Sigmund Software

RATING:

3.4

(30)

About Sigmund Software

For nearly two decades, Sigmund Software has had the opportunity to create individualized Software Solutions for many diverse organizations. Sigmund’s enterprise, cloud-based platform, AURA, contains a robust features suite that spans a full business spectrum. As a result, AURA offers comprehensive and dynamic solutions for the operational success of any organization with the ability to complete all tasks in-house. Explore AURA’s easy and automated data collection points. Generate insightful infographics and view patients more effectively over the span of the treatment episode. Experience the ease of an automated workflow engine and save time, improve care coordination, productivity, compliance and enhance patient experience. Efficiently collect and an...

Sigmund Software Pricing

Contact Sigmund Software for pricing details.

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Sigmund Software Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3

Functionality

3

Most Helpful Reviews for Sigmund Software

1 - 5 of 30 Reviews

Anonymous

1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

We are not fully utilizing this tool

PROS

This tool has some flexibility to it that can allow companies to customize to their specific needs in Sigmund.

CONS

No cons that I can think of; we are using this at the most basic level for time management, and have no issues yet.

Christine

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Sigmund Software is definitely worth looking into

Substance Abuse and Mental Health - they are very knowledgeable in the field, with small and big organizations.

PROS

I was wary at first because the 'sales' team was so helpful and nice... I asked for numerous meetings and really took my time with this investment. They were very patient. The onboarding process with the team is easy, they listen well and can really work to individualize the product to your specific needs. After the soft launch so many things went wrong... and they were right there with me fleshing them all out, cheerfully and willingly. They were responsive and helpful. That is all I could ask for. Now, we are in the midst of running and I still have confidence in their product and customer service.

CONS

Because many companies can have their assessments or forms uploaded there are many... but there is no overall inventory of what is on hand, so in the beginning it is frustrating trying to figure out what preloaded items will work for your organization.

Reasons for switching to Sigmund Software

None of the EMR pieces exactly fit what I was doing and looking for.

Kasi

Mental Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

Horrific and crippling experience

My company switched to Sigmund in July 2021. Our revenue, which had seen steady growth every month since 2016 , immediately plummeted in HALF. The program was never set up to bill correctly. They limit the number of people who can request support tickets and they make you pay for support and training. After begging the [SENSITIVE CONTENT] for help for months to fix the billing situation, he suggested I switch to their billing company. I did- and the losses got worse. I am happy to share details of my story with anyone who is considering using Sigmund. Please feel free to email or call me. Even this week, all of our billing codes for the entire year changed overnight from 90837 individual therapy to residential therapy, triggering hundreds of denials and causing countless hours of work to change them back. The entire year (Jan to August). Aura is not intuitive to use. It is constantly going down, there are a million bugs in the software that inhibit the user experience. Everything about it is smoke and mirrors and it’s not worth the price.

PROS

It’s all smoke and mirrors Nothing they suggest is a benefit is actually real.

CONS

Expensive Undelivered promises Poor implementation Lack of support Codes changing Not intuitive

Patrice

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Comprehensive EHR

I cannot say enough about the support team. They are always there for questions and will ALWAYS find a solution!!

PROS

Sigmund Support and Implementation team are outstanding. Implementation and use of the upgraded AURA program were challenging but with the Implementation team's help, the mission was accomplished!

CONS

The switch from Sigmund to AURA could have been a smoother transition.

Nichole

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Thought out decision

Overall, customer service and transparency are excellent!!

PROS

The implementation process was amazing- they worked diligently to make sure things were customized to my specific needs.

CONS

I’m not sure if it’s the software or the billing, but it’s been a struggle!! Patient charts aren’t updated in a timely manner and billing statements never seem to go out.

Reason for choosing Sigmund Software

Speed and accuracy of needs being met, as well as pricing. I was also told the outsourced billing was great.

Reasons for switching to Sigmund Software

They stopped performing essential job duties needed to run my business.