We are not fully utilizing this tool

Pros

This tool has some flexibility to it that can allow companies to customize to their specific needs in Sigmund.

Cons

No cons that I can think of; we are using this at the most basic level for time management, and have no issues yet.

User Friendly

Pros

Very impressed with this user friendly system from a clinical, medical and administrative perspective. The reporting system is robust and flexible. The admin features are easy to navigate. The support team is responsive as well.

Cons

More developed CRM features would be helpful.

Use in Medical Detox

Fair to poor.

Pros

Opportunities to see what other members of Recovery team are doing. Perhaps it is more suited for those doing purely Psychologic. Counseling, and other NON-Medical work.

Cons

#1 Poor Medication software. Difficult to enter medications and directions. #2 System often malfunctions. #3 Anemic History and Physical Exam choices. #4 Must open individual COWS and CIWA assessments. This makes it very difficult to see overall pattern of drug withdrawal (CLINICAL OPIATE WITHDRAWAL SCALE) #5 Since new Update we can not longer see which patients have not had History & Physicals by using the Reporr to "Clients without Assessments."

Amazing

I would recommend to anyone

Pros

For our partial care setting it works great. No Issues so far. All of our employees were easily onboarded.

Cons

Wish it integrated into other collateral programs like UA reports and case manager systems. Other than that it is great.

worth the money

Clint record keeping has been much easier and more thorough with this software

Pros

This program is self contained , once you sign in, all your documentation in a client file is easily entered and accessible.

Cons

It does take some time to learn all the ins and outs

Run, don’t walk away from this software

Could not have been worse. Has cost us a ton of money in lost collections. Took the [SENSITIVE CONTENT HIDDEN] 2 months to reply to complaints after initially asking for a weeks time to investigate. DO NOT USE

Pros

Excellent demo, knowledgeable sales people, very flexible with terms to sign up.

Cons

Every single thing once we signed up. The “implementation” Team had no idea how to utilize their software to tailor to our business. Would frequently argue with each other on implementation calls, would rely on us to come up with solutions to use their product.

Look elsewhere, dated and clunky!

Revamp the entire system. The interface is clunky and outdated. Nothing is intuitive about it. Think about how the user is going to use it; start from there. It's nice if you can develop an interface that users rave about!

Pros

Nothing! It wants me to write a 100 characters; I repeat there is nothing I find positive about it!!

Cons

Horrible system! I've worked in hospitals with EMR's and have my own private practice and use an EHR that is much more user friendly. This is one of the worst systems I have ever, ever seen! No one liked it where I worked and everyone complained.

Insurance and billing specialist

Pros

This product is very inclusive with what it offers. I love that you can keep tract of clients and financial information on one system. I use this daily with tracking current and past patients.

Cons

I found this product hard to learn since there is so much that is offered with this. I wouldn't say it was bad just a lot of information.