EHR 24/7

RATING:

3.64

(80)

About EHR 24/7

Founded in 2000, Office Ally’s EHR 24/7 is a standalone, web-based electronic health record (EHR) for all medical specialties. The solution is ONC-ATCB certified and HIPAA-compliant and offers users secure login and data storage. EHR 24/7 is also Meaningful Use Stage 2 certified. Users have access to a multitude of features, which include customizable templates and SOAP notes, patient follow-up reminders, e-prescribing and laboratory integration. Healthcare professionals can use the e-prescribing feature to send prescriptions electronically to the pharmacy of a patient’s choice. Providers and their patients can also access Patient Ally, Office Ally’s online patient portal, free of charge. Patients can view their medical records (including lab results and visit...

EHR 24/7 Pricing

$29.95/provider/monthly payment

Starting price: 

$29.95 per month

Free trial: 

Not Available

Free version: 

Not Available

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EHR 24/7 Reviews

Overall Rating

3.64

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

4

Functionality

3.5

Showing 1 - 5 of 80 reviews

User Profile

Latrice

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

I mainly use this software for filing patients claims and checking Medicare payments.

It's so much easier and less time consuming filing claims electronically and less chances of having claims rejected.

Pros

What I like most about using this software is that it's convenient and free. This software stores patients information to be pre-filled into the HIPAA form saving time it takes to file a claim. Another plus is it allows you to file the claims electronically and it checks for accuracy before the final submission.

Cons

Once you complete a claim you have to print it right away for your receipt or else you won't be able to retrieve it later.

Anonymous

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2017

Wonderful EHR for chiropractors!

Pros

This software is very easy to use and the features are endless. I really like the fact that it's a cloud based system so I can log on to my EHR system and edit/view notes whether I'm at home, the office, or in a different country - this also becomes very useful when there are multiple providers using the system. The fillable fields are also very easy to customize and there is a feature where you can duplicate previous notes if the changes from visit to visit were minimal. This made notes SO EASY! Office Ally also partners with a 3rd party merchant service called World Pay. Their rates were the lowest I could find, the customer service was good, but more importantly, it allowed financial information to be directly routed into the Office Ally program for each patient. Very nice to keep everything within one program! A billing specialist friend also said that out of the many EHR systems she's worked with, Office Ally is the most user-friendly on the billing side of things. Other benefits - Office Ally doesn't costs much, so no big financial commitments up front with some of the other softwares, and you can cancel whenever with no penalty. Included in that monthly fee is an optional scheduling program (for admin staff to use) and a patient portal system. There is also an appointment reminder feature that you can pay extra for. BE CAREFUL if you work with World Pay though - they offer a 3-year minimum contract only, so there is a hefty fee if you cancel with them earlier then that.

Cons

I thought that the patient portal wasn't very user-friendly. I found that it was difficult to get patients to comply with setting it up

Kara

Industry: Medical Practice

Time used: More than 2 years

EASE OF USE

1.5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1.5

FUNCTIONALITY

2.5

September 2016

Great for start up, but not for growing practices.

Pros

For a small office of 1-3 providers and just a few office staff, this software has been good. Since it's free, we were able to start a practice with relatively low overhead. I like that it's cloud based and can be accessed easily. The look of the visits tab is clear and easy to understand. Creating claims is easy because you can click boxes to add line items from your custom superbill. Your biller will have to know when to check for modifiers, codes, etc. There is no scrubber with this software.

Cons

The website seems to delay or go down too frequently, slowing down the billing process. Also, the ERA adjustments post twice randomly. I do not like that you have to have several tabs open to look at one patient's account. It's very difficult to look up family balances. The statement generator is very basic and has very few filters. They also do not print in alphabetical order making it difficult to put statements in the same envelope of the same household. Reporting is difficult and not at all clear or intuitive. You basically set filters to make a list. Reporting could be much better.

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

March 2019

Good start for a small practice

Fairly good. Not really quirky.

Pros

Inexpensive, easy to use. Has the essentials. Good support.

Cons

Very rudimentary. Not a lot of features. Geared for more medical than other types of healthcare. PI billing is very time consuming.

User Profile

Jennine

Verified reviewer

Company size: 11-50 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

2

FUNCTIONALITY

4

December 2018

Price Change Impacting Usage

I have enjoyed using it. I like being able to search checks and see all payments laid out. They have done a great job and I am sad to have the increase in fees.

Pros

I love how easy Office Ally is and how it allows us to bill insurances. We use it with Therapy Appointment. It has worked GREAT.

Cons

They just increased their fees drastically per clinician making it not worth it anymore. I am looking into new programs to use.

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