I love that it is use friendly, dependable, accurate, reliable, fast paced but most important provides the stats and reports within seconds.

We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently.

Excellent for just covering a practice and not having any training.

I absolutely LOVE the team of tech support and cannot thank them enough for the great years of service. I hear so many horror stories with no call backs when issue arise other companies.

Eclipse has the BEST customer service, sales team and support teams I have ever come across. Their training team is awesome too.

It is user friendly and can be picked up pretty quick when you are trying to train someone on it.

So now I paid $$$$$ for software that does not work and they are not willing to help in spite of me paying for support for years.

What I like best about Eclipse is the software is all inclusive and very well integrated.

Happy with my updates and new additions to my software.

Learning curve for documentation macro. I have used Chirotouch macros for years and the documentation change was a little painful.

The technical support for this product is the worst I have seen in 30 years.

It is time consuming, difficult to manage and frustrating to use. They don't even update the ICD 10 codes year to year.

The product is easy to maneuver through once you get the hang of it and very well categorized. You can learn it easy without training.

You get what you pay for. It is cheap for a reason.

Eclypse is very easy to use and easy to understand. The technical support is quick, and they are very patient.

Eclipse is easy to use, comparatively inexpensive and customer service is top notch.

3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit.

This program is so easy to use and navigate. The scheduler is awesome and all the options to customize it and different ways to view your day and week.

Easy to use, effective billing, encounter noting, and scheduling software.

Eclipse gives you exactly what we need to run a successful practice. Insurance filing is made simple and integration with our clearinghouse is seamless.

I am happy with the new updates to my software.

This software has a nice schedule viewer. I enjoy that it is easy to use.

The software and help desk are always on the mark.

Within the next decade, after some experimentation, a scheduler had been developed and integrated that was as terrific as the billing.

It seems they really care about the happiness of their clients, rather than making money off of them.

I can know if I call, I will get a return call and it will be resolved. They always know exactly what to do and make me that I can put all my trust in them with my systems.

I have been at this office for 28 years using eclipse. I have been very satisfied.

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

US Dollar

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.


MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to "Real Time Data Flow" – which instantly displays changes to every user currently working with that patient’s chart."


ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.



LongDescription

Treatment Planning

Patient Records Management

Practice Management

HIPAA Compliant

Waiting Time Tracking

Confirmation/Reminders

Patient Intake

Recurring Appointments

No-Show Tracking

Patient Location Tracking

Patient Flow Management

Multi-Physician

Assessment Management

Multi-Location

Self Service Portal

EMR/EHR

Historical Reporting

E-Prescribing

Insurance Management

Medical Billing

Physician Scheduling

Billing & Invoicing

Progress Notes

Patient Management

For Physical Therapy

SOAP notes

Claims Management

Appointment Management

Healthcare Compliance

Patient Scheduling

Patient Portal

Appointment Scheduling

Inventory Management

For Chiropractors

Physician Management

Onsite Registration

Self Check-in/Check-out

Windows 7

Windows Vista

Windows 8

Windows 10

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ECLIPSE

In Person

Live Online

Webinars

Documentation

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



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