start with doxy.me, easy to sign the BAA, and easy to use. It also allows a simple way of access for my residents to come into my "waiting room." Additionally there are very few glitches in using the software, i.e. the video and sound are almost always perfect. And customer support is always ready to help. I have recommended doxy.me multiple times to colleagues including adding the website information to a bi-monthly newsletter article I write for my local counselor association.

    Cons

    I truly can't think of anything I don't like!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! We are so glad you find us easy to use and we fit your needs!

  • Jeannine from CMH, LLC

    May 2018

    GREAT and INVALUABLE service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Free, ease of use for provider and for patients signing in. Always in good working order. If there is a problem it is usually the fault of me or the patient!..

    Cons

    can't think of anything..

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! We are glad you find it easy for both you and patient!

  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Excellent product. Super easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SKYPE convenience with HIPPA Compliance.

    Pros

    I love this software. Works exactly like SKYPE but is HIPPA Compliant. Easy to use. No fuss, no muss. Conference calls are easy. Subscription service provides quality products.

    Cons

    Must use app on iphone in order to use. Makes it smoother but sometimes I just want to use browser. Minor complaint.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thanks for the review! You can now use Safari on your iPhones!

  • Nicole from Nicole Reynolds PsyD, LLC

    May 2018

    All I need is a platform for HIPAA compliant psychotherapy sessions and I use the free version.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's free, HIPAA compliant, easy to use - made doing telemedicine easy and the technology approachable.

    Pros

    I like how easy it is to use for both me and the client. I like that I can use the app on my phone and that all the client has to do is click one link.

    Cons

    I'm not sure if there's anything I don't like. There are frequent connection issues and often sound issues - however, I don't know if that has anything to do with Doxy, it may just be user computers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! Connection problems can arise if you have an older device. If you still experience problems please contact us at support@doxy.me

  • Carolyn from Dr. Carolyn Mathews

    May 2018

    I love Doxy! My clients love Doxy. Easy to use and *most

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That it is browser-based. My clients are relieved they don't have to download an app. I also appreciate the "waiting room."

    Cons

    The images freeze and the sound stops. This is very bad for online therapy. I have checked my router and it's speed and this does not appear to be the issue. Perhaps it's on the client side?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    It could be on the patients side. Have you had them take the diagnostic tests yet? You can find a link at help.doxy.me. :-)

  • Krista from Private Practice

    Number of employees: 1 employee

    May 2018

    I use it as my "skype" for therapy sessions. It works great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy for clients to access, and doesn't take long to set up an account. It's easy for me to sign on, and its seldom that the connection goes out.

    Cons

    As with most programs, the loss of connections happens every once and awhile. This is the only bad thing I can say about the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! I'm so sorry you are experiencing connection issues. If it happens again please email us at support@doxy.me so we can look into why it's happening.

  • Verified Reviewer

    May 2018

    Has most features I want. Easy to use and integrate credit card processing well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the ease of credit card processing integration, customized note templates and all of the tutorials.

    Cons

    My least favorite part of the software is that it does not have functionality to easily write notes for groups.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thanks for the review! I will pass on your note suggestion to our development team.

  • Verified Reviewer

    May 2018

    Free, easy to use, but choppy video at times

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that this is free and easy to use is awesome! It is a great option for me to use to see patients who are away at school or when the weather is bad...I'm really glad to have this option!

    Cons

    At times, the video can be very choppy and in the beginning, I often had a hard time connecting. Lately, though, the connection seems to have improved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    Thank you for your review! Have you ever taken our diagnostic tests for choppy video? You can find a link at help.doxy.me

  • Ruth from Psychotherapy

    May 2018

    easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    easy to use, does not require clients to download anything so even those who are not technically agile can use it, this is helpful given the wide range of clients I have

    Cons

    connection inconsistent so the line often freezes up and therefore I often need to have another default service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

  • Donna from CCFH

    May 2018

    Like the ease of using doxy.me

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to work anywhere with anyone! Helps make life easier so I can schedule meetings when convenient for folks who might be in a different time zone. Has increased my productivity by far!

    Cons

    Sometimes the video is a little choppy and lags but that is likely due to the quality of internet connection on either end user. Sometimes the video quality is not as clear and other times it is fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! Being able to work anywhere is the best!

  • Jane from Truman Group

    May 2018

    Generally very good, difficult in some overseas locations

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I work overseas with an expat population- internet quality varies but I find in Doxy to be pretty reliable.

    Cons

    Sometimes Skype works much better- Doxy can get very pixelated and freeze, but if the client and I switch mid-session to Skype it is a much better connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

  • Michelle from Pacific Mental Wellness

    Number of employees: 2-10 employees

    May 2018

    Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Videoconferencing with clients.

    Pros

    Hipaa compliant. Free option, some paid features. No software required- runs on internet browser. Good mobile app. No log-in code required for each session . Clients don't have to register. Clients can log into the "waiting room" at any time. Custom virtual waiting room. You can message clients in the system.

    Cons

    Only runs on certain internet browsers. If I open another program (Skype, Facetime), I generally have to reboot my computer for Doxy to recognize my microphone again. Video and audio quality varies - often freezes up. Freezing up may be in part due to either my internet speed or the client's internet speed, so I am not sure how they could fix this. They do offer different quality levels (to match the internet speed) however on the paid version.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me! Doxy.me works on Safari, Chrome, and Firefox.

  • HIllary from Leaps and Beyond, INC

    Number of employees: 51-200 employees

    May 2018

    Super easy to use. Love that no one needs much software for it to work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HIPPA compliance. Ease of use. A lot of buy in from the other users. Minimal cost or support up front.

    Pros

    How easy it is. It is free, HIPPA compliant. There are usually minimal disruptions to the feed. So quick to load and the quality is really great.

    Cons

    The camera can't turn around on the patient side (front and back facing camera) no screen sharing for the free version. If the person navigates away from the app on a phone it drops the call.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    Thank you for your review!

  • John from Bay Psychiatric Associates

    May 2018

    i use it for telepsychiatry appointments.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The program is pretty easy to use. It is free. The patients seem to have a good experience. The video is pretty clear.

    Cons

    Sometimes when I first open the program and connect with a patient, the sound does not work. As a result, the only solution I have found to the problem is closing down the browser and opening up the program again. Very frustrating!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    Thank you for your review! Sorry about the sound issues. Sometimes other programs don't like to share access to the mic so closing your browser will refresh the settings.

  • Laura from Sage Synergy Counseling Center

    May 2018

    Love Doxy...it works more effeciently than a lot the other EHRs I have tried.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can reach my clients in an effective, effecient way that does not cost me an arm and a leg and is HIPPA compliant.

    Pros

    There are a ton of pros. Ease of use, no time limits, free and/inexpensive for professionals, great support, easy for clients to use, no downloads, love the virtual wait room. Works seamlessly across platforms. DEFINITELY MORE PROS THAN CONS! I recommend doxy all the time.

    Cons

    Occasional gliches with use, freezes up on occasion. Not as bad as other products I have used. Better than most.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review and your recommendations!

  • Deanna from Blue Sky counseling

    May 2018

    Overall-good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use, simple. For the most part no issues with the software. Easy to use progress notes

    Cons

    That sometimes it freezes and works slow. The problem has been taken care of though quickly. Overall good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    June 2018

    Thank you for your review! Please email support@doxy.me with any freezing issues you are having!

  • Verified Reviewer

    May 2018

    The video quality is bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's professional in that my clients feel their session is protected and nobody else has access to it.

    Cons

    Not as many features in the free version. I would like for it to hold multiple screens/conversations

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Doxy.me, Doxy.me

    May 2018

    Thank you for your review! Have you ever taken our diagnostic tests for video quality? You can find a link at help.doxy.me!

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