eVisit software


eVisit is a cloud-based, HIPAA-compliant electronic medical records (EMR) and telemedicine management solution designed for small and midsize medical practices. It caters to urgent care, primary care, pediatrics, mental-health clinics, pain management, surgery, obstetrics and gynecology specialities. eVisit allows users to track patient loyalty and revenue.

Primary features include medical charting, data collection, billing, reimbursement management, patient scheduling and mobile consultation. Other features include patient self-scheduling, HD video, screenshare, ePrescription, credit-card processing, insurance information records and email campaigns. It offers integration with Athenahealth, Cerner, Allscripts, Epic, NextGen, Practice Fusion, GE Healthcare, McKesson and eClinicalWorks.

eVisit is compatible with Windows, Linux and Mac OS. It offers mobile applications for Android and iOS devices. Support is offered via email, text and over phone. Other support options include online help desk, chat and a knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

23 Reviews of eVisit

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  • Matthew from HonorHealth

    Number of employees: 5,001-10,000 employees

    August 2018

    Easy and Intuitive to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love working with the eVisit team. They really take time to learn what needs I have for my clinical applications. They respond quickly to any questions I have. And they are just really fun to work with too.

    Pros

    The eVisit platform is so easy to use and is very reliable. There is always piece of mind know that I really never worry about it. It just works. My patients always have an easy time accessing eVisit as well. Overall eVisit is fantastic.

    Cons

    I can't think of anything negative about the software at this time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jarrod from Stopwatch Urgent Care Centers

    Number of employees: 11-50 employees

    May 2018

    A little overpriced but a good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    See above

    Pros

    Ease of use. Easy to learn and utilize when working correctly. Good customer support so far with only a few hiccups.

    Cons

    Sometimes patients can not hear us. I don't know if this is due to software malfunction or user error on the patient's part.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eVisit, eVisit

    June 2018

    Jarrod, Thank you for your thoughtful review! We are so thrilled to hear that you find our product easy to use. That in mind, we understand how frustrating it can be when you are not able to complete the basic functions to care for your patients. We are devoted to our customers' success, and would love to hear from you when you are experiencing these issues. We are happy to troubleshoot with you and with your patients to ensure you can offer that top notch care that your practice is known for! Please feel free to give us call and we would be happy to help! Carly

  • Amanda from Faith family medical

    May 2018

    Excellent. Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service department is very friendly and helpful. I also like how easy it is to create a schedule for appointments.

    Cons

    Sometimes patients can hear me or see me or vice versus and I don't know how to help them. I usually have to end up calling them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eVisit, eVisit

    June 2018

    Amanda, Thank you for taking the time to let us know how eVisit has worked for you. We love to work with you! We know it can be frustrating when your patients are having trouble seeing or hearing you and we want to help! Please do not hesitate to give our Technical Solutions Team a call when these issues arise, and we'd be happy to troubleshoot with you. Carly

  • Scott from Dr. Scott Maurer

    May 2018

    Excellent thoughtful design

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Notoriety, patient service

    Pros

    Great access for patients. I've done visits on patients who are at work, on vacation, even while riding home from work

    Cons

    Too confusing for the less "screen smart" patient. Would be much better if the app could run in any browser, not just chrome or firefox

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashley from Beach medical services

    May 2018

    App is almost useless, lots of glitches, not user friendlt

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HIPPA compliance

    Pros

    This program is HIPPA compliant, and evisit has friendly and quick customer support for any issues that arise.

    Cons

    You can not see your schedule unless you are in front if a computer, patients get kicked out if their appointments, not user friendly,

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Archiel from AMOMA, PLLC

    May 2018

    Great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use/ user friendly for less tech savvy clients. Great tech support for provider and patient

    Cons

    No EPCS feature. Does not have EMR feature. Cannot bill for "no-show" patients. Expensive for limited features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from Psychiatrist

    May 2018

    Great product, great customer service, easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is very each to use and set up. Patients find it very easy to use as well. Customer Service is very good.

    Cons

    There really isn't anything I don't like. Sometimes the system freezes but that is rare and most likely unrelated to eVisit themselves.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Excellent customer service, follow up, and response time. Easy to use on both ends

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to see patients from any location with wifi has added flexibility to my growing practice.

    Pros

    I'm very confident telling my patients that our office visit is HIPAA compliant and secure. Most of them have no trouble at all figuring out how to log in and use the platform. It's user friendly. I like that scheduling and billing is built in, and that patients can schedule themselves. I can also send treatment sheets, e-prescriptions, and attach other handouts as needed.

    Cons

    This is not a charting EMR. While it covers basic notes and you're able to create templates, I'm still looking to acquire another EMR (which means operating another computer during visits and having another patient portal for them to log into). There a few features that would be helpful; e.g. being able to schedule a patient myself, charge repeating fees and no-show fees (you can only charge them if THEY enter the visit). Seems to be some glitches with time zones.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jay from Nevada Family Psychiatry

    May 2018

    E-visit has addressed our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is pleasant to look at. The actual visit is nice and seems to work well.

    Cons

    My patients have had issues signing on and they seem to have to go through a history screen in order to log in for their visit and to reschedule there seem to be some issues. Not quite seamless yet but its early days.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Friendly staff, overall great platform on desktop and mobile.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    eVisit is easy to use. Great scheduling feature. Seems to be easy for patients to set up and use. Comprehensive user interface.

    Cons

    Difficulty setting up new providers/onboarding is slow. Needs to have more options than just "Deny" as a response to a text notifying of a patient requesting an eVisit. Should have the ability to make a call to the patient directly from the text message in order to be able to communicate to the patient that you are not immediately available, but can connect with them at "such-and-such" time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Diana from Houston Adult Psychiatry

    Number of employees: 11-50 employees

    May 2018

    eVisit enables us to establish convenient appointments and keep our patients under our care.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Offering eVisit to our patients who live farther away or who have trouble getting out of the house has enabled us to not only keep the patients but enables us to monitor them and keep them healthy.

    Pros

    Providers can connect anywhere and so can patients. In a society always on the move, eVisit can fit into our patients lifestyles making patient care and medication monitoring easy and painless.

    Cons

    Due to connectivity issues there are days that you cannot connect or calls are dropped. We have always wanted to be able to charge patient prior to the appointment like we do in office. We would also like a way to print a simple one page receipt.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dylan from Ahwatukee Family Medical Center

    May 2018

    It has been efficient in allow me to see patient throughout the nation for our weight loss program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use from the provider end. Let's me see patients around the nation without leaving my office.

    Cons

    Sometimes hard to use for patients and doesn't always connect well with the patient in regards to possible WiFi connection

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ja'Nitta from Marbury & Associates

    May 2018

    When it works its great to use...when it works.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's pretty easy to use. The visual setup is pleasing to the eye and makes it easy to navigate. However to cons are enough to make me reconsider my subscription.

    Cons

    The system glitches where the screen freeze. My clients only seem to be able to access the system 50% of the time. The cost for what I'm getting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thomas from Sazani Clinic

    Number of employees: 2-10 employees

    May 2018

    Excellent. More words so that this will go thru.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The theoretical ability to eliminate both physical offices and practice medicine from home.

    Pros

    It does the job I want it to do. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

    Cons

    The occasional bugs. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Svetlana from Medical Practice

    May 2018

    The biggest bang for the buck and good quality too.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and compatibility with various devices. Also, I like the fact that you can save and pint your notes for placement into the patient's chart. being able to type a Chat in the lower right corner is a cool feature too. It allows you to communicate with the patients that there are issues with volume or microphone for example.

    Cons

    If I call customer support, I often get someone who just impersonally takes down my number and records the problem - I do not get a feedback. However, in all fairness to the original eVisit folks who designed the platform - they were awesome and several of them were helping me out via their professional direct emails with my issues in the beginning and as Inwas getting started.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nicky from Child Neurology Solutions

    March 2018

    We have been subscribed to e-visit for a year . The initial set up for this software easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software was very easy to use and the initial set up was pretty straight forward. We mainly used this software for our legal cases.

    Cons

    Cancelling and doing a billing freeze for this software was a bit tedious . And the account manager that we originally worked with no longer worked there and no one contacted us to let us know that we would be assigned someone new. Compared to other telehealth software companies they were a lot pricier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nikki from Urgent care

    Specialty: Urgent care

    Number of employees: 51-200 employees

    March 2018

    Horrible support, customer service and only connects to patient 33% of the time.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Don't waste your money, is one of the cheaper platforms but not worth the headaches it gives the providers and patients.

    Pros

    Initial information obtained from patients is very detailed and gives the option to remove payment.

    Cons

    Video will only connect about 33% of the time or less, support never helps resolve any issues consistently says it is an internet issue. Worked with account manager to resolve issues and he provided horrible customer service, didn't respond to emails or help get issues resolved.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sarah from Alquwyiyah female college

    October 2017

    I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gina from Medicann

    October 2017

    It is easy software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How patient friendly it is and useful the software is quite self explanatory you create an account then see the doctor .

    Cons

    here's no denying that telemedicine is going to be an integral part of the future of healthcare in this country. Working in medicine nowadays, the ability to provide secure, reliable visits to patients remotely is critical. The hours I spent researching various methods, technologies, and full service companies all felt worth it when I discovered eVisit and their incredible team. From that first conversation and in every call, text, email, and video chat since, I've felt like every member of the eVisit team truly cared about my practice and my patients. They have worked closely with me along the way to ensure my launch was successful and that I'm continuing to drive more utilization with my clientel to meet the goals I had with respect to telemedicine. After being with the company for several months now, I'm still continually impressed by how user friendly eVisit is. If there is ever an issue that pops up, they are eager to help our patients out. Further, they have not only asked, but are actually interested in hearing my feedback about product improvements. I'm so glad I found eVisit when I did and know I made the right choice to work with such a fabulous company!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Center For Dermatology & Plastic Surgery

    March 2017

    Simple-Incredibly User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    eVisit customer service and IT support are great. I appreciate how responsive and quick they are at answering my questions and ensuring our success with their platform. Integration with my practice's EMR was seamless, which was one of our big concerns. Very easy for the patient to see availability and to schedule an appointment. My patients' feedback has been very positive as well. Even patients who are far from "tech savvy" have told me they were able to have someone from eVisit support guide them thru the set-up process. Only occasional hiccups have been on the patients' end (i.e. not having internet connection or camera etc.). I have not encountered any problems with sending prescriptions or tailoring my calendar/availability. I was once apprehensive and even a little skeptical when I was asked to research telemedicine options by my employers for a large dermatology practice but eVisit has made the integration simple.

    Review Source: Capterra
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