Experity
Experity
About Experity

Other Top Recommended Medical Software
Showing 1 - 5 of 208 reviews
Barbara
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2018
Connecting Transworld ISSUE
The ISSUE of not getting child connected to guarantor to have balances transferred to Transworld Systems Bad Debt---to get the bad debt taken care of I have countless balances ON HOLD because of this ISSUE need it taken care of.
Pros
To me DocuTap is user friendly. You can click to fill in other areas such as address, phone #s
Cons
DocuTap is having trouble connecting child with guarantor in order for us to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved I have a lot of children's balances ON HOLD because of this issue, it is very frustrating waiting on this issue being done.
Tina
Company size: 51-200 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
December 2018
OCCUPATIONAL MEDICINE C+
I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.
Pros
The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!
Cons
Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.
Syed Waseem
Verified reviewer
Company size: 51-200 employees
Industry: Medical Practice
Review Source: GetApp
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
June 2022
Nonflexible Billing and Charge Entry
Not great. Very basic software for very basic tasks. If you are an experienced biller who has grip on billing cycle and know how things work this is not for you. Its only good for a new user who just started in this field and only know how to do things Experity's way.
Pros
It barely passes as an EHR. Just enough functionality to work the basic tasks of Billing and Coding. Nothing special to like here or count as pros.
Cons
Very non flexible. Payment Posting is a mess. There are no navigational features to move between different functions of the Software. Trackability of things is the second major issue. Keeping track of payments, charges, or patient balance is very hectic. Database wise its also not up to par, you cant see any historical data within the software. every thing needs a report to be extracted. if you want to see charges between two dates, you need a report, if you want to see payment between two dates you need a report, if you want to see patient visits between two dates you need a report.
Reasons for switching to Experity
To regret
Gail
Industry: Hospital & Health Care
Time used: More than 2 years
EASE OF USE
4.5
CUSTOMER SUPPORT
4.5
FUNCTIONALITY
4
September 2016
DocuTAP makes getting charges out quick and accurate.
Pros
The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle. DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.
Cons
The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing. Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.
Christine
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
January 2019
EMR FOR URGENT CARE
Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.
Pros
This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner
Cons
it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.