DrChrono Software

DrChrono Software

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About DrChrono

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks and a patient portal. The DrChrono Partner Marketplace also offers a multitude of app integrations to round out your EHR and practice management software, and our award winning medical FHIR API gives healthcare app developers the opportunity to build additional solutions. DrChrono's EHR (electronic health record) functionality offers fully customizable form templates or prebuilt forms to help users track patient information. Medical professionals ...
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DrChrono User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 456 reviews

Lauren

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

DrChrono

User Profile

Dr Baden

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
5

Functionality

out of 5

May 2018

Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Dr John

Company size: 1 employee

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

The ultimate software partner for your Mac computer office!

Patients save me time and charting by communicating through the onpatient portal. I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis. I stay on top of my day by way of daily schedule emailed to me every morning.

Pros

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support. The unlimited ability to customize for my sole practitioner non-force chiropractic practice. Easy to understand video tutorials which answer most questions without having to contact support. Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.

Cons

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

Reasons for switching to DrChrono

Primarily because I am a long-time Apple device user and I was intrigued by the integration with drchrono. I was also interested with how drchrono is part of Apple Health and wanted to be part of that growth. Many of my patients have Apple devices and wanted to bring a more convenient, easy platform for them to engage.

Shannon

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Happy with our decision

Overall, Dr. Chrono has been a great value for the price. We are very pleased with the decision.

Pros

provider documentation. streamlined, looks good, customizable.

Cons

Would like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.

Reasons for choosing DrChrono

unhappy with their EPCS set up

Reasons for switching to DrChrono

Unhappy with the workflow / price of Athena. Poor customer service as well.

Byoung

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

August 2022

Worst EHR. SCAM. Your patients data will be taken into hostage

Stay away from them. Dr. Chrono is Worst possible EHR in many ways. Below is actual part of Email they sent to us regarding data transfer. Hi Dr. The last invoice to be paid to finish the contract came out on Aug. 7, you won't be charged going forward. Here are the options for getting your data out of DrChrono: OPTION 1 Maintain read-only access to your existing DrChrono account. This will allow you to still log in any time, any where and access your patient information. This option only requires you to sign an annual read-only access agreement with DrChrono for a small fee of $50 per month. This can be paid out monthly or you can prepay and not have to worry about the bill for another year. OPTION 2 Use DrChrono’s manual export features. With this option, you are able to export a zip C-CDA file of your patient list. You can also export your patient demographics as a .csv file. For clinical notes and uploaded documents, you will need to export individually from within each patient’s file. There is no fee for this option but you will only have your 30 day notice window to complete your own export. Here are some support articles that provide more information about the manual export features:

Pros

User interface loos pretty and enticing. That is all. Nothing else.

Cons

Extremely buggy and slow. ICD and CPT codes does not accept synonyms. It only accepts exact wording of used in original CPT and ICD-10 code. I had to use google all the time to find appropriate codes to put in the charts. Takes double the time. Billing is horrendous. No way to track if payment is received and processed. When more than thousands of payments are hanging, it becomes impossible to track anymore. Finally I had to decide to stop using and give up tracking the account receivable and give up insurance payment all together for many months. It was worth to give up months of work than further loosing and not being able to collect anymore. Lessons learned in hard way. Finally, when I moved to different EHR after using Dr.Chrono for 4 years, they refused to transfer patient data. Instead, they told us to manually open and download individual items from patient charts or pay them $50 per month for read only version. The new EHR company contacted them to work through, they refused all the cooperation. One year later, I still did not receive any patient data. I complained to Better Business Bureau. I am taking legal action against them now. They will take patients information as hostage. STAY AWAY. These are scammers.

Reasons for choosing DrChrono

The features listed seemed enticing. However they were extremely buggy and unusable.

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