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EHR 24/7 vs TherapyNotes, LLC
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.7 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4 / 5
4.7 / 5
Functionality
3.9 / 5
4.5 / 5
Last Review Written
March 1, 2025
March 14, 2025
Pros/Cons
Pros
- It saves me time, money, and hassle, and allows me to focus on providing quality service to my clients. I highly recommend it to anyone looking for a reliable and affordable online booking software.
- Overall have been very pleased, the inexpensive price and reliability of the website has been good.
- Easy to set up medical billing using the progress notes. Easy to customize the forms I would be using and good customer service to help with that.
Cons
- I have had a few issues with information missing from the 1500 forms once they reach the payors. This causes the providers payment to be delayed because the claim has been denied.
- I don't have any cons for this software. The rejection codes they use are a bit confusing.
- Lost time and double work. Ehr and billing programs do not talk to each other they way they should.
Pros
- I also love how fast and effective the customer support is. they are always very positive and helpful and patient.
- My overall experience with TherapyNotes has been great. They have done an amazing job creating this software.
- Integrated billing with easy set-up, easy to use, great customer support, affordable pricing, decent clinical forms, generates good reports.
Cons
- The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN.
- If you have a problem, they spend hours blaming you. When that’s not the problem, they escalate and/or refer to the “development team.
- In February, when I was warned of a charge pending for lack of compliance, I called Therapy Notes. They then told me it WAS required.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
