eVisit is a cloud-based, HIPAA-compliant electronic medical records (EMR) and telemedicine management solution designed for small and midsize medical practices. It caters to urgent care, primary care, pediatrics, mental-health clinics, pain management, surgery, obstetrics and gynecology specialities. eVisit allows users to track patient loyalty and revenue.

Primary features include medical charting, data collection, billing, reimbursement management, patient scheduling and mobile consultation. Other features include patient self-scheduling, HD video, screenshare, ePrescription, credit-card processing, insurance information records and email campaigns. It offers integration with Athenahealth, Cerner, Allscripts, Epic, NextGen, Practice Fusion, GE Healthcare, McKesson and eClinicalWorks.

eVisit is compatible with Windows, Linux and Mac OS. It offers mobile applications for Android and iOS devices. Support is offered via email, text and over phone. Other support options include online help desk, chat and a knowledge base.

Patient scheduling
Patient scheduling
Patient scheduling
Payment collection
Payment collection
Waiting-room management
Waiting-room management
Mobile app
Mobile app

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



25 Reviews of eVisit

Overall rating

3.5 / 5 stars

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Diana from Strategic Mental Health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Awful Service and Connection!

There are NO benefits for our business using eVisit. They are incapable of solving their own technical issues so they blame the clients and their patients. When giving notice to end our contract they still chose to charge our business, even after agreeing and providing written proof that they would not. eVisit was not capable of caring for their clients needs and would prefer to push blame back on them to make a profit. Numerous times we reached out for not only technical support but to customer support and towards the end found out that our assigned eVisit personal was no longer employed but we were never notified of this. eVisit signed our contract and then chose to ignore us when we needed help. Because of so many different dysfunctional situations in their cooperate office and inability to provide the services of our contract, we chose to look for a new platform that functions and provides services as they say they would.

Pros

There wasn’t much to like. The software had many flaws. Lag in video and sound together. Sound would cut out and or then video would cut out or freeze. Made it very difficult to provide services to patients.

Cons

There are so many cons to this app. First and foremost is the quality. Everything ran very slow. The video and sound would cut out all the time during each session. Nothing the provider nor the customer would do would help to restore it to better settings. When contacting support for the issue they would be very hard to reach and or had trouble figuring it out on their end. So then they would turn around and blame the provider and patients internet service or LTE connection. The majority of the time patients had to be rescheduled or called by phone and we were then unable to charge for the visit.

Josephine from Medical Practice

Specialty:  Pediatrics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Terrible company and plattform

I contracted evisit for my practice. You can say I worked for them for 2 years. Platform never works not even adequately, calls get dropped, image is pixelated. They down right lie to you and do not deliver. I asked who the CEO was and if I could chat with him and an employee, there is such turnaround, said “we can not give out that information” Unprofessional. Left several messages for the CEO to voice some concerns and NEVER had the professional curtesy of a call back. Terrible company, mediocre platform

Pros

Nothing. The plattform and company are unprofessional. Sounds good when they pitch it to you and use their marketing skills, but that is about all.

Cons

The plattform does NOT work, image is always pixelated, image freezes, sound and calls drop. No it is not my equipment or the computers or phones of every patient.

Matthew from HonorHealth

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy and Intuitive to use

I love working with the eVisit team. They really take time to learn what needs I have for my clinical applications. They respond quickly to any questions I have. And they are just really fun to work with too.

Pros

The eVisit platform is so easy to use and is very reliable. There is always piece of mind know that I really never worry about it. It just works. My patients always have an easy time accessing eVisit as well. Overall eVisit is fantastic.

Cons

I can't think of anything negative about the software at this time.

Jarrod from Stopwatch Urgent Care Centers

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

A little overpriced but a good product

See above

Pros

Ease of use. Easy to learn and utilize when working correctly. Good customer support so far with only a few hiccups.

Cons

Sometimes patients can not hear us. I don't know if this is due to software malfunction or user error on the patient's part.

Response: eVisit, eVisit

June 2018

Jarrod, Thank you for your thoughtful review! We are so thrilled to hear that you find our product easy to use. That in mind, we understand how frustrating it can be when you are not able to complete the basic functions to care for your patients. We are devoted to our customers' success, and would love to hear from you when you are experiencing these issues. We are happy to troubleshoot with you and with your patients to ensure you can offer that top notch care that your practice is known for! Please feel free to give us call and we would be happy to help! Carly

Amanda from Faith family medical

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent. Easy to use.

Pros

The customer service department is very friendly and helpful. I also like how easy it is to create a schedule for appointments.

Cons

Sometimes patients can hear me or see me or vice versus and I don't know how to help them. I usually have to end up calling them.

Response: eVisit, eVisit

June 2018

Amanda, Thank you for taking the time to let us know how eVisit has worked for you. We love to work with you! We know it can be frustrating when your patients are having trouble seeing or hearing you and we want to help! Please do not hesitate to give our Technical Solutions Team a call when these issues arise, and we'd be happy to troubleshoot with you. Carly

Scott from Dr. Scott Maurer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent thoughtful design

Notoriety, patient service

Pros

Great access for patients. I've done visits on patients who are at work, on vacation, even while riding home from work

Cons

Too confusing for the less "screen smart" patient. Would be much better if the app could run in any browser, not just chrome or firefox

Ashley from Beach medical services

Ease-of-use

Value for money

Customer support

Functionality

May 2018

App is almost useless, lots of glitches, not user friendlt

HIPPA compliance

Pros

This program is HIPPA compliant, and evisit has friendly and quick customer support for any issues that arise.

Cons

You can not see your schedule unless you are in front if a computer, patients get kicked out if their appointments, not user friendly,

Archiel from AMOMA, PLLC

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great customer service!

Pros

Ease of use/ user friendly for less tech savvy clients. Great tech support for provider and patient

Cons

No EPCS feature. Does not have EMR feature. Cannot bill for "no-show" patients. Expensive for limited features.

Rebecca from Psychiatrist

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great product, great customer service, easy to use.

Pros

This product is very each to use and set up. Patients find it very easy to use as well. Customer Service is very good.

Cons

There really isn't anything I don't like. Sometimes the system freezes but that is rare and most likely unrelated to eVisit themselves.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent customer service, follow up, and response time. Easy to use on both ends

Being able to see patients from any location with wifi has added flexibility to my growing practice.

Pros

I'm very confident telling my patients that our office visit is HIPAA compliant and secure. Most of them have no trouble at all figuring out how to log in and use the platform. It's user friendly. I like that scheduling and billing is built in, and that patients can schedule themselves. I can also send treatment sheets, e-prescriptions, and attach other handouts as needed.

Cons

This is not a charting EMR. While it covers basic notes and you're able to create templates, I'm still looking to acquire another EMR (which means operating another computer during visits and having another patient portal for them to log into). There a few features that would be helpful; e.g. being able to schedule a patient myself, charge repeating fees and no-show fees (you can only charge them if THEY enter the visit). Seems to be some glitches with time zones.

Jay from Nevada Family Psychiatry

Ease-of-use

Value for money

Customer support

Functionality

May 2018

E-visit has addressed our needs

Pros

The interface is pleasant to look at. The actual visit is nice and seems to work well.

Cons

My patients have had issues signing on and they seem to have to go through a history screen in order to log in for their visit and to reschedule there seem to be some issues. Not quite seamless yet but its early days.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Friendly staff, overall great platform on desktop and mobile.

Pros

eVisit is easy to use. Great scheduling feature. Seems to be easy for patients to set up and use. Comprehensive user interface.

Cons

Difficulty setting up new providers/onboarding is slow. Needs to have more options than just "Deny" as a response to a text notifying of a patient requesting an eVisit. Should have the ability to make a call to the patient directly from the text message in order to be able to communicate to the patient that you are not immediately available, but can connect with them at "such-and-such" time.

Diana from Houston Adult Psychiatry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

eVisit enables us to establish convenient appointments and keep our patients under our care.

Offering eVisit to our patients who live farther away or who have trouble getting out of the house has enabled us to not only keep the patients but enables us to monitor them and keep them healthy.

Pros

Providers can connect anywhere and so can patients. In a society always on the move, eVisit can fit into our patients lifestyles making patient care and medication monitoring easy and painless.

Cons

Due to connectivity issues there are days that you cannot connect or calls are dropped. We have always wanted to be able to charge patient prior to the appointment like we do in office. We would also like a way to print a simple one page receipt.

Dylan from Ahwatukee Family Medical Center

Ease-of-use

Value for money

Customer support

Functionality

May 2018

It has been efficient in allow me to see patient throughout the nation for our weight loss program

Pros

Easy to use from the provider end. Let's me see patients around the nation without leaving my office.

Cons

Sometimes hard to use for patients and doesn't always connect well with the patient in regards to possible WiFi connection

Ja'Nitta from Marbury & Associates

Ease-of-use

Value for money

Customer support

Functionality

May 2018

When it works its great to use...when it works.

Pros

It's pretty easy to use. The visual setup is pleasing to the eye and makes it easy to navigate. However to cons are enough to make me reconsider my subscription.

Cons

The system glitches where the screen freeze. My clients only seem to be able to access the system 50% of the time. The cost for what I'm getting.

Thomas from Sazani Clinic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent. More words so that this will go thru.

The theoretical ability to eliminate both physical offices and practice medicine from home.

Pros

It does the job I want it to do. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Cons

The occasional bugs. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Svetlana from Medical Practice

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The biggest bang for the buck and good quality too.

Pros

Ease of use and compatibility with various devices. Also, I like the fact that you can save and pint your notes for placement into the patient's chart. being able to type a Chat in the lower right corner is a cool feature too. It allows you to communicate with the patients that there are issues with volume or microphone for example.

Cons

If I call customer support, I often get someone who just impersonally takes down my number and records the problem - I do not get a feedback. However, in all fairness to the original eVisit folks who designed the platform - they were awesome and several of them were helping me out via their professional direct emails with my issues in the beginning and as Inwas getting started.

Nicky from Child Neurology Solutions

Ease-of-use

Value for money

Customer support

Functionality

March 2018

We have been subscribed to e-visit for a year . The initial set up for this software easy.

Pros

This software was very easy to use and the initial set up was pretty straight forward. We mainly used this software for our legal cases.

Cons

Cancelling and doing a billing freeze for this software was a bit tedious . And the account manager that we originally worked with no longer worked there and no one contacted us to let us know that we would be assigned someone new. Compared to other telehealth software companies they were a lot pricier.

Nikki from Urgent care

Specialty:  Urgent care

Number of employees:  51-200 employees

Ease-of-use

Functionality

March 2018

Horrible support, customer service and only connects to patient 33% of the time.

Don't waste your money, is one of the cheaper platforms but not worth the headaches it gives the providers and patients.

Pros

Initial information obtained from patients is very detailed and gives the option to remove payment.

Cons

Video will only connect about 33% of the time or less, support never helps resolve any issues consistently says it is an internet issue. Worked with account manager to resolve issues and he provided horrible customer service, didn't respond to emails or help get issues resolved.

Sarah from Alquwyiyah female college

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd

Pros

eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.


Displaying 1 - 20 of 25 reviews