Doxy.me Software


 

Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for practices of all sizes. The solution is HIPAA-compliant, and Android and iOS apps are available for mobile devices.

Doxy.me allows patients to start sessions by clicking on a URL shared via email or SMS. The product also features a live chat within the telemedicine interface.

Doxy.me allows practitioners to view lists of upcoming appointments and transition between appointments. Patients can use online check-in which automatically updates the doctor’s patient queue as soon as a patient is available.

Doxy.me enables users to send patients text, videos and images while they wait for the video session to start. The product also records meeting history, including patient’s details, date of appointment and call duration.

 

Doxy.me - Badge settings
 
  • Doxy.me - Badge settings
    Badge settings
  • Doxy.me - Patient chat
    Patient chat
  • Doxy.me - Start meeting
    Start meeting
  • Doxy.me - Video chat
    Video chat
  • Doxy.me - Website badge
    Website badge
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

9 Reviews of Doxy.me

Showing 1-9 of 9

 

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Sonya from Psychotherapist
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

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It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Pros

In the past I would have said easy to use and reliable ..

Cons

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Source: Capterra
 

Kevin from Robertson Counseling
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Generally a great experience when working with clients.

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this allows me to expand my practice from beyond the community I am located and allows me to continue to assist active duty and veteran military members.

Pros

This is simple to use and customer support is always there to answer questions. Customer service has gone out of the way when I took time off to ensure everything was working as it should.

Cons

I have issues with the mic. Other than that on occasion of a client uses a cell device the picture drops out.

Source: Capterra
 

Sybil from The Journey Center
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Excellent!

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Fantastic customer service and easy to navigate for both practitioners and client. The service is consistent, simple, and easily accessible by multiple devices. I highly recommend for private practice practitioners who are looking to support clients remotely.

Pros

Reliable. Excellent customer service. Responsive.

Cons

A little quirky when using a weak Wifi signal

Source: Capterra
 

Amita from Maui Psychotherapy

February 2017

February 2017

Perfect free software for private practice for video sessions w/ HIPPA compliant

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I love this company and their software. It's free for sole practitioners. Allows both video client calls and audio only. It doesn't drop calls, gives good quality and you can put a direct link to your website for clients. Never had a problem with it. And any time I had questions they replied within a few hours. We need more companies like this!

Pros

Free. Ease of use. Customer service.

Cons

none

Advice to Others

Wish they'd do text and emails!

Source: Capterra
 

Jennifer from Jennifer Kahler, Psy.D.

February 2017

February 2017

Great idea but poor connection

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I signed up for doxy.me to provide video therapy. I had good success with doxy.me for two or three sessions, but since those initial sessions, I have been unable to obtain a good internet connection and have had to use other platforms for video therapy.

Source: Capterra
 

Ed from Wayne State University Physician Group
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

1st time review

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We are a university based, urban psychiatry dept with the largest psych residency in the midwest. we have been using tel-psych services for ER, inpt., outpt & home based services. It has expanded the reach of the psychiatrists tremendously. The average age of a psychiatrist now is 62 y.o. The residents are learning from this experience & it has allowed us to reach the developmentally disabled, geriatric & medically compromised that were not receiving services before. Unfortunately Medicare & Medicaid will not pay for home based tele-med services yet so we are using Doxy with a foundation grant to publish the results & hopefully prove its value to the legislature.

The only consistent issue we have had with Doxy is bandwidth. In some areas, the signal is weaker & we can't use Doxy. we switch to a HIPAA compliant version of Go To Meeting as a back up, which doesn't appear to use as much altho' it has limits Doxy does not have. If Doxy had a "low power" version that could be used in these areas.......................

Pros

clear sound & picture, 3 way calling, ability to have multiple staff using at the same time.

Cons

can't be used with average to weak signals.

Source: Capterra
 

Medhavij from Houston Thyroid & Endocrine Specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

All and MD needs for great televisits with patients and get paid

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The software accomplishes all you need. Simple FaceTime-like interface for android, iOS and PC. Gets the job done and satisfies requirements for getting paid for televisits. The tech support is excellent.

Pros

Easy to use for patients and doctors.

Cons

Android app is buggy but works fine on chrome app.

Source: Capterra
 

Anonymous from Anonymous
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great experience with Doxy.me for my telepsychology clinical work!

Ease-of-use

Functionality

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I've used Doxy.me for the last 3 years. It has made doing telepsychology much easier. My patients don't have to download anything, they can just go to my link with a Chrome browser. It helps that if my patient and I are both on the move or traveling we can do the session using our iPhones. My patient had some difficulty at the beginning due to using the wrong browser but my patient was able to reach out to Doxy.me and Courtney was really helpful. I really appreciate that as I'm not so tech savvy. I've upgraded my account to the Professional version because of the features it offers I take private pay from patients and they can pay me during a live call, we send information using file transfer, and I can show them online resources using the screen share feature. I'm really happy with my experience with Doxy.me and suggest them often to my psychology colleagues.

Pros

Easy to use..NO DOWNLOADS.

Cons

No EMR tool that is integrated within the software to centralize my technology for my practice.

Advice to Others

I think a focus on consultation, supervision and training (connecting experts together through webinars) could really help this tool flourish within the psychological community.

Source: Capterra
 

Cameron from Private Practice
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Amazing Telemedicine Product!

Ease-of-use

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Doxy.me has been a lifesaver for my business. It is really easy to use and patients have been loving not having to drive for an appointment. You also can't beat the price- FREE! The free version even comes with a BAA. It really is an amazing product.

Pros

Their customer support team is amazing! They respond to me very quickly. You can tell their employees are passionate about what they do.

Advice to Others

Try it out! It's free, you can't go wrong with a free product! I tell all my colleagues to sign up with Doxy.me.

Source: Capterra