Eye Cloud Pro has been listening and responding to consumer feedback and industry overall requirements. I like that the system keeps a confirmation that prescriptions were released to patients. Even though I don't use some of the features that are newly available (two way texting) I see that it is available because others have requested it so I feel like the company is responsive. My needs may change in the future since my colleagues are requesting this so it's nice to know that the company is not stagnant.

Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive. Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor.

It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually. Reports are many and detailed but would like one that gives the true net since so much is written off due to third party.

I am very happy with ECP. I always tell my colleagues about ECP and how user friendly it is. I rate everything in totality an 8.5/10

1. Simplistic to use with a gradual learning curve. 2. Although there is no app, it's accessible from Mobile devices 3. Good support. The few times there is an issue the tech support is on it quickly 4. Clean, professional look that is completely customizable. 5. Reliable. In over a year the system has been down less than 10min.

1. Takes a long time to implement changes. 2. Contact lenses are not up to date and need to be entered by the office manually. 3. Contact lens parameters are not input into the system. You can enter CLS Rx's that are not offered which means you have to look online or at a TQ to verify the CLS parameters before finalizing an Rx.

Terrible

There is absolutely nothing that I would recommend about this product.

The ehr is very poor done needs way to many clicks and is very hard to use. Customer service is terrible and I would not recommend.

excellent, [SENSITIVE CONTENT] with ECP is soo helpful. He answers all of my questions very quickly and sends graphics to explain.

I love that it sends appointment reminders by email, text and phone, it has a time clock for employees, I have all my inventory integrated with EHR, I can easily run all kinds of reports.

I wish ECP would integrate with Weave so we can have automatic patient based for our phones

Integration to Eye Cloud Pro from our previous software was pretty seamless. Everyone was very helpful and continue to be when we have questions.

The ability to log into Eye cloud Pro from a location other than the office is very convenient.

Unfortunately, when there are internet issues, our systems are down. The ability to modify patient statements would be a plus.