Eyefinity OfficeMate Software


 

Eyefinity OfficeMate, an ONC-ATCB 2014 compliant solution, automates daily tasks in a practice management environment. It can only be deployed on-premise, and is suited for a wide range of specialities, such as chiropractic, ophthalmology, optometry, pediatrics, radiology, substance abuse and speech therapy.

OfficeMate satisfies all the requirements of practice management, along with maintenance and management of patient information. It enables patient scheduling and provides useful information, such as last appointment, cancellations, balance, provider details etc., by day or week.

OfficeMate includes FrameMate, a component capable of importing frame inventory data from the Frames Data CD-ROM. Key features of the software also include patient/insurance billing, electronic remittance advice (ERA), mass product updates, general ledger integration and customizable financial and business analysis reporting.

 

Eyefinity OfficeMate - Appointment scheduling
 
  • Eyefinity OfficeMate - Appointment scheduling
    Appointment scheduling
  • Eyefinity OfficeMate - Patient information
    Patient information
  • Eyefinity OfficeMate - Eyewear order
    Eyewear order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

6 Reviews of Eyefinity OfficeMate

 

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Software Advice Reviews (2)
More Reviews (4)

Showing 1-2 of 2

Tessa from Glendive EyeCare
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Over all happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over all i'm happy with Officemate. Although our office does not use it to its full potential and feel like what we do use could be stream lined a little bit.

Pros

Customer Support is awesome! Hold times can get a little long but over all very helpful.

Cons

Having to click on 3 different screens to get a full picture on patient orders.

 
 

Christopher from Mississippi Eye Care Associates
Specialty: Optometry

July 2016

July 2016

Fairness is great of being brief is better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The detail and thoroughness. You can be very specific. But you often have to enter the information twice.

Likes Least

A lot of clicking in the electronic record portion and redundancy entering information

Recommendations

Reduce the redundancy. For instance if the doctor selects an exam time in exam writer then it should transfer over to OfficeMate. In examwriter having to enter information twice should be removed. Minimize some of the clicking in selecting boxes would be good especially for normalcy.

 
 
 
Showing 1-4 of 4

Rene from St Charles Vision

November 2017

November 2017

One of the most complex software ever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

n/a

Pros

The only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.

Cons

Options selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.

Review Source: Capterra
 

Mark from Mark A. Judd, OD PA
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Nightmare: Software is full of bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

Pros

Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Cons

Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in.

Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present.

Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs.

AVOID THIS PRODUCT AT ALL COSTS.

Review Source: Capterra
 

Paul from Tallahassee Eye Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A system that has been around for a long time. Easy to use and fields are common sense placement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.

Pros

Simple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.

Cons

inability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.

Review Source: Capterra
 

Fred from Brecheen Vision

October 2015

October 2015

Can I get my money back?

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros - works OK for scheduling, billing, and the like.
Cons - you better not have a problem - Customer service is rude, and many times will not get back with you unless you send an e-mail. Phone access is only when they call you.
Updating to ICD-10 has been nothing but a pain ! I think they could have gone about this whole process better. The staff constantly complains about this system - of course they use it mare than I do........

Review Source: Capterra