Epic Systems’ EpicCare is an electronic medical recording (EMR) solution for large hospitals and healthcare systems, certified for Meaningful Use Stages 1 and 2. EpicCare is developed, implemented and supported by an in-house team. Modules include dashboards that combine and display clinical and financial metrics as well as customizable templates.

EpicCare also provides a patient portal and e-prescribing features as part of Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.



110 Reviews of EpicCare

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 110 reviews

December 2018

Kyle from Brigham and Women's Hospital

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Possibilities are unlimited

I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

Pros

Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

Cons

Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas.

Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

December 2018

Heather from Hospital

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Generational program

It has been a great system to bring the organization together. The access to see outside medical records, office visits, Ed visits and other testing is helpful in treating the patient as a whole.

Pros

The ease of maneuvering throughout the system. With little education the program was self explanatory. When working in the hospital the different aspects, like the banner help to quickly analyze the patient at hand.

Cons

Certain features throughout different organizations allow for a very general physical assessment. The option available is no change or normal. Example: a person’s normal HR could be a-fib but the option to chose regularly irregular would be considered the normal for the patient. What is needed for any change would be to document the actual sound. Also the charting by exception makes it difficult for other disciplines to know what is really going on.

December 2018

Jacob from Jacob M Silverstone DPM INC

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Hospital based EHR

Pros

Customization; lay out and templates are tailor fitted, the charting is clear and patient tracking is easy.

Cons

You need to be very well versed on the ins and out to customize it, the challenges are really on usability- not an easy system to learn.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best EMR and Healthcare Software

EPIC is the best EMR software I have used and switching to EPIC helped bring out clinic to the next level.

Pros

EPIC made it possible for us to join other large healthcare systems and access records from other clinics, boosting the clinic's efficiency allowing us to better serve patients. The scheduling and charting features were superior to other healthcare software.

Cons

It took a full day to train to use it properly but the training is incredibly helpful.

November 2018

Tania from Associates in Pediatric and Adolescent Medicine

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Fantastic software

Pros

This system was very easy to navigate. I never had a problem finding images or lab results. The images were always clear and all uploaded files were clear.

Cons

It is a little difficult to learn at the beginning; however, the user will learn its way around the software and would love this software.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

October 2018

Epic review

Overall- I think it helps me deliver safe care to my patients. This platform allows me to accurately chart and organize my day to best serve the population in my hospital.

Pros

It allows for safe medication administration- links the drug info. right there with the medication and allows for user friendly charting. Plenty of flowsheets to chose from. Information that isn't helpful can be completed or hidden. Integrates with our devices to pull in vital signs and information about the patient. Also allows for communication between the interdisciplinary team connecting each other through messaging and allowing for contact information. There are a few ways to get to the same spot and I find the navigators are helpful.

Cons

Some charting/flowsheets are a bit redundant. Also, sometimes when flowsheets or sections of charting are hidden- it can be hard to find specifically where to reactivate it. I think it takes a while to get the right custom EPIC for your institution in place so there are tons of upgrades and learning curves with new versions.

October 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Soon, it will diagnose patients for you

Epic has one of the best EMR solutions on the market. It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch. For people who learned medicine the "old" way using Latin-based terms like "NPO" and "PRN" this software is fantastic as it quickly converts it into "layman" language when documenting an encounter. This makes for a compelling tool when outputting medical records for patients, and the patient summary is fantastic post-encounter. It has a few bugs, like auto-replying to messages to a care team telling the patient to refill a prescription using the app or online patient portal when the portal says "this prescription cannot be refilled," and that message is usually not delivered to the care team for review. There are several idiosyncrasies that the less-technical provider will not understand, but as a holistic EMR, Epic makes a great tool that simplifies the encounter process from intake to discharge for all levels of the care team.

Pros

Work with Latin-based terminology and quick codes or standard non-Latin wording

Cons

Very difficult to port to it from another EMR or to leave it.

October 2018

CARL from NCH Medical Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

EPIC review

It is an efficient EMR that allows some communication between different health systems. However, the phone app and IPAD app are rudimentary and need improvements to make them useful.

Pros

It has an excellent portal for patients to correspond with physicians, as well as obtain their lab results and make appointments.

Cons

It is not always organized in the most logical way. The different key buttons show up in different places, depending on what screen you are using. There is no way to notify a patient you are out of the office.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Amazing EMR with incredible functionality, if you know where to look

Pros

Epic is intense--it can house nearly any data point you want to throw at it. The capacity of information in the charts is wonderful. The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient. We are big proponents for Epic and the pros certainly outweigh the cons.

Cons

Epic is a great tool but it's not always easy find what you're looking for--you need to be in the right "context" and working through the chart in a specific way to find certain things.

October 2018

Alexis from MemorialCare

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Intuitive Software

Pros

I loved all the different features there were and how many different aspects there were to customize your EPIC sign in to your liking. I loved the custom tool bar and the different drop downs that I can pin in the order I liked as well. As a part of a younger generation, I feel as though there wasnt a big learning curve at all.

Cons

I personally did not have any problems or any cons for this software. Everything was easy to use for me.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Epic EMR Review

Overall, my favorite EMR system. I have no complaints about it and everyone loves it.

Pros

I LOVE Epic. In fact, everyone in my hospital loves Epic and we are actually shifting towards this system very soon. The reason is because there's less unnecessary clicking. Doctors HATE clicking. When you are in clinic with a patient, you want to write a note as quickly as you can because the focus is on the patient, not the computer. Epic minimizes that by organizing everything in a logical order (the tabs are great), and making the note itself like a "Word" document where you can free-text. Prescribing is a breeze and the tech support is excellent.

Cons

Some functions can be difficult to find and training takes two days at our hospital.

October 2018

Julia from NorthShore University HealthSystem

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

EPIC user

Overall, I am happy with EPIC. It made my life much easier then when I had to deal with the paper charts.

Pros

The organization I work at was one of the first organizations that started using EPIC when It became available. The best part of EPIC is that one can easily find all necessary information about a patient. Everything is there, labs, radiology reports, medical professionals notes, immunizations, referrals, etc. EPIC is easy to navigate, once one learns the navigation process and EPIC features.

Cons

There are too many features to remember. Many features and short cuts are hidden and almost impossible to find. When EPIC upgrades come, some of the upgrades are totally useless and unnecessary, like for examples, enhanced colors and little icons. Sometimes there are too many steps and clicks to get form point A to point B.

October 2018

Audrey from Pediatrics

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2018

Epic Fail

Why does it take weeks and weeks of training by “red-shirts” and we still don’t know what we’re doing? VERY user unfriendly. I would never recommend this.

Pros

Accessing outside records

Cons

Too busy...like an unmedicated ADHD child.
Not user friendly
Not intuitive
Too many ways to perform one task
Half the time the trainers don’t know what they are doing
Too many updates
This program slows down my patient interaction
Honestly I could go on and on and truly believe this is an over hyped emr

September 2018

Jacqueline from WellBeingMD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

1 of 5

September 2018

Way Too Many Features

I am no longer an active user of EpicCare EMR, but overall, the few weeks that I had training on it prior to launch, I was not a fan.

Pros

The best feature of this EMR is the widespread availability of records for patients across the country and across many providers.

Cons

When you are opening a new chart, there is far too much on the screen at once and the clutter on the screen makes using it for the first time difficult for users.

September 2018

Matthew from Mattgameworld

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Functionality

2 of 5

September 2018

Decent software

Pros

It was really easy to teach the guys over CareCorp how the system works. It's fast to move to a menu.

Cons

The UI was bit of confusing for the guys at CareCorp to learn. The text was small and took forever to make them big.

September 2018

Ana from Software Development & Design

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Customer support

1 of 5

Functionality

4 of 5

September 2018

Customer support really needs to improve

Pros

The functionality is good on this product. System rarely goes down. The software can be customized to meet most of our needs.

Cons

The support is really poor. I am a consultant with several EPIC clinics and have been trying to get support to understand how to send secure messages to multiple patients (bulk messages). EPIC has failed to provide this information in spite of multiple requests from me and my clients.

September 2018

Wayne from The Permanente Medical Group

Company Size: 10,000+ employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

September 2018

A robust, non-intuitive system that requires a big learning curve

It would be nice if EPIC had more simplified workflows and cleaned up the appearance of the screens. It would also be nice if EPIC could allow the user to customize the screen appearanc (currently, there is a feature that allows only very limited customization of the screen layout.

Pros

Depending on the features that are activated, it can be a robust EHR system. It can handle workflows of many types, including outpatient visits, procedures, and hospital workflows.

Cons

It can be difficult to use, even with many years of experience using it. The screen is way too busy with buttons, tabs, active links and data all over the place. There are too many hidden features to remember, and the workflow is often very clunky, requiring multiple mouse clicks and jumps to multiple screens (with delays between loaded screens). The screen includes a multitude of features and buttons/tabs that I never use (are to be used by other disciplines such as discharge planners), making it seem like a one-size-fits-all screen.

September 2018

Alex from Ummc sod

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Epic was a great program in functionality overall

Pros

Lots of diverse features and overall a surplus of features. We switched to epic care this year and have been pleased overall

Cons

Hard to learn to use at first. It took several weeks for us to learn all of the features and the steps to use everything

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Oh so easy to use

Pros

Being both a builder and a user of several ehrs I do believe that this product is is very user-friendly. I am in a nurse informaticist. And the features and functionality available truly help arcare providers be able to care for and document the care they give.

Cons

I do believe there are several kinds and maybe it's just with what has happened within our organization but there is an ability to have too many variations in documentation which leads to discrepancy. Additionally from what I understand from the AC and am there is not a good way to search for these discrepancies in the system once they are built. The AC and am's that are sent to support future go lives as in our instance where we added on 14 new hospitals they did not have the level of experience to support our organization.

September 2018

Mary from Verve-Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Too many updates

Pros

Easy access to sign on, easy to check patient medications.

Cons

Ever time you get to understanding the system, there is an update that changes everything. So, then you have to learn to do a different way. By the time you get that down, there is a new update that changes it.