EHR 24/7 Software


Founded in 2000, Office Ally’s EHR 24/7 is a standalone, web-based electronic health record (EHR) for all medical specialties. The solution is ONC-ATCB certified and HIPAA-compliant and offers users secure login and data storage. EHR 24/7 is also Meaningful Use Stage 2 certified.

Users have access to a multitude of features, which include customizable templates and SOAP notes, patient follow-up reminders, e-prescribing and laboratory integration. Healthcare professionals can use the e-prescribing feature to send prescriptions electronically to the pharmacy of a patient’s choice.

Providers and their patients can also access Patient Ally, Office Ally’s online patient portal, free of charge. Patients can view their medical records (including lab results and visit notes), request appointments and medication refills and communicate with their healthcare professionals online.

Office Ally EHR 24/7 also integrates with several dictation platforms, including Dragon, allowing users to seamlessly dictate and attach sound files to patient charts.



54 Reviews of EHR 24/7

Overall rating

3.68 / 5 stars

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Showing 1 - 20 of 54 reviews

January 2019

Carol from Evans Family Chiropractic

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

January 2019

Decent EHR

Good value EHR.

Pros

Cloud based EHR. Can do SOAP notes and create claims. Has built in note templates. Works fine for my small office.

Cons

No reminders of notes that need to be signed off on for the day. The built in note templates need improvement. Only small files can be added onto a patient. Not the most user friendly and sometimes loads slow.

December 2018

Jennine from Estes Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Functionality

4 of 5

December 2018

Price Change Impacting Usage

I have enjoyed using it. I like being able to search checks and see all payments laid out. They have done a great job and I am sad to have the increase in fees.

Pros

I love how easy Office Ally is and how it allows us to bill insurances. We use it with Therapy Appointment. It has worked GREAT.

Cons

They just increased their fees drastically per clinician making it not worth it anymore. I am looking into new programs to use.

December 2018

Marsha from Avalon Counseling

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent got Billing Claims

I have found the ease of use with this site to be really great. I wish I could use it more. It is so much better than many of the other sites I use. I can easily see so many actions I’ve performed on this site.

Pros

Easy to use. Very good customer support.

Cons

Not as many insurances I use are available on this site now.

October 2018

Brian from Torrance Memorial Health System

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

You get what you pay for

Pros

If you want to meet the bare minimum in terms of meaningful use and emr systems this is it. Economical software choice for your practice and has your basic features. Customizable for most practice needs. However please be mindful you get what you pay for. If you need to add more HCC codes in terms of billing you will need to call customer service or do a work around.

Cons

A very basic emr system with minimum features. You will need to pay for the add ons and extra features which are very expensive. Customer service and development for your emr system can take longer than expected.

September 2018

Adriana from Psyche, PLLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2018

Try a different provider

I have been using them for 5 years. Mostly because once you started using them, it is not easy to leave...I am a solo practitioner (MD) and I need to use the EHR function. My biller is telling me that she doesn't have much trouble with them. I have been using more recently the calling/texting for reminder calls. I am paying just to have my patients complaining that they are not receiving any calls.

Pros

It is relatively easy to use. It is inexpensive (be aware what you are trading off though...)

Cons

Constant problems with freezing up, losing data and sluggish for quite a lot of times. Difficulty to fully use it either with GoogleChrome as well as with Explorer. Poor technical support. Not only that they don't know what they are doing, but they are not even willing to do much.

September 2018

Jesus from Nonsurgical Medical Group

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Practical and very easy to use

Pros

I really love the way each patients profile is set up. It is literally a patients file electronically, everything from medications and prescriptions and xrays all in one place.

Cons

Sometimes the site loads slowly and can be frustrating but its rare when that happens. Not a real big deal to be honest.

September 2018

Alison from Hyer PT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

September 2018

office ally is free and works well

Pros

I like that is is free and does what it's supposed to do.

Cons

The website is not pretty but it does the trick.

September 2018

Yuri from Neurology Continuum, P.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

They would charge you erroneously and would not back off

Office Ally billed me for two months for their EHR 24/7 service which I never used and cancelled after signing up in error. They refused to dispute the charge and blocked my access to their free EMR version after three months of use, which compromised my patient care. Had to complain to FTC.

Pros

Free EMR (not EHR) version. Inclusiuon of electronic prescribing and clearing house in free version.

Cons

At times counter-intuitive, must go "around the block" for simple moves.

August 2018

Fenardz from Nightgale hospital

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

It can operate 24/7 just as its name.it is easy to learn it use and use it as well

Ehr 24/7 is generally great has it has enabled wide coverage. It is easy to use and integrates nicely

Pros

Easy to use and set up.well integrates in other departments e.g. pharmacy. It has a wide coverage since it operates both remotely and physical

Cons

It is an expensive software not affordable by small facilities.customer support is not fully relaxant as it is slow. One require some IT knowledge to operate it

August 2018

YASEN from VMG

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

OFFICE ALLY

THE BILLING ASPECT OF THIS SYSTEM IS VERY EASY TO USE, HOWEVER THE PATIENT ASPECT COULD USE SOME WORK

Pros

LOW ON COST
OFFERS ALOT OF FEATURES FOR PATIENTS AS WELL
ABLE TO ACCESS ANYWHERE SINCE IT IS WEB BASED
EASY TO NAVIGATE THROUGH DIFFERENT MODULES
GOOD FOR OFFICES 5+
COMMONLY USED EHR SYSTEM

Cons

SERVERS CAN BE SLOW SOMETIMES BUT THAT COMES WITH BEING WEB BASED
THE PATIENT PORTAL IS NOT AS EASY TO NAVIGATE THROUGH

July 2018

Joseph from Life Counseling Services

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great for Insurance Clearing House & Health Records

Pros

Office Ally functions as 2 products, EHR & a clearing house for insurance claims. As an EHR it works sufficiently. As an insurance claims clearing house it is outstanding. Office Ally works independently with different EHRs online and can be calibrated to accept claims directly from the EHR you use. It takes a few phone calls to your EHR and see if Office Ally clearing house is available. If your EHR does not calibrate to Office Ally, you can set up an account independently with them and login to file claims via the Office Ally website.

Another positive as a clearing house is if the claims are for private insurance like Blue Cross, Aetna etc. it will cost the provider nothing. If the provider is submitting claims for medicaid recipients they have a one a month fee. This all depends on the provider and who they accept as a client.

Cons

The user interface on Office Ally is slightly confusing. A user can get confused at times because the options the user interface gives is a tad overwhelming. Another downside is the rejection codes they hand out. The good side though is you can call Office Ally up and they will guide you through the codes and issues.

June 2018

JOEY from DR CHU LE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Dated but simple to use.

Pros

It is very simple to use for the user. The process is very streamline and clear. Would recommend for simple single practice. Is a main clearing house for many carriers. Free to use!

Cons

Very outdated compared to the new programs that are available. Not many functions within the program. Reporting options are very limited. If you have a busy multi provider practice would definitely look into a different system.

June 2018

Moses from ST. JOHN HOSPITAL

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

June 2018

EHR 24/7 is very useful for sharing information with other medics and patients anywhere anytime. Its 24/7

EHR24/7 as the name suggest is an always useful software for you and your patients in sharing information and e-prescription.

Pros

Very easy to use, is online 24/7 patients can connect with you remotely anytime, enables us to serve many patients both physically and remotely.

Cons

Customer support is poor, requires you to have some basic IT knowledge but is generally easy to use.

April 2018

Latrice from Advanced Healthcare Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I mainly use this software for filing patients claims and checking Medicare payments.

It's so much easier and less time consuming filing claims electronically and less chances of having claims rejected.

Pros

What I like most about using this software is that it's convenient and free. This software stores patients information to be pre-filled into the HIPAA form saving time it takes to file a claim. Another plus is it allows you to file the claims electronically and it checks for accuracy before the final submission.

Cons

Once you complete a claim you have to print it right away for your receipt or else you won't be able to retrieve it later.

February 2018

James from Milestone Group, LLC

Company Size: 1 employee

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2018

Poor quality and incompetent support help

I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Pros

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Cons

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

February 2018

Mark from Myers Counseling Group

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

Nice billing system.Does the job

This is a solid program and once you get used to it works well. I have found it to meet the needs of my practice.

Pros

It is a free product that holds its own, Not a lot of bells and whistles but does most tasks that I need. Customer support is there when you need them. Sometimes difficult getting through to them but you can always email or set up a time to meet. I have found it to be very reliable.

Cons

Customer support is good but not always easily accessible. The reports are limited and somewhat cumbersome. The user has to go through several tasks to get the report they need. Also, some limits with types of reports you can pull up.

January 2018

Tiffany from KIHS

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

January 2018

Quick, Easy and efficient

Office ally's customer service is always professional and efficient. I really like that I don't have to wait long on the phone to get a human response.

Pros

Quick, easy and efficient. I like that we don't have to wait long on the phone for service, also great to see the ICD 10 coding is always up to date and real time claims are helpful for patient's.

January 2018

Brittany from Parlopino Chiropractic

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2018

Good

Pros

The product is fairly easy to use once you learn it. I would say overall a good program, but not the best I have tried.

Cons

The program does not seem accessible like on a tablet or ipad. It is ok if you are on a office computer.

January 2018

Jennifer from Scoles Family Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

3 of 5

January 2018

Not easy to navigate

Pros

This is used to bill our insurance claims and it does what we need it to. Everything seems to go through without a hitch.

Cons

This is suppose to be a free service, however we somehow still get billed every month. The website also seems a little out dated and isn't real easy to use.

December 2017

Jonathan from Jon Newcomb Counseling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

This is a tool that I use constantly for charting progress notes and treatment planning.

Makes charting and other daily tasks easy to do.

Pros

User friendly, easy to track documents and notes. I supervise two mental health clinics, and often am not able to physically be present at my satelite clinic. With EHR 24/7 I am able to track activity, DA's Treatment Plans, and other documentation in real time as I am consulting with supervisees.

Cons

I have tried repeatedly to set up automated payments so that the monthly enrollment fee is automatically taken care of. I had it set at one point, but now have to pay manually each month.