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Eldermark vs MatrixCare Skilled Nursing Facility
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.7 / 5
4.1 / 5
Customer Support
4.8 / 5
4.4 / 5
Functionality
4.2 / 5
4.2 / 5
Last Review Written
October 17, 2024
November 13, 2024
Pros/Cons
Pros
- I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected.
- I had worked with the system at another facility and loved it. Was very excited to get it here.
- The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great.
Cons
- My only complaint is how it will kick us out sometimes.
- You can't search a total database of residents or clientele on those whom have meds due. This is very frustrating for a number of reasons you may need that info.
- I know you guys have beta program but still. Also move away from TSprint < its hit or missed.
Pros
- The communication of product enhancement is wonderful. The help desk staff is always very friendly and helpful when calling with questions.
- The ease of printing client records and resident documents is a huge positive. This is just to mention a few items that I enjoy most about the system.
- I believe I have a good grasp of the various functions within MatrixCare as a user. I particularly enjoy using the dashboard as it allows me to effortlessly navigate to different areas of care.
Cons
- That's just plan foolish. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical.
- The only real complaint i have is that at times it feels inefficient. A lot of clicks to get where you need to go to sometimes, comparatively speaking.
- There may be features added that we are unaware of and could be using.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
