--- title: "eTHOMAS Software Reviews, Demo & Pricing - 2026" description: "Review of eTHOMAS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/ethomas-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Family Practice Electronic Medical Records Software](https://www.softwareadvice.com/medical/family-practice-software-comparison/) / eTHOMAS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/ethomas-profile/reviews/) # eTHOMAS Review Custom quote Free trial 1 plan Wondering if eTHOMAS is right for your practice? Our Family Practice Electronic Medical Records Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview eTHOMAS 2.9 [(9)](https://www.softwareadvice.com/medical/ethomas-profile/reviews/) Pricing Pricing available upon request ### About eTHOMAS eTHOMAS, developed by Genius Solutions, is a comprehensive Total Health Office Management Automation System (THOMAS) and billing software solution tailored for medical practices. This system, with its deep roots in practice management, is specifically designed to streamline office operations and enhance the efficiency of medical practices across various specialties. At the heart of the eTHOMAS system lies its robust practice management functionality which seamlessly integrates diagnostics and billing procedures. This integration facilitates a smooth transfer of diagnostic and billing codes directly from the clinical interface to the practice management system. Such automation considerably simplifies workflow management and ensures accuracy and security in data handling, which is essential for maintaining HIPAA compliance. Integrated features also include multimedia attachments to patient files, such as images and insurance cards, comprehensive activity tracking for HIPAA compliance, and flexible scalability to accommodate a practice’s growth. eTHOMAS is engineered to optimize office efficiency not only through automated data management but also via personalized features. These in... clude customizable recall dates and codes, an easy system for tracking unapplied monies, and aesthetic personalizations like selectable color schemes. Additional tools within the system bolster office functionality, such as e-Prescribing, automated appointment reminders, and e-Statements, which integrate smoothly to promote a paperless office environment. The practicality of eTHOMAS extends through its operational flexibility. It supports various configurations, allowing practices to run the software on local servers or through hosted online options, according to their specific needs and resources. The system is also compatible with tablets, laptops, and standard office workstations, providing flexibility and mobility to healthcare providers. Notably, eTHOMAS's design incorporates almost four decades of practice management expertise held by Genius Solutions. This experience is reflected in the platform's depth and breadth, geared towards not just meeting the day-to-day requirements of medical offices but also optimizing revenue cycle processes. The commitment to making practice management an art—getting the practice paid efficiently and reliably—is a cornerstone of the eTHOMAS ethos. In addition to operational and management capabilities, eTHOMAS maintains a focus on security and compliance, with scalable reports for user activity and comprehensive security measures to ensure that patient information remains confidential and secure. In essence, eTHOMAS from Genius Solutions is a premier practice management tool designed to handle the complexities of modern medical practices while ensuring ease of use, compliance with legal standards, and streamlined operations that adapt to the unique needs of each practice. It stands as a testament to years of industry knowledge and a commitment to innovative, effective healthcare solutions. Wondering if eTHOMAS is right for your practice? Our Family Practice Electronic Medical Records Software selection experts can help you in 15 minutes or less. ## eTHOMAS User Interface ## Popular eTHOMAS Alternatives Main Product eTHOMAS 2.9 [(9)](https://www.softwareadvice.com/medical/ethomas-profile/reviews/) Ratings Breakdown - 3.0Ease of use - 3.0Value for money - 3.22Customer support - 2.83Functionality Pricing Available upon request Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(912)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [NueMD](https://www.softwareadvice.com/medical/nuesoft-nuemd-complete-profile/) 4.4 [(448)](https://www.softwareadvice.com/medical/nuesoft-nuemd-complete-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.86Value for money - 4.27Customer support - 4.22Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [75health](https://www.softwareadvice.com/medical/75health-profile/) 4.4 [(78)](https://www.softwareadvice.com/medical/75health-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.41Value for money - 4.28Customer support - 4.18Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Meddbase](https://www.softwareadvice.com/medical/meddbase-profile/) 3.8 [(5)](https://www.softwareadvice.com/medical/meddbase-profile/#reviews) Ratings Breakdown - 3.80Ease of use - 2.67Value for money - 4.20Customer support - 3.67Functionality Pricing Available upon request Get Price Alternative Product [Docta](https://www.softwareadvice.com/medical/docta-profile/) 5.0 [(8)](https://www.softwareadvice.com/medical/docta-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $149.00 per month Get Price ## eTHOMAS Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eTHOMAS Features - Popular features found in Family Practice Electronic Medical Records Coding Assistance Immunization & Allergy Tracking Lab Order Management Medication History Treatment Planning - More features of eTHOMAS Appointment Scheduling Charting Claims Management Compliance Tracking EDI EMR/EHR E-Prescribing For Family Medicine For Psychiatrists Inventory Management Lab Integration Medical Billing Medication Management Multi-Location Patient Records Management Patient Scheduling Physician Scheduling Practice Management Referral Tracking Reminders Scheduling Workflow Management ## eTHOMAS User Reviews ## eTHOMAS customer ratings - Overall rating: 2.9/5 - Total reviews: 9 ### Rating distribution - 5 stars: 1 reviews (11%) - 4 stars: 4 reviews (44%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (11%) - 1 star: 3 reviews (33%) ### Secondary ratings - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3.2/5 - Functionality: 2.8/5 --- ### Best system that I've used so far. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Easy to learn. Ease to create and change information and have multiple accounts on one system. #### Cons The ease of being able to delete anything in the system. The fact that you can only see who created the original. --- ### eThomas has some of the best Support Staff I have had the pleasure of working with! - Overall rating: 4/5 - Reviewer: Triniti S. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered User friendly interface, Streamlined billing processes, and Excellent customer support are only a few of the benefits of this program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is an extremely user friendly format for billing. With the Autopost function one no longer needs to individually post insurance payments to each patient; payments can be mass posted from any insurance with ERA availability. One can also use the validations function to directly transfer patient balances from auto post without having to go patient to patient after auto post functions are completed. eThomas staff are constantly updating the features, and even take feedback from users on what new functions to add or modify with each update. It is an all inclusive appointment, demographic, and billing program that can make medical billing an easy task for users and providers alike. #### Cons There are only minor details that are not yet perfected with this program. There is a slight lag in the system when there is an excess of users or data in any one system. At times one can end up working faster than the system and get stuck having to force close the program, or it will just get stuck in a frozen state. Alternately sometimes one can be working and the system can force close itself. This is not to say that this is not also a cause of what type of system one is running their program on. Appointments/ schedules are also only available for one user at a time. If someone else is accessing front desk functions, it is unavailable to another user until the first user is logged out of front desk user. --- ### is "Hate" too strong? Passionate dislike, worst program ever, wouldn't wish it on my enemies - Overall rating: 1/5 - Reviewer: Chelsea L. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I've found the help desk to be rude and incompetent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros My favorite part about this system is telling everyone how much I dislike it. #### Cons Everything. The primary function for me is billing - which is a disaster. 1) each procedure code is manually entered at every visit. No copy from previous days, no preset buttons for quick posting;2) posting payments is a mess, if a patient has 2 BCBS as primary and secondary, you have to search the policies for what patient ID matches the ERA because it's not available from the posting window. 3) the ledger is illegible and regularly gives 'credits' to the insurance company for an over-payment when that is absolutely not what happened 4) to correct any postings you have to delete everything and start over because you cannot simply correct anything. 5) in order to correct anything you have to 'un-allocate' payments to free them up for correction, 6) forget easily printing a patient receipt if you don't do it from the one and only window when the transaction happens. Again, you have to delete the data, enter it all in again and print from your only opportunity. 7) ABSOLUTELY NO WAY TO AUDIT. Other software systems allow me to look up an ERA or EFT by different methods: date of payment; payment number, payment amount. You cannot look up a payment at all. So, if I get a payment with multiple patients on the ERA, I can only see the payment as it appears for one patient. I cannot say, cross reference my payment listings on Trizetto to confirm by any other means that the payment was posted correctly, other than to look up each and every individual patient. I've run out of space --- ### Love!!! - Overall rating: 5/5 - Reviewer: Caitlyn S. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is by far my favorite, and easiest one to use and teach others to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love this software compared to so many others that are available. This software can be interfaced with many different EHR's which makes our job a lot easier with entering charges. --- ### Unless They have done alot of upgrading, not user Friendly - Overall rating: 4/5 - Reviewer: Pamela S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Anything other than scheduling was a huge learning curve. Ultimately, it just didn't do what we needed it to do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of creating digital patient files. Not much training needed to teach someone how to use the software. #### Cons We ended up not being able to use it for billing. We really needed a software that could be used for scheduling, billing and note taking #### Reasons for switching to eTHOMAS Needed an upgrade to keep up with an increasing paractice --- ### Medical biller - Overall rating: 1/5 - Reviewer: Bethany L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible, do not recommend!!!! It is an old system and the support staff do not care one bit about making sure the systems run correctly #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much. Its eary data entry...although at this point you shouldnt have to do that much data entry....not basically nothing.... #### Cons Oh where to start- If the copay differs from the eob ( a pt hits there ded or OOP) then the eobs either doesnt auto post or create a negative balance, take your pick on which nightmare you want because there incompetent staff will just reassure that thats how its done. They have this "awesome " function that if the pt make a payment ahead of time or pays for a future session it will create a "prepay" which later you have to add a payment to which then makes it look like the pt paid more and if you dont then it just sits on the t balance. If you manually post eobs there is no way to audit the check for accuracy. It posts to each pt not as a whole check, so you make a mistake on the amount...well good luck. They charge you for support, but thats a joke also. They will admit that something is an issue, say they will figure it out then follow up with, thats how the system is suppose to work. If you have a group, well thats fresh horrors- HAve to move a payment around? Well the system doesnt understand that the patient payment maybe moved and wow... your going to pay your provider 2, 3 4 times over!!!! And nothing connects!! you have to have a separate EMR so you have to manually put in all the claims, a separate Credit card processer which you have to separately put in all the pt payments, then of course a separate clearinghouse. I doubt they updated anything since the 1980's. --- ### Promises with no outcome - Overall rating: 1/5 - Reviewer: Tami P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I have been using Genius Solutions' eThomas program for over 10 years. We explored their EHR system and thought it might be a good addition to our practice: Oxford Recovery Center. However, what they promised was not at all what the system was. We told them the day after signing the contract when we discovered the discrepancies that we did not want to use their EHR. They said no problem and stated we would be credited the amount we gave as a downpayment. No work on their end was done. They have since refused to credit after multiple times of saying we would be credited. I would not recommend Genius Solutions, Inc to anyone! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros cheap, but you get what you pay for which is not quality service or product #### Cons You are given a lot of "will be updating next month...." but never happens. Just lots of lies --- ### Bought into this system - Overall rating: 2/5 - Reviewer: Jeremy R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros customer support was great...if you had a question, just call. #### Cons not user friendly. Glitches in the system. Ledger inconsistencies. --- ### Great for scheduling - Overall rating: 4/5 - Reviewer: Chris A. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3.5/5 #### Pros Scheduling module is simple and easy to use for our doctors and administrative personnel. #### Cons Overall look is very antiquated and does not resize well to current high-resolution monitors. --- Showing 1 - 9 of 9 Reviews [See All Reviews](https://www.softwareadvice.com/medical/ethomas-profile/reviews/) ## Other Top Recommended Family Practice Electronic Medical Records Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **230** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **205** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (912) Recently recommended **199** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (153) Recently recommended **172** times Stuck Between Options? 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