Whenever we have had software issues, we are able to call EZ Bis and someone is always able to fix the problem. The software is always being upgraded and improved.

The appointment book is great! I have multiple providers in the office so each provider can look at their patient appointments or view the entire clinic schedule. EZ Bis is always upgrading and making improvements and adding new features. Now our patients can communicate directly via text with the front desk appointment book. We are able to run hundreds of different reports.

I do not use the ERH module, but I believe it has had multiple improvements over the years.

Great

Outstanding always solve my problems on the first call patiently.

It times out too fast. We and support have dealt with it but I still must repeatedly sign in all day even if left 5-7 minutes. It’s a drag signing in 20 times a day.

5 out 10. You get what you pay for. A mediocre EHR software.

Scheduling patients application has always been the best feature on this software.

SOAP note taking is outdated, normal values are incorrect, ease of use is poor.

Very good - we have been with EZ Biz since the 1980's and recommend it to other doctors often.

consistent and good customer service - able to discuss options with [sensitive content hidden]

the difficulty in customizing / know that updates are beneficial but seems to be many and often need to upload changes to all users! monthly fee and then always assessed another yearly amount?

I have had EZBIS for over 5 years and it is better than any other software that I have tried. Their customer service is also the best I have dealt with anywhere.

I love how customizable everything is! You can create macros for just about every situation.

It gets tricky to double book patients, but not impossible.

Great, easy to use, affordable, functions really well in every area of our clinic.

Easy to use, great price, can add on as needed

Paying for customer service, not terrible get updates with that too

Overall, EZBis is a very easy platform to learn, implement, and use. I have used it before in years past and just purchased the entire platform late in 2020, and I am still learning all the features. It has already begun to save me time and energy, and I know it will provide more of that the more I learn all the features. Overall, I could not be more pleased.

I love every feature of the EZBis software. The notes are easy and have every feature needed to keep accurate daily SOAP notes. I have used many software packages in the past, including PracticeSuite, ChiroTouch and many others. EZBis has the features that I enjoyed the most, and they keep upgrading and innovating via client suggestions. There are many features I still have yet to figure out, but the tutorials, manuals and trainings are extremely helpful.

The only feature I would like to see, since I know documentation necessity very well, it the ability for the EHR to have a more easily customizable combination use box for choices when writing your SOAP notes. Otherwise, I have no cons to the platform at all.

We have been with EZBIS for over 20 years I believe and any time we had issues, they were resolved quickly. Again, I love the fact the software is easy to use and train staff on.

Did pretty much everything we needed and was easy to train new staff on.

Our office does dictation soap notes and it was challenging for the doctor at times to work within the format, but ultimately it does and that is what counts.

easy soap notes, new texting reminders….

ease of pulling data together for a quick look up

Ease of all its functions for both scheduling and billing.

some on the scheduling pieces could be improved.

One of my favorite features is the group scheduling option. We have treatment plans that can be three times weekly for 4-5 weeks and the ease of scheduling all the appointments of once is very efficient.

There are two areas specifically I would like to see improved upon. One is when entering patient medications into EHR the list of medications is MG specific and MANY MANY of our patients NEVER list that and typically do not even know themselves. It would be nice if there were just an option with the name of the medication only and also you cannot move forward until the date medication was started was entered that is another thing patients do not always know. If that was just an option to enter and not a requirement it would make entering the information much more correct. Also in the EHR there is limited space for symptoms and you cannot remove any symptoms to make room for new ones if they have been used. Specific to us there may have been used once many many years ago but we know we do not use it, it would be nice to be able to remove to make room for symptoms that need to be added.

We have used EZBis since 2014 and have valued the ease of connecting with customer service. They have continued to take our suggestions for improvements and implemented many of them.

I like that there is an app that I can check our schedule while on the go. I like that billing, insurance and scheduling is all in the same program and connected together.

It is challening to add new treatment methods or testing or treatments to the system. I wish there was an easier way to add new things. I wish there was a way to customize online scheduling. We do not use it because it does not work for the way we set up our schedule. I wish there was a way to customize each screen. I do not like that we cannot customize new patient intake information for patients to fill out and autofill into their account. We have to use the portal intake function and still give them papers to complete.

Customer support has been good. I use it very sparingly. email support is free, but there is generally a time lag with this . Phone support is more immediate for critical issues.

My favorite part of the program is the survey generator, it is an older DOS logic set up but once you learn it's quirks it is really useful. aI use it weekly to check claim information and sentimental emailing lists mailing. looking up lost patients and tons of other details.

I ran into a bunch of issues on electronic claims process in 2003. IT put me out of business and lost thousands to unpaid claims continuing to be lost is the "system". Started back in years later and went cash and haven't looked back.

The ease of getting patient's medical record, and the customer services are awesome when I need the help (some of them)!

The only thing that I have challenge through out my 12 years using this program is that when I encounter a problem (which sometimes happens during my business time) I have to tell exactly what I am doing when it happens. Some of these problems happens to fast or I need to by pass it to get the patient check out or helping a patients with something they need. Tracing the steps to create the problem again is hard since I am the only one working at the front desk.

Positive. Changing locations and having the customer support to make the changes in the software is excellent.

Scheduling and keeping daily batch reports has been key over 20 years. Claim manage my was also helpful although I am semi-retired and do not need that feature anymore. Customer service and updates are excellent.

I would need more hands on training to utilize all the new features that have been added over the years.

Overall it is easy to use, linking family members for ease in billing/collecting, multiple users can see into the same patient file at the same time, merchant account can be linked directly to the patient file for ease of payment application

Need online access to the notes and appointments

I enjoy working with and through EZBis for our office needs. Our company has looked at other software options and we will not be changing from EZBis.

Through the years, EZBis has kept up with the newest aspects of reporting and has made it easier to maintain accurate patient records. We have been able to do away with all paper files while utilizing EZBis' software.

There are only a few features which could use a little improvement. However, those are minor details.

PROS: There are way too many to list! However, for us, the main attractions are ease of use, flexibility, and customer support. We presently have 3 locations, Chiro, PT, and Medical. Because there is always some one new at one of the offices, ease of use and the ability to train someone quickly is paramount. Ezbis makes the training easy. They'll even log on and help train someone. The system is flexible and does things other systems do not address. Can you enter a new patient, hit a button and have all their insurance verified and inserted into their account? You can with Ezbis. Dreading January 1 because you have to reverify ALL your patients again? In Ezbis, you pull up the patient's account, click 2 buttons and boom - its all inserted for you. No calls to the carrier means we literally save hundreds of hours per year! In the medical world special "NDC" numbers are a required to bill certain procedures. Ezbis inserts them automatically. Same issue with modifiers and fees - once set up, Ezbis inserts them automatically. The doctor doesn't have to deal with them! Even CPT code variations are dealt with automatically. Ever get a denial from Medicare or United when billing 97014? Ezbis can be trained so that when you hit the "stim" button it adds G0283 for those carriers. In a large office with lots of staff we can't have multiple buttons for the same service without making errors (one for medicare, another for united, another for other insurance, another for cash, etc.). In our offices we need the computer to be simple and help to create efficient workflows. I could go on and on. When it comes to support they can't be beat. Yes, you may have to wait on hold for a few minutes at peak times - but they'll usually fix the issue right then. Is it 100%? Nobody is, but it beats the heck out of waiting for a response for 3 days (yes, I waited 3 days from a software vendor). CONS: The EHR could be, and should be faster (1 star deduction under ease of use). Appointment reminders are great but get expensive for a large volume. I would also like outcome assessments to populate the check in kiosk based on where the patient is in their treatment program. I have owned three other systems and researched most of the other players. For us Ezbis is the clear winner.

Ezbis is cost affective, easy to use, and a great value. The customer service is very knowledgeable and helpful too.

What I like the most about EzBis software is how user friendly it is to use. Ezbis is easy to learn and implement into your practice.

The thing I dislike about Ezbis is that sometimes there are additional steps that seem unnecessary.

Excellent

The customer service is excellent!!!!!!!

It's a little difficult to try to figure out on our own, but once we place a call to customer service, our issue is resolved immediately.

The best compared to another system I previously had and much better that others I have reviewd.

Is a complete system from the alpha to omega. Continually upgraded to the current guidelines and procedures. Billing, Insurance, EHR, EFT, chiropractic record keeping and ERA reports are on spot and very user friendly. Available on the phone and on-line with accurate responses to questions and tweaks that make the system run more efficient. Easy to train staff o, but allowing ways to monitor them.

I have had few complaints, in that I can't think of what they were.

We use it daily to schedule patients. Can have multiple schedules up at the same time for all of our staff. We can access it remotely. Can print may reports. Has separate inventory functions for supplements. It's a one stop shop for our office. Can have multiple users on at the same time.

Color coordination for multiple staff and services.

Billing Statements. Not detailed enough for patient portions.

The program is easy to use and great for admin use as well as ehr for the doctors

Nothing we really don’t like. Any issues we have had we were able to get help quickly to fix them

I am new to the ins and billing world and have had to reach out to WZBIZ Customer Service often. More than once a week and at times more than once a day. Not one person has seemed bothered. Only helpful This system is as user friendly as it gets. I can not say enough how much I appreciate this team and enjoy this company.

Everyone I have spoken with has been so helpful and patient. Very informative, user friendly, professional and with a welcoming tone and whit that has been much appreciated. Outstanding customer service. Can not say enough about that.

I honestly can not say there is anything I have found to speak negative about. This system is very practical and user friendly. The customer service is top notch. Out of 10 its an easy 11 for me to rate my experience.

They have always been great, easy to get in contact with. They always return calls right away and their support staff is wonderful.

It is user friendly which makes it easy to train others.

We did not like the cloud base system and went back to the standard system.