Very Happy with our Choice of TriMed

From the very beginning, they have been there to increase our success. This was our first time opening our own clinic, myself as a physician and my wife as office manager, and TriMed went above and beyond to explain things to us. As we are growing and understanding the practice more, they continue to change things for us as needed.

Pros

I am impressed with the ease of this software in my documentation. When I have an issue or a question or even a change needed, I can get in touch with someone in support quickly and they get right on changing it or improving it for me.

Cons

There is not an obvious flaw to list here. We have had some things that have been wrong at times, but it is almost always a quick fix via an email to support or a phone call.

Service, Service, Service

we have been with them nine years and would never consider changing. i know of other practices that have switched systems...i can not imagine. once the purchase is made, the system is in your office, and you have been trained, its all about the service. do you get immediate response, is the company upgrading its product and looking ahead, can they fix an issue that your individual office is having, etc. those are the most important questions and you can not get any better service than trimed. some of the people that trained us initially still work for the company so we know them, they know our office, our goals, our layout and workflow. it is helpful when you need a question answered, or a problem fixed.

Pros

We like the software as it is easy to use. our new hire doctors have commented that the ehr was user friendly, and intuitive, and it doesnt take them long to get up and running. but lets face it, all electronic health record systems are designed to record health records. the thing about using this software is the company's dedication to service. it is far and away the best. i can get someone on the phone immediately if i have an issue that needs fixed, and trimed can even hop right on my computer if need be. additionally, if we would like a change to the ehr, an upgrade, or report something that seems too laborious, or quirky, they listen and sometimes can help with a system change or update, or suggest another way to get where we want. we like that trimed is coming out with new products as well. like an integrated telemed component, patient video on one side, and medical record on the other. it works great and all in time for covid. text messaging and emailing are integrated and we definitely have used the portal to our, and our patients benefit. tri med also puts out every tuesday a tip about some function of their software and how to use it. it has been very helpful in getting to know what exactly the system can do as there is always so much you dont know about your system. we have used a number of these tips to continue to improve the function of our system. trimed is always looking to improve their software to our benefit.

Cons

if i have to pick something, and this may be just me, but the reports can be complicated to set up. its easy enough to get help on the phone, and i like that i can get a report on just about anything that i want it's just sometimes i have trouble picking the right field to get me the statistic that i want.

Long Time User

Before I used TriMed I was on some nice paper charts but by using their EHR and office management softward (E-Medsys) I was able to reduce my staff and streamline office efficiency. Everything at all times was at our finger tips so that we were able to investigate and solve queries in real time without resorting to lengthy dives into the "bowels" of the software. The EHR software is very intuitive, well laid out, simple to use.

Pros

Electronic Health Records can be the bane of the practicing physician. So many are nothing but a multitude of check boxes and take as much time to fill out as to actually see the patient (or so it seems). Trimed, which I have been using in one iteration or another since 2002, allows the user the flexibility of text while allowing the user to determine the # and frequency of the more standard scripted boxes. The text is infinitely flexible with the use of add on sub-notes. The office management module is intuitive and easy to use and was extolled by my staff to colleagues in other offices. I have always found the support I receive from TriMed to be as good or better than any other piece of hardware or software I've ever purchased.

Cons

The superimposed monitoring for key performance parameters was difficult for me to set up and understand but I think that some of this is due to my having a small office and being reliant on my own abilities (not the greatest).

Masters in Pediatric workflow

They have been fantastic to work with. My team always receives the support we need and they are quick to implement our requested changes.

Pros

We could not function without a Pediatric specific EHR. Since implementing TriMed, our nursing workflow within the practice has improved drastically. Administering immunizations and medications are a breeze and we can have multiple team members in each chart at the same time. Family charting is a godsend for Pediatrics!

Cons

Getting our custom immunization schedule into the system took some work. It’s just necessary setup on the front end that has to be done. TriMed worked with us on this to get our custom practice schedule loaded into their system.

Awesome software for client engagement

Wonderful software and even better support team. I would recommend this product and company to any medical group out there. They truly care about your practice.

Pros

This software has increased my client engagement by more than I could ever expected. Automated messaging is flawless and my clients love it. Their patient portal is the best I’ve ever seen. Customer support is the best I’ve experienced in the industry.

Cons

I was hesitant about the price at first but the increase in client engagement has more than made up for the cost compared to my previous software. After a month or two of use I realized it is perfectly priced for all the features they offer.