--- title: "eClinicalWorks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eClinicalWorks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eClinicalWorks is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/) / eClinicalWorks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/eclinicalworks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/eclinicalworks-profile/alternatives/) # eClinicalWorks User Reviews ## Reviews summary - Overall rating: 3.3/5 - Total reviews: 395 ### Secondary ratings - Ease of use: 3.3/5 - Customer support: 2.8/5 - Value for money: 3.0/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 116 reviews (29%) - 4 stars: 97 reviews (25%) - 3 stars: 65 reviews (16%) - 2 stars: 46 reviews (12%) - 1 star: 71 reviews (18%) ### Most mentioned pros - It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. - eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. - Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. ### Most mentioned cons - Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! - eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. - Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. ## eClinicalWorks customer reviews Showing reviews 1-25 of 395 (page 1). ### Flexible EHR for High-Volume Practices - Powerful Once Optimized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eClinicalWorks has been positive. It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic. Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. #### Cons The system has a steep learning curve and can feel overwhelming at first. Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration. It often requires ongoing optimization and training to fully maximize its capabilities. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied May 2026 --- ### The Cadillac - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. #### Cons There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied April 2026 --- ### Still needs some work - Overall rating: 4/5 - Reviewer: Sally G. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. #### Cons It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. --- ### Endless Features for a Wide Range of Medical Practices - Overall rating: 5/5 - Reviewer: Haley D. - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall i am very satisfied with all the years of experience i have with eClinicalWorks. There are endless features and it can be of use for just about any medical practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros For years my experience with eClinicalWorks has proven that it provides a one size fits all solution that simplifies the difficulties with work in patient care. #### Cons Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied March 2026 --- ### eClinical Works review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. #### Cons You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. #### Vendor response Thank you for sharing your experience. To better understand your situation and assist you, please email ecwcares@eclinicalworks.com with your practice name, role, and a summary of your suggestions. Please don't include any sensitive or patient information. Replied March 2026 --- ### Recommended - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I can say it is a good software, it was a good experience. I do recommend i for the healthcare field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked about it was that it was easy to navigate, It did not take long for me to know where to find what I was looking for. #### Cons All the information you are able to see in just one screen, it was a little overwhelming at first though. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied March 2026 --- ### Eclinicalworks is 💯 the way to go! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I find eclinicalworks to be efficient, affordable and easy to use on a daily basis. I would recommend it to colleges and choose this platform to manage my files over any other medical management platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints. #### Cons I do still need to spend a reasonable amount of time with each file regardless of daily time restraints which is understandable and I see that with all platforms I use. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied February 2026 --- ### NOT for small practices. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost. I went from over $1200 a month to $400 a month once I changed EHRs. eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. I had to start from scratch. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic. It is easy to apply templates and charting in a way you prefer. The patient portal is great. Easy to provide portals for the whole family without requiring everyone to have a separate email address. #### Cons They charge extra for everything, which makes it hard to grow. For instance. They charge per virtual visit, which means your bill is never the same. They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on. For a small practice, it can be prohibitive and very draining. #### Vendor response Thank you for taking the time to share your detailed feedback. We appreciate your positive comments on our system’s functionality, charting flexibility, and patient portal, as well as your perspective on pricing and scalability for smaller practices. If you would like to share additional context or discuss your experience further, we welcome you to reach out to us at ecwcares@eclinicalworks.com Replied February 2026 --- ### Eclinical Works - Overall rating: 5/5 - Reviewer: Tabatha W. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eClinicalWorks was positive. It offers comprehensive tools for managing patient records and clinical workflows, though there is a learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows. #### Cons The system can feel complex at times, and some features require additional training to use efficiently. Navigation can be challenging, and certain workflows are not as intuitive as they could be. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied January 2026 --- ### eClinicalWorks - good - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am just grateful that there is a system in place so I am happy to have this product. It is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how there is finally a system in place to communicate with my neurologist with questions about my visit. #### Cons the booking appointment isn't the most user friendly, so i always have to call to make appointments. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied January 2026 --- ### 4 out of 5 Stars - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. #### Cons I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. #### Vendor response Thank you for your feedback. We appreciate you taking the time to share your positive experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied December 2025 --- ### ECW Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very user friendly. I like that you can access both medical and admin information at the same time #### Cons The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied July 2025 --- ### Run, don't walk AWAY from eClinical Works - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Too many promises, and not enough follow through on very basic requests. The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. They tell you to open a new one and start all over again if something doesn't work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I don't have many pros about eClinicalWorks, other than it integrates with other platforms so we can have a functional EHR/PM system since it can't stand alone. #### Cons eClinical Works is an EHR, but not one of the best in my opinion. During the sales process, so many things were promised, and yet, never delivered. Customer Support is non-existent, and when you do get help, you can barely understand them because of the language barrier. Its Reporting functionality is dismal, at best. It is unable to capture the most basic data to track KPIs. We can't even run a decent no-show report, which is an industry standard report. #### Vendor response Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we strive to provide, nor is it the norm for our customers. Since we don’t have your contact information, would you mind reaching out to us at the email provided? Replied December 2025 --- ### Definitely not for neurology or any outpatient practice - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered absolutely awful, they take 6 weeks to give you your data after charging 950 and give it to you such that you have to be an expert to download it . Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them. I am so much happier with my new company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing, they run on some apparent previous popularity. i dont know of one person who is actually happy with it. They try to sell to hospitals because doctors hate it. #### Cons i have finally switched, they took 3 months and lots of problems letting me go including offering to cut down the price by more than 50%. Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more. #### Vendor response Thank you for taking the time to provide your feedback. We want to learn more about your situation. Please email us at ecwcares@eclinicalworks.com. Replied February 2026 --- ### Very dissatisfied - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Not user-friendly at all. You have to know everything to find everything. Can't save things on the go #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I had problem after problem since its installation. One of the worse product in the market. Unfortunately change is very difficult. #### Cons Switching over to ECW was the worst mistake I have ever made in my life. ECW is a pile of patchwork accumulated over last few decades. Every time there is upgrade there is a new problem I have to start fresh #### Vendor response Thank you for sharing your feedback and for your honesty regarding your experience with eClinicalWorks. We are very sorry to hear about the frustrations you’ve encountered and understand how challenging it can be when a solution does not meet expectations. Your feedback is extremely important to us, as it helps identify areas for improvement and ensure a better experience for all users. We would appreciate the opportunity to connect directly and address your concerns in detail. Please rest assured that our team is dedicated to supporting you and resolving the issues you’ve experienced with upgrades, usability, and system functionality. To assist you further, we invite you to contact us. Replied September 2025 --- ### Not worth using - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Negative. That's the way i would describe my experience. Having been a PA for the past 6 years, i can honestly say it has made my job harder. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros There have been few pros to ECW. The 1 thing i do appreciate is the patient portal is relatively easy to access for both the provider and the patient. #### Cons I would describe ECW as being too "clicky." It takes multiple clicks to achieve simple tasks. Sending medications is a nightmare, doing something as simple as changing a pharmacy to send a medication takes 10 clicks. The interphase is simple not comparable to a larger network like Epic. The mobile app is a nightmare, dictation is slow. --- ### Eclinical Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would give this a 10/10. When my old work used this software I enjoyed it so much I wish my new job had it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It allows you to personalize the charts and documents the way you want them to be. Also it allows you to look up a patients PMP from the software. #### Cons I don’t think there is anything about this program that I like the least. If I had to pick something it would be not being able to chat amount coworkers in the system. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied May 2025 --- ### eClinicalworks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have never had any issues with eClinicalworks or their software. The customer service is top notch and they are always a phone call away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eClinicalworks is one of the most robust EMR's on the market. It gives you everything you need for your practice. #### Cons eClinicalworks is known for the amount of "clicks" it takes to complete a task. This is a bit much, but they are aware. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied March 2025 --- ### Office manager - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We didn't stay with it but a year. We were having so many issues and their customer service didn't help much. It was very hard to understand them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can't say that I liked anything about ECW in the DERM world. Other than it was CHEAP #### Cons We kept losing data while charting in the rooms. --- ### DO NOT EVER BUY THIS SOFTWARE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical. #### Cons The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed. --- ### Too many clicks/windows. Don't love the Hub system. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I was in a solo practice coming off the free version of Practice Fusion and moved to another local area office. I believed I would be moving to an office with a great integrated software system with practice management and EHR in one and all the bells and whistles. But any other features than what I had would be more money. This one is not user friendly. I feel very badly for larger systems that mistakenly chose this software. There is an extra charge for everything. My data migration would have been cost prohibitive. Practice Fusion had let me move demographics and insurance with a few clicks in front of my eyes. Every aspect of the free Practice Fusion was more reliable, easier to use, prettier to look at/cleaner. I love medicine and patient care and EHR/business side has made it hard to find the perfect situation and made staying independent more difficult. The upgrades are odd - now there are two sections in the note - Physical Exam and Regular Exam. What? ICD-9s all remain. Why? For many tasks, another window needs to open up. That is the critical time when the software may freeze and no way around logging back out and in. Did I mention my "favorites" in prescriptions don't pop up. I can't figure out why they are there only half the time and I am typing the same prednisone taper over and over and over. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position. I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work. Every single one of these were more friendly to doctors/patients and better for workflow. I don't remember any glitches like this software. #### Cons -Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent. -Freezes and have to log out and log in multiple times a day. -Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system. -I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible. -Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips. -Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR. -My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY. -E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug -Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied -Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen --- ### BEWARE OF ECW! Not recommended for new practices! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overpriced for you get. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Horrible user interface! Eclinicalworks interface is so hard to navigate and there are several additional clicks that needs to be done to do a simple task like send in prescriptions. The website and computer program are so bulky and completely outdated. The program looks like it’s from the 1990’s. Every few months there’s an update, but that just causes the program to be even more glitchy and slower. Eclinicalworks had issues with US regulators before. I googled search their name and saw hundreds of millions of dollars in settlements. I wish I did this before I signed the contract. The worst part of the eclinicalworks is ending the contract with them. They said they will give you your patient’s data but it’ll be a “data dump” which means it’ll be useless to extract to your new EMR. If you want the files in an html format, then it’ll be $3000! If you want it in pdf files, it’ll cost $5000! They charge $500 for an external hard drive, which can be bought for $70 dollars. --- ### Support is Frustrating - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered This program might have been good when it was first developed. However, they keep patching the program and many of our support cases have no fixes and we are told that it is a "known issue" that will be fixed in a later release. Currently we have 10 open cases with bugs in the program. The other problem is that they have so many different versions of the program and support keeps wanting us to use different features in different versions (there is an exe version, cloud version, ipad version and mobile phone version) #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like that template customization is fairly easy and straightforward. #### Cons The support is absolutely horrible. We are assigned an "Strategic Account Manager" (SAM) but every time I go to him with a problem, all he does is tell us to create a ticket. We have to log onto a separate website which then asks us what state we are located in (but it does not matter because all support is in India) so I am not sure why we are required to take time to answer that additional question. Then once the ticket is created, you are at their mercy as to when they will call back (usually when we are busy in clinic they call ten times in a row) You are given different answers depending on the support agent and many do not know how to resolve the issue but will take up your time getting connected and click around the program doing the same thing multiple times. There have been times that I have closed a case and started a new case just so that I could get a different support technician (as when I request a different agent or for it to be escalated, they will not reassign it) --- ### Outpatient charting, - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ability to integrate with other clinics and facilities. Team learned it quickly. #### Cons Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do. --- ### EMR with lots of empty promises - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too. #### Cons Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning. ---