EHR 24/7

RATING:

4.1

(163)

About EHR 24/7

EHR 24/7 by Office Ally is a trusted electronic health record system used by more than 20,000 users. Its comprehensive patient charting and document management, real-time patient information, and customizable forms provide healthcare providers with an intuitive interface to manage patient care. By using EHR 24/7, providers can improve communication and collaboration between providers, leading to more accurate diagnoses and fewer errors. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, electronic prescription and more. With no needed implementation, healthcare providers can use EHR 24/7 to treat and document patients today. 1.Comprehensive patient charting and document management 2.Intuitive interfa...

EHR 24/7 Pricing

$39.95/provider/monthly payment

Starting price: 

$39.95 per month

Free trial: 

Not Available

Free version: 

Not Available

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EHR 24/7 Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for EHR 24/7

1 - 5 of 163 Reviews

User Profile

Fazal

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

EHR 24/7, Office ally's EHR solution

Office Ally's EHR 24/7 is great. Anything we have an issue with the customer service is happy to teach us, and if its complicated or necessary we can schedule training for employees and staff on different aspects of the service.

PROS

It works hand and hand with Practice Mate, so that your entire practice can be integrated through one electronic system. Patient scheduling, medical records, prescriptions, patient charts, billing, claims, payments, invoices, all in one.

CONS

There really are not many drawbacks to Office Ally's Practice Mate and EHR 24/7, I highly recommend them for any practice looking for a comprehensive software solution for their business.

Susanna

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Great slim and affordable EHR for small practices

This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.

PROS

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

CONS

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Reason for choosing EHR 24/7

1) ease of charting -- fewer dropdowns and opening separate windows for documentation; 2) streamlined for small practice so I'm not bogged down in features designed for large enterprises and big multispecialty groups; 3) cost -- 10-100x less than most alternatives.

Reasons for switching to EHR 24/7

SOAPWare went out of business after we had used it for 10 years. The second product's EHR was extremely limited and difficult to use, with no practice management integration and we switched to EHR 24/7 within a year.

Vendor Response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied September 2023

jennifer a

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed September 2023

templates have been a problem. iIhave asked multiple times to fix one of our templates . Never done.

Overall the experience is good. It has been hard to learn all of it.

PROS

I like the ease of use. The pre- screening of claims. Appointment page ease of use.

CONS

trying to get a training in a reasonable amount t of time. really long wait times on the phone. Trying to get templates fixed. I have asked multiple times to get text boxes to questions in a template. It has not been done. Also trying to communicate with the people who fix the templates is not good. When we do get a training, sometimes the trainer talks too fast and goes through it too fast. There needs to be more training videos.

Vendor Response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied September 2023

JORGE

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2023

PRACTICAL & USEFUL

Overall very pleased. It gets the job done.

PROS

Ease of use with most practical, day to day functions.

CONS

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Reasons for switching to EHR 24/7

Not satisfied with previous platform. Office Ally provided more options and flexibility.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2020

Great system with some drawbacks

This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

PROS

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

CONS

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

Reason for choosing EHR 24/7

Cost for Advanced EHR and the ease of charting. For us, quick charting is the best. AdvancedEHR was expensive and took too long to chart. We switched to WRS health after a year with officeally. Clinicians didn't like the switch as OA is easy for charting, but the staff likes WRS for the front-desk. In the end, we are still looking for a viable option.

Reasons for switching to EHR 24/7

We had used OfficeAlly's clearinghouse for years and were happy with them. And, Charm does not do billing well, plus the charting took too long.