Epic Systems’ EpicCare is an electronic medical recording (EMR) solution for large hospitals and healthcare systems, certified for Meaningful Use Stages 1 and 2. EpicCare is developed, implemented and supported by an in-house team. Modules include dashboards that combine and display clinical and financial metrics as well as customizable templates.

EpicCare also provides a patient portal and e-prescribing features as part of Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

Patient record
Patient record
Patient record

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8



97 Reviews of EpicCare

Overall rating

4.0 / 5 stars

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Jacqueline from WellBeingMD

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

Way Too Many Features

I am no longer an active user of EpicCare EMR, but overall, the few weeks that I had training on it prior to launch, I was not a fan.

Pros

The best feature of this EMR is the widespread availability of records for patients across the country and across many providers.

Cons

When you are opening a new chart, there is far too much on the screen at once and the clutter on the screen makes using it for the first time difficult for users.

Matthew from Mattgameworld

Specialty:  Other specialty

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

September 2018

Decent software

Pros

It was really easy to teach the guys over CareCorp how the system works. It's fast to move to a menu.

Cons

The UI was bit of confusing for the guys at CareCorp to learn. The text was small and took forever to make them big.

Ana from Software Development & Design

Specialty:  Community health center / FQHC

Number of employees:  501-1,000 employees

Ease-of-use

Customer support

Functionality

September 2018

Customer support really needs to improve

Pros

The functionality is good on this product. System rarely goes down. The software can be customized to meet most of our needs.

Cons

The support is really poor. I am a consultant with several EPIC clinics and have been trying to get support to understand how to send secure messages to multiple patients (bulk messages). EPIC has failed to provide this information in spite of multiple requests from me and my clients.

Wayne from The Permanente Medical Group

Specialty:  Hospital

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

A robust, non-intuitive system that requires a big learning curve

It would be nice if EPIC had more simplified workflows and cleaned up the appearance of the screens. It would also be nice if EPIC could allow the user to customize the screen appearanc (currently, there is a feature that allows only very limited customization of the screen layout.

Pros

Depending on the features that are activated, it can be a robust EHR system. It can handle workflows of many types, including outpatient visits, procedures, and hospital workflows.

Cons

It can be difficult to use, even with many years of experience using it. The screen is way too busy with buttons, tabs, active links and data all over the place. There are too many hidden features to remember, and the workflow is often very clunky, requiring multiple mouse clicks and jumps to multiple screens (with delays between loaded screens). The screen includes a multitude of features and buttons/tabs that I never use (are to be used by other disciplines such as discharge planners), making it seem like a one-size-fits-all screen.

Alex from Ummc sod

Specialty:  Dentistry

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Epic was a great program in functionality overall

Pros

Lots of diverse features and overall a surplus of features. We switched to epic care this year and have been pleased overall

Cons

Hard to learn to use at first. It took several weeks for us to learn all of the features and the steps to use everything

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Oh so easy to use

Pros

Being both a builder and a user of several ehrs I do believe that this product is is very user-friendly. I am in a nurse informaticist. And the features and functionality available truly help arcare providers be able to care for and document the care they give.

Cons

I do believe there are several kinds and maybe it's just with what has happened within our organization but there is an ability to have too many variations in documentation which leads to discrepancy. Additionally from what I understand from the AC and am there is not a good way to search for these discrepancies in the system once they are built. The AC and am's that are sent to support future go lives as in our instance where we added on 14 new hospitals they did not have the level of experience to support our organization.

Mary from Verve-Health

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Too many updates

Pros

Easy access to sign on, easy to check patient medications.

Cons

Ever time you get to understanding the system, there is an update that changes everything. So, then you have to learn to do a different way. By the time you get that down, there is a new update that changes it.

Radhika from Care2Cure Physical Therapy

Specialty:  Hospital

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

a physical therapy inpatient user

Pros

It interconnects well with multiple disciplines in a big hospital environment including physicians , nurses and rehab staff.

Cons

It is very time consuming to write physical therapy notes and not much room for free writing and comments.

Rahael from OT Kidz

Specialty:  Pediatrics

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Epic review

Pros

I love this program for its versatility in use for different disciplines. Used by nurses, doctors, and therapists alike.

Cons

This program does take a lot of learning and skill to use. It is best used once full training, which is necessary, is provided.

Kenneth from Medical Practice

Specialty:  Billing services

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

Excellent Value For Our Organization

Pros

EpicCare really helped us when we needed it most. When you need comprehensive, value driven organization this is the best!

Cons

Our team had some difficulty onboarding but this was quickly resolved with their excellent tech support team!

Alex from Arizona College of Nursing

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Epic EMR review!

Overall, Epic is the best EMR I've use to date and would love to see it used in more hospital settings.

Pros

I have seen both the business and user side of Epic. As a CNA, and nursing student, I have been using Epic for sometime. I love it. As someone who has also used other EMR services, I can say with confidence that Epic Systems is by far the easiest and most customizable. It does take time to navigate, but all EMR services do. Epic has great support, its easy to use, and has great customizable ability.

Cons

EpicCare EMR is pricey. A lot of hospitals don't use Epic for that exact reason. However, it is well worth the price.

Mary from FixleyHealthcare Consulting

Specialty:  Pediatrics

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Flexible Product

This is truly a great product and the customization is unlimited. I have worked with this software in several healthcare setting and was amazed how customized it was to the specific entity.

Pros

The programs were easy to use and the ability to integrate voice technology to make documentation easier

Cons

It took a while to learn but once you did, it had a tremendous power as a documentation system. I found it difficult to organize the miscellaneous records at times and especially in a large organization, it was difficult to find scanned documents.

DOROTHY from The Family Foot Care Group

Specialty:  Podiatry

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

VERY TIME CONSUMING

This is generally for government gathering of private information and healthcare statistics.There's so much time consumed by clicking in forwarding and pushing buttons that Patient care is compromised.

Pros

There is a great deal of information available in access to other hospital departmentsCan be carried outOnce you have masteredThe kinks in the system.

Cons

There is little benefit to patient care because time in front of the computerIs unusuallyDemanding.This is ideally suited for Government gathering of informationIn public health data.Is not primarily For improve patient care in fact the opposite occurs.

Mallory from Mallory Griffith, MA CCC-SLP

Specialty:  Speech therapy

Number of employees:  1 employee

Ease-of-use

Functionality

July 2018

Great product for medical charting!

I would love to use this program again! I wish my current setting used it.

Pros

I used this product for two years at a hospital setting. This product was great because it held provider accountable for finishing their notes prior to billing. It also allowed the option to create templates which can speed up the process of charting. This product is used across several hospital settings, so it was easy to share information with other providers. Seemed to be conducive to different types of providers as well.

Cons

Not a lot of complaints of this software. It does look a bit dated. I was not responsible for payment or accessing customer support, so I can't speak to those components.

Danit from Balance & Concussion Therapy Center

Specialty:  Physical therapy / rehab

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

July 2018

Epic? No, but still pretty good to use

Pros

Great interdisciplinary system - gives phone numbers for other providers, lets you know if someone else is using the patient's chart when you want to use it and gives you info so you can contact the person - nice to have the whole patient record in one place

Cons

there is a lot of redundancy, at least in the department that i'm in - we have to enter dx codes every time we see the patient even if we see them weekly for the same service.

Kayla from Kettering Health Network

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Overall, wonderful. Some improvements to be made but they are constantly improving for the customer

Pros

The ease of navigation between functions and the multiple ways to perform functions which allow for us to determine the best way for you

Cons

no true complaints that are devastating or frustrating with the software. minor complaints that could maybe be considered petty

MH from KP

Specialty:  Other specialty

Number of employees:  10,000+ employees

Ease-of-use

Functionality

July 2018

Limited functionality

Pros

It is good for managing the revenue cycle of due, co-pays, co-payer information and tracking the bills.

Cons

It is not as competitive in the market as other products. Behind the curve in catching up with the market needs and not pro-active.

Tamieka from Cincinnati Health Department

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

EPIC is one of the most popular EMR systems in Cincinnati.

Pros

EPIC is the system that the majority of hospitals and healthcare facilities use in our city. This is EXTREMELY beneficial because when we have patients that go to more than one site, the other site can access the patient's medical history and receive very important information. The electronic system allows for providers to communicate with each other without actually being on the phone or in person, and it allows for the providers to access records from multiple sites. This is very important for our organization because our providers serve patients at multiple locations.

Cons

This system has made communication easier for administration, providers, and other healthcare professionals so I have no complaints about EPIC.

Aaron from HonorHealth

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Epic was very easy in terms of functionality and overall use in regards to the system.

Overall functionality and use it easy and it provided a great experience in regards to charting and documentation

Pros

It was very easy to learn how to use. Not a steep learning curve. The flowsheets are easy to use and provide easy charting functionality. Overall this is the best EMR that i have used.

Cons

It takes a while for it to get tailored to the specific facility that you are in. When they first install it it is not specific to the facility and needs many updates.

Christopher from IBM

Specialty:  Radiology / imaging

Number of employees:  10,000+ employees

Ease-of-use

Functionality

July 2018

Epic System for Hospital

Pros

We used the system epic in our hospital and it was used for all departments. It was easy to train new employees and could track insurance and each visit on the system.

Cons

There weren't a lot of cons using this EMR system, it was great for the hospital. The one thing it lacked in was the slow customer service when issues did arise.


Displaying 1 - 20 of 97 reviews