eClinicalWorks vs One Touch EMR
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.3 / 5
4.1 / 5
Value for Money
3 / 5
4.2 / 5
Customer Support
2.8 / 5
4.1 / 5
Functionality
3.3 / 5
4.1 / 5
Last Review Written
August 13, 2024
July 1, 2023
Pros/Cons
Pros
- I like eCW better than EMR systems I’ve worked with, and I like how it’s easy to learn. Each provider has customized it to how they like it, and it has made it easy to switch from other systems.
- We have been very happy with the overall functionality of this software as well as the excellent customer service.
- It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice.
Cons
- People for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL.
- Constantly breaking and I am tasked with submitting repair tickets. Dishonest date reporting resulting in severe fines from CMS to ECW.
- Freezes and have to log out and log in multiple times a day. Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
Pros
- Excellent The support team walked me through each detail I am grateful for the time they spent with me. Their investment if time with me told me it would be worth it.
- The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with.
- They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.
Cons
- Unable to cut and paste templates. Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been.
- Extremely difficult to understand. Tech support is extremely delayed and not enough.
- Text messages reminders don’t seem to work all the time which can be a little annoying.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
