EpicCare Software


 

Epic Systems’ EpicCare is an electronic medical recording (EMR) solution for large hospitals and healthcare systems, certified for Meaningful Use Stages 1 and 2. EpicCare is developed, implemented and supported by an in-house team. Modules include dashboards that combine and display clinical and financial metrics as well as customizable templates.

EpicCare also provides a patient portal and e-prescribing features as part of Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

 

EpicCare - Patient record
 
  • EpicCare - Patient record
    Patient record
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

42 Reviews of EpicCare

 

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Software Advice Reviews (31)
More Reviews (11)

Showing 1-20 of 31

Scott from METRO WEST
Specialty: Anesthesiology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Terrible customer service
Terrible technical support

Cons

Their support is unhelpful. I work with EPIC exclusively at SSM facilities and could not be more disappointed. EVERY TIME, not sometimes, there is an update we are left with catastrophic problems with the system that persist for days. I do not understand why they cannot trouble shoot updates before they go live. If I was this effective in my job I would not have it anymore.

Review Source
 
 

Luis from Family First Health
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

EpicCare Care Link is frustrating

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use the EpicCare Care Link to access our regional hospital's Epic system. This link allows us to view all the records in the hospital system.

Cons

Navigating the EpicCare Care Link is very frustrating. It's not an intuitive system to find what we're looking for. It takes an excessive amounts of clicks to find what I want. For example, the views for labs are difficult to configure and show up small on the screen.

Review Source
 
 

Diana from Hospital & Health Care
Specialty: Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Industry leader- but plenty of limitations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Epic is the industry leader- if you are working in a large healthcare system, you likely don't have a lot of choice in your EMR. Smartsets, smart notes and other efficiencies are built into the system

Cons

Not intuitive. Rigid functionality. Limited ability to think outside of the box in inventive ways- especially for complex and multidiciplinary care environkments. Limited ability to export, print and manipulate data- leading to the use of 'work around' spreadsheets which go against the point of centralizing data.

Review Source
 
 

Evelyn from Hospital & Health Care
Specialty: Internal medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Epic i care

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Open many windows at once. Phone notes aee easy to send as well as in basket messages which are the same thing

Cons

Cant see past certain point dependent upon patient due to upgrade. Hard to access fyi of not highlighted already

Review Source
 
 

Jessica from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

very user friendly electronic system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to navigate. simple discharge summary- easy to read. labs are easily selected to pick and choose which you want printed

Cons

occasionally encounter dates are different than the dates the notes written making it difficult to find specific dates of ER visits, consults etc

Review Source
 
 

Patrisia from Family First Health
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Epic

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its great

Pros

EpicCare is easy to use, very fast have not had any issues since WellSpan was switched to epic care.

Review Source
 
 

Chris from VMG Health
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

A drop in the bucket that is EMR industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are healthcare systems and facilities that are more focused on a passive healthcare approach and I know one specifically I have worked with in Virginia that has actually created from scratch their own EMR system (using their on staff software engineers) that focuses more on the patient as opposed to the turnover.

Pros

This software is easier to use than many of the main stream EMR/EHR systems. Templates are useful and simple to set up.

Cons

I feel that most EMR or EHR systems are geared towards patient turnover and while a lot of FQHC facilities may focus on patient turnover for revanue indicators. Epic could stand to benefit from marketing software to facilities that don't focus on patient turnover.

Review Source
 
 

Kim from Molina
Specialty: Family medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

EPIC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over one of my favorite programs

Pros

Very user friendly lo loved how out could be personalized to what I needed. This has been the easiest program to learn

Cons

Health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something gas a preference it wouldn't add a copy to the main menu

Review Source
 
 

Edoardo from Medical
Specialty: Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Epic for medical management of patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend if hospital or practice care would permit

Pros

Full access of all parameteres and clinical data (outpatients , inpatients, past encounters, medication) for a really cohomprensive insight at a glane and at a finger touch

Cons

If anything, too many function and degree of complexity for advance features that you can ignore but gives a feeling like you are missing something and not using at its full potenitality
Cost

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2017

October 2017

EPIC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THIS EPIC PROGRAM IS REALLY SIMPLE TO USE ONCE YOU ARE FAMILIAR WITH HOW TO SEARCH THROUGH INFORMATION.

Cons

THIS EPIC SYSTEM CAN REALLY HOLD A LOT OF INFORMATION BUT AT TIMES CAN BE TOO OVERWHELMING FOR THE USER.

Review Source
 
 

Shahil from Physicianone urgent care
Specialty: Urgent care
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Best EMR on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

No bugs in this system and if you have them they will remove them right away. This is the first EMR I am very satisfied with.

Cons

Too much functionality, take a long time to really learn the EMR and explore all the functions that it has to offer.

Review Source
 
 

Karen from Hospital
Specialty: Other specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Poorly Designed EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a physician and consciously avoid health care facilities that use EPIC for my own care because I think it is so bad.

Access from home on call but any software does this. It is actually very cumbersome to log in from home

Cons

Insufficient space to list all the problems
Great for people with OCD who just like to click boxes. Clunky, cumbersome, slow, cluttered and poorly designed screens After 7 years it just keeps getting worse. I have used much better EHRs in other settings.

Review Source
 
 

Carrie from Lisa Larkin MD and Associates
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A challenge to get comfortable with but totally worth it!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very comprehensive and adaptable to your practice needs. Reporting very easy to work with and a comprehensive system. Chart management, practice management, and A/R management

Cons

Extensive build to get it where you want it. Everyone who will need to build must attend training in Wisconsin for at least 2 weeks!

 
 

Tyler from Yakima Valley Memorial Hospital
Specialty: Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Epic is Epic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system has everything you will need in an EMR. There is a reason why it is one of the top EMRs in the USA

Cons

Can feel overwhelming at first for employees, especially if they are not use to EMRs or do not have great computer skills

 
 

Roy from IU Health Arnett
Specialty: Family medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Physician using it for 8 months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like it now that I have learned a lot of it. There are many other things I need to learn, but it will take another year or two.

Pros

It has a lot of good features: quick access to note by other providers who use the same program and Macros = SmartPhrases.

Cons

It is hard to learn because it is so complex. When they do updates they erase our "Favorites" and the updates are only exciting to them. They always make the program worse for we users.

 
 

Christian from Lsu university health
Specialty: Anesthesiology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Epic review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does just enough to not be annoying. The dot commands are good and allow sharing among members. But that's it

Cons

Server based. Always updating, too many contexts to switch between. Also it is expensive. I am using this during fellowship, but won't again.

 
 

Richard from usf health
Specialty: Multi-specialty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Best EMR System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find this the best EMR system. It is very easy to navigate between documents and write orders & notes. A lot of valuable presets and ability to create templates. As a med student I used a lot of different systems and this is my favorite!

 
 

Sarah from Heart and Solutions
Specialty: Emergency medicine

May 2016

May 2016

Robust software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Epic is filled full of robust features and is way to use in terms of navigation.

Likes Least

The software is very elaborate and can be timely to learn how to fully use all of the features.

Recommendations

Be patient and don't be afraid to demo a product a few times. Your time is not wasted if you are critically thinking about the product and how it would improve your workflows.

 
 

Caleb from UPMC
Specialty: Other specialty

April 2015

April 2015

Top of the line EHR system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Epic is by far one of the easiest software to use and it can be configure to meet the needs of any health care enterprise or small doctors's office.

Likes Least

The only negative comment regarding Epic is the lack of compatibility with anesthesia codes and chargers.

Recommendations

In my professional opinions EpicCare is the best and most reliable EHR system in the market right now... Reason why its taking all the big players' market share.

 
 

Julie from Oregon Health and Science University
Specialty: Ob Gyn / women's health

March 2015

March 2015

EpicCare Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The accountability and navigation are great! I love that reviewing pts charts are so much easier than other programs. Also, the Care Everywhere function is great!

Likes Least

I really haven't encountered anything that I really don't like about this product.

Recommendations

I would say the Output charting in Epic is amazing and a great way to keep all members of the heath care team in the loop about pt care.

 
 
 
Showing 1-11 of 11

Crystal from MGH
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Use EPIC daily at work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits are being able to e-prescribe medications, review charts from nearby practices also using EPIC.

Pros

I like the number of features that allow preparation for chart documentation, such as huddle note and provider scratchpad. Then being able to transfer this data later with a smart phrase is quite helpful.

Cons

Not as customizable as I would like it to be. Would be like to create custom templates to use for my profession without needing "approval" from some team that does not use EPIC in the same capacity as I do.

Review Source: Capterra
 

Joseph from Fairview

November 2017

November 2017

I utilize this software while working in the emergency room. It is fast and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how simple it is to check on your patients, look through their charts for critical information and completing orders.

Cons

There are about five different ways to do one thing which makes teaching the software a bit difficult. One person may go about doing something a certain way that does not match another's.

Review Source: Capterra
 

Henry from Providence St. Joseph Health

October 2017

October 2017

EpicCare EMR helps us better care our patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

Pros

I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

Cons

The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

Review Source: Capterra
 

mikel from intermed

October 2017

October 2017

I like epic because it is helpful in my medical records job in receiving records from hospitals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a broad range of records on multiple patients from different facilities. There are imaging, labs, consults, referrals, and office notes of importance of all patients who have been to a medical hospital or facility in the area that is connected to epic's program.

Cons

It is broad and can be confusing to understand. Also, not all programs and facilities are connected to epic so we have to request records instead of grabbing them off epic ourselves.

Review Source: Capterra
 

Shruti from Citiustech
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Best software for quick access to all medical records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy integration to existing pacs system.
Ease of use

Pros

Epic was one of the best softwares I've used to integrate all electronic medical records.

Would definitely recommend this software to new users. It is easy to integrate with existing PACS softwares as well

Cons

Too much of information is available so physician should have a clear idea about which exact info s/he is looking for

Review Source: Capterra
 

Brad from Peak Performance
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Used as EMR at hospital.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use it daily and very helpful.

Pros

Very organized and easy to use. Also able to identify MD orders and access other personal medical information that can be used for treatment purposes.

Cons

Can contain a lot of information so need to go through whats important and whats not pertinent to your profession.

Review Source: Capterra
 

Katherine from Lifespan

June 2017

June 2017

Easy to use. So many features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to enter my notes and access patients information at ease. The feature I use the most easy to navigate.

Cons

So many features. I feel the software is overwhelming when looking at it. The scanning into media wish was in color and more friendlier.

Review Source: Capterra
 

Greg from PLASTIC REPAIR

April 2017

April 2017

Epic review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Epic was overall a decent software program to use but definitely had its downfalls. Customer support was definitely lacking and took forever to respond to questions. It was generally easy to use and was a decent value for the money.

Review Source: Capterra
 

Elizabeth from LizIsWorkInIt

November 2016

November 2016

EPIC is epic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used EPIC for 8 years and it is by far the best software available. It is so easy to navigate.

Review Source: Capterra
 

barb from wellstar

October 2016

October 2016

epic is ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it would be nice to graph trends easily and do a ontrol find to see a certain parimeter in many charts instead of opening each chart. needs to integrate with all emrs

Review Source: Capterra
 

Toni from Norton Healthcare

August 2014

August 2014

Love it!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

So easy to use! Makes charting a lot easier!

Review Source: Capterra