--- title: "Epic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epic is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) / Epic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/alternatives/) # Epic User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 455 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 270 reviews (59%) - 4 stars: 132 reviews (29%) - 3 stars: 34 reviews (7%) - 2 stars: 7 reviews (2%) - 1 star: 12 reviews (3%) ### Most mentioned pros - It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. - I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. - Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. ### Most mentioned cons - Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. - My least favorite thing is all of the updates we constantly get on EPIC, the updates are worse in my opinion. - Epic was not very friendly when it comes to searching patient information, you have to give multiple identifiers to search for a patient. ## Epic customer reviews Showing reviews 1-25 of 455 (page 1). ### EPIC for your Medical needs! - Overall rating: 5/5 - Reviewer: Kerry G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. #### Cons I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. #### Reasons for switching to Epic Company made the switch merging with a large hospital group. --- ### EPIC has been a huge win for my office! - Overall rating: 4/5 - Reviewer: Taylor C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Epic takes patient care to the next level. It makes outside providers and practice notes easily accessible which allows you to give your patients the best possible care. Allows you to tailor templates, run reports, integrate medications, pharmacies, communicate within your practice- all in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can easily view medical notes and appointments from different doctors and facilities which is extremely important for patient care. Epic is so customizable, it fit any practice! #### Cons I honestly have no cons about Epic! And i have used multiple ehr systems over the years..Epic Is by far the most inclusive and customizable. #### Reasons for switching to Epic Needed an ehr system that was all inclusive and more customizable. Epic did that and so much more! --- ### Harder to learn but full of useful features - Overall rating: 5/5 - Reviewer: Shannon P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The integration of medical records from outside facilities that use the same software is the best part about epic. Patients many times go to other facilities and typically don’t bring those records with them. Being able to view outside labs, notes, and results at the click of a button is life saving. #### Cons Sometimes there are too many features. If there was a way to “opt out” of certain features it would help to declutter and focus. --- ### EPIC - with one-stop tactics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It enables multi-professional team operations and information sharing can be done in real time and you don't have to use just one program. You can send a message to a colleague, call a customer and not have to type in a number - the program itself enables the smooth operation of apps on your phone. All essential information is carried safely and reliably and you don't have to use just one application at work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. I don't know what the problem is when sometimes the menu covers the text field, so you can't see what to write in the text field and it's made it difficult to correct typos. I can't say if this is a general problem or just a bug in our system. I recommend that new employees be trained in the use of the system so that the nursing work itself runs on schedule, according to plan, so that practical nursing work runs smoothly and time is not wasted "fighting with the system". For the new user, retrieving information, recording information and multi-professional cooperation would run smoothly in a way that does not cause additional inconvenience to the client and nursing work can be done naturally, reliably and with professional skills, and the client would not have the impression that the nursing staff is not communicating, things are not progressing and the client can trust the person caring for them. #### Cons too many menus, finding the right information can be difficult, logging takes longer when you can't find a suitable option in the menus, and searching for a single item (the menu) is tedious and time-consuming. It would be good if there was a more structured logging form made specifically for our use. #### Reasons for switching to Epic Minulla ei ollut päätösvaltaa asiaan. Suuri yritys ja päätöksenteko kuuluu johtoryhmälle. --- ### Happy Epic User - Overall rating: 5/5 - Reviewer: Shirley T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has been a positive one. I personally enjoy Epic system more than the old system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients. #### Cons One thing I like least about Epic is the process with making changes and technical builds in Epic. The clinical and technical process can be quite time consuming. #### Reasons for switching to Epic It was the hospital's decision to make the switch. --- ### Epic for medical charting: easy to use but too many clicks - Overall rating: 3/5 - Reviewer: Meg C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Epic for medical chart documenting, medication and lab ordering, and communicating with patients. I have used Epic for the last 8 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Epic is easy to use; the patient messaging is similar to email; clearly laid out interface. #### Cons Too many clicks! Information is not as streamlined as it could be. Have to enter the same information multiple times. #### Reasons for switching to Epic I started working in a different hospital system. --- ### Epic pros and cons - Overall rating: 4/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall extremely user friendly compared to other EMR’s #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That you can have multiple patients charts open at one time. This enables you to go between patients charts easily. #### Cons It is not easy to find things that are not wrenched into your toolbar #### Reasons for switching to Epic Hospital switched EMR system for better records mgmt --- ### Great System - Overall rating: 4/5 - Reviewer: lakisha B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Epic is a great system. It basic and allows small personalization features. for user to be able to navigate he system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The functionality of the software. It is so user friendly and I like how you can navigate through charts. #### Cons Everything was great. I do not have any complaints about this software system. I like that it displays the full profile. #### Reasons for switching to Epic We wanted to upgrade our system to assist users and patients. --- ### EPIC IS OUT OF THIS WORLD :) - Overall rating: 5/5 - Reviewer: Sarah W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EPIC is AMAZING, I seriously love using it and think it has changed the medical game. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love epic and how easy it is to use, and you can customize your colors and the designs of your DAR report of patient's for the day. The Clinic practice moves so much easier with this software. #### Cons My least favorite thing is all of the updates we constantly get on EPIC, the updates are worse in my opinion. --- ### The way to go! - Overall rating: 5/5 - Reviewer: Rocky H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gold standard for EMR's! Easy to use and understand patient info, and very modular for custom use cases. #### Cons Training requires corporate sponsorship or having someone vouch for you, so new hires can't get training before starting in their roles. --- ### Organized info helps - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Long time using it with different medical providers; in general information is clear, easy access, once you get used to where main info is located, very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clinical information is very organized, you can access notes and records depending on its category, access is faster that way. #### Cons No negatives from my end, sometimes I would find the process of logging in a little delayed since it would always sends codes to your phone, it feels secure but double process. --- ### I LOVE EPIC - Overall rating: 5/5 - Reviewer: Adriana Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can always find exactly what im looking for when i need it and everything is easily accessible. The filters allow me to keep anything I do and don't want and i've just been able to make it my own! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the yearly upgrades that make it super easy to navigate patients' chart and information as needed. #### Cons I have not had any issues with Epic so far and have been using it for the last 9 years with every upgrade learning new options and shortcuts. --- ### Powerful and secure - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely capable software that's fast and secure. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High focus on productivity and workflow for everyone involved while maintaining data privacy. Tailored specifically to your role. Despite assisting with your job duties as much as possible, it takes up as little of your time as possible regarding data entry, information at a glance, etc. enabling you to focus more on your job. #### Cons Steep learning curve, does not work with multiple monitors, sometimes unclear if changes are saved --- ### Epic Systems Review - Overall rating: 4/5 - Reviewer: Jessieah M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful experience for me, no steep learning curve. The first time i was using this was at a hospital in 2021, and it depends really on how tech savvy one is, joined by proper training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Support across all platforms/departments & B2B is seamless. There is a ease of access for providers, making it easier to access patient records. Also within itself is a broad communication platform, which helps minimize overusing hospital resources such as a doubled order testing procedure for a patient. #### Cons Without proper training, Epic systems provide a steep learning curve not familiar with the technology. This includes features such as customizations, training modules, security features (often locked down by your supervisor) & other simple tasks. --- ### I love Epic - Overall rating: 5/5 - Reviewer: Haley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed it so much, It was a pleasure and peace of mind not having to learn a hard computer system. IT was so easy! loved it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, amazing learning video, I loved the way we sign off procedures, and that we can single sign in #### Cons There was not anything negative. This was my favorite system to use in healthcare. The most simple system yet --- ### EPIC is great - Overall rating: 5/5 - Reviewer: Rachael N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been amazing. I feel that it has been easy to pick up and really organized. I am able to get my documentation done and I feel good about it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Epic is easy to understand - I was able to pick it up really quickly and everything made sense. I love that it is easy to communicate with others and do quick documentation. The dot phrases are amazing. #### Cons It would be nice if there were maybe specific versions for easy profession maybe. I am not sure if that is possible, but there were a lot of things that didn't apply to me that just confuses the screen and makes it more busy. --- ### Epic remains Epic - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered As a chart reviewer, I appreciate Epic for its detailed patient data, seamless workflows and organized data layout. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of search, clear display of health information, their clean, intuitive, easy to navigate UI. #### Cons While Epic is highly customizable, this can also be a downside. Poorly implemented customizations sometimes lead to inefficiencies such as difficulty in filtering or organization or records. --- ### Good Experience - Overall rating: 4/5 - Reviewer: April C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I was satisfied and would recommend it's use. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked that it was customizable and easy to access records even from outside organizations. #### Cons It took time and there were so many options that it can be hard to learn all you need for true customizing. --- ### My EPIC experience - Overall rating: 5/5 - Reviewer: Brandon P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has been a great one. Being able to access PHI from Epic has been a reliable source. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Epic is having access to all PHI from a central industry used platform. #### Cons What I like least about Epic is because it holds so much PHI for each patient, navigating the epic user interface can be a bit confusing for first time users in finding information a provider or clinical staff may need. --- ### EPIC EHR review - Overall rating: 4/5 - Reviewer: Debra W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Lots of different settings which helps organize things and track your work #### Cons Sometimes can be too intuitive and have too many settings so that people aren't all using the software in the same way #### Reasons for switching to Epic company that owns our company switched too --- ### Positive experience - Overall rating: 4/5 - Reviewer: Carli N. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had an overall positive experience with Epic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Effectiveness and efficiency in helping complete scheduling jobs. #### Cons It was an older system but still got the job done. --- ### Epic MyChart with new AI assistant is helpful - Overall rating: 4/5 - Reviewer: Smruti D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very good. I am a detail oriented person and I enjoy the extent of coverage Epic provides. The learning curve can be steep and confusing to begin with for the same reason. The new addition of AI assistant is a very nice feature and helpful. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It is a widely adopted EHR system across many healthcare organizations within USA, so exchanging data becomes a little easier. #### Cons There is a lot going on in the Epic MyChart system. The learning curve can feel a bit steep and overwhelming in the beginning, until you get a hang of it in couple of months. --- ### Top of the line - Overall rating: 4/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Its all inclusive and used by most of the major hospitals in the area #### Cons It can be cumbersome at times and hard to manuever --- ### Health Grid - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using EPIC for the past 6 years. Without EPIC I would not be able to do my job effectively. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros You can do a deep dive of someone's medical history and see the bigger picture of what might be going on with someone's health by reviewing provider documentations and collaborating with the care team. #### Cons There are so many things in EPIC that I am unfamiliar with because I only use certain features. It's not always easy to find things if you don't use them all the time. --- ### Epic is Epic - Overall rating: 4/5 - Reviewer: Lauren B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Epic was quick to orient to. Easy to make personalized templates. Visually appealing. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros -Toggle through to *** to add documentation -View other therapist's schedules -Accessing referrals and client medical history -Adding personal templates #### Cons Hard to remember all of the .phrases to insert personalalized templates ## More reviews [Next reviews](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/?page=2) --- Epic Reviews, Pros and Cons - 2026 Software Advice