I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas. Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

What our practice is solving with Epic is the hunt for medical records and patient information. The switch has made it so we are more efficient with our patient care.

I like the ease of use. Everything is pretty self explanatory and using the software can cut down on time spent doing any one task. In our practice, we converted to share the EHR system with a local hospital and its practices, cutting down on any type of hunt for medical records

Yes, there is more than one way to do everything, but the process in which to get from point A to point B can be frustrating and long. A lot of clicking and doing things you may have already done before. If you know how to get around it, it can be easy, but those who struggle with technology might not find it as easy.

It’s not designed to help pts. It’s designed to maximize billing .

Care everywhere helps with looking at info from other institutions

The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of the treatment plans were incorrect so you have to place a ticket for everything. The training was poor so most people don’t know how to use it so you have to change everything . The problem list takes forever to clean up. There are alerts that go off constantly, many of which are incorrect. You can be in the middle of an order and an alert pops up. There are hundreds of canceled orders that aren’t really canceled . Same with overdue orders. I mean there is no way for a human to distinguish the important stuff from the noise . The inbasket is horrible to use because you can’t include your nurse or scheduler on the same message as your pt and because it’s flooded with messages. Your phone constantly goes off in the middle of the night with critical alerts even though a nocturnist is in the hospital and can actually address these issues. But you are the one being woken up. Unfortunately because epic has a monopoly and because hospital administrators who don’t have to use this make all the decisions, they chose this software because it maximizes billing . It is demoralizing .

My overall experience has been very good! I really enjoy using epic and have not really had any major problems with it! Any hiccups in the system can be handled by IT very quickly!

I really like the mobility of using the app. I would like to see the river system improved upon and expanded! Home health is a very large and important aspect of healthcare today, and a lot of clinicians are out in the field and need access to epic!

Sometimes I find that using epic on the computer in the office is daunting because of the many pages you have to search through!

They are constantly making unnecessary changes to the system. It makes usage difficult because you have to hunt for what you are looking for. They change things that just add additional clicks with no actual benefit to the change. It is very frustrating to get used to where something is located and then find it suddenly not there or to find the whole process of getting to what you need has changed. For example my telehealth visits are now listed as office visits and then you have to make 10 additional clicks to make it a televisit and then on you schedule you have to click 10 more steps to make it show as a televisit on you screen so you know if they are coming in or if you are supposed to be calling them. This constant change is VERY aggravating and unnecessary.

n/a

Easy access to all the patient's information.

At times the system would stall, or sometime document could not be printed.

Great tool, I love it!

I have worked with many EHR tools but this is the best one. It has great documentation.

I feel the backend Clarity database is not modeled in an organized away. Table and column names are not conventional.

Love it!

Great ehr tool a hospital should have. Love features and capabilities.

Resources are not available easily. You need to be associated with a organization using it in order to get it’s materials.

Overall, Epic is the best EMR I've use to date and would love to see it used in more hospital settings.

I have seen both the business and user side of Epic. As a CNA, and nursing student, I have been using Epic for sometime. I love it. As someone who has also used other EMR services, I can say with confidence that Epic Systems is by far the easiest and most customizable. It does take time to navigate, but all EMR services do. Epic has great support, its easy to use, and has great customizable ability.

EpicCare EMR is pricey. A lot of hospitals don't use Epic for that exact reason. However, it is well worth the price.

I had a good experience, everything is laid out and clear.

Its easy to navigate as a first time user. Training took literally one day.

uploading should be available for syngo and ambria though epic

Epic EMR makes charting easier. There is integration across health systems which allows for better continuity of care.

Epic allows you to customize patient charting. They use smart keys to be able to fill in regularly used items in charting. They help you put codes in for billing. EPIC is completely can be customized which is great for things like mental health intakes.

Some of the billing codes are confusing to use. For example billing for an in office injection has been a challenge with EPIC.

Easy to use, the care everywhere. Features is very important for patient care.

Dragon is not always accurate, with many dictation errors

Everything is fairly easy to find and utilize once you get there.

The slicer dicer program is pretty hard to understand.

we had very lttle training. 2 days and then went live, very little onsite support when we went live. its been 1.5 years still cannot navigate fully

I like the accessibility to care everywhere can see other docs notes, results, reports at the click on a button

once you start something you cannot undo it . Constantly making erroneous encounters

Exhausting. Worst system I’ve used for documenting notes and workflow.

Billing and coding. I believe this is why it was purchased

Takes forever to document a visit. Too many clicks. Hard stops. Too many ways to do tasks. Workflow is terrible.

Having used another EMR (in addition to paper charting), this is by far the best product out there. Navigating different clinical unit censuses and consult lists is simple (and you can customize what information is listed within these lists). Within the medical record, tabs make it easy to navigate between lab results, demographic information, and chart notes. It is quick and easy to do a chart review and, in fact, Epic denotes which notes are new since your last review of a patient's chart, so you don't have to spend time looking for new information. Flowsheets, templates, and free-text options make it easy to format information in the way that is appropriate for you or your department's practice. Flowsheets can also be tied to a particular note (and can be easily imported) so that you can see both from one screen. SmartTexts can also be created for phrases or data you use frequently so that you can utilize a shortcut rather than typing those things repeatedly. Reports can easily be created to pull data from patient lists and Epic does a great job customizing layouts that are best for your particular organization.

Best layout, easy to navigate, quick documentation

Epic is consistently working on new functionalities and layouts, and sometimes the implementation of new things with the EMR becomes laborious to relearn when there is little added benefit.

Overall- I think it helps me deliver safe care to my patients. This platform allows me to accurately chart and organize my day to best serve the population in my hospital.

It allows for safe medication administration- links the drug info. right there with the medication and allows for user friendly charting. Plenty of flowsheets to chose from. Information that isn't helpful can be completed or hidden. Integrates with our devices to pull in vital signs and information about the patient. Also allows for communication between the interdisciplinary team connecting each other through messaging and allowing for contact information. There are a few ways to get to the same spot and I find the navigators are helpful.

Some charting/flowsheets are a bit redundant. Also, sometimes when flowsheets or sections of charting are hidden- it can be hard to find specifically where to reactivate it. I think it takes a while to get the right custom EPIC for your institution in place so there are tons of upgrades and learning curves with new versions.

In general epicure EMR patient health information medical record system is a great tool to integrate into large hospital systems. Especially for streamlined and easy to use integration of an medical record system. In addition because it has been used broadly by many large healthcare systems many people are trained on how to use epic and in addition they are able to translate their knowledge of other electronic medical record systems to the use of EpicCare system

In general some of the pros about the software is that it is very easy to use and it is very accessible from anywhere as long as you have an account. In addition allows you to access your patients medical records from a secure browser and system from remote locations. In addition it’s very easy to explore specific patient information as needed for data purposes.

The things that I like least about the software are that you do have to go through extensive training to be permitted to utilize the system. Although I do understand from the perspective of integration of patient health information it’s very important that users are knowledgeable on how to properly use the system.

Epic has been a lovely product to use and makes my day-to-day job much easier than if I had to go through paper records. It is an efficient product and helps me get the patient info I need quickly and securely.

Epic is a secure way to access information from a patient's chart, whether that patient is currently admitted at the hospital or has previously been treated at your facility. The search within a specific patient's chart is robust and smart, populating results that may be related to the keyword you searched. Epic also allows you to access documents related to a patient from an outside hospital/institution. Epic's security features protect patient privacy from all ends.

Running Epic requires some setup, namely downloading a receiver to access the application. This additional step is not particularly difficult but does slow down the process of getting to Epic. I wish there was a desktop option for easy access to Epic.

It was bad enough before the so-called upgrade, but now it's just plain aggravating to use. This "upgrade" is totally senseless. There was absolutely no reason to change scheduling and "bookit" is a very unprofessional sounding name.

The ONLY thing I like about Epic is being able to prioritize the schedule by time or patient name.

Whoever writes these programs should be made to actually USE it for several weeks and see how THEY like it. It's way too easy to get stuck on a page because of an "error" we can't fix and the new "bookit" is making everything mush more difficult. Insurance information gets twisted and information often doesn't get sent to Caretracker.

Its frustrating at times to accomplish the smallest of tasks or messages. Though it is helpful and easy to communicate if properly used , it is an embarrassment to the creators and programmers whom I've met with personally and were embarrassed to admit they were some of the original creators of the software .

Its inclusive : people across most facilities can review results, messages, notes, appointments and fyi's it's gotten better at tracking errors when it comes to duplicate charts, appointees, or overall telling you when your wrong

Very slow, constantly glitching. It takes more clicks to achieve something that should only be done with one to two clicks. So many steps to complete any order , refill or scheduling process or anything else . Constant screen freezing resulting in black screens until the system has cough up with itself . The worst is that its constancy crashing , updating or just not working at all .

Overall, I like Epic and think that it makes ordering and charting things easy when you make them into pre-programmed lists.

I like that you are easily able to chart on patients, you can make preset templates for charting and can preset order sets, and you are able to do everything electronically, including connecting to the PACs system and requesting documentation from other companies. You are also able to switch between inpatient and outpatient settings easily. Dragon is very compatible with this system.

I dislike that the EPIC system can vary depending on different healthcare setups, and can cost a lot. Epic can also take a while to catch on to, depending on how well you know computers. Finally, it can sometimes be hard to find different patients and patient lists on the inpatient systems if your healthcare system is large.

Overall Epic is great and provides a full suite of tools for a healthcare organization.

I like how Epic has a full suite of good software for healthcare organizations. I would say most Epic tools are good and are not too complicated. Billing and coding can be done easily compared to other systems. The defer feature is a great feature that is missing in other rival software. This is especially useful for a biller who needs to ask providers questions before taking action.

Some of the biggest issues I have with Epic is that the interface looks a bit dated. There is also a lot of variation between how different users interact with Epic. I often had to talk to doctors and nurses in order to help them out. Unfortunately we were never able to help each other out because Epic worked completely differently for different users.

we are using epic to do referrals for the local hospital and to pull orders. and we use epic exact science to order our cologuards. but epic is just a messy emr!

We use Epic here for our Exact Lab orders, and we use the Epic software to login to local hospitals for referrals or records. We don't own this product, we are just users of this product. There is not really anything I like Most about this software

The least thing that is not likable about this software is how it ties everything into continuation. For instance is you need to print an xray report you have to print literally the entire record as it seems to always pick up where you left off, if you are seen on one day and come back in two weeks they just pick up where they left off so the notes are just confusing, what visit went with what. I don't like that at all about Epic