--- title: "EZBIS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EZBIS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EZBIS is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/ezbis-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [EZBIS](https://www.softwareadvice.com/medical/ezbis-profile/) / EZBIS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/ezbis-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/ezbis-profile/alternatives/) # EZBIS User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 159 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 120 reviews (75%) - 4 stars: 27 reviews (17%) - 3 stars: 9 reviews (6%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The service was great. When our computer was down due to hardware or software we had a resolution within mins. If there was ever an update it was prescheduled and done over a weekend or at night to keep the prectictioner from not having to alter schedules to keep people working and our offices flowing. - I was able to add and subtract locations and establish additional businesses within my umbrella of business. - Excellent care from customer service with Ez Bis tech support. ### Most mentioned cons - Finding the true and clean balance of services rendered is sometimes difficult to track due to clients that change insurances mid treatment phase. - It is VERY costly and VERY time consuming to find and print out EOB's when only (1) insurance company we handle needs one date per claim. - Some of these problems happens to fast or I need to by pass it to get the patient check out or helping a patients with something they need. ## EZBIS customer reviews Showing reviews 1-25 of 159 (page 1). ### I love EZBis - Overall rating: 5/5 - Reviewer: Lonny R. M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have always appreciated the customer service EZBis provides. I have the maintenance agreement and consistently get good responses and help with the software. There are very few problems with EZBis and they are good to catch glitches and get them fixed ASAP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features of EZBis are very easy to use and I have used EZBis for around 30 years. #### Cons We do a lot of nutrition sales and I like being able to enter our products into the system. I do wish there was a way to track sales of individual products better. #### Vendor response We are very happy to have you with us for 30 years! It has been our pleasure to assist you with all of your EZBIS needs. Actually, we can assist you to easily track the sales of your inventory items; you may call customer service to do so! Replied March 2025 --- ### Highly recommend! - Overall rating: 5/5 - Reviewer: Kelley S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I used this software as a billing manager, and when I became the practice manager at a new chiropractic clinic, I persuaded the [sensitive content hidden] to switch programs and purchase EZBis. The [sensitive content hidden] is very pleased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EZBis is very user friendly and helps make our clinic run smoothly. Every module works with each other so there is no double entry. #### Cons Creating your own reports in the survey generator is a little tricky, but once you know how to use it, it is easier. #### Reasons for switching to EZBIS Horrible reporting function within this program. #### Vendor response Thank you, Kelley, for the 5-star review and positive feedback! It has been our pleasure to assist you and Inner Health Chiropractic. We look forward to continually supporting you! Replied October 2025 --- ### EZ BIZ for over 27 years - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered The best compared to another system I previously had and much better that others I have reviewd. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is a complete system from the alpha to omega. Continually upgraded to the current guidelines and procedures. Billing, Insurance, EHR, EFT, chiropractic record keeping and ERA reports are on spot and very user friendly. Available on the phone and on-line with accurate responses to questions and tweaks that make the system run more efficient. Easy to train staff o, but allowing ways to monitor them. #### Cons I have had few complaints, in that I can't think of what they were. --- ### We are hard pressed on every side, but not crushed; perplexed, but not in despair - Overall rating: 5/5 - Reviewer: Dr. Shawn P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a small business owner, you just can not put a value on being cared for. No waiting for a call back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent care from customer service with Ez Bis tech support. They integrate my EHR to my clearinghouse. As a small business owner, you just can not put a value on being cared for. Do you see someone skilled in their work? They will serve before kings. #### Cons Notes could be easier, but excellent, skilled, staff. We are hard pressed on every side, but not crushed; perplexed, but not in despair; persecuted, but not abandoned; struck down, but not destroyed. --- ### Don't waste time or money with other companies - Overall rating: 5/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, everything has been exceptional. I can't say enough good things about the support they offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service and support are top tier. I have never had an unpleasant conversation with anyone who works there, and they always go above and beyond to help. #### Cons Implementing an unfamiliar software takes a little time to get used to, but once you become familiar, it is very easy to utilize. #### Reasons for switching to EZBIS Frequent issues with the software functioning correctly and terrible customer service. #### Vendor response Thank you for the very kind review. At EZBIS, we put our customers first. Our goal is to provide a software product that reduces the time and effort it takes to run a chiropractic office. We also strive to provide the absolute best customer service and support. Thank you for putting your trust in us. Replied July 2025 --- ### EZ bis review - Overall rating: 5/5 - Reviewer: Dana E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. They were extremely helpful during the clearinghouse shutdown and still assist with more than just the software service. Their staff is friendly and follows through on cases when they don't have the answer offhand. They've been able to keep up with most of the healthcare industry changes over the course of the last 5 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Phone customer service and the representatives that assist with the product. #### Cons no signed consent forms with intake paperwork. #### Reasons for choosing EZBIS price comparison was much more affordable through EZBis #### Vendor response Thank you, Dana! It has been our pleasure to support you and Dr. Eickenberg. Stay tuned for an update that adds digital signing of forms! Replied March 2025 --- ### Great customer service! - Overall rating: 4/5 - Reviewer: Caitlin Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great overall experience! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EZBIS may not be as attractive of a product or as well known as other chiropractic softwares, but it far exceeds all other options out there in regard to functionality and customer service. We have been with them since our office opened and they're so responsive. They're always working to improve their product and ask for feedback regularly from their customers. I love how personable the staff is. I know the majority of the people that answer the phone when I call. They take customer satisfaction very seriously and truly care about their customers. #### Cons The ease of functionality in regard to the patient aspects (text reminders, outdated-looking and difficult to use portal) could use some improvement. The EHR could be a bit more user-friendly and have more options for notes reports (bullet point format instead of narrative format, etc.) Overall, EZBIS far surpasses all other options out there. #### Reasons for choosing EZBIS My parents' office uses EZBIS and I had grown up with it so I was comfortable with the layout and functionality. It just made the most sense when we were opening our office. #### Vendor response Thank you for the great review Caitlin. We would love to gain some insight on what you have in mind to improve the patient portal and the texting features. These are things on the list that we are currently enhancing. Also, I believe that the notes format can be modified to do what you suggest. Please give us a call to get assistance with that. Replied October 2023 --- ### WHY YOU SHOULD CONSIDER EZBIS FOR YOUR CLINIC - Overall rating: 5/5 - Reviewer: DONALD M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCEPTIONAL! HAVE BEEN WITH TWO OTHER COMPANIES EARLIER IN MY CAREER OVER THE PAST 29 YEARS AND HAVE BEEN WITH EZ-BIS FOR THE PAST 20 YEARS. NO CHANCE I WOULD EVER SWITCH BACK TO THE OTHER TWO SOFTWARE PROGRAMS AFTER THE EXPERIENCE AND SUPPORT WE HAVE HAD WITH EZ-BIZ. EZ-BIS HAS OUT PERFORMED AND LISTENED TO THE END USERS ON IMPLEMENTING NEW ADDITIONS AS WE NEEDED THEM OR SUGGESTED. EXCEPTIONAL SALE TEAM AND TECH SUPPORT. WE HAVE NEVER HAD A CHALLENGE, QUESTION, OR NEED, THAT THEY HAVE NOT BEEN ABLE TO RESOLVE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. SALES AND TECH SUPPORT IS EXCEPTIONAL! ALWAYS THERE FOR YOU WITH ANY QUESTION OR CONCERN. 2. PRODUCTS ARE GREAT! FROM THE FRONT DESK MODULE TO THE BILLING AND COLLECTIONS MODULE ALL EASY TO IMPLEMENT AND SUPPORT IS A PHONE CALL AWAY IF YOU HAVE QUESTIONS. IF YOU ARE JUST STARTING OUT OR HAVE 6 DOCTORS IN YOUR CLINIC , THEY HAVE A SOLUTION TO FIT YOUR NEEDS. 3. SOAP NOTES IS VERY INCLUSIVE BUT STILL A BIT TO UNDERSTAND AND IMPLEMENT. ONCE DONE IT WORKS PRETTY WELL. #### Cons 1. STILL NEED TO WORK ON THE SOAP NOTES FORMAT AND EXAMS. MAKE IT MORE USER FRIENDLY TO IMPLEMENT AND CUSTOMIZE. MAKE IT MORE BROAD BASE FOR VOICE DICTATION IN EACH AREA OF THE SOAP NOTE. #### Reasons for choosing EZBIS BETTER SUPPORT AND PRODUCTS. SALE S AND TECH SUPPORT HAS BEEN EXCEPTIONAL! #### Reasons for switching to EZBIS NEED OF A BETTER SYSTEM AND SUPPORT. THE FIRST TWO SOFTWARE SYSTEMS I DID NOT HAVE THE AUTHORITY TO CHANGE OUT AT THE TIME. ONCE I DID,THERE WAS NO LOOKING BACK AND EZ-BIS WAS THE SOFTWARE WE RAN TOO. HAD BEEN EXPOSED TO EZ-BIS SOFTWARE DURING MY INTERNSHIP AND ALWAYS REMEMBERED THAT IT HAD BEEN A GOOD RELIABLE SOFTWARE. #### Vendor response Wow! Dr. Donald we are overjoyed by the impression we have left with you and your team. We want to make sure our customers are happy and are thrilled to read reviews like these. We hear you guys and we will continue to work hard for you. Replied December 2023 --- ### Just get it - Overall rating: 5/5 - Reviewer: Michael V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a great experience with EZBis. The service was great. When our computer was down due to hardware or software we had a resolution within mins. If there was ever an update it was prescheduled and done over a weekend or at night to keep the prectictioner from not having to alter schedules to keep people working and our offices flowing. Never had issues with security or hacking stories, I can’t say enough about customer support. All the tech were very nice and efficient. We went from written appointment book to EZBis (this was years ago) so the set up was just like we were use to in the old style appointment book that allowed you to go into the many individual accounts from that page such as billing and payment and of course future scheduling. Great experience I’m expecting with the future upgrade with AI it will only get better and much more user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have the no frills basics down in running an office. What I appreciated I was able to make alterations to the common statements in the pre inserted letters, notes etc… to the way I like to report things making my responses not look like they were canned #### Cons Notes is always, better way to integrate things like back and neck index into the notes, that is being done but better uniformly instead of looking like it was jammed in. I’m sure with the recent update with AI that has already been resolved #### Reasons for choosing EZBIS Simpler to use and it was a little cheaper #### Vendor response Dr. Michael, we are glad to hear you have enjoyed your experience with the EZBIS software and our team! We appreciate you being a long-standing EZBIS customer. Thank you! Replied November 2025 --- ### Client since 1990 - Overall rating: 5/5 - Reviewer: Douglas R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been a client of EZBIS since 1990 and I plan to stay a client until my retirement. It has brought and kept my clinic with the times: especially with all the changes over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program has grown with my practice and has kept up with all compliance parameters. I was able to add and subtract locations and establish additional businesses within my umbrella of business. The features of the software allowed for both the billing of services and payments of services rendered to be easily tracked. I felt, after dealing with the customer support for my client form customization was the best value for money spent. #### Cons Finding the true and clean balance of services rendered is sometimes difficult to track due to clients that change insurances mid treatment phase. #### Vendor response Thank you for the five-star review, Dr. Douglas! We appreciate you as a long-standing customer. It has been our pleasure to support your clinic and grow with you all of these years! Replied November 2025 --- ### Owner/Clinic Director - Overall rating: 5/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased!! We have had numerous software vendors over the years trying hard for our business but after they go under we say Thank God we didn’t switch out of EZBIS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service! We're 33 yr. customers #### Cons Nothing as over the years EZBIS has been very responsive to our software improvement requests. #### Vendor response Thank you for your kind review! On behalf of the EZBIS team, it has been a pleasure supporting you for 33 years! We strive to create the best chiropractic software with the best customer service in the industry. Replied March 2025 --- ### EZ Biz is the best! - Overall rating: 5/5 - Reviewer: Josey A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and navigate. You can pull any report with ease and it be accurate, that saves me so much time. I have used other EMR's in the past and EZ Biz is by far the best! It is easy to use, customer service is always professional, polite, and helpful. Also, there are no long wait times when you run into any issue, which rarely happens, but when it does it is fixed ASAP. They even help train you when you hire a new employee if you need. I wish I could give them more than 5 stars! #### Cons Maybe, sending the records to the clearinghouse, Infinedi. But it is ok, but if I had to chosse that would be what I'd say. #### Vendor response Thanks for your kind words. We love helping our customers, and we look forward to more years to come. Regarding sending "records" to your insurance clearinghouse, we wish that infrastructure existed. It has yet to be implemented by CMS. When they specify a file format for such transactions in the future (hopefully), we could then comply. Replied September 2023 --- ### Best Software for Chiropractors - Overall rating: 5/5 - Reviewer: Helen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I have been using EZ BIS for over 16 years now, sometimes for different offices that used to use something else. EZ BIS has never let me down. From the beginning when I had so much to learn they were there and helped me so much. Especially with all my claim issues. They have a great team and their customer service is off the chart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love you can sit down with a New Employee and within Minutes, they have the basics to go into the program and see what they need to. Within three days they are moving around in EZ BIs with ease. They work hard to make sure you are compliant. If there is a box to fill out. FILL IT OUT. It is there because it is needed and makes sure you have what you need. #### Cons Health Insurance is changing to fast. We now have clever underwriters who write out things, or apply ded to one service and not another, or copay to one service and co insurance to another. Soft max. Hard max. I think for all the changes we could use a box to explain a little better in General screen but for now we will just go put it in memos. (but EZ bis will be all over it soon.) #### Vendor response Thanks for the review Helen, and thank you for your years of business! Your request are being heard Replied December 2023 --- ### Best System for Any Healthcare Professional - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are communicating with our patients easier through the helpful reminders and recalls within texting. We can easily explain a patients account because of the amazing organization within their information. We are better providers because EZ Biz takes the guessing out of the simple aspects of Chiropractic care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using this system for over 20 years and I'm always blown away by the organization, attentive customer service, and simplicity of the program. #### Cons EZ Biz is constantly growing and improving, so any complains that I've had, has already been fixed. #### Vendor response Thank you so much for the great review and the vote of confidence! We work hard to help you guys succeed and we are glad to see its paying off! Replied October 2023 --- ### EzBis - Overall rating: 5/5 - Reviewer: Jacquelyn R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. Changing locations and having the customer support to make the changes in the software is excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling and keeping daily batch reports has been key over 20 years. Claim manage my was also helpful although I am semi-retired and do not need that feature anymore. Customer service and updates are excellent. #### Cons I would need more hands on training to utilize all the new features that have been added over the years. #### Reasons for choosing EZBIS EzBis had more reports and options for managing the business side of chiropractic. #### Vendor response Jacquelyn thank you so much for the review and your business. We are happy to have been helpful to your practice over the years and that the changes have proven useful overtime. Keep in mind, if you don't have time for personal training on any of the added features you may interested in, you can always check out our online webinar library found on our website. We update this page with each update to reveal the new features and how they function. Replied October 2023 --- ### EZ Bis Longevity - Overall rating: 4/5 - Reviewer: Janice M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good - we have been with EZ Biz since the 1980's and recommend it to other doctors often. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros consistent and good customer service - able to discuss options with [sensitive content hidden] #### Cons the difficulty in customizing / know that updates are beneficial but seems to be many and often need to upload changes to all users! monthly fee and then always assessed another yearly amount? #### Vendor response Hey Janice thank you for your years of business with us. I understand updates may seem inconvenient but they are necessary when working with any computer program to correct issues and prevent further problems. That being said, although you are notified of a change, many clinics will update once in a month and get all updates at once. Regarding your monthly fee, this is your clearinghouse for insurance claims but please know you are not obligated to use this service with us. Many clinics choose to enroll since we handle the enrollment and support. Please call our trainer for help customizing the program. He can set aside time to assist you in your needs. Replied December 2023 --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Jill S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been loyal to EZBIS for over 25 years because of their great customer serivce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't have to call often, but when I do have questions the support team is always fast, friendly and very helpful. #### Cons I wish the extra modules were not so expensive to upgrade to. And I do wish they still did in person training seminars. #### Vendor response Hi, Jill! Thank you for your excellent review! We are happy to support you! We suspended our live training seminars during Covid. We anticipate restarting them in the very near future. We will inform you when a seminar is near you! Replied June 2024 --- ### long term user - Overall rating: 5/5 - Reviewer: Chris T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer support has been good. I use it very sparingly. email support is free, but there is generally a time lag with this . Phone support is more immediate for critical issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros My favorite part of the program is the survey generator, it is an older DOS logic set up but once you learn it's quirks it is really useful. aI use it weekly to check claim information and sentimental emailing lists mailing. looking up lost patients and tons of other details. #### Cons I ran into a bunch of issues on electronic claims process in 2003. IT put me out of business and lost thousands to unpaid claims continuing to be lost is the "system". Started back in years later and went cash and haven't looked back. #### Reasons for choosing EZBIS talked to a few doctors at the time and it was recommended. several had horror stories about bad purchases. #### Vendor response Thanks for being a long-term EZBIS user! Very sorry that you had difficulty with insurance claims long ago, We're not able to know what caused the problem but today, our customers file claims electronically with ease. Replied September 2023 --- ### ez bis review - Overall rating: 3/5 - Reviewer: Bart C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think ezbis is an average company. I think there is room for improvement on making this program easier to use and understand as far as insurance copays and accounting is concerned #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros some functions are helpful in maintaining patient balances and EOB #### Cons no printed manual / no face to face meetings with reps / everytime there is an update it seems to mess the system up / a lot of "bug" issues #### Vendor response Hi Bart. Thanks for reviewing us. I'm sorry you are not happy. There are a few issues here you report, I'd like to assist with. Printed manuals are sent when you purchase the software. As you update your software, we have built in manuals and videos in the software for you to view (or print) as you need. We offer in house trainings if you prefer face to face communications. We also have seminars (these went away during Covid but we will be bringing them back soon). Concerned about the glitches you mention, I reviewed a couple cases from your account and I noticed a trend, when you update your software, you should always update from the server (this is a major reason why you keep having glitches). If you are currently experiencing issues, please let us know. Replied December 2023 --- ### EzBis review - Overall rating: 5/5 - Reviewer: Ambrose P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent for the past 37 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I purchased the software in my 1st year of practice 1986. I have seen the many upgrades and improvements. The service support is what keeps me with the company. Hands down the best price and the best service in the industry. #### Cons No cons notes. All positive and great products. #### Reasons for choosing EZBIS Best product available at the best price. Ease of use. #### Vendor response Thank you for your many years of loyalty. We pride ourselves on providing the absolute best support in the industry. Replied September 2023 --- ### I have used EZ Bis for over 30 years! - Overall rating: 5/5 - Reviewer: Kathryn C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great company! Very responsive! And very short hold times on the phone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is excellent. The product is very user friendly and they are always making improvements. #### Cons I wish they would have Place of Service on their super bills. We are a cash practice. #### Vendor response Hey Dr Kathryn. Thank you for your review and support. I am pleased to tell you we so have the POS listed on the Superbill. You may be using some other form. Please call our support team and we can assist with this. Replied December 2023 --- ### Overall 4.5 Stars - Overall rating: 5/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall it is easy to use, linking family members for ease in billing/collecting, multiple users can see into the same patient file at the same time, merchant account can be linked directly to the patient file for ease of payment application #### Cons Need online access to the notes and appointments #### Reasons for switching to EZBIS Could not get claims and EFT setup #### Vendor response Hey Elizabeth. We appreciate your review. We put a lot of work into integrating payments and linking families so it's nice to see these tools are useful. We do have a cloud based option for clinics wishing to use our software outside of the office. Please call our office to look into this feature. Replied August 2021 --- ### EZBis for Chiropractic or multidiscipline practice - Overall rating: 5/5 - Reviewer: James R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall excellent product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used EZBis since 1989. I watched it change and grow. They implemented suggestions into the software fairly quickly. It's easy to use, easy to modify, easy to learn. #### Cons It has no cons. When something does need changes, I just make suggestions and the team works them in. #### Vendor response Thanks for being such a loyal customer! We love creating software that helps our clients to operate their practices effectively and efficiently. Replied September 2023 --- ### great product - Overall rating: 5/5 - Reviewer: heath s. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease at which you can customize the program. #### Cons The price is slightly high for the month to month on the program, but has good support. #### Vendor response Thank you for your business and the great review. Replied October 2023 --- ### My opinion - Overall rating: 4/5 - Reviewer: Cynthia R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The support team is top notch even when I ask the same questions a call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of the product features. Helpful support system #### Cons No enough recent /current training modules #### Reasons for choosing EZBIS had used ezbis for patient accounts then got the whole package #### Reasons for switching to EZBIS ease #### Vendor response Hey Dr. R! Thank you for your review. Sorry you aren't finding the training videos useful. Have you checked out the new online webinars? We update these with each new version of the software we release and put them on our website. Give us a call for further information if you can't find these on our website Replied August 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/ezbis-profile/reviews/?page=2) --- EZBIS Reviews, Pros and Cons - 2026 Software Advice