There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats. Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills. Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date. Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error. Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here. ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse. Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

I love Eclipse software, I feel that it is very easy to use and navigate. Whenever I have a problem and call the help desk they always solve my issue without making me feel silly.

I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now. [SENSITIVE CONTENT HIDDEN] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of [SENSITIVE CONTENT HIDDEN]'s help. Thanks [SENSITIVE CONTENT HIDDEN]!

My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around.

I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps.

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.

that when I bill a claim it is not lost in cyber space. I feel when I send my batches, they are transferred to the clearinghouse or when I file direct, they are there processing.

I love that it is use friendly, dependable, accurate, reliable, fast paced but most important provides the stats and reports within seconds. I own an operate a full service billing company and I have used this company for 19 years and can honestly say the very best of it comes from the hands on customer service. I don't have to call often, but when I do they all "team-up" and fix the issue...even logging in and taking over. I absolutely LOVE the team of tech support and cannot thank them enough for the great years of service. I hear so many horror stories with no call backs when issue arise other companies. I can know if I call, I will get a return call and it will be resolved. They always know exactly what to do and make me that I can put all my trust in them with my systems.

Wow, this one is a hard question. If I didn't like something I would change...so, I love it!

The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with.

the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier).

Truth be told, I have had Eclipse software since my first day in practice. I have utilized it to my needs, but never further. That was till I received the MOST OUTSTANDING help from [SENSITIVE CONTENT HIDDEN]. I know use it for much more than I could ever imagine. All because I made a phone call. The problem is it took me a lifetime in practice to ask for help. Once I did, it made all the difference in the world.

My Practice Manager loves the ease of the program for Billing and Collecting I have found the EHR is exceptional, easy (with a little learning curve) and has made taking notes on the exams performed along with Daily SOAP notes.....FUN.

The Con was my own fear in using the software to it full capacity. This was overcome by simply making a phone call to customer support. [SENSITIVE CONTENT HIDDEN] took me by the hand, completely and thoroughly explained the procedures necessary to take great notes. Every step of the way he has been available for additional questions and time after time, has helped me not only to use the software but to enjoy the process.

this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know

It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it

The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem

Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google. It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse. One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing. To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute. Issues with using the calendar to schedule appointments include: 1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks. 2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover. 3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment! Skipping this skip is very dangerous. A real confidence buster. Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology. Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web. Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system. Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1*82*1Name*Provider****34*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call. Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes. From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree. Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful. Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up. We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient.

Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue

patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee.

The program is rock solid and doesn't fail. In the seven years I've had the program, I have had only two minor technical difficulties after downloading an update, and those were remedied very rapidly. The previous software I was using was having problems after most updates, and tech support was almost impossible to get a hold of. After researching various programs and talking with doctors who owned various programs, I settled on Eclipse because the most important thing to me was a stable product and a company with a long-term history. I will also say their support is always helpful and courteous, and the developer himself actually responds to my email suggestions. He doesn't always give me the response I would like, but he does listen and implement changes that he sees as feasible and needed. He also personally helped me solve the kiosk wireless problem I was having that was not their fault.

The EHR part of the program is still a work in progress for me. I think that can be said for almost all the EHR charts out there. I can continue to see that portion of the product developing towards a very usable solution. We are currently inputting all the Meaningful Use data into the program and will be attesting after the first of the year. Once we're done implementing the Meaningful Use, I hope to have the EHR customized so we can start using that to eventually evolve from paper records into electronic only. We are starting to practice more and more with it on some laptops, but I haven't implemented that portion of the software yet. As we become more familiar with it and practice with it, I think we will eventually make it workable for my situation. For people switching to the program from another software, there is a learning curve. It was a little bit of a struggle in the training process trying to understand a design that was different than either of my previous accounting systems. Now that we have fully learned the system, we think that it works great; it's better than our previous system. I mentioned to my office manager the other day that I was thinking about changing software (as a joke). She said "No, I love my Eclipse. It never breaks down."

Love customer service but reaching them is frustrating

I like that I can access the set up and add on codes etc without needing software update to do it.

I really dislike the font on the printed bills. It looks very dated. The ledger can be hard to read. Again a font issue. I would like to have a template for psychology reports that I could dictate into. Not really Mac friendly.

Staff is mostly helpful but not all the techs have the same patience

Moving around the program, specificity for insurance based practices is great. I have had staff pick up learning the software fairly easy

Not cloud based,only runs on Windows, no phone connection or emails direct to appointments,limited use with Cash Pracrice Systems

Easy to use and easy to teach to new employees. Good quality for the price. Software seems to run quickly, and customer service is always great. Training videos are a huge plus as well.

Texting and emailing interface is not easy to use. Takes more work than it is worth to send texts and emails to patients. Some features are counter-intuitive, such as having to click on the big patient info box in the patient Rolodex rather than the search bar to search for a name.

I've used eclispe for over 30 years, and I've been contacted to change my software many times. I have looked at all the others options and honestly none of them seemed to surpase what Eclispe delivers. If there was a feature that was missing or not included Eclipse would listen to my request and usually in short order that feature would be included in the next update.

Eclipse is very easy to use. It's constantly updated to keep your office current on all ICD codes and changing laws.

Like all new software, it takes time to learn to use, however I've found this software to be very easy to learn with a very breif learning curve. While there is no software that is written to serve everyone's exact need, Eclipse is customizable to each providers specification. If it's not set up the way you like it, or there are features you'd like it's easy to incorporate them into your software.

Appointment schedule and billing components. Could add an option to block time for multiple days or months. The new addition for multiple appointments in the patient charts when there is a conflict is very helpful.

Payment applications in patient accounts. It would be helpful to have the payments automatically applied to the oldest bill when adjustments have been completed. An easier option would be an billed amount on the top banner in the patient ledger. In addition to patient owes tab a unbilled tab would be helpful!

I think Eclipse is very easy to use, if you have a question the support staff is readily available and very efficent and solves issues quickly and fully explains in detail.

I have been using Eclipse for over 13 years. The software is extremely user friendly and very easy to navigate. Billing and posting payments goes very smoothly.

The only negative I found was it takes quite a bit of time to run reports, it has to scroll though the entire patient rolodex and with 13 years of data in the system it takes more time then I would like.

Customer Representative was most gracious in helping us resolve an EHR problem over the last few days. I needed to restore a backup and reinstall our EHR and he was confident, patient and friendly.

I appreciate how comprehensive Eclipse is for our chiropractic office. With 3 chiropractors, massage therapy, reflexology, acupuncture and nutritional health coaching, our scheduler can handle it.

The note-taking has been a thorn in our side for many years, and we keep working to improve, but it is still a time consumer.

I have been using Eclipse for 15 years. I just expanded to a second location and Eclipse team was able to help me scale and get 2 databases operating on my server. I find training new staff very quick and easy.

Easy to use. Combines EHR and billing in 1 software. The support staff is great. Support saved me when our cloud company lost some notes in the transfer. Eclipse support was able to remote in, find the notes and get everything restored. Saved me hours of extra work and aggravation.

could use visual updating, no other complaints. Great program

Terrible customer service. They have been saying that they are working on tier 2 certification but nothing. Finally talked with the developer and he went on the attack, saying it is very costly. Well, it cost me thousands in lost bonuses. Run away.

I used to use this software for over 8 years. I switched to a different EHR because my practice required more detail chart system. Overall I was satisfied with the software.

A stable system with very few bugs. Easy ledger.

Not cloud software--you need to back up the data frequently. I heard it provide the cloud backup now. Medical chart is not easy to use and hard to customize. Customer service is slow and often unavailable.

[SENSITIVE CONTENT] helped me take the new full body SOAP notes and make it manageable for daily use. It's much easier now. Thanks a bunch!

There are lots of features. The book work side of the program is complex but accurate.

There is a lot of customizing that needs to be done, however, once it is done, taking notes is a breeze.

Favorable

How I was able to organize my practice better and keep track of statistics, billing and collections. [SENSITIVE CONTENT] was instrumental in helping me streamline my soap notes making me quicker, more efficient and more complete

Honestly my software has always been kind of buggy especially on my workstation several times a week I get kicked out and can’t get back into the licensing issues. This has been a frustration from day one it has gotten better but this problem just won’t seem to go away