Always received help with any questions asked in a timely manner and everyone I spoke with was friendly and courteous, they are always felt like family members. We have been with them for many years!

The software was easy to learn and Medical Practice was always there to help with any of our questions

there was nothing I did not like about the program

Its easy to navigate and the support staff is AMAZINGLY KNOWLEDGEABLE in their own product. I left Athena Health to get back in control of my data and finances.

The support staff is available for all my questions. Everyone in the office knows how to help me and if I have a request they are very receptive to those requests.

Our pediatric medical company uses DuxWare for scheduling, appointment reminders and billing purposes (just to name a few). Every month DuxWare continues to evolve and update their software to fit the needs of its clientele based on our input and requests. The staff really cares about our opinions. They are always there to help train or instruct us as needed on proper usage, efficacy, and new updates. They always respond and follow up promptly to resolve any issues that may arise. DuxWare looked at our company and its many needs as a whole then determined a plan to incorporate several functions under the care of their one product. I have been incredibly impressed with how quick and knowledgeable their staff has been in integrating their software to accommodate the changes from ICD-9 to ICD-10. I am so grateful for DuxWare ! Their continuous efforts and dedication allow for our 16 clinics to run smoothly and efficiently, allowing us to give our patients the complete focus and care they deserve.

My experiences with support have been very good. The employees are friendly and helpful. It feels like I'm talking to a co-worker. (Especially Lisa)

ease of use

The patient statements do not offset a debit when there is a credit on another date of service.

Excellent

The ability to get around quickly and the ease of the applications.

The reporting tool. I do think training would help the people that need the reports.

Duxware is easy to learn, [SENSITIVE CONTENT HIDDEN] is very helpful solving our issues

Not user friendly with making adjustments always contacting customer support.

Whenever necessary, I can always get someone on the phone who is friendly and willing to address my concern.

Nothing- we have only had great success with this company.

I feel the product is very user friendly

I do not do a lot of work in this specific program as I am more clinical so I really do not have any specific dislikes

Completely satisfied with DuxWare staff friendly and always helpful and always solves any problems I may have.

Extremely easy to use for reports, patient access and bridgeing over.

I chose Duxware for our Management Software for so many reasons, but the main one was the support we received from them throughout the changing process. From the start with the programmers, who customized the system to meet every need we presented, to the trainer(s) who were very knowledgeable, kind and patient while teaching our staff and management throughout the process, it was simply outstanding. As a practice administrator, it is a nightmare to think of changing not only your billing/scheduling software, but also your claims clearinghouse. One would anticipate at least a 3 to 6 month break in revenue, which can be detrimental to any business, however, with the guidance of the Duxware team, ours was less than 4weeks! Duxware has proven itself to be one of the best choices I have made! Their product has made our billing and receivables' more accurate and productive with 90% of our collections residing in the 30 day category. After 6 years of being on their system, I can say that they continue to maintain their commitment and dedication to their clients by continuing to offer assistance, training and access to their team anytime we are in need. This "hands on" approach has by far raised them above all the rest. Their product is always on the cutting edge, meeting the demands of the ever changing world of healthcare. I cannot imagine our clinic running as efficiently and smoothly without it.

For over six years I was a Duxware user for an OBGYN practice. When I left that company I decided to try another system whereby "everything" was going to be done for me. Needless to say in less than a year I was back knocking on Duxware's door. Why I came back? You can't beat the customer service at Duxware. Whoever answers that phone can take care of your question right away. No ticket numbers...just folks willing and able to help you on the spot. The reason for the quick actions is that the product is simple to use and if you are a linear thinker like I am, more often you can figure it out for yourself. The only negative thing I can say is that they are two hours ahead of me, but the product makes it worth waiting til the next morning.

As a user of this product for 9 years, I have been very impressed with the continued upgrades and improvements of the system. They have met deadlines as proposed by CMS. The system has also integrated well with our EMR system. Customer Service has been pleasant and resourceful to any problems I have had. One improvement I would like to see is the availability of an online education webinar(s) that is accessible all the time to be able to view the changes and to be able to teach new employees.

Our billing company went onto the Duxware System in 2010. What a great choice our company made. The ease of the transition from one system to the other was a breeze. The team at Duxware provided in-house training sessions and a direct line to a person always available to answer questions and help us through the learning process. I have been very pleased with all the aspects of this system. The team at Duxware has always been very pleasant to work with and the programmers are always searching for new ways to improve their system to help make our jobs easier. I would highly recommend this software.

Software is easy to use, pretty "customer friendly" from a billing standpoint. One area that could use improvement is the "Patient Dunning Letters Criteria". It would be nice to be able to create ONE dunning/collection letter and have that ONE recorded into that pt's messages, instead of multiple pt's with the same last name with balances old or new.

DuxWare is a user friendly software. Reports are not hard to find and VERY easy to read. There is always someone readily to speak to if you have a question. Everything is pretty self explanatory and there are also help icons on things you would question to help explain what it is used for. Scheduling patients is fun when you can build your own templates to conform to your physician's time schedule and preference. Entering charges and payments is very simplified when it comes to difficulty level. Submitting claims and posting insurance payments is straightforward and fast.

this system has many more features very use to system we had been using for 30 years, takes time to re adjust working out the kinks Linda, Lisa, Jalon : Awesome!

I have been very pleased with Duxware as our practice management software over the last 2 years. The company has excellent customer service and is always there to help. I like the ease of use in regards to viewing schedules as well as the various business related reports of which there are many to dive into. It has been an asset to our bottom line.

We have been using Duxware about 4 years. I have been very pleased with it overall. It is easy to navigate and interacts great with our EMR... The Support team is great I always have the pleasure of talking to Lisa or Linda and they are very helpful in solving my problem... Merry Christmas and Happy New Year

It seems to me a very complete and integrated platform that optimizes the work and billing of any health professional.

Its centralized system of medical services with an optimal billing system that facilitates the flow of medical attention. Excellent provider of health services based on the cloud and with a high level of security.

For the quality of the platform you should extend your service to more countries.

We have been using the Duxware system for approximately 13 years. We find it meets all of our needs and the system is very user friendly. The staff is always friendly and available to help with any questions or problems you may have. During my career I have used many different soft ware systems and I would not hesitate to recommend this system overall.

System is easy to use, updated often and on top of most changes in the healthcare system.

Easy use. I Love how all the end of day reports are done. Great Support Staff. So far we Love Duxware.

We have used Duxware practice management software since 2008. They are always willing to do what it takes to help with any questions or problems that we might have. Very easy to learn!

I often know what I need to change, just not how to navigate to the appropriate location.

DuxWare earns the gold star for ease of use and the outstanding customer service I receive from Medical Practice Software. Very satisfied!