--- title: "Epic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epic is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) / Epic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/alternatives/) # Epic User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 456 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 270 reviews (59%) - 4 stars: 133 reviews (29%) - 3 stars: 34 reviews (7%) - 2 stars: 7 reviews (2%) - 1 star: 12 reviews (3%) ### Most mentioned pros - It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. - I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. - Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. ### Most mentioned cons - Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. - My least favorite thing is all of the updates we constantly get on EPIC, the updates are worse in my opinion. - Epic was not very friendly when it comes to searching patient information, you have to give multiple identifiers to search for a patient. ## Epic customer reviews Showing reviews 1-25 of 456 (page 1). ### EPIC for your Medical needs! - Overall rating: 5/5 - Reviewer: Kerry G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. #### Cons I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. #### Reasons for switching to Epic Company made the switch merging with a large hospital group. --- ### EPIC has been a huge win for my office! - Overall rating: 4/5 - Reviewer: Taylor C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Epic takes patient care to the next level. It makes outside providers and practice notes easily accessible which allows you to give your patients the best possible care. Allows you to tailor templates, run reports, integrate medications, pharmacies, communicate within your practice- all in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can easily view medical notes and appointments from different doctors and facilities which is extremely important for patient care. Epic is so customizable, it fit any practice! #### Cons I honestly have no cons about Epic! And i have used multiple ehr systems over the years..Epic Is by far the most inclusive and customizable. #### Reasons for switching to Epic Needed an ehr system that was all inclusive and more customizable. Epic did that and so much more! --- ### Harder to learn but full of useful features - Overall rating: 5/5 - Reviewer: Shannon P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The integration of medical records from outside facilities that use the same software is the best part about epic. Patients many times go to other facilities and typically don’t bring those records with them. Being able to view outside labs, notes, and results at the click of a button is life saving. #### Cons Sometimes there are too many features. If there was a way to “opt out” of certain features it would help to declutter and focus. --- ### EPIC - with one-stop tactics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It enables multi-professional team operations and information sharing can be done in real time and you don't have to use just one program. You can send a message to a colleague, call a customer and not have to type in a number - the program itself enables the smooth operation of apps on your phone. All essential information is carried safely and reliably and you don't have to use just one application at work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. I don't know what the problem is when sometimes the menu covers the text field, so you can't see what to write in the text field and it's made it difficult to correct typos. I can't say if this is a general problem or just a bug in our system. I recommend that new employees be trained in the use of the system so that the nursing work itself runs on schedule, according to plan, so that practical nursing work runs smoothly and time is not wasted "fighting with the system". For the new user, retrieving information, recording information and multi-professional cooperation would run smoothly in a way that does not cause additional inconvenience to the client and nursing work can be done naturally, reliably and with professional skills, and the client would not have the impression that the nursing staff is not communicating, things are not progressing and the client can trust the person caring for them. #### Cons too many menus, finding the right information can be difficult, logging takes longer when you can't find a suitable option in the menus, and searching for a single item (the menu) is tedious and time-consuming. It would be good if there was a more structured logging form made specifically for our use. #### Reasons for switching to Epic Minulla ei ollut päätösvaltaa asiaan. Suuri yritys ja päätöksenteko kuuluu johtoryhmälle. --- ### Happy Epic User - Overall rating: 5/5 - Reviewer: Shirley T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has been a positive one. I personally enjoy Epic system more than the old system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients. #### Cons One thing I like least about Epic is the process with making changes and technical builds in Epic. The clinical and technical process can be quite time consuming. #### Reasons for switching to Epic It was the hospital's decision to make the switch. --- ### Epic for medical charting: easy to use but too many clicks - Overall rating: 3/5 - Reviewer: Meg C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Epic for medical chart documenting, medication and lab ordering, and communicating with patients. I have used Epic for the last 8 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Epic is easy to use; the patient messaging is similar to email; clearly laid out interface. #### Cons Too many clicks! Information is not as streamlined as it could be. Have to enter the same information multiple times. #### Reasons for switching to Epic I started working in a different hospital system. --- ### Epic pros and cons - Overall rating: 4/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall extremely user friendly compared to other EMR’s #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That you can have multiple patients charts open at one time. This enables you to go between patients charts easily. #### Cons It is not easy to find things that are not wrenched into your toolbar #### Reasons for switching to Epic Hospital switched EMR system for better records mgmt --- ### Great System - Overall rating: 4/5 - Reviewer: lakisha B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Epic is a great system. It basic and allows small personalization features. for user to be able to navigate he system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The functionality of the software. It is so user friendly and I like how you can navigate through charts. #### Cons Everything was great. I do not have any complaints about this software system. I like that it displays the full profile. #### Reasons for switching to Epic We wanted to upgrade our system to assist users and patients. --- ### EPIC IS OUT OF THIS WORLD :) - Overall rating: 5/5 - Reviewer: Sarah W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EPIC is AMAZING, I seriously love using it and think it has changed the medical game. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love epic and how easy it is to use, and you can customize your colors and the designs of your DAR report of patient's for the day. The Clinic practice moves so much easier with this software. #### Cons My least favorite thing is all of the updates we constantly get on EPIC, the updates are worse in my opinion. --- ### Feature-Rich Platform - Overall rating: 4/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Epic is how it brings different aspects of clinic practice together in one system. It helps practice staff stay organized and makes day-to-day tasks easier to manage. #### Cons The system can feel a little complex at first, especially when getting familiar with the many features and customization options. --- ### Best EMR on the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a fan and overall, it is an amazing emr that supports everything a provider could want, it is so well streamlined and options are so customizable. It is the best emr I have ever worked with #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows me to address patient concerns, chart and chat with co workers, there is built in support systems, different levels of affordability. You can customize things to your liking. It has built in biling. #### Cons It can be overwhelming with all of the clicks and all of the access points for the same needs. The screen is very busy and there are alot of colors and screen shots. --- ### EPIC is the Best EMR IMO - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, EPIC is my favorite EMR. I have used AllScripts, WellSky, etc., in both my clinical and healthcare quality roles and found that EPIC was the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EPIC is probably the best EMR that I have used. I find the interfaces are intuitive. I do quality audits and I find that data I need to review is easy to locate in the EMR, it's location "makes sense." EPIC is probably the closest to a physical chart logistically for those of us who spent most of our career using paper charts. #### Cons The reporting side of EPIC is not as intuitive as the clincal/charting side. I'm a really good computer geek and I found that I had to reach out to support often when trying to build a report in EPIC. --- ### Epic is epic! - Overall rating: 4/5 - Reviewer: Crystal E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has honestly not been a bad one at all and even with the bugs I would still recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros epic is a decent system when it comes to taking notes, billing and also scheduling, epic is the way to go. #### Cons I do not like the system when it comes down to patient forms, and form customization. It can definitely improve in a few areas. --- ### EPIC ENABLES "EPIC" PATIENT CARE - Overall rating: 5/5 - Reviewer: Sarah N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EPIC has really helped me in my job in Home Health by allowing me to see real time patient information past and present so that we may provide timely care with necessary documentation. It cuts down on Medical Record Requests via fax, which can often times prevent healthcare while waiting for faxes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of finding patient information all in one place. I work in home health, and it helps us complete required face to face documentation and allows us to find correct dates and diagnosis on any hospitalized patients. #### Cons I would like to option to select more than one encounter or note at a time to print and merge together. --- ### Powerful and secure - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely capable software that's fast and secure. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High focus on productivity and workflow for everyone involved while maintaining data privacy. Tailored specifically to your role. Despite assisting with your job duties as much as possible, it takes up as little of your time as possible regarding data entry, information at a glance, etc. enabling you to focus more on your job. #### Cons Steep learning curve, does not work with multiple monitors, sometimes unclear if changes are saved --- ### Epic is Epic - Overall rating: 5/5 - Reviewer: Tiaria B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overal experience with Epic has been great. Just the system itself helps navigate through each department and all departments have different parts but is an all in one system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Epic is that it has so many integrations. I can share data between departments. #### Cons I have experienced any dislikes with Epic besides system updates, which can delay patient care when in critical moments, but they do have a solution to help with that, so none really. --- ### Epic Review from Hospital Administrator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience overall giving pinpoint information. I would recommend providers and health systems to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to use and honors patient privacy and confidentially. Also captures information of patients easily #### Cons Nothing to dislike about Epic. Epic intuitive and pretty straightforward. Not sure however if Epic has an AI function and is ready for the future. --- ### Epic Review - Overall rating: 5/5 - Reviewer: Hannah K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Epic has been the best EMR system I have every used during my career as a physical therapist. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to learn, quick for documentation, the ability to tab through items, lots of flexibility with the build. #### Cons Couldn't access unless actually at work using the office computers. Inability to document from home. --- ### Make your day Epic with Epic Software - Overall rating: 4/5 - Reviewer: Anne E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Epic allows the clients to see the entire overview of their medical information. The software helps eliminate gaps in preventative care and keeps track of information including immunizations and other pertinent information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros With epic our clients can receive the medical care they deserve at home because epic supports home based workflows, allowing us to run the software on a laptop or ipad. #### Cons There is nothing i dislike about the epic software. It is great. --- ### Epic is a very good choice - Overall rating: 5/5 - Reviewer: Sonia H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experience has been a very good one. I would recommend Epic as the pros definitely out weigh the cons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that I liked most was the ease of having the patients full chart at my finger tips and the ease of sending records. #### Cons The things that I liked least was if the site was down or that the internet was down. This would make thing very difficult. --- ### Positive experience - Overall rating: 4/5 - Reviewer: Carli N. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had an overall positive experience with Epic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Effectiveness and efficiency in helping complete scheduling jobs. #### Cons It was an older system but still got the job done. --- ### Epic MyChart with new AI assistant is helpful - Overall rating: 4/5 - Reviewer: Smruti D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very good. I am a detail oriented person and I enjoy the extent of coverage Epic provides. The learning curve can be steep and confusing to begin with for the same reason. The new addition of AI assistant is a very nice feature and helpful. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It is a widely adopted EHR system across many healthcare organizations within USA, so exchanging data becomes a little easier. #### Cons There is a lot going on in the Epic MyChart system. The learning curve can feel a bit steep and overwhelming in the beginning, until you get a hang of it in couple of months. --- ### Top of the line - Overall rating: 4/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Its all inclusive and used by most of the major hospitals in the area #### Cons It can be cumbersome at times and hard to manuever --- ### EPIC PSC REVIEW - Overall rating: 5/5 - Reviewer: Damaris M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EPIC is such a great EMR system to use. I am using it everyday for my job, and it's been a great experience this last month #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to work. I started using EPIC a month ago, and was able to pick up on it very fast. #### Cons No dislikes on EPIC! it's been super great and easy --- ### Epic Review - Overall rating: 5/5 - Reviewer: Scott C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a positive experience with Epic tracking revenue cycle KPIs for a large healthcare organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to access real-time clinical and financial data in one system. It is easy to navigate and find patient information. #### Cons It hard to track historical data if we are trying to trend denials. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/?page=2) --- Epic Reviews, Pros and Cons - 2026 Software Advice