--- title: "EHRYourWay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EHRYourWay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EHRYourWay is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/ehryourway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) / EHRYourWay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/ehryourway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/ehryourway-profile/alternatives/) # EHRYourWay User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 529 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 480 reviews (91%) - 4 stars: 42 reviews (8%) - 3 stars: 3 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - I appreciate the ability to customize templates to fit specific needs, reducing time spent on repetitive charting. While there is a learning curve initially, the platform supports organized record-keeping and improves access to patient information. - Overall, EHR your way has allowed for integration of all parts of the clinical process (billing, scheduling, notes, patient portal) in a user friendly way and improving focus on the patient care. - The system was straightforward to learn, generally efficient for day-to-day documentation, and offered clear workflows that supported consistent recordkeeping. Although some features lacked flexibility and occasional slowdowns interrupted the process, the platform ultimately provided a reliable structure for managing clinical information. ### Most mentioned cons - Clients have reported varied feedback about the client portal, but it is difficult to determine if that is user error, access issues (such as inconsistent internet access) or truly feedback that belongs with the EHR itself. - Cons include the per-text charge for appointment reminders, some confusing or counter-intuitive interface aspects, and delays in implementing updates or customizations. - Occasional navigation challenges and limited customization in certain areas initially made some tasks less efficient than expected. ## EHRYourWay customer reviews Showing reviews 1-25 of 529 (page 1). ### A Reliable EHR for Organized Patient Care and Coordination - Overall rating: 5/5 - Reviewer: John Dale N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with EHRYourWay has been positive. I used it to access and manage patient records, review clinical information, support documentation, and coordinate follow-ups while maintaining HIPAA-compliant workflows. The platform was especially useful for keeping patient information centralized and helping different members of the care team stay aligned. Although some functions required extra navigation and there was a learning curve at first, I became comfortable using it through consistent practice and organized documentation habits. Overall, EHRYourWay supported accurate recordkeeping, efficient patient coordination, and reliable communication across the clinical team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about EHRYourWay is that it brings patient records, documentation, scheduling, and care coordination into one centralized system. It makes it easier to access accurate information quickly, maintain organized records, and communicate effectively with the clinical team. I also appreciate that it supports secure, HIPAA-compliant workflows. In my experience, it helped me manage patient information carefully, coordinate follow-ups, and reduce the risk of missed or incomplete documentation. Overall, it improves visibility, consistency, and efficiency across the patient care process. #### Cons There can also be a learning curve for new users because the system offers many functions but is not always immediately easy to navigate. Despite this, I was able to work effectively in the system by developing consistent documentation and navigation routines. --- ### Very Satisfied - Overall rating: 5/5 - Reviewer: Kate T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our organization has been working with EHRYW since summer of 2024. I have had consistently positive experiences with EHRYW overall, including communication, problem solving, and customer service. EHRYW was very helpful in the implementation process, ensuring that we had ample time and space to ask questions and explore the new environment. Additionally, since we’ve rolled out, we have been very happy with the customer experience - the support staff always responds to my many questions or requests quickly and professionally. Regardless of the individual addressing our support tickets, everyone has been very helpful in investigating back-end things, fixing bugs and providing context so that I can better conceptualize the EHR environment which has been really helpful in thinking through ways we can further customize to meet our needs. Recently, I was working on a ticket with a support member who let me know that the system did not have the functionality to support my request, but he also provided some alternative ideas to my original request, which allowed us to meet our needs in a different way - just a way I wouldn’t have thought of without the collaboration. #### Cons As with all EHRs, there are limitations - though I will say that the team is always seeking opportunities to further develop and improve systems and functions - and they also solicit feedback from users to better understand customer needs, etc. Clients have reported varied feedback about the client portal, but it is difficult to determine if that is user error, access issues (such as inconsistent internet access) or truly feedback that belongs with the EHR itself. #### Reasons for choosing EHRYourWay The value for the cost was greater with EHRYW for our needs. #### Reasons for switching to EHRYourWay We needed something more customizable and more suited for our growing needs. #### Vendor response Hi Kate - Thank you for the review. Have a great rest of your week. Jay Replied April 2026 --- ### EHRyourway - Overall rating: 5/5 - Reviewer: Nicole J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Straightforward with navigating the pages I need Customer service/contact with them is quick and effective #### Cons Would like an easier mobile experience if I need to do work from my phone Would like an easier way to access the clients I open frequently or a list of assigned clients --- ### Highly recommend EHRYW! - Overall rating: 5/5 - Reviewer: Jennifer W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been wonderful! Our implementation team, [sensitive content hidden], have been incredibly patient, responsive, and pleasant to work with. They provide very easy to understand instructions/training and have been exceptionally helpful in ensuring we have everything we need for our rollout. We never worry if they will follow through on what they say they'll do. They are extremely thorough and timely in follow-up and status updates. We went live last week and have had multiple questions/requests for [sensitive content hidden] every day. They have both been almost immediately responsive, making adjustments or providing the needed information right away. I truly cannot say enough about this team and I thank them for making this process as seamless and painless as it could possibly be. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We just began using EHRYW and already have benefitted from its many functions and reporting options. I love that it is fully customizable and all forms, reports, etc are able to be tailored to meet our needs as a growing behavioral health clinic! #### Cons The one change I would like to see is making it just a smidge more streamlined to enter a progress note without having to schedule the appointment first, however for many roles, it does make sense to do it this way. #### Reasons for choosing EHRYourWay EHRYW is customizable to meet our needs, provides all features and reports that we need, and the pricing was better than the others. We are also a family-owned, family-centered practice and liked that EHRYW is as well. #### Reasons for switching to EHRYourWay We needed an EHR with more features and reporting to support our growing clinic #### Vendor response Hi Jennifer - Thank you for the review. We have this feature and support will enable it for you. Please submit a ticket and feel free to reach out if you have difficulties. "The one change I would like to see is making it just a smidge more streamlined to enter a progress note without having to schedule the appointment first, however for many roles, it does make sense to do it this way." Best, Jay Replied April 2026 --- ### Powerful and Flexible—Best for Practices That Want Control - Overall rating: 5/5 - Reviewer: Vic D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been positive, especially as a practice owner who values customization, automation, and data visibility. EHR Your Way is best suited for practices that are willing to invest time into setup and ongoing refinement. It offers far more flexibility than many popular EHRs, but that flexibility comes with responsibility. For practices that want scalable, tailored systems, it can be a powerful tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EHR Your Way is extremely customizable and flexible, which makes it well-suited for group practices with complex workflows. The reporting capabilities are strong, especially compared to more rigid, “plug-and-play” EHRs, and the system allows for detailed tracking across clinicians, billing, and operations. I appreciate the level of control it gives practices that want to build systems around their actual needs rather than force their practice to fit the software. #### Cons The learning curve is steep, particularly for clinicians or staff who are not very tech-savvy. Setup and optimization require time, intentional planning, and often direct support. The user interface is not as intuitive or polished as some mainstream EHRs, and without proper onboarding, it can feel overwhelming. This is not an EHR that works well “out of the box.” #### Reasons for choosing EHRYourWay More bang for our buck, the representative was less pushy, and the customizability was unbeatable #### Reasons for switching to EHRYourWay We outgrew Simple Practice very quickly and needed something more scalable. #### Vendor response Hi Vic - Thank you for the review. Your statement is correct: "We are not out of the box" which is why implementation takes time. The upside is that we have 8,000 features and are highly customizable. We've been the #1 rated BH vendor for years, so if you're planning on keeping an EHR for years, it's well worth the effort. Have a great day! Jay Replied April 2026 --- ### AndrewB's Review of EHR - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been very positive. They've been quick to reply to support tickets and I've enjoyed collaborating with their support team on customizations and troubleshooting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a nice versatility. When our team needs customization for internal or regulatory reasons, EYW has been able to make it happen. #### Cons It doesn't allow me to create or modify my own reporting tools. While they have been great on creating reports as needed, I would wish to just do it myself. #### Reasons for switching to EHRYourWay This was not my decision but that of the higher levels of our organization. #### Vendor response Hi Andrew - Thank you for the review. We build the reports as there are many actions that are tied to them including, billing, auto-population, conditional forwarding & many other features. Have a great day. Jay Replied April 2026 --- ### EHR Your Way is truly YOUR WAY - Overall rating: 5/5 - Reviewer: Ariel F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered For 2.5 years, I've used EHR Your Way, transitioning from Office Ally (appointments/billing), paper charts, Podium (payments), and FormDr. EHR Your Way eliminated the need for those separate services, digitizing our notes. While the initial adjustment was significant, I now value the flexibility to request changes. Initially, there were many convoluted steps, but the software has been revamped with a user-friendly interface and helpful features. The difference in billing, appointments, and patient data compared to Office Ally is remarkable. Because every practice has different needs and operates a little differently, the ability to customize the software is invaluable. I sincerely recommend considering and trying EHR Your Way for anyone looking for a comprehensive EMR/EHR software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EHR Your Way stands out due to its extreme customization. It consolidates many features, including a patient portal, note-taking, appointment scheduling, and billing, into one platform. I also appreciate the responsive support team, the lack of per-provider/user charges, and its comprehensive billing system for processing and posting Electronic Remittance Advice (ERAs) and claims. #### Cons Cons include the per-text charge for appointment reminders, some confusing or counter-intuitive interface aspects, and delays in implementing updates or customizations. #### Reasons for switching to EHRYourWay To consolidate services, reduce the overall cost, and advance our record keeping --- ### User-Friendly - Overall rating: 5/5 - Reviewer: Ewa D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive due to the easy transition from Avatar and the time-saving auto-fill features. While the system is user-friendly, it could be improved by auto-populating data between notes therapists need to enter and fixing the small window size when reopening drafts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about EHR YOUR WAY is how intuitive and user-friendly the platform is, which made the transition from my previous system, Avatar, incredibly smooth and easy. The learning curve was minimal, allowing me to get up to speed quickly without the typical stress of switching software. I am particularly impressed with the auto-fill options; they significantly streamline my documentation process and save me a substantial amount of time on daily charting. #### Cons What I like least is the lack of data continuity between forms; information like the Family section should auto-populate from the Assessment into SOAP notes to reduce redundancy. Additionally, it is frustrating that the windows are consistently too small whenever I reopen a note from a draft. #### Reasons for switching to EHRYourWay I made the switch because of a change in my workplace. #### Vendor response Hi Ewa - Thank you for the review. Please submit a ticket to support as "any data" can auto-populate onto an unlimited number of forms. Additionally, discuss with them about the windows being too small so we can adjust if needed. Best, Jay Replied April 2026 --- ### Easy to Praise - Overall rating: 5/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I really don’t have any complaints. In my personal opinion, I have been greatly benefited by EHR and think that its interface is very user-friendly. Every interaction I’ve had with building forms and data entry have been excellent. I would definitely recommend anyone too EHR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of my favorite things about EHR is, it’s reliability! I very rarely run into issues with the program and don’t have to worry about my note, getting randomly deleted or lost. It’s actually so effective that I’ve never even had to reach out to customer support, but I believe that if I did, they would go either their way to make sure that it was handled. I worked closely with an individual within our company who utilizes EHR to help us build specific pages we need and they are always so thorough about giving us exactly what we’ve asked for. And work tirelessly back-and-forth until it’s perfect. #### Cons There’s really not one thing about EHR that sticks out in my mind as a negative. There are sometimes complicated request they are made, and they can take time to fully work out the bugs, but this is a part of the process and understandable. #### Reasons for switching to EHRYourWay Changed companies - was very thankful for the switch #### Vendor response Hi Amanda - Thank you for the review. Have a great day! Jay Replied April 2026 --- ### A Responsive and Adaptable EHR Experience - Overall rating: 5/5 - Reviewer: Ernest C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EHR YOUR WAY has been very positive. The system supports accurate and timely clinical documentation and works well for behavioral health services. When challenges arose, management was responsive and worked with us to customize the platform to better meet BHRF’s operational, clinical, and compliance needs, which improved efficiency and usability #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about EHR YOUR WAY is its user-friendly design and flexibility. The system allows for clear, efficient documentation tailored to clinical and compliance needs, making it easier to maintain accurate records while saving time #### Cons Occasional navigation challenges and limited customization in certain areas initially made some tasks less efficient than expected. After discussing these concerns with EHR Your Way management, the system was customized to better suit BHRF’s operational and clinical needs. #### Reasons for switching to EHRYourWay HIPAA compliance is only on Enterprise plan; lower plans lack BAA and full PHI protection #### Vendor response Hi Ernest - Thank you for the review and yes, it's EHRYourWay! Best, Jay Replied April 2026 --- ### EHR Ease of Use - Overall rating: 4/5 - Reviewer: Rheros K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with EHR is positive. There was somewhat of a learning curve, trying to learn where everything was and understanding the different drop down menus. However, once you are familiar with the system and having a few clients under your belt, the system is easy to use and familiar enough to remember what is important and what isn't. There is a lot of convenient options within EHR that really help providers save time and effort. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy the ability to view my appointments and the ease of organization when it comes to working. I appreciate the organization of the inbox, and the multiple uses for EHR alerts and reminders. Completing paperwork in EHR is easy and simple, as well as uploading documents to a client's chart. I have never had clients' complain about using the patient portal, and find it a easy way for getting releases signed and submitted. I appreciate the option to fax from within the product, making it easy to use and saves time as a provider. #### Cons I do wish there was an option to have multiple documents open, or to view two documents side by side. Occasionally, there is information in another document that I need to access for a new document, and I wish there was a way to streamline that process. There are also a lot of drop down menus that are redundant or unnecessary, which can make navigating a little difficult if you are new to the system. However, this does not overall impact your ability to use the system. #### Vendor response Hi Rheros - We have this functionality: "I do wish there was an option to have multiple documents open, or to view two documents side by side. Occasionally, there is information in another document that I need to access for a new document, and I wish there was a way to streamline that process. There are also a lot of drop down menus that are redundant or unnecessary, which can make navigating a little difficult if you are new to the system. However, this does not overall impact your ability to use the system." Please submit a ticket to support and they will show you how to view side-by-side notes. They will also recreate the forms layout to your liking. Have a great day! Jay Replied April 2026 --- ### Reliable and User-Friendly EHR Solution - Overall rating: 5/5 - Reviewer: Cassie S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I find that EHR is highly user-friendly, and I appreciate its ability to be customized to meet our specific needs, as well as the availability of customer support at any time. Although we briefly transitioned to another electronic documentation service, we quickly returned to EHR, as it proved to be the more effective solution for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how the EHR platform offers extensive customization options, allowing it to be tailored to the unique operational needs of each facility. #### Cons Although the system is customizable, implementing adjustments to meet our specific needs can at times require additional time. #### Vendor response Hi Cassie - Thank you for the review and please check out the new releases which are coming daily on the login page. Have a wonderful rest of your week! Jay Replied December 2025 --- ### EHR Your Way helped our small company - Overall rating: 5/5 - Reviewer: Kara G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered With a smaller company the ease of setting up EHR Your Way and completing a specific program with the billing capture we needed was done with ease. The ability to also utilize the programming and change as needed is another perk of using this service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use, customer support, and ability to set up a platform to bill the way our company needed. #### Cons The only Con I would say is we are not using the program to its full potential. We need to engage our clients more proactively to share information in the patient portal but we have not used that portion of the program as of yet. #### Vendor response Hi Kara - Thank you for the review and yes, you're not using our 8,000 features to the fullest. EYW is automation, automation and more automation like no other vendor in the market. Please submit a ticket to support and they will assist. Best, Jay Replied April 2026 --- ### EHR Evaluation - Overall rating: 4/5 - Reviewer: Jose E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Very well. No issues always clear and easy to use and enter documentation. No unnecessary steps or barriers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the simplicity and the clear information when navigating the system. The system set up is easy to understand. There are not hidden programs #### Cons Turn over when asking to update or renew system setup. This has improved in the last year. EHR is now quick to respond when adding employees. --- ### EHR helps me stay informed and organized! - Overall rating: 5/5 - Reviewer: Jillian B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It's readily available to review my schedule quickly, as well as to stay up to date with meetings/events that are shared with my coworkers. The administrative assistant is able to easily add events to my calendar without any issue, so there aren't any miscommunications. It is also very helpful to have easy access to important documents, records, and client information for our company. I have not had to use customer support often, but in the rare cases that it was needed, the issues were resolved very quickly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EHR helps me stay organized, schedule my days, and stay connected to coworkers as well. It especially helps that you can link the schedule with your google calendar too- that way I don't miss any important meetings or events! I'm also able to stay informed and up to date with any important information/documents. #### Cons Before I found out you can link your google calendar, I would sometimes miss seeing scheduled meetings on my EHR calendar. However, once I linked my calendars, this was no longer an issue! #### Vendor response Hi Jillian - Thank you for the review and please check out the new releases which are coming daily on the login page. Have a wonderful rest of your week! Jay Replied December 2025 --- ### She's a tall mountain to ascend, but understanding at the summit - Overall rating: 4/5 - Reviewer: Eli G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Took a year to get comfortable with it, but the more comfortable I became the greater tool it was. And I left many stoned unturned. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked all the choices for goals and diagnosis. When I learned how to do them the appointments became easier. #### Cons It was a steep learning curve. We had a number of problems initially and our office manager was on the phone a lot with you. However, you were always helpful. Truthfully, it took me a year to finally figure out all the ins and outs and even then I was missing stuff. Luckily, our office manager was tech savvy to help when I was pulling my hair out. Throughout the year I find out from colleagues "wow you can do that?" I used the system from 2022-23 and I often got caught in areas when trying to put in diagnosis and it was quite hard to find the one I want and then have it end up in my report. It really became a hope and prayer that I could figure my way through the labyrinth. It was hard to figure it out with out guiding hands, #### Vendor response Hello Eli - Thank you for the review. Typically, it takes users around 2-4 hours to become comfortable with navigation after viewing the videos, help files and training. If you are encountering any further difficulties, please reach out to me: jay@ehrYOURway.com so I can assist. Thank you, Jay Lacny Replied December 2025 --- ### EHR makes my job much easier - Overall rating: 4/5 - Reviewer: Emma T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I have had great experience using EHR. When I started my job 3 years ago and began using EHR it only took me a few days to learn how to use it and I have had minimal issues since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that EHR is very user friendly, even for individuals like myself who are not computer savvy. The way it is set up makes its features easily accessable and self explanatory with minimal training needed. #### Cons EHR can sometimes be glitchy, and I also think it is capable of doing more than it does for us currently. #### Vendor response Hi Emma - Thank you for the review. Please note we do have 8,000+ features that can be turned on/off with a toggle button. All new features are viewable when logging in so please contact support or your IT person to have a demo, and we can deploy them at no cost. Best, Jay Replied December 2025 --- ### Finance office - Overall rating: 5/5 - Reviewer: Kathy J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered enjoyable, Have been using it for several years now and we plan to keep using it. Customer service is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros flexibility to work from anywhere, since it is web based. I also like that you do not have to have special software to run it #### Cons the frequent changes, it is more a me thing as I get used to any website how it works then takes me time to adjust to the new format #### Vendor response Hi Kathy - Thank you for the review. We have 100 programmers and are constantly making changes to improve the experience. Please check the updates when you login. Best, Jay Replied April 2026 --- ### EHR experience - Overall rating: 5/5 - Reviewer: Jacob K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered A solid, practical EHR that prioritizes simplicity and flexibility. Best suited for clinicians who want control without overcomplication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and customizable to fit a therapist’s workflow. Straightforward documentation without unnecessary complexity. #### Cons Occasional bugs and limited advanced features compared to larger platforms. The interface could feel more modern and streamlined. #### Vendor response Hello Jacob - Please submit a ticket to support to discuss what feature's you need. We have 8,000 of them so they likely aren't enabled. They will also review the user interface to enable a more modern look and feel. Best, Jay Replied April 2026 --- ### Great Fit for Nonprofits. Customizable and Reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EHR Your Way has been very positive. The platform continues to improve, and I would definitely recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the nonprofit-friendly pricing, the ability to customize reports to fit our needs, and the responsive support team #### Cons The consistency in addressing issues directly through the system can be a bit spotty, and at times the program is less intuitive than I would like. That said, these areas have shown remarkable improvement over the past few years. #### Vendor response Hello There - Thank you for the review. Please note that we have released a new user interface which is quicker and more intuitive. Here's a video of what it looks like: https://vimeo.com/1115495348 Kindly email: Jay@ehrYOURway.com so we can have our team demo it for your practice. Thanks! Jay Replied September 2025 --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: Ohna F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Ive experienced very little issues with using EHR yourway and there was little to no learning curve to using the system. They even have an app that has come in handy on a few occasions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very simple and easy to navigate while also offering the company plenty of options to customize the platform to suit their needs. #### Cons It would be great if the platform has a function to notify you of upcoming due dates instead of having to manually go through my caseload to keep track of things. #### Vendor response Hi Ohna - Thank you for the review. Please submit a ticket to support to have the notifications enabled that you're doing manually. Best, Jay Replied April 2026 --- ### good no fuss software - Overall rating: 5/5 - Reviewer: Josh G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It's been pretty positive overall. It gets the job done with no fuss which I'm fine with at this point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is very helpful when I run into challenges. It's a good value for the money utilized. #### Cons The patient portal could look more aesthetically pleasing for my years m tastes or more customizable #### Vendor response Hi Josh - Thank you for the review. Please submit a ticket to support as you may be using the old version of our portal. Best, Jay Replied April 2026 --- ### EHR your way highly recommend - Overall rating: 5/5 - Reviewer: Mary J. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The team is very informative and willing to do anything posible to satisfy the customers request. Highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of having a system that they made happen even though my request was not the norm. It made my business run much more streamlined and we have been a customer since 2017. #### Cons Sometimes updates happened and we were not aware but support was extremely helpful in answering and update questions. Not a big deal really #### Vendor response Hi Mary - Thank you for the review and yes, we're constantly doing updates which are shown when you first login. Best, Jay Replied April 2026 --- ### EHR Your way - Overall rating: 5/5 - Reviewer: Vanessa T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered In overall I had had an amazing experience with the program, I can easily access our patients consult notes and other medical records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EHR your way has an easy access to manage around patient portals, and when there is any issues with the system we can easily contact them for support. #### Cons There is no cons at the moment for EHR Your Way, the program has been getting updates that has made it much better. --- ### Excellent Platform - Overall rating: 5/5 - Reviewer: Belle N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I very much enjoy using EHR YOUR WAY. It makes my job a lot easier and is the main platform I use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EHR YOUR WAY is an efficient and effective way to keep track of clients details while also easily communicating with colleagues. There are many useful tools that are laid out so simply and uncomplicated to navigate. I have never experienced any issues using EHR. However, if I ever had questions, customer support is quick to help! #### Cons There is no issues that come to mind when I utilize EHR YOUR WAY. It is very simple and easy to use. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/?page=2) --- EHRYourWay Reviews, Pros and Cons - 2026 Software Advice