Great tool, I love it!

I have worked with many EHR tools but this is the best one. It has great documentation.

I feel the backend Clarity database is not modeled in an organized away. Table and column names are not conventional.

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

It’s not designed to help pts. It’s designed to maximize billing .

Care everywhere helps with looking at info from other institutions

The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of the treatment plans were incorrect so you have to place a ticket for everything. The training was poor so most people don’t know how to use it so you have to change everything . The problem list takes forever to clean up. There are alerts that go off constantly, many of which are incorrect. You can be in the middle of an order and an alert pops up. There are hundreds of canceled orders that aren’t really canceled . Same with overdue orders. I mean there is no way for a human to distinguish the important stuff from the noise . The inbasket is horrible to use because you can’t include your nurse or scheduler on the same message as your pt and because it’s flooded with messages. Your phone constantly goes off in the middle of the night with critical alerts even though a nocturnist is in the hospital and can actually address these issues. But you are the one being woken up. Unfortunately because epic has a monopoly and because hospital administrators who don’t have to use this make all the decisions, they chose this software because it maximizes billing . It is demoralizing .

I would definitely recommend this to anyone who I know needs help in the patient setup/service in the medical field. It’s also a huge help in the revenue cycle as well.

The one tab-click solutions. There isn’t a need to search around this software.

The billing portion took a while to get used to.