EpicCare Software


 

Epic Systems’ EpicCare is an electronic medical recording (EMR) solution for large hospitals and healthcare systems, certified for Meaningful Use Stages 1 and 2. EpicCare is developed, implemented and supported by an in-house team. Modules include dashboards that combine and display clinical and financial metrics as well as customizable templates.

EpicCare also provides a patient portal and e-prescribing features as part of Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

 

EpicCare - Patient record
 
  • EpicCare - Patient record
    Patient record
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

65 Reviews of EpicCare

 

Start your review of EpicCare

Click to start
https://www.softwareadvice.com/medical/epic-systems-epiccare-review/
Software Advice Reviews (48)
More Reviews (17)

Showing 1-20 of 48

Abbey from Humboldt County Memorial Hospital
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

EPIC in-patient and ED review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of the flow sheets. I feel like it’s easy to review results. The MAR is very easy to read and is color coded to make it even easier to use.

Cons

I feel like it’s somewhat difficult to review orders. There is Manage Orders as well as Order History, which is sometimes difficult to see the full order and how it was entered. I would also like to see a TAR (treatment administration record). A TAR would allow better visibility for treatments such as wound care or skin care.

Review Source
 
 

Tiffanie from Medical Billing Solutions, Inc. (MBSCI)
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Hard to learn great features once your trained

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I really loved all of the different work ques. It was impossible for a claim to get lost in this software. You can reassign it after so many weeks or create work ques. That was 100% my favorite part of using this software!

Cons

It was just really difficult to learn and took a lot of training. I don't recall feeling overly satisfied with the customer service support. I felt we learned a lot on our own just from trial and error.

Review Source
 
 

Jerry from New York University
Specialty: Surgery
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

The worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AVOID AT ALL COSTS

Pros

A lot of providers use it so you can find documentation you need, however this will take a lot time as it is beyond nebulous

Cons

Adds hours of work to your life
So much extra clicking
Difficult to navigate
Makes work flow slow
A TOTAL MESS

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great for hospitals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All records are very easy to access, especially from other offices using Epic. There is a storage folder for all records.

Cons

If you need to print any document you have to have credentials and give a reasoning/permission. This is inconvenient for printing receipts or account history for a patient.

Review Source
 
 

Kayla from Family First Health
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Once you finally log in to Epic the navigation is horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

The labs are not always sent to PCP. When labs are not drawn they do not notify PCP. That is very unprofessional.

Review Source
 
 

Patrisia from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Epic review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using EpicCare since October 2017, it is very easy and convenient to use, easy to learn.

Cons

I don't have any bad things to say other than it logs you off very quickly, but other than that it is great.

Review Source
 
 

Jessica from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Easy to use system for our practice to follow patients that are in the hospital

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Anytime a call or letter is place to a patient from an office that uses Epic, its documented. Its easy to find out how an office and when theyre contacting a patient for follow up or to schedule an appointment. D/C notes are easy to follow and read

Cons

I dont like how the labs arent grouped together in what they are called i.e. cmp, lipid, cbc

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

GREAT HOSPITAL PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LOVE THAT THE DETAILED INFORMATION ON PATIENTS IS ONE CLICK AWAY AND BOOKING SURGERIES OR ADDING ORDERS IS A GREAT EASY FEATURE!

Cons

TOO MUCH DETAILED INFORMATION. THIS PROGRAM IS MORE FOR HOSPITAL PRACTICES NOT FOR PRIVATE OFFICES.

Review Source
 
 

Laurel from Western Iowa Tech
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Has the tools to get the job done for Physical Therapy documentation.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that it is simple once explained to you. For physical therapy, I use what I need to but not there is a lot of extra information because I am in a hospital setting which is beneficial to other healthcare workers but not always necessary for me.

Cons

Sometimes, there seems to be too much info and options to choose from to view what a person is looking for. There are many different ways to do one simple task and I think it should be narrowed down to how to do it in one way.

Review Source
 
 

Barbara from Hospital
Specialty: Pulmonology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Creates work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I honestly cannot think of anything good about this system. I suppose the billing people like it, because that's what it is: billing software.

Cons

Impossible to review a complicated chart.
Very user unfriendly. If you don't know exactly how to do something, it's impossible to figure out.

Review Source
 
 

Jacqueline from Lifestyle Medicine Foundation
Specialty: Hospital
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

Decent EHR, lots of features and customizations, but not very easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Generally a good piece of software but difficult to learn.

Pros

Works well and has lots of features. It has a decent design. Very comprehensive as well. Easy to personalize/customize.

Cons

Has a steep learning curve in my opinion. Sometimes performing actions can be cumbersome (lots of clicking) or trying to find something specific is not intuitive.

Review Source
 
 

Luis from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Could be better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very comprehensive EHR with multiple ways to view information. Allows for significant levels of customization and "permissions" for users of all different areas using the system.

Cons

LOTS of clicks to get to where you want and see what you want. The ways to view images and labs are very cumbersome.

Review Source
 
 

Amanda from JPS Health Network
Specialty: Physical therapy / rehab
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Multi-functionality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, I think the system is good but there are much easier to follow and operate systems out there.

Pros

I like being able to generate my own templates and the ease at viewing multi-disciplinary documentation is nice.

Cons

Overwhelming views...too many buttons, does not appear simple (the aesthetics). There are too many ways to do the same thing, and all the options are crammed onto one screen

Review Source
 
 

Rosemary from Isk institute
Specialty: Orthopedics / sports medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

EPIC CARE PROGRAMMING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

IT TOOK SOME TIME GETTING USE TO THIS PROGRAM BUT ONCE WE DID, IT WAS WORTH THE PRACTICE. EASY TO USE NOW!

Cons

EPIC CARE JUST TAKES SOME GETTING USE TO NAVIGATING. IT HAS LOTS OF PROGRAMS IN ONE THAT MAKES IT DIFFICULT TO SEE WHAT YOU REALLY NEED.

Review Source
 
 

Sharad from Infobahn Softworld
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Excellent EMR Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Open many windows at once. Phone notes are easy to send as well as in basket messages which are the same thing.

Cons

We had occasionally encountered dates are different than the dates the notes written making it difficult to find specific dates of visits, consults etc

Review Source
 
 

Vijay from Infobahn Softworld
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

it worth the entire challenge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very comprehensive and adaptable to your practice needs. Reporting very easy to work with and a comprehensive system. Easy to learn and use.

Cons

Everyone who will need to build must attend training for at least 2 weeks which is sometimes a very tedious process.

Review Source
 
 

Joe from Infobahn Softworld
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Poorly Designed EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Access from home on call but any software does this. It is actually very cumbersome to log in from home

Cons

Insufficient space to list all the problems. Great for people with OCD who just like to click boxes. Clunky, cumbersome, slow, cluttered and poorly designed screens

Review Source
 
 

Savvy from Infobahn Softworld Inc
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Good for medical management of patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Full access of all parameters and clinical data (outpatients , inpatients, past encounters, medication) for a really comprehensive insight at a glance and at a finger touch

Cons

high degree of complexity and too many embedded functions makes it challenging to understand sometimes

Review Source
 
 

Maddy from Infobahn Softworld
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

It is a very User Friendly Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly lo loved how out could be personalized to what I needed. This has been the easiest program to learn

Cons

Health maintenance options could be better, and easier to see and mark as complete. but rest assured it is the best

Review Source
 
 

Jay from Infobahn Softworld
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Useful Templates and Easy Setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is easier to use than many of the main stream EMR/EHR systems. Templates are useful and simple to set up.

Cons

Epic could stand to benefit from marketing software to facilities that don't focus on patient turnover.

Review Source
 
 
 
Showing 1-17 of 17

Barry from HealthCare

March 2018

March 2018

Good for impatient applications but more difficult to apply to outpatient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up templates. Documentation can take a while without setting up templates. For MD and nursing staff the program has useful information for point and click type documentation. Communication between providers, staff, and patients can be set up easily.

Cons

Is not a good program for rehabilitation facilities. Templates make it easier but for ease of scheduling, analytics for business operations, and documentation it is not a good fit for outpatient settings.

Review Source: Capterra
 

Alexander from Duke

March 2018

March 2018

It could be worse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Okay, let's be honest: Most EMR software is lousy. It's got dozens of features bolted together ad-hoc, without any real thought behind UI or UX. The result is a confusing mess. And most vendors don't mind it being so confusing, as long as the functionality is there, because then they can charge for enterprise training and service contracts.

Epic is no different. It's got lots of functionality, for sure. If you can find it. But once you do, it really does enable you to keep tabs on everything pretty well. The best features include the CareAnywhere views and shortcuts into PACS systems.

Cons

The worst features? The horrible color themes and lack of customization therein. The inconsistency in customizability -- there's a "wrench icon" practically everywhere, which allows you to tweak certain settings. Yet some things are impossible -- like rearranging columns in the Chart Review section. Also, the Inbox functions are really terrible.

Review Source: Capterra
 


February 2018

February 2018

always something to learn about the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy of use; standard software across multiple hospital systems

Pros

Ease of use/user friendly; scheduling and charting system in one program; linked to MyChart as well; a number of other hospitals use Epic which makes getting pt information across systems easier

Cons

Since there is 10 different ways to do anything in Epic it can be hard to train/cross train someone because they might have been taught differently.

Review Source: Capterra
 

Zach from John Muir Health

February 2018

February 2018

Overall Well Functioning EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier to use compared to other EMR systems.

Pros

Easy to set smart phrases and less clicking than some other EMR I have used.
Good flow and customizable. Speed is pretty good, and usually don't have to wait on pages to load.

Cons

Entry for medical history could be better and easier to change and update. Personal notepad function should be larger and customizable in size! This would allow much more functionality.

Review Source: Capterra
 


February 2018

February 2018

overall has been good, definite learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Efficiency, ability to chart review my patient's full history

Pros

I like the ability to be efficient, it allows you to pull notes forward, create smart phrases and links to make documentation less of a burden. Also appreciate ability to see documentation from many levels of care (not just my hospital)

Review Source: Capterra
 


January 2018

January 2018

Top of the line

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EPIC has been one of the best EMR systems I've used and meets the needs of each role I've encountered within the hospital. Reporting, reviewing charts, looking up information, etc. has all been extremely easy to use and saves a lot of time by having everything readily available.

Cons

Sometimes the reports don't run and I have to log out and log back into EPIC for the feed to refresh.

Review Source: Capterra
 

Crystal from MGH
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Use EPIC daily at work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits are being able to e-prescribe medications, review charts from nearby practices also using EPIC.

Pros

I like the number of features that allow preparation for chart documentation, such as huddle note and provider scratchpad. Then being able to transfer this data later with a smart phrase is quite helpful.

Cons

Not as customizable as I would like it to be. Would be like to create custom templates to use for my profession without needing "approval" from some team that does not use EPIC in the same capacity as I do.

Review Source: Capterra
 

Joseph from Fairview

November 2017

November 2017

I utilize this software while working in the emergency room. It is fast and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how simple it is to check on your patients, look through their charts for critical information and completing orders.

Cons

There are about five different ways to do one thing which makes teaching the software a bit difficult. One person may go about doing something a certain way that does not match another's.

Review Source: Capterra
 

Henry from Providence St. Joseph Health

October 2017

October 2017

EpicCare EMR helps us better care our patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

Pros

I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

Cons

The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

Review Source: Capterra
 

mikel from intermed

October 2017

October 2017

I like epic because it is helpful in my medical records job in receiving records from hospitals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a broad range of records on multiple patients from different facilities. There are imaging, labs, consults, referrals, and office notes of importance of all patients who have been to a medical hospital or facility in the area that is connected to epic's program.

Cons

It is broad and can be confusing to understand. Also, not all programs and facilities are connected to epic so we have to request records instead of grabbing them off epic ourselves.

Review Source: Capterra
 

Shruti from Citiustech
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Best software for quick access to all medical records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy integration to existing pacs system.
Ease of use

Pros

Epic was one of the best softwares I've used to integrate all electronic medical records.

Would definitely recommend this software to new users. It is easy to integrate with existing PACS softwares as well

Cons

Too much of information is available so physician should have a clear idea about which exact info s/he is looking for

Review Source: Capterra
 

Brad from Peak Performance
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Used as EMR at hospital.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use it daily and very helpful.

Pros

Very organized and easy to use. Also able to identify MD orders and access other personal medical information that can be used for treatment purposes.

Cons

Can contain a lot of information so need to go through whats important and whats not pertinent to your profession.

Review Source: Capterra
 

Katherine from Lifespan

June 2017

June 2017

Easy to use. So many features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to enter my notes and access patients information at ease. The feature I use the most easy to navigate.

Cons

So many features. I feel the software is overwhelming when looking at it. The scanning into media wish was in color and more friendlier.

Review Source: Capterra
 

Greg from PLASTIC REPAIR

April 2017

April 2017

Epic review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Epic was overall a decent software program to use but definitely had its downfalls. Customer support was definitely lacking and took forever to respond to questions. It was generally easy to use and was a decent value for the money.

Review Source: Capterra
 

Elizabeth from LizIsWorkInIt

November 2016

November 2016

EPIC is epic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used EPIC for 8 years and it is by far the best software available. It is so easy to navigate.

Review Source: Capterra
 

barb from wellstar

October 2016

October 2016

epic is ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it would be nice to graph trends easily and do a ontrol find to see a certain parimeter in many charts instead of opening each chart. needs to integrate with all emrs

Review Source: Capterra
 

Toni from Norton Healthcare

August 2014

August 2014

Love it!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

So easy to use! Makes charting a lot easier!

Review Source: Capterra