--- title: "Eye Cloud Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Eye Cloud Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Eye Cloud Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/eye-cloud-pro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Optometry Software](https://www.softwareadvice.com/medical/optometry-software-comparison/) / [Eye Cloud Pro](https://www.softwareadvice.com/medical/eye-cloud-pro-profile/) / Eye Cloud Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/eye-cloud-pro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/eye-cloud-pro-profile/alternatives/) # Eye Cloud Pro User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 15 reviews (79%) - 4 stars: 0 reviews (0%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (16%) ## Eye Cloud Pro customer reviews Showing reviews 1-19 of 19 (page 1). ### EyeCloudPro is hard to beat. - Overall rating: 5/5 - Reviewer: carl j. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I've worked with most Optometry office management systems and I find EyeCloud the easiest to use (and it happens to be very price competitive). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I initially was concerned about a cloud based office management system, but I quickly learned that this system worked much better than all the server based systems I had used before. #### Cons Some competitors EHR sections are more robust. #### Reasons for switching to Eye Cloud Pro This switch was related to company transitions, but I've also used other systems. --- ### Easy to learn, easy to use - Overall rating: 5/5 - Reviewer: Rischel Y. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Eye Cloud Pro has been listening and responding to consumer feedback and industry overall requirements. I like that the system keeps a confirmation that prescriptions were released to patients. Even though I don't use some of the features that are newly available (two way texting) I see that it is available because others have requested it so I feel like the company is responsive. My needs may change in the future since my colleagues are requesting this so it's nice to know that the company is not stagnant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive. Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor. #### Cons It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually. Reports are many and detailed but would like one that gives the true net since so much is written off due to third party. #### Reasons for choosing Eye Cloud Pro Smaller company was easy to get ahold of/and speak with representatives. They purchased Practice Director so I felt like they would understand handling migration. The system looked simpler to use and navigate than others even knowing that it did not integrate with VSP. The price was right. #### Reasons for switching to Eye Cloud Pro I did not like Practice Director at all. I'm glad it ended and had to make a switch. --- ### Decent product, but bad service and hidden fees - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Generally, the EHR is relatively easy once it's set up. This is the only patient management system we have used though, so I have nothing to compare. I know I did prefer to file insurance claims directly to the companies (via their portal) if possible, to save money and effort. The problem the unspoken stuff. You have to use their processing service (at the time it was called FullSteam) because "it's integrated." If you do not use this service (we don't run cards on the computer, we have an exterior machine), it's $200/mo which is crazy scammy. Also, when the doctor retired, we went through MONTHS of effort just trying to cancel. They first told me they couldn't cancel b/c I put my name on the form. Then they told me they couldn't take the 2nd one b/c they had heard the doctor had died, and so now they have to see a transfer of ownership. That's right folks. If your doctor dies, they will MAKE you send in a transfer of ownership, so they can redraft an agreement with the new owner, JUST to "offboard." We aren't even paying for the information to be retained because the office is CLOSING! Also, if you want to keep it for "Read-Only Access," it's still $150.00/month or if you want your patient information downloaded, they charge $150/hour to do this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of the system once it was a setup was nice. I found that filing insurance directly through insurance websites was easier than trying to deal with their complicated filing system and trizetto. #### Cons The setup for the program is QUITE involved, and takes a lot of time. As the person who set up the program with the ECP people, I was lucky enough to be the only one who really knew how to use the program, which meant endless questions. #### Reasons for choosing Eye Cloud Pro I don't know it was a long time ago like 7 years --- ### Great EHR for the price! - Overall rating: 5/5 - Reviewer: Christopher T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am very happy with ECP. I always tell my colleagues about ECP and how user friendly it is. I rate everything in totality an 8.5/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Simplistic to use with a gradual learning curve. 2. Although there is no app, it's accessible from Mobile devices 3. Good support. The few times there is an issue the tech support is on it quickly 4. Clean, professional look that is completely customizable. 5. Reliable. In over a year the system has been down less than 10min. #### Cons 1. Takes a long time to implement changes. 2. Contact lenses are not up to date and need to be entered by the office manually. 3. Contact lens parameters are not input into the system. You can enter CLS Rx's that are not offered which means you have to look online or at a TQ to verify the CLS parameters before finalizing an Rx. #### Reasons for switching to Eye Cloud Pro Reliability. iTrust was crashing constantly. --- ### Eye Cloud pro all around EHR - Overall rating: 5/5 - Reviewer: chaka n. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. excellent, [SENSITIVE CONTENT] with ECP is soo helpful. He answers all of my questions very quickly and sends graphics to explain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it sends appointment reminders by email, text and phone, it has a time clock for employees, I have all my inventory integrated with EHR, I can easily run all kinds of reports. #### Cons I wish ECP would integrate with Weave so we can have automatic patient based for our phones #### Reasons for choosing Eye Cloud Pro because it had some many extra features and the price is great #### Reasons for switching to Eye Cloud Pro Needed a more robust EHR --- ### DO NOT USE. - Overall rating: 1/5 - Reviewer: Boris T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The system itself is easy to use. But the pricing structure is horrible. #### Cons Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE. #### Reasons for choosing Eye Cloud Pro I guess the picked up the phone first. But not worth it. #### Reasons for switching to Eye Cloud Pro Less expensively then eyecloud and just as easy to use. --- ### Very Poor Product, Lack of Transparency, Tie-In-Sales Conduct, HIDDEN COSTS, MONTHLY PENALTIES FOR NOT ADDING PAYMENT INTEGRATION SYSTEM. - Overall rating: 1/5 - Reviewer: Tonia Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered The worst in every aspect with respect of their product. But this is not all, if business ethics and transparency are core values for you, do not ever acquire any product from Eye Cloud Pro. Starting in July of 2024, Eye Cloud Pro forced all their clients to switch from their current Merchant Services to the Eye Cloud Payment Integrated System or they will charge them a $200.00 monthly penalty on the top of the price of their monthly service. This is known as a Tie-In-Sales, a harmful conduct, illegal, against the law way to do business. Our practice subscribed to Eye Cloud Pro Optical Software solution and now has been FORCED TO ACQUIRE THEIR PAYMENT INTEGRATED SERVICES. We have consistently declined to add Eye Cloud Pro Payment Integrated Services, and we have been penalized with a $200.00 monthly fee, which represent a 57% penalty for not switching to their new payment services. Not only that, but if you cancel your services with them, THEY WILL CHARGE YOUR PRACTICE A FEE OF $150.00 PER HOUR TO DOWNLOAD A PDF FORM OF YOUR PATIENT EXAMS, meaning that if you have an extensive portfolio of clients, it may take several hours, which multiplied by $150.00 will represent a significant harm to your finances. So, to preserve the integrity of your practice, look for better solutions and DO NOT EVER ACQUIRE ANY PRODUCT FROM EYE CLOUD PRO. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros During more than 20 years, I have extensively worked with a variety of software solutions and Eye Cloud Pro is by far the worst one I have used. #### Cons It is a very poor product. All reports available lack completeness, structure and accuracy. Their support is even worst, you can never reach anyone by phone. In fact, you will have to let you name and phone number and they will return your call a few days later, if they return. If you inquire about the product, their team will say that you can customize the reports, but when you call to get information on how to customize your reports, their support (which is actually a representative and not an IT person) tells you that you can't actually make any changes to "that specific" report, which ends up applying to every report! Non comprehensive reports result in much extensive work to cross information/data from multiple reports to gather a quality set of information needed for an accurate analysis. That's exactly what happens with Eye Cloud Pro reports. They lack every aspect needed to help business owners to have reliable and comprehensive information, a very inefficient product to help on the management of an optometry practice. #### Reasons for switching to Eye Cloud Pro Partner heard about the software and wanted to try it. --- ### Very convenient - Overall rating: 5/5 - Reviewer: Sally B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Integration to Eye Cloud Pro from our previous software was pretty seamless. Everyone was very helpful and continue to be when we have questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to log into Eye cloud Pro from a location other than the office is very convenient. #### Cons Unfortunately, when there are internet issues, our systems are down. The ability to modify patient statements would be a plus. #### Reasons for choosing Eye Cloud Pro ECP seemed to be a straight forward EHR. Very easy to use. #### Reasons for switching to Eye Cloud Pro We were looking for an EHR that was focused on Optometry and did not have a lot of "clutter" that we would never use. --- ### Kelley's Optical - Overall rating: 5/5 - Reviewer: Kelley C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that I can see exactly how much I spent in each product category so I can see where and how much to spend for replenishment of product. #### Cons Haven't found anything yet but when I do, I am confident the customer service team will explore options for a resolution #### Reasons for choosing Eye Cloud Pro Ease of use/Better customer service/more highly recommended by peers --- ### Eye Cloud Awesomeness - Overall rating: 5/5 - Reviewer: Reagan H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is really great! We have been using it for a long time now and it is one of the best software systems that I have used so far in the office! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and I can log onto it anywhere. It is super easy to use and it is great value for your money! They have great customer support and it is easy to access your patients' information. Amazing communication and they have great features. #### Cons There are frequent outages, but I would say that it is still a great software system to use for eye doctor offices! --- ### Perfect system for a small practice, solo doctor - Overall rating: 5/5 - Reviewer: Kendra H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, very happy with the system. As an optometrist taught in the hybrid era of EHR and paper charts, I tried multiple times to make the switch to EHR and always went back to paper records out of ease of use and time restraints. This one finally stuck! Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use, was able to learn to chart quickly and document efficiently. Prior medical records from another system were able to be uploaded and accessed easily. ERx system saved me so much time as I previously had to call pharmacies. Medication lists have finally been revised and are easy to use and find what I am looking for. #### Cons It would be extremely helpful to have the ability to mark a glasses or contact lens Rx inactive in the list, particularly with cL trials given by the doctor or if a Rx changed mid-year. Also an alert window that populates as soon as a patient is selected to warn of habitual no shows, balance on account, etc would be very helpful. --- ### Great software, great support - Overall rating: 5/5 - Reviewer: Guillermo M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have better organization with the Team, great communication through the Software, faster way of billing insurance due to the organization within the system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great organization, great software support specially from [SENSITIVE CONTENT] #### Cons Night view mode, customization on deposit reports, end of the days A/R changes #### Reasons for choosing Eye Cloud Pro Better options were offered #### Reasons for switching to Eye Cloud Pro Needed a more modern and better product --- ### Don't fall for RevolutionEHR!!! - Overall rating: 5/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Used Eye Cloud Pro for a few years, setting up a new office with REV and it's a nightmare... We should have used Eye Cloud Pro #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Get quotes out quickly, fully integrated with VisionWeb (unlike REV), customizable more that REV, everything is on one invoice (REV divides insurance invoices) and most of all Eye Cloud Pro has much less "clicking" than REV so you can get quotes, bill, record billing all twice as fast as REV. #### Cons There is a bug with tracking product shipped by USPS that is supposed to be fixed in 2022 --- ### EYECLOUD PRO the best ehr system - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More streamlined from start to finish. Insurance verification to making insurance payment and patient payment has never been easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the easiest to navigate ehr system I have ever set up and used. Everything is streamlined and invoicing is simple. #### Cons We did have to do most of the set up ourselves. Took some time but it did help us to get more familiar with the program #### Reasons for switching to Eye Cloud Pro Practice Director was not going to be operational any longer --- ### Easy to use - Overall rating: 5/5 - Reviewer: Jonny F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Besides small critical items I would like to change, overall I think the program is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Multiple locations, easy to track almost everything with system. From inventory to tracking employees track records and commission. #### Cons Lab remakes needs to be redesign. The lab remakes should be done with its own simple remake tab. Insurance submission/writeoff/payments should have a employee history to know who is changing status of billing. #### Reasons for choosing Eye Cloud Pro User Friendly --- ### Best EHR out there!! - Overall rating: 5/5 - Reviewer: Susan K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great helpful staff. Love the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, ability to do everything and not have to hire third parties #### Cons Claims too difficult and convoluted . Hard to learn and implement #### Reasons for choosing Eye Cloud Pro Overall great #### Reasons for switching to Eye Cloud Pro They got bought out --- ### Eyecloud Pro keeps us on track! - Overall rating: 5/5 - Reviewer: Stacy D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. Tech support has been great to work with and questions are answered quickly and accurately #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ECP keeps us on track for patient orders, account receivables and all around customer records. Our office does not have a doctor and ECP is a simple, easy to use program for records and ordering. #### Cons some reports aren't as concise and easy to find as I'd like. Inventory management is confusing sometimes, however, I believe Inventory management is never easy no matter the program! --- ### Eye Cloud Pro gestion de dossier electronic de patient - Overall rating: 5/5 - Reviewer: affoue roseline k. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered je l'utilise pour mes besoin avec des clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eye Cloud Pro gestion de dossier electronic de patient #### Cons pas d'inconvénient dans son utilisation --- ### Poor product and failed attempted with customer service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is absolutely nothing that I would recommend about this product. #### Cons The ehr is very poor done needs way to many clicks and is very hard to use. Customer service is terrible and I would not recommend. --- Eye Cloud Pro Reviews, Pros and Cons - 2026 Software Advice