This tool has some flexibility to it that can allow companies to customize to their specific needs in Sigmund.

No cons that I can think of; we are using this at the most basic level for time management, and have no issues yet.

Substance Abuse and Mental Health - they are very knowledgeable in the field, with small and big organizations.

I was wary at first because the 'sales' team was so helpful and nice... I asked for numerous meetings and really took my time with this investment. They were very patient. The onboarding process with the team is easy, they listen well and can really work to individualize the product to your specific needs. After the soft launch so many things went wrong... and they were right there with me fleshing them all out, cheerfully and willingly. They were responsive and helpful. That is all I could ask for. Now, we are in the midst of running and I still have confidence in their product and customer service.

Because many companies can have their assessments or forms uploaded there are many... but there is no overall inventory of what is on hand, so in the beginning it is frustrating trying to figure out what preloaded items will work for your organization.

I cannot say enough about the support team. They are always there for questions and will ALWAYS find a solution!!

Sigmund Support and Implementation team are outstanding. Implementation and use of the upgraded AURA program were challenging but with the Implementation team's help, the mission was accomplished!

The switch from Sigmund to AURA could have been a smoother transition.

My company switched to Sigmund in July 2021. Our revenue, which had seen steady growth every month since 2016 , immediately plummeted in HALF. The program was never set up to bill correctly. They limit the number of people who can request support tickets and they make you pay for support and training. After begging the [SENSITIVE CONTENT] for help for months to fix the billing situation, he suggested I switch to their billing company. I did- and the losses got worse. I am happy to share details of my story with anyone who is considering using Sigmund. Please feel free to email or call me. Even this week, all of our billing codes for the entire year changed overnight from 90837 individual therapy to residential therapy, triggering hundreds of denials and causing countless hours of work to change them back. The entire year (Jan to August). Aura is not intuitive to use. It is constantly going down, there are a million bugs in the software that inhibit the user experience. Everything about it is smoke and mirrors and it’s not worth the price.

It’s all smoke and mirrors Nothing they suggest is a benefit is actually real.

Expensive Undelivered promises Poor implementation Lack of support Codes changing Not intuitive

Overall, customer service and transparency are excellent!!

The implementation process was amazing- they worked diligently to make sure things were customized to my specific needs.

I’m not sure if it’s the software or the billing, but it’s been a struggle!! Patient charts aren’t updated in a timely manner and billing statements never seem to go out.