Experity

RATING:

4.30

(208)

About Experity

Experity is a electronic medical records (EMR), practice management (PM), and medical billing software solution purpose-built for urgent care providers of all sizes and specialties including occupational medicine, pediatrics, and hybrid primary care. Experity’s EMR/PM is desktop and mobile-compatible, scalable, and provides complete clinical workflow and charting solutions from patient registration through discharge. Minimal-click charting allows providers to focus more time on direct patient interaction, and same-time documentation enables more than one user to access patient charts simultaneously. Platform features include built-in payer guidelines, real-time insurance verification, custom common procedure quick-pick lists and one-click discharge plans, auto-popul...
EMR - Face Sheet
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Experity Reviews

Overall Rating

4.30

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 208 reviews

Barbara

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2018

Connecting Transworld ISSUE

The ISSUE of not getting child connected to guarantor to have balances transferred to Transworld Systems Bad Debt---to get the bad debt taken care of I have countless balances ON HOLD because of this ISSUE need it taken care of.

Pros

To me DocuTap is user friendly. You can click to fill in other areas such as address, phone #s

Cons

DocuTap is having trouble connecting child with guarantor in order for us to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved I have a lot of children's balances ON HOLD because of this issue, it is very frustrating waiting on this issue being done.

Tina

Company size: 51-200 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

December 2018

OCCUPATIONAL MEDICINE C+

I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Pros

The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Cons

Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

Syed Waseem

Verified reviewer

Company size: 51-200 employees

Industry: Medical Practice

Review Source: GetApp 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

June 2022

Nonflexible Billing and Charge Entry

Not great. Very basic software for very basic tasks. If you are an experienced biller who has grip on billing cycle and know how things work this is not for you. Its only good for a new user who just started in this field and only know how to do things Experity's way.

Pros

It barely passes as an EHR. Just enough functionality to work the basic tasks of Billing and Coding. Nothing special to like here or count as pros.

Cons

Very non flexible. Payment Posting is a mess. There are no navigational features to move between different functions of the Software. Trackability of things is the second major issue. Keeping track of payments, charges, or patient balance is very hectic. Database wise its also not up to par, you cant see any historical data within the software. every thing needs a report to be extracted. if you want to see charges between two dates, you need a report, if you want to see payment between two dates you need a report, if you want to see patient visits between two dates you need a report.

Reasons for switching to Experity

To regret

Gail

Industry: Hospital & Health Care

Time used: More than 2 years

EASE OF USE

4.5

CUSTOMER SUPPORT

4.5

FUNCTIONALITY

4

September 2016

DocuTAP makes getting charges out quick and accurate.

Pros

The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle. DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.

Cons

The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing. Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.

Christine

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2019

EMR FOR URGENT CARE

Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.

Pros

This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner

Cons

it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.

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