--- title: "Epic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epic is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) / Epic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/alternatives/) # Epic User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 457 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 271 reviews (59%) - 4 stars: 133 reviews (29%) - 3 stars: 34 reviews (7%) - 2 stars: 7 reviews (2%) - 1 star: 12 reviews (3%) ### Most mentioned pros - I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. - It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. - Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. ### Most mentioned cons - Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. - My least favorite thing is all of the updates we constantly get on EPIC, the updates are worse in my opinion. - Epic was not very friendly when it comes to searching patient information, you have to give multiple identifiers to search for a patient. ## Epic customer reviews Showing reviews 1-25 of 457 (page 1). ### EPIC for your Medical needs! - Overall rating: 5/5 - Reviewer: Kerry G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. #### Cons I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. #### Reasons for switching to Epic Company made the switch merging with a large hospital group. --- ### EPIC - with one-stop tactics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It enables multi-professional team operations and information sharing can be done in real time and you don't have to use just one program. You can send a message to a colleague, call a customer and not have to type in a number - the program itself enables the smooth operation of apps on your phone. All essential information is carried safely and reliably and you don't have to use just one application at work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. I don't know what the problem is when sometimes the menu covers the text field, so you can't see what to write in the text field and it's made it difficult to correct typos. I can't say if this is a general problem or just a bug in our system. I recommend that new employees be trained in the use of the system so that the nursing work itself runs on schedule, according to plan, so that practical nursing work runs smoothly and time is not wasted "fighting with the system". For the new user, retrieving information, recording information and multi-professional cooperation would run smoothly in a way that does not cause additional inconvenience to the client and nursing work can be done naturally, reliably and with professional skills, and the client would not have the impression that the nursing staff is not communicating, things are not progressing and the client can trust the person caring for them. #### Cons too many menus, finding the right information can be difficult, logging takes longer when you can't find a suitable option in the menus, and searching for a single item (the menu) is tedious and time-consuming. It would be good if there was a more structured logging form made specifically for our use. #### Reasons for switching to Epic Minulla ei ollut päätösvaltaa asiaan. Suuri yritys ja päätöksenteko kuuluu johtoryhmälle. --- ### Harder to learn but full of useful features - Overall rating: 5/5 - Reviewer: Shannon P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The integration of medical records from outside facilities that use the same software is the best part about epic. Patients many times go to other facilities and typically don’t bring those records with them. Being able to view outside labs, notes, and results at the click of a button is life saving. #### Cons Sometimes there are too many features. If there was a way to “opt out” of certain features it would help to declutter and focus. --- ### Epic Is An Epic Adventure - Overall rating: 3/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I began using Epic in 2011 when the hospital I worked at first began the transition from paper charts to electronic ones. During the first year, there were many physicians who resigned from the hospital because they weren't willing to give the program time, however most other employees really liked Epic after getting used to it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using an electronic medical record program helped a lot with losing patient charts and other information, along with ease of documentation #### Cons The thing(s) I disliked about Epic was how hard it could be sometimes to find information on your patient, but mostly that the program would "go down" multiple times every week until all (or most) of the kinks were worked out. --- ### EPIC has been a huge win for my office! - Overall rating: 4/5 - Reviewer: Taylor C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Epic takes patient care to the next level. It makes outside providers and practice notes easily accessible which allows you to give your patients the best possible care. Allows you to tailor templates, run reports, integrate medications, pharmacies, communicate within your practice- all in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can easily view medical notes and appointments from different doctors and facilities which is extremely important for patient care. Epic is so customizable, it fit any practice! #### Cons I honestly have no cons about Epic! And i have used multiple ehr systems over the years..Epic Is by far the most inclusive and customizable. #### Reasons for switching to Epic Needed an ehr system that was all inclusive and more customizable. Epic did that and so much more! --- ### Happy Epic User - Overall rating: 5/5 - Reviewer: Shirley T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has been a positive one. I personally enjoy Epic system more than the old system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients. #### Cons One thing I like least about Epic is the process with making changes and technical builds in Epic. The clinical and technical process can be quite time consuming. #### Reasons for switching to Epic It was the hospital's decision to make the switch. --- ### Epic for medical charting: easy to use but too many clicks - Overall rating: 3/5 - Reviewer: Meg C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Epic for medical chart documenting, medication and lab ordering, and communicating with patients. I have used Epic for the last 8 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Epic is easy to use; the patient messaging is similar to email; clearly laid out interface. #### Cons Too many clicks! Information is not as streamlined as it could be. Have to enter the same information multiple times. #### Reasons for switching to Epic I started working in a different hospital system. --- ### Great System - Overall rating: 4/5 - Reviewer: lakisha B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Epic is a great system. It basic and allows small personalization features. for user to be able to navigate he system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The functionality of the software. It is so user friendly and I like how you can navigate through charts. #### Cons Everything was great. I do not have any complaints about this software system. I like that it displays the full profile. #### Reasons for switching to Epic We wanted to upgrade our system to assist users and patients. --- ### Great interface! User friendly! 100% Recommend! - Overall rating: 5/5 - Reviewer: Carlie R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally a good experience. Everything is very accessible. Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to. #### Cons At times it does seem to lag.And there are other times where it does not update automatically and sync with the office itself. --- ### Feature-Rich Platform - Overall rating: 4/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Epic is how it brings different aspects of clinic practice together in one system. It helps practice staff stay organized and makes day-to-day tasks easier to manage. #### Cons The system can feel a little complex at first, especially when getting familiar with the many features and customization options. --- ### Great medical record software - Overall rating: 5/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very user friendly and I love that it integrates with lots of sites. It’s the most commonly used EMR. Great customer support also. Great for billing payers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and I love that it integrates with lots of sites. It’s the most commonly used EMR. Great customer support also. Great for billing payers #### Cons I don’t think it’s compatible for all healthcare providers. I don’t think it can do oasis submissions. --- ### EPIC is the Best EMR IMO - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, EPIC is my favorite EMR. I have used AllScripts, WellSky, etc., in both my clinical and healthcare quality roles and found that EPIC was the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EPIC is probably the best EMR that I have used. I find the interfaces are intuitive. I do quality audits and I find that data I need to review is easy to locate in the EMR, it's location "makes sense." EPIC is probably the closest to a physical chart logistically for those of us who spent most of our career using paper charts. #### Cons The reporting side of EPIC is not as intuitive as the clincal/charting side. I'm a really good computer geek and I found that I had to reach out to support often when trying to build a report in EPIC. --- ### Epic is epic! - Overall rating: 4/5 - Reviewer: Crystal E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has honestly not been a bad one at all and even with the bugs I would still recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros epic is a decent system when it comes to taking notes, billing and also scheduling, epic is the way to go. #### Cons I do not like the system when it comes down to patient forms, and form customization. It can definitely improve in a few areas. --- ### Great system for medical professionals - Overall rating: 5/5 - Reviewer: Margo R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use EPIC in my job as a trauma data abstractor, so daily I am using this software. It holds all of the medical data I need and I can easily search for patients and the data I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very easy to search and find medical info I need for my job. There is precise diagnosis and notes from providers which helps me clarify and misunderstanding I may have. #### Cons It does crash and freeze a lot. When I pull up documents it does time out pretty quick which can be a pain for me. --- ### EPIC ENABLES "EPIC" PATIENT CARE - Overall rating: 5/5 - Reviewer: Sarah N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EPIC has really helped me in my job in Home Health by allowing me to see real time patient information past and present so that we may provide timely care with necessary documentation. It cuts down on Medical Record Requests via fax, which can often times prevent healthcare while waiting for faxes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of finding patient information all in one place. I work in home health, and it helps us complete required face to face documentation and allows us to find correct dates and diagnosis on any hospitalized patients. #### Cons I would like to option to select more than one encounter or note at a time to print and merge together. --- ### Powerful and secure - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely capable software that's fast and secure. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High focus on productivity and workflow for everyone involved while maintaining data privacy. Tailored specifically to your role. Despite assisting with your job duties as much as possible, it takes up as little of your time as possible regarding data entry, information at a glance, etc. enabling you to focus more on your job. #### Cons Steep learning curve, does not work with multiple monitors, sometimes unclear if changes are saved --- ### Epic Review from Hospital Administrator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience overall giving pinpoint information. I would recommend providers and health systems to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to use and honors patient privacy and confidentially. Also captures information of patients easily #### Cons Nothing to dislike about Epic. Epic intuitive and pretty straightforward. Not sure however if Epic has an AI function and is ready for the future. --- ### Big tool, deep pool - Overall rating: 5/5 - Reviewer: Kimberly A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Epic is big hospital beast, runs deep with all the tools but can drown you if you're not used to it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Charts load full, I can check vitals, meds, labs, all stitched tight. Messaging the team or sending orders don’t take ten steps. #### Cons Login is a maze, pages stack too long, and searching past records means scroll-scroll-click-click. Not for quick coffee‑break use. --- ### Good Experience - Overall rating: 4/5 - Reviewer: April C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I was satisfied and would recommend it's use. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked that it was customizable and easy to access records even from outside organizations. #### Cons It took time and there were so many options that it can be hard to learn all you need for true customizing. --- ### My EPIC experience - Overall rating: 5/5 - Reviewer: Brandon P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epic has been a great one. Being able to access PHI from Epic has been a reliable source. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Epic is having access to all PHI from a central industry used platform. #### Cons What I like least about Epic is because it holds so much PHI for each patient, navigating the epic user interface can be a bit confusing for first time users in finding information a provider or clinical staff may need. --- ### Well-designed EHR software - Overall rating: 4/5 - Reviewer: Sabrina Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Being able to customize vitals and testing results to highlight on the home page #### Cons The phone/tablet app lags more than expected. --- ### Meh........ - Overall rating: 3/5 - Reviewer: Joy S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had to use it while in medical school. Although I have used worse (Cerbo), I have used better (Elation). I wouldn't choose it if given the choice. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Neutral colors. Smart phrases that the user creates make for great shortcuts. #### Cons Multiple screens making it difficult to find things. It's like playing hide and seek, and not often successfully. --- ### Epic use!!! - Overall rating: 4/5 - Reviewer: Mary L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Centralized EHR improves care coordination and continuity. Streamlined data sharing across departments and systems.Customizable templates improve documentation speed. #### Cons Steep learning curve for clinicians and staff. Customization may be limited by institutional settings. Data entry burden can contribute to clinician burnout.Workflow disruptions common during go-live phase. --- ### Not the best or the worst - Overall rating: 3/5 - Reviewer: Kaosha T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I give it a fair experience. Because of how slow it is sometimes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how everything is so condensed. But at the same time you still have everything that you need. When something goes wrong it seems like they jump straight on the problem. #### Cons It’s soooo slow sometimes. I feel like it crashes when everyone is on at one time. --- ### Easy to navigate and versatile - Overall rating: 4/5 - Reviewer: Olivia E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the versatility of Epic and how many feature it has. I used it daily while working at the hospital and it was easy to navigate. #### Cons It felt a bit analog and outdated when I used it, but it was still functional. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/?page=2) --- Epic Reviews, Pros and Cons - 2026 Software Advice